Who Uses This Software?

Goodwill & Superbowl as well as 5,000+ small organizations that want to save hours and get paid quickly. Includes attendee, vendor and speaker registration, reports, auto email and auto billing.


Average Ratings

88 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Regpack
  • www.regpacks.com
  • Founded 2010
  • United States

About This Software

Regpack is the leading, fastest growing event management software trusted by 5,000+ organizations worldwide, such as the NFL and Goodwill. Regpack allows you to control the full lifecycle of your event, from registration to attendance, payment, and reporting, all while saving you money! View our website and free cost calculator to see just how much you can save. Start today and see the results of our leading all-in-one solution.


Features Checklist

  • Attendee Management
  • Badge Management
  • Catering Management
  • Client / Customer Management
  • Conferences / Seminars
  • Conventions
  • Exhibit / Vendor Management
  • Guest List Management
  • Lead Retrieval
  • Meetings
  • Registration Management
  • Room Block Management
  • Social Promotion
  • Space / Room Setup
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Trade Shows
  • Travel Management
  • Weddings / Parties

Product Reviews

Customer Service Excellence!!!

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It was easy for me to follow

Cons: It needs a little more flexibility with some functions.

Overall: Our reps were extremely helpful with any and all my questions. My PM was great and I cannot say enough about how helpful she was and always cheerful as she probably wanted to kill me on some days! Always responsive to my needs and always professional.

Jeree Joynes was very helpful

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: i enjoyed today's training experience with Jeree. Everyone I've dealt with at RegPack thus far has been very professional and helpful. Thank you.

Simple yet powerful

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, relatively cheap

Cons: so far, nothing.

Overall: Regpack has a very slick interface that is relatively flexible yet easy to use. My event's registration was up and running quickly. The staff have been very helpful. I have been a user for a month, and this is exactly what I needed.

I needed the best and got it

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can manipulate it to meet my needs. Share withs, payment plans, etc.

Cons: there are always a few glitches but they always help me find the solution. I wish they had a call center as opposed to email support.

Overall: I have a very detailed program, hotel blocks, flights, excursions, race registration, shuttles, etc. 2016 was a challenging learning experience, but as the registrations came through I learned how to manipulate the system to work in my favor. January 2017 I began preparing for our registration, which opens in March. Circumstances beyond my control did not allow me to begin editing my registration until a week before my registration opened. SEAMLESS! Corina was amazing and the experience I had from the previous year helped me edit and execute my registration without a hitch. Any roadblocks I hit, she was there to answer. I know I a probably their biggest pain in the you know what client, but I am extremely happy with this system and especially with Carina. She has made my life so easy with this registration. I see it getting better and better every year!

Recommendations to other buyers: As long as they keep on developing and upgrading they are going to be the go-to registration software provider

Best Camp Software

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use for both clients and companies

Cons: none

Overall: For years, we have used excel sheets to keep up with our camp registrations. We finally decided to automate the process and chose Regpack. This has been the best decision we've made! We received an amazing project manager that has helped us every step of the way. The software is very easy to navigate and customize. Our clients love it! This software has cut all of our paperwork out! We would definitely recommend this!

Superb Customer

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The Customer Service is amazing. With their help, RegPack becomes far more than what we paid for.

Cons: It needs to be fleshed out more, but the customer service helps to create new ways to accomplish our needs - adding to the quality of RegPack

Overall: Whenever I have been uncertain about how to create something or make it work, both of our reps have always gone beyond normal customer support to ensure that everything we needed to launch was ready on time.

Even if one of them weren't in the office, they still reached out to let me know who to contact until they were available.

Since most of our symposium applicants come from conflict areas, our reps helped us to ensure our applicants are able to easily and quickly move through our system.

First Video Training

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rep did a wonderful job of balancing introducing me to the system while answering my myriad of questions. Looking forward to the second training!

INFORM 2017

Jan 18, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It seems easy to use but we have not gone live yet.

Cons: Don't know yet ... Send me this survey in September after the registration is closed.

Overall: My trainer was very good but the format of the training was backward and should have been more complete and ready to go prior to the phone call. I would be happy to talk to someone about my thoughts. Again this is nothing against the trainer it has to do with the order of how the training was presented.

Recommendations to other buyers: I do have training recommendations.

