User Reviews
Event Wizard by DotCom Your Event
USER REVIEWS - All reviews
Purchased Date: October 01, 2011
Director of Operations & Finance, Rowing Canada
April 04, 2012
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Pros
Event Wizard is very User Friendly. The reports are a critical tool for our event and I found them easy to use. Having the ability to choose a "canned" report and also create an "adhoc" report was fantastic. We opted to have Dot Com produce our accreditation badges with the schedule printed on the flip side. This was a big success and Dot Com even delivered the badges to our event! Great customer service by the entire staff of Dot Com
Cons
I would like to see more "help" sections or tips on the set up pages - how to add links, how to add text, how to create a page, etc. But the staff were always helpful when I had questions and was stuck in moving forward.
Overall
Excellent product and customer service. Would not hesitate to use them for our next event.
Purchased Date: N/A
Treasurer, Glotman Simpson Cycling Club
February 08, 2012
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Pros
relatively easy to use
good support
Cons
would like ability for more customization
Overall
Overall, I'm happy with using the system and would recommend it to others
Purchased Date: April 01, 2010
pr markeitn coordinator, norco bicycles
February 07, 2012
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Pros
simple to use, great data and very customizable
Cons
No cons observed for our needs
Overall
Great product, would definitely recommend
Purchased Date: March 01, 2006
Admin Coordinator, Ophea
June 16, 2011
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Pros
Turn around time and Customer Service is excellent.
Cons
The Payment gateway costs are high
Overall
Great system
Purchased Date: October 01, 2006
Coordinator, Member Education Serivces, IIROC
June 15, 2011
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Pros
Very user friendly system. And, Monique Papy provides exceptional customer service.
Cons
No Cons to report.
Overall
I would highly recommend this product.
Purchased Date: April 01, 2010
Business Development Manager, BlueStar Canada
June 15, 2011
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Pros
- Easy to setup
- Great Customer Service
- Easy to use by all involved
- Multilanguage was simple
- Reports were great
- Flexible support staff
- Hands down better than Cvent
- Easy to pull reports
Cons
- We got an error message on some occasions due to server updates. However this was resolved quickly.
- The website went down twice.
Overall
I would recommend this registration software to anyone planning an event. I feel that it has all the neccesary capabilities plus some nice added features like social media, easy to use templates, and at a glance reports
Purchased Date: N/A
PRESIDENT, MARKETWORKS
June 15, 2011
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Pros
I love the plug and play nature of your products and the features provided within the tools. Many of our clients have last minute requirements and knowing we can accomplish their objectives easily when working with Event Wizard products makes it easy for us to continue to use.
Cons
There's a bit of redundancy with the process of setting things up that would be nice to have removed. Don't have specifics for you right now but could provide them when I use the system next.
Overall
We've used Event Wizard for the 9 years our company has been offering marketing management services for our clients. The tools are easy to use, the support is fantastic and the team is second to none. Great work. Thanks for allowing us to give feedback. Improving client experiences is also a great thing to see.
Purchased Date: N/A
Research Analyst, Ag-West Bio Inc.
June 13, 2011
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Pros
Can use create own event registration template.
Not necessary to re-enter same information for every new event - can edit existing templates.
Variety theme selection
GREAT technical support team. It's a big plus that I can pick up the phone when having issues, or when new features need explaining. Generally quick response to customer problems.
Cons
New Group Registration feature needs a little more tweaking. One should be able to register at an individual or as a group. Too confusing for a single registrant.
Feature needed: standard option to add 2nd email address field to each registration (in case of assistant)
Overall
Keep up the good work! New features allow more options to the customer registration forms. Keep streamlining the process.
Stay connected a service providers. Being able to contact someone and get assistance when issues arise is invaluable.
Purchased Date: N/A
Marketing Manager, McLennan Ross LLP
June 10, 2011
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Pros
Easy e-commerce payments, Can brand effectively,
Cons
Can't register more than one person at a time, e-commerce has to be paid by cheque which takes a while.
Overall
I would rate it 4 out of 5
> Vendor Responses
06/10/2011 by DotCom Your Event
Purchased Date: March 01, 2011
Administrative Assistant, Ontario Teachers' Federation
June 08, 2011
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Pros
I really love the new Pro version. There's so many great features and it's so easy to use! I can run reports, do mass emails and modify my event anytime and anywhere. And the event wizard staff are so supportive and helpful whenever I'm in need of assistance. Overall, I've had very positive experiences using their software.
Cons
There aren't really any "cons" I can identify, however there are a few features that could be added. I'm sure that as customers provide more feedback EventWizard will update and add features to meet their client's needs.
One thing that would be very useful is if they could create a series of online tutorials so that we could increase our knowledge and skills.
Overall
Overall, I'm very pleased and would reccommend EventWizard to others.
Purchased Date: February 01, 2011
Conference Chair, ATA - Special Education Council
June 08, 2011
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Pros
Super easy to build a site & tweak it
Support is timely and thorough
Lots of nice features available, without becoming overwhelming
Source code is accessible so tweaks are easily made
Love all the reports available
Cons
User interface is too disjointed, presents too many "steps" or "speedbumps" between Registration & Payment processes. Needs improvement so that it is:
1. Simple (not a lot of words)
2. Clear (buttons)
3. OBVIOUS (buttons with concise language)
4. Typical of what users see when they make purchases on other internet sites (i.e. Amazon, Chapters, etc.)
Example:
Enter personal information...CONTINUE...
