User Reviews
Purecast by Puresend
USER REVIEWS - All reviews
Purchased Date: October 01, 2008
Dir. of Marketing, Forbes Media
March 17, 2011
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Pros
Intuitive work flow, easy to reach support staff, continuously evolving and they'll work with us to customize solutions to meet any needs that arise. Overall we are very happy.
Cons
It is structured a bit differently than other email solutions we've used in the past so it took us a little while at first to figure out how to use it but now that we know it, we vastly prefer it. So it was worth the training time invested. Puresend also really held our hands during our ramp us phase and practically worked on site with us until we were comfortable.
Overall
Highly recommend it.
Purchased Date: October 01, 2008
Marketing Associate, Forbes Newsletters
March 17, 2011
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Pros
Intuitive Work Flow: Having started using the product after it had already been implemented I was expected to become familiar with it as soon as possible. Thankfully the system was set-up in such a manner that learning how to navigate it was quite easy and never confusing.
Support Staff: I use this product every single day and as a result I occasionally run into a problem, or have idea for a feature that I would like to see included. The support staff is always immediately available and willing to work with me. Generally my problems are addressed very quickly, unless it requires new feature development.
Cons
As with any email system, it can be hard to keep abreast of all of the changes on the ISP level that affect our deliverability but puresend has worked with us on this.
Overall
I would absolutely recommend this product to anyone. I am a daily user of the product and have found it meets all of my needs. The support staff is friendly and always available, and the product itself is very easy to use and I have been able to train others on it with no issue.
The product, above all else, is consistent, which is an absolutle necessity. I cannot work every day on it and worry if something will function properly or not. I do not have that problem and I am thankful for this.
Purchased Date: March 01, 2010
Consultant, Hungry Girl
March 17, 2011
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Pros
easy to implement
staff is knowledgeable
customer service is great
if issues do come up they are on them immediately
software is flexible and easy to use
willing to customize things for client as needed
take feedback
Cons
some things are not intuitive at first but once you learn them are very easy
Overall
great product and great customer service
highly recommended
Purchased Date: N/A
Senior Program Associate, GHG Management Institute
March 17, 2011
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Pros
Does everything you'd want for a competitive price.
Cons
The interface is very basic and often not terribly intuitive.
Overall
Strongly recommend. Good for power users and those who don't require a lot of hand holding or explanatory interface.