Vendor Response

by Regpack on January 19, 2017

Keith Hi, Thank you for the review and for highlighting where we can get better. We always strive to be as good as possible and implement client suggestions! This is how we develop Regpack and how we also run our training and client service departments, The head of training will be contacting you shortly. We hope that you will enjoy Regpack and if you have any other suggestions please feel free to send them over!

Great team and registration Software

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Greta people to work with

Cons: Back end is a bit confusing on correct user errors.

Overall: Have had the best experience working with the Reg pack team. I needed to get a system up and working in a very short time, and learn how to handle it . The team both before and after I went live was, and is, by far the best working team I have ever interacted with during a complex remote development. Each person I worked with was knowledgeable and helpful not only in simplifying the complexities of my multiprogram registration process, but also took time to explain how to use it. I love that the trainings and support times were videos so I can go back to them too. A great experience and a great product

Recommendations to other buyers: Would love to have each page/step specifically labels as step 1,2..... so the user know where they are, and I can go back and see the page to correct

Okay product, significant flaws

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: RegPack is good from a registrant's end, meaning the user experience of who is registering for your program/camp/etc. It is simple, looks clean, and can be used to built necessary messages, notifications, and field types. Where the system fails is on the backend for administrators. The reporting requires too much work from the admin, is not intuitive, and relies too heavily on the specific structure of your forms. The customer service is okay, but they aren't too willing to fix things for you, only explain what you can/cannot do.

Vendor Response

by Regpack on December 18, 2016

Erik, Thank you for your honest review. Your experience with Regpack seems very uncommon and will be happy to work with you in order to understand the challenges you faced in order to make them right. Regpack is an advance registration system that allows a lot of customization. That is how the front-end is so seamless for your applicants. That said, we work hard to make the advance options as understood as possible. We have reached out and will be happy to work with you and the support team head in order to see how we can make Regpack easier for you to use and at the same time allow your applicants to have a "good user experience" as you stated. It is always a balance and we strive to reach that balance together with every client. It seems we missed with you are are happy to try again!

Great Experience with Reg Pack thus far!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Max, Carina, Jeree and the whole RegPack team has been extremely helpful thus far with building the back end of our page.

Regpack Review

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once setup, it is really easy for parents to use.

Cons: Some things are hard to figure out.

Overall: I had some difficulty with Triggers, mostly. Some things are a little difficult to figure out. I know once I have it down though, it'll be great.

great customer service

Oct 25, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff was very responsive, patient, and helpful. I probably would have abandoned this software if it weren't for the great staff providing support. The software is not as intuitive as others but does allow for very specific/particular featuRes-which is what my organization needs...and no other software provides (easily anyway). It also doesn't allow for any images or change in design which is a challenge but you can't beat the customer service and support.

Used RegPack to register 1,000+ for regional education workshop

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Amazing customer support and very easy to use. Could give part-time admins access to info for very reasonable price.

Cons: Any issues we had were quickly resolved by the dev team.

Overall: OUTSTANDING support and service from RegPack staff. Super EASY for attendees to register. Gave us the EXACT DATA we needed to plan and prepare for our event. Quick process to contact attendees with important info. Email "triggers" allowed us to send "custom" emails to attendees with a few clicks. QUICK process to update our "products." Will definitely use again for our next event. In short, all the GREAT COMMENTS you read about RegPack are TRUE!

Great software and support

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We reviewed several software programs and Regpack beat them all hands down. But the real test is always the support. Shortly after we signed up, Carina quickly created and uploaded our forms. Then Jeree was very helpful with the training. The software is so easy to learn and the support is top notch. Great job Team Regpack!

Easy and painless setup, intuitive to use

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly

Cons: There is an annoying tendency to "bounce" to the registration portion of the software when I embed it into pages of our website instead of just staying at the top of the page when you go to it, but in all fairness, I have not yet reported this problem to Regpack and asked them for assistance in resolving it. I will be contacting them for assistance on this.

Overall: We had received feedback that our registration process was confusing, so we looked for a software package to make it easier for both our users as well as for ourselves. Regpack has fit the bill. It was easy to get setup, it's pretty intuitive to use and our customers are reporting it to be easier and less confusing for them as well.

