Universal
by Knowledge Powered Solutions
Used in Call Centres and Help Desks,globally, Universal Search enables users to locate answers accurately and efficiently, using a self learning technology this enhances the users experience when searching for information. Integrated with numerous CRM and ITSM applications enables a seamless transfer of knowledge to both agents and end users alike. The "Ask the expert" functionality enables organisations to identify gaps in their information and to act swiftly to fill them.
- Conceptual Search
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- External Metadata Indexing
- Highlighted Query Terms
- Implicit Query
- Legacy System Integration
- Meta Tags
- Multi-Language
- Page Summaries
- Personalization
- Reporting
- Result Clustering
- Search File Types
- Search-as-you-Type
- Secure Crawling
- Software Development Kit
- Synonyms
- View as HTML
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About Knowledge Powered Solutions
Year Founded: 2002
Location: United Kingdom
Number of Customers: 300+
Industries Served: Government, Commercial, Academia