Review order....PAY NOW/CHECKOUT....
Enter payment information....SUBMIT
Difficult to troubleshoot in some situations where 2 different vendors are being used (i.e. Event-Wizard & Beanstream) - need a better process of communication among all parties.
Building process is almost too simplistic. Would be nice to be able to drag & drop, make edits or additions to page ON actual site view page, rather than having to go to Edit/Change/Add section all the time & then having to "refresh" the view page to see every change.
Overall
Suggestions for improving User Interface:
Need to build in a "Pay Now" or "Pay Here" or "Checkout" button to make it easier for the user to follow the process
"Submit Registration" button is confusing; makes people think they are finished. Recommend changing this to read "Continue", so people know they've submitted their information, but that there's still more to do.
Further to above, users are confused when they receive a Registration Confirmation email prior to having paid; this again tells them that they are "finished" the process, even when they may not have paid yet.
Purchased Date: March 01, 2011
Technology Director, ATA Science Council
June 07, 2011
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Pros
I like the trial period that you could click and play as much as possible so that you could figure out the system.
I liked that I was contacted by a customer service person that has helped out with any questions that I have.
Cons
More information for financial payment systems. I was trying to integrate Beanstream for some time before I asked for help.
Overall
Excellent service to date. Will be excited to use Name tags and registration sorting methods closer to date of event.
Purchased Date: August 01, 2010
Owner, Hypnobabies
June 07, 2011
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Pros
We have used Event Wizard for our online training registration and had excellent results. It is so easy to use and they customized a unique registration code system for us with no problem. Customer service has been prompt and friendly and we are very pleased with our purchase.
Cons
We have found no cons
Overall
Recommended Event Wizard for all businesses, large and small since there are many tools to use and promote your events customization is available, and you only pay for the registrations you need.
Purchased Date: N/A
Director of Operations, Leading Edge Seminars
June 07, 2011
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Pros
Event-Wizard's automation of email confirmations and payment processing has been a huge help for us. It frees us up from mundane processing tasks, and allows us to spend more time with our clients to provide them with even better customer service.
For someone with intermediate computer skills, the Event-Wizard 5.0 interface is well-designed and robust; minimal instruction is needed to set up events, and there are lots of options to customize function and appearance.
Cons
There are still some bugs in the design and function, but my questions and concerns are always addressed promptly.
Overall
As registration processing is the client's first interaction with our company, it is extremely important that the online registration interface, confirmation letter, and receipt have a professional appearance. With Event-Wizard 5.0, I can be confident that the client is getting the best impression of our company.
Purchased Date: June 01, 2011
Meeting Planner, PCM & Associates
June 07, 2011
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Pros
- creative designs
- flexibility of formats
- ease of reporting
- efficient and speedy tech support
- very good value
Cons
- learning takes some time
Overall
I have had the pleasure of using Event Wizard for three events to date and would not hesitate to recommend Event Wizard to clients and colleagues. This Canadian owned and operated company provides excellent service at a very competitive price.
Purchased Date: N/A
Communications Manager, Rural Ontario Institute
June 07, 2011
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Pros
Easy to use...lots of ways to customize....good reports
Cons
not sure....haven't really noted any yet
Overall
I would highly recommend using Event Wizard for any event registrations
Purchased Date: May 01, 2011
Marketing and Fundraising Coordinator, Trinity Village
June 07, 2011
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Pros
Great customer service that takes you through all the different ways you can use the program. After getting a short introduction I found it very easy to use, edit and work specifically to my needs. Would recommend to others and will definitely be using again in the future.
Cons
With so many options, it can be a little daunting to start, but their costumer service is great, they get back to you right away and once you grow accustom to the way the program works its quite easy to use.
Overall
Great for large events to organize registrations and sponsorships.
Purchased Date: September 01, 2010
Manager, Professional Development Project, Ontario Teachers' Federation
June 07, 2011
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Pros
Easy to set up
fast, accessible support
looks great
very flexible to suit our needs
lots of features
affordable
Dotcomyourevent people are very responsive
Cons
registrations are accepted before payment is made
glitches with payments (due to different browsers or other reasons)
not all problems could be/were promptly fixed
can't see refunds or partial reimbursement transactions
would be great to access more than one event at a time
would be great to access dashboard without having to exit event
few other things would be great (too hard to find credit balance)
Overall
would certainly use again
improvements are always coming
Purchased Date: June 01, 2011
Mr., IAIA WNC BC Chapter
June 07, 2011
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Pros
Easy to set up, lots of options
Cons
Limitation in the use of custom graphics
Overall
I am very satisfied and will keep using the services.
> Vendor Responses
06/14/2011 by DotCom Your Event
Purchased Date: June 01, 2006
Office & Convention manager, FDFA
June 07, 2011
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Pros
Easier interface to work with
like the group option
Cons
can better answer this when our registration closes
Overall
have recommended and will continue to recommend