Vendor Response

by Regpack on August 25, 2016

Thanks Mark for the amazing review. We really loved working with you and are really happy your registrants find the system more intuitive. One of our goals with Regpack is to make it so seamless that anyone can get through any process, easy or complicated! Thanks also for telling us about the "bouncing" issue. We have listed it for the QA team to look at and they might contact you to get more details so we can make this little annoyance go away. If you need anything we are always here to help!

Regpack re-release training

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Jeree was thorough, helpful, friendly and accommodating to our needs. She clarified things and explained things in a way superior to other Regpack support personnel we have worked with in the past.

Best Support

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, very intuitive.

Overall: From start to finish, every person who helped us from RegPack went above and beyond any expectations we had. Nicole Williams and Jeree Joynes were especially helpful and responsive. Whatever we asked of them, they did everything they could to make it happen. Very impressed.

Training from JEREE

Jul 20, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accomplished the goals.

Cons: None

Overall: Great training. Succinct and informative. We were able to discuss all of the important information and also add on some additional points.

Great team to work with; registration process was very easy to use and train staff to use

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, flexibility, reports, and pricing. Customized training.

Cons: Saving reports on products instead of always having to generate the report with multiple steps. User reports can be saved and run with one click.

Overall: I had an event changing from manual registration to paper registration. From the time the non-profit organization agreed to terms and submitted payment our site was up and running in 3 business days. We paid for a 7 day rush and it was delivered in 3 days. Our first day with registration was so smooth and easy to use. The entire church staff was pleased. Working the Regpack project manager was pleasant, Nicole Williams was efficient and worked with integrity. Training was provided using the solution built for me and not random data, Andrew Nichols spent an extra hour with me during training. He provided design feedback that enabled our reporting needs to be met 100%. When I was concerned I was not received product quota, both Nicole and Andrew assured me a couple of times and Andrew showed me in training. I did not have to simply "believe" them but they showed me. Great experience!!!

Recommendations to other buyers: Continue to grow the product based on your client's feedback.

Great Starting Point for a New Program

Jun 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed.

It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons: There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell.

I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Overall: Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities.

My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments.

I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues.

We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive)

Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Recommendations to other buyers: Please give administrators the ability to move information from one form to another, to add uploader widgets, and other small tasks that add work to your team unnecessarily.

Nicole Williams

Jun 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The quick updates.

Cons: It hard to navigate and figure out triggers... Thank goodness for Nicole!

Overall: Nicole has been great and so helpful! I couldn't have completed the site without her help. Definitely assisted with the triggers when I couldn't figure them out.

Recommendations to other buyers: N/A

Regpack for LimmudFest

Jun 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The learning curve hasn't been as steep as I'd feared, and the reporting is great! Customer Service is also quite good. They've been quick and thorough answering my questions, and very patient!

Excellent product, great customer service.

Jun 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a great experience with with Repack for the short amount of time I used it. There is a little bit of a learning curve involved with getting up and running, but their setup agent (named Andrew) walked me through the setup process quickly and painlessly. I work with a lot of other event planners and I will recommend your service to people whose needs are a good fit.

Quick to market

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The RegPpack staff will get you set up quickly and build your form/database project to your needs. They are very good at interpreting your ideas into something tangible. I'm very pleased with the service I have received. I would reccommend them to anyone.

GREAT EXPERIENCE!

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Amanda was a great person to work with! She maintained excellent communication with me and was able to create our online registration system very quickly and got us exactly what we were looking for!

Amazing product and great staff!!

May 13, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Although the software takes time to get used to, it overall an amazing product. It takes care of all of the process needed, and eliminated a lot of manual work through our staff.

Great product flexibility for our unique site!

May 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We're excited about how this is going to streamline our application process! The system is much more in-depth than I expected - but that also means there is so much more we can edit ourselves from behind the scenes.

Our RegPack Project Manager, Nicole, was fantastic - tirelessly making changes as we overhauled our entire registration process. The YouTube video series was so helpful, I'd recommend watching that before taking your training session(s).

Greatly Improved

Apr 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Last year it was difficult to properly understand the software, but this year most of the kinks have been worked out and the software has been working very well. The software, although pricey for a smaller camp like ours, performs very well and receives high regards from those who use the Regpack system. The service and programmers have done a great job of accommodating the differences and changes in our system.

Easy to Use Admin System, Helpful and Supportive Support

Apr 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am just still learning the admin system, and just finished my training lesson with Jeree and it was very helpful. She was patient, professional and took me through everything very well, answering all of my questions along the way.

User friendly and so helpful!

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is awesome to have an online registration system that can be so easily modified to fit our every need. From the initial inquiry phone call all the way to final training call, the customer service was kind, thorough and very helpful. I highly recommend Regpack!

Way more than just an event management system

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A COMPREHENSIVE PLATFORM
What I value most about Regpack is that the platform goes beyond the traditional event management system. Not only can Regpack help you coordinate your event registration needs, but it also allows you to manage and track individual customers, create personalized email communications, set up individualized user login portals, generate data reports and build internal workflows, such as permission levels and status tracking.

SEAMLESS AUTOMATION
Regpack gives admins the flexibility to let the system do the heavy lifting. From automated email communications, which can be triggered by 'statuses,' to content token mapping, Regpack has saved our staff time and money. Additionally, by adopting Regpack¿s automation tools, we have reduced admin user error.

GREAT USER EXPERIENCE
The internal admin system is simple, easy to use and requires very little training. All of the system labeling, available actions and tools are self-explanatory and/or easy to learn. After a half-day training, my staff was already using the platform.

TAKING NO OUT OF THE EQUATION
I appreciate the willingness of Regpack to customize and configure the platform, as requested. Despite any apparent platform limitations, the staff at Regpack is great at finding a way to either modify the system itself or come up with alternative solutions.

THOROUGH CUSTOMER SUPPORT
If I ever need help with back-end updates or just have a question, the support team and project managers at Regpack are thorough, timely and accommodating. The staff goes out of their way to explain, in detail, recommended solutions or why something was changed.

AFFORDABLE
As outlined on the Regpack website, the platform is very affordable, especially compared to other solutions out there. By selecting Regpack, we saved a ton of money on annual fees and upfront development costs.

THE VERDICT
I definitely recommend using Regpack for your event registration needs.

Easy to setup, good support with project manager, friendly for customers

Mar 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was very happy to have a project manager assigned who set up all the logic and triggers for our registration. She was responsive and helpful in setting up all of our camp offerings. Registration day went smoothly for the majority of our customers.

At first it seemed overwhelming, but I quickly learned that it is quite manageable.

Mar 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product will save me countless hours of work managing my summer programs. What struck me most was the staff! I was so pleased to work with such a professional and knowledgeable trainer and project manager. They were able to answer all questions in a timely manner and made what could have been a tedious process a lot of fun!

Karate Camp Complicated

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our camp registration is no simple process so I decided to make the jump to an online registration system. We have so many price points, discounts, and add ons that it made the process complicated but you would never know by how amazing Regpack has been! Their customer service is outstanding and they make you feel like everything is achievable! Nicole, my project manager, went over and above and I am beyond thrilled with the outcome!

Everyone has been speedy and very helpful. Amanda was quick and great with communication!

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ease and simplicity of the program is a big pro. I love that our once paper registration will all be handled online. It makes for virtually no mistakes!

great so far

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am still at the early stages of using RegPack, but it has been a great experience so far. The support is great and the system is easy to use. Two thumbs up!

Good Product at an Affordable Price

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: System is a good product that comes at an affordable price. It is easy to set-up products and add features that you want. The system tracks campers well and allows us to find the data that we need. The email system is cumbersome because it does not have a good flow and tokens often fail to work. Adding a manager this year was very helpful in getting problems resolved. Customer service is by email only, which is a problem when the situation is complex and hard to explain in an email. I don't mind email when the problem is simple.

Happy to Brag

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the front end sales guys to our Project Manager to the actual support team, the Regpack folks walk their talk. A lot of services *say* they're customer-service-oriented, and I'm sure most at least *want to be ... Regpack, though, has not yet missed a single opportunity to meet or surpass our expectations.

Comprehensive product - tough learning curve - extraordinary support!

Feb 17, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a new user of your product, having stepped into the role from the person who purchased it two years ago. AS someone not very tech savvy - I have found learning all the ins and outs to be a steep learning curve.

What has saved me has been the tremendous customer support I have received from Andrew. He answers every question within 24 hours and has scheduled 2 lengthy phone consults with me to demonstrate how the system works. I could never have done this without that level of support.

The videos are also quite helpful but much more time consuming to go through them to find the answer to a specific question.

As I learn to use the system, I am incredibly impressed with the features such as the reporting, graphs, etc.

To date, I am incredibly impressed and have recommended it to a similar summer high school program at Mass General Hospital.

Vendor Response

by Regpack on February 22, 2016

Thanks Sally for the great and honest review. We always love to hear what we are doing all and where we need to improve! Regpack is a powerful business tool after all and hence it can be a little challenging at time. That is why we make sure you have all the support possible so you can enjoy Regpack with all its abilities. We will be coming out with bite size video series that will be sent to all administrators via email to help learn the ins and outs of the system, something you can always refer to when you need a little help :) Please feel free to reach out to us for any support and we all hope you continue to enjoy Regpack!

The Customer Service is Great!

Feb 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Regpack. I use it to manage all of my classes and workshops. It took me a while to wrap my head around all of Regpack's capabilities; however, once I did, I discovered it is a really fantastic management tool. Unfortunately, there have been a few glitches--generally with triggers--but the support staff works really quickly and efficiently to resolve problems. I've worked with Andrew Nichols a couple of times and he goes out of his way to help me solve problems--with software or with this user's errors :) Thanks Andrew!

Great Support!

Feb 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Elizabeth Choi has been so wonderful to work with. She solves everything same day and has gone above and beyond in her support.

The actual software is pretty good but I feel that some things are not so intuitive.

Camp Liberty looks forward to using Regpacks again in 2016.

Excellent

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: RegPacks has been wonderful to work with. Their team is always available to help.

Training

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Training was clear, concise and easy to understand. The trainer was very helpful and patient and not ashamed to admit she did not have all of the answers to my questions.

Website Training

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jeree Joynes gave me a training on how to use this website for my organization and she did a great job -- it was super helpful. She moved at a good pace, answered all of my questions, and was very easy to understand. Big thanks to her.

Why Regpacks needs more QA staff. :)

Jan 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love our reps, they are available and helpful.
There are often glitches that need last minute fixes, while this is not ideal in a system sense, because Regpacks is relatively small, you are able to give lots of attention to your clients.

Keep this up.

This software was easy to navigate

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nicole was wonderful to work with in the design process!

Vendor Response

by Regpack on January 27, 2016

Matthew, thanks for the great review. Nicole really enjoyed working with you and looks forward to making sure you get a boost in your applicant count due to the user friendliness of the application! we are always here to help so feel free to reach out to Nicole or anyone in the team if you need anything!

Project Set-Up

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have to say that Amanda Neis was amazing. She was able to set up the most critical project easily and effortlessly and within my very rapid turnaround. She has always been prompt to answer my questions and set up a beautiful site that will satisfy my client. She even answered questions while on vacation. Now that is going above and beyond.

Excellent customer service

Jan 13, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is flexible and extremely customizable. We used in on behalf of a client for event registration. Liz from customer service spent a lot of time with me to ensure it met the client's very detailed requirements. Her assistance made the difference in ensuring a successful outcome.

So far, so good. Just getting into the details, but thus far I have really enjoyed Regpack!!!

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to work with software. Regpack staff have been A+ on communication and customer service. Can't wait to see how successful we are using Repack! Thanks so much Nicole for the help getting our form set up!

Initial Review of Regpack

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Regpack for a short time - about two weeks. So far, so good - well so great! Calvin, Amanda & Jeree have been more than accommodating & helpful!
Thank you!

Great Customer Service

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the ease of this site. New to this product, Nicole walked us through everything and was able to meet the needs for our event! She was fantastic!

Vendor Response

by Regpack on January 11, 2016

Thanks Tammy Lou for the amazing review! Nicole enjoyed working with you and learned a lot about how your event works. Making sure everything flows exactly as you need it to is our primary objective and we are really happy we were able to achieve that! Looking forward to a fruitful relationship.

Customizable and quite easy it is to use.

Jan 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The way it can be customized makes this a very welcomed product. We are grateful for the way the pages flow and how easy they relate to each other. Everything that we have asked, regarding changes have been addressed in a very quick manner. This makes working with Regpack an enjoyment. Thanks for helping us get our registration online.

So far, so AMAZING!

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great customer service, and speedy response... Our organization was running a little behind in terms of getting our materials together and was up against a strict deadline, but Amanda Neis amazingly got us set up with time to spare. Here is my initial email of gratitude responding to her first draft of our template:

"Wow!!! You're a rockstar!
Thanks so much, Amanda, for getting this done so quickly. At first glance, it looks amazing. I will need to review tonight, and let you know tomorrow morning if anything needs adjusting, but I can't tell you how excited I am to be able to use this online application instead of paper copies like we have done in the past.
BEST XMAS PRESENT EVER!!!
Chat tomorrow,
Nate Gray"

Thanks to all at Regpacks!

Good setup and tutorial for how to use.

Dec 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our organization is off to a good start with the help of Regpack programmers and trainers.

A robust and customizable software

Dec 21, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Regpack is certainly the most intensive online registration software I have yet come across. This allows for a deeper customizable experience.

There is a pretty steep learning curve and it isn't an easy software to set up without knowing the ins and outs of it. While there are training videos and a knowledge base, it isn't feasible to spend the time needed to figure the software out without some guidance.

Our event (Drone Summit) has some complicated registration options, and it was difficult to get the ball rolling with that. Our account manager set up what she could as the base, but it wasn't much to work with.

This is where I must mention how helpful and patient Andrew Nichols has been in this process! His follow-up training and quick responses to my pleas for help have been extremely helpful. He's taken the reigns to help set our registration up and flesh it out, and because of his knowledge of the inner workings of Regpack, I'm much more confident about launching the registration because of his effort.

Thank you, Andrew!

This software makes our work and services we provide more accessible, convenient, and efficient!

Dec 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are so glad to be using this system at this point. While we can think of new applications daily, we currently use it to retrieve applications, track responses, communicate with students, and generate reports. It was not easy at first but became a lot more manageable after working with the staff.

Elizabeth Jiseon Choi is amazing and has been more than helpful at every stage! Her patience and ability to make difficult steps more digestible continues to make us more confident while using the system. I would not want to imagine launching without Liz.

Vendor Response

by Regpack on December 16, 2015

Thanks Anthony for the amazing review. Liz and all the team enjoyed working with you! We are thrilled you see how you can use Regpack for other applicants since Regpack is used for many things including event management, course management and basically any onboarding process organizations have. We look forward to working again on the other client facing processes and helping you automate it completely from data gathering to payment processing, reporting and marketing.

Very helpful for registering both students and adults.

Dec 04, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Looked at numerous programs before deciding on Regpack.

Great RegPack Experience

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to RegPack because our old registration system did not have much of the functionality we needed--communication logging, conditional logic during registration, and an easy to use interface. RegPack has delivered on that and then some. They are always working on new developments that make the system even better than it was before, which makes registrations even more efficient than ever before.

My favorite thing about RegPacks is the team. If there is a feature you need or an adjustment made on your interface, the developer team and account managers are on it. We have primarily been in contact with Calvin and Andrew, and they have been consistently helpful and clear. Even as we have encountered problems in the setup process (as no setup is ever 100% smooth), they have been so helpful in assisting us, answering questions, and making sure that we understand the full capabilities of the system.

We are huge fans of RegPacks, and we are so excited to continue working on our system with this great company.

User Friendly

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have great costumer service

We love REGPACK!

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Only pros here! We love how easy it is to use and have incorporated it into our summer camp (over 850 kids) and our religious school (over 250 kids). Asaf, Edgar, Calvin and the whole support time are great- easy to reach and wonderful to work with!

Vendor Response

by Regpack on October 14, 2015

Thanks Emily for the amazing review. We love working with you guys too. It is great that you always want to use the new features we create and the amazing feedback you give that helps us develop Regpack.

Flexible, easy to use software for complex scheduling event

Oct 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Regpacks for over three years and have been impressed by the rapid updates that have made it irreplaceable for our organization. We run a one night educational event where community members select three speakers across three times slots. Some pay, some do not. Regpacks has made it easy to set up, embed the site in our website, track and then report on our participants. When I have an issue customer support is fast to help and if they can't answer they escalate to development and the issue is usually resolved within a day or so. Can't recommend this highly enough.

Pros:
- flexible for your needs (and these change and the software does as well)
- is able to take credit card payments with ease
- sends back end email confirmations automatically and when pushed out by admin
- reporting makes it easy to track what is going on
- great people at regpacks to work with
- at the end of every project I send a list of things that could be done better and I've noticed that many of them, over time, have been implemented
- online help is very good

Cons:
- not too many here because they respond quickly to questions when asked, but there are times when having a support person during the weekend would be helpful
- there are some things that as an admin you cannot do yourself that don't make sense. For example, I include speaker pictures in each bio, but they have to be set to Regpacks for inserting.

Vendor Response

by Regpack on October 15, 2015

Julie thanks for the amazing review. Yes, we do everything possible to get you the features and abilities you need. Your feedback is priceless and allows us to make the system better all the time!

Great Experience

Oct 08, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We had a lot of success using RegPacks in our first venture utilizing an online registration system. It was a great experience.

Stone Mountain Adventures Regpack 1 year review

Sep 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: My wife and I signed up for Regpack about 1 year ago after using another software and not being satisfied. It was helpful having used another software because we new what we didn't want and what we did want. The initial set-up was super easy and convenient. Once we started using the software that's when the learning curve began. We found the online articles helpful but at times we could not find out what we needed. We found the online support to be good/helpful most of the time. Most of the time reps were positive and upbeat with a ¿let¿s figure our how to fix this issue¿ attitude.

Specifically, we have had the most contact with Carina Salazar as she set up our registration and has been there to answer questions all along the way. My wife Anne and I would both like to express to you how helpful and awesome Carina has been. She has gone out of her way to make sure our needs are met 100%. The time to recently took to make a coding change to our registration has literally been a ¿Game Changer¿ for us and gets us one HUGE step closer to Regpack being the ideal/perfect online Registration Software for Stone Mountain Adventures!

We are using for Staff application for multiple camps.

Sep 25, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Overall we have had great results with Regpack. I think it is easy to use after the training provided. I have had great customer service with the sales team and their desire to fix any issues we have had. Emailing support team is sometimes a different story, as they don't seem to follow through every time.

Vendor Response

by Regpack on September 28, 2015

Juanita thanks for your honest feedback. Glad we were able to speak and work out the kinks in our email support response time. We love hearing feedback as it's the only way we, as a team, grow and are able to meet the needs of our clients. Thanks for helping us do this and for being a valued client!

The application Regpack helped us design is fantastic. Great tool for our teams to use.

Aug 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After sharing our application needs with Regpack, we were met with great enthusiasm and an excellent development team. This application will allow easy access to anyone wanting to join one of our mission teams and streamline our efforts to compile the necessary data to facilitate a successful mission trip.
At any point that we ran into a problem, the Regpack team was right there to help us solve the issue. Thanks to Angelica and Andrew for all their time and patience as we worked to perfect a great product.

Great Support,

Aug 11, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Regpacks has done a great job at creating a registration package that is focused just on one thing instead of trying to incorporate all the bells and whistles. For most small volunteer-run organizations, there is not a need or the man-power to develop a full system that does everything and the complexities involved in learning how to use that kind of system are quite intimidating. However, often the simple tools provided by PayPal or Custom Forms, are not sufficient to manage and keep track of things like partial payments, Medical Forms, Permissions and Family registrations. Regpacks, helps set everything up or you and walks you through the whole process for a very reasonable fee and then gives you personalized instruction to get you up and running quickly. There are still some areas of the application that need improvement, such as the flexibility of setting up forms, and customizations to layouts, however I am sure these will be addressed in future releases.

Excellent online solution for our camp registration needs

Aug 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at RegPack worked closely with me to build the perfect solution for our online camp registration and payment needs. From the initial call for more information through the process of having the solution built I felt heard, valued, and productive. The Support Team was also excellent as I ran into various stumbling blocks as a first-time user. I never once had an issue that was not resolved within 2-3 business days.

Great customer support!

Jul 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Support team at Regpack went above and beyond to get the system working properly on our website. Learning the back-end took a little bit of time, but their Customer Service team did a great job at answering all my annoying questions quickly!

Vendor Response

by Regpack on July 14, 2015

Thanks Lauren! We really enjoyed working with you too :)

Regpack for our nonprofit

Jun 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thus far, we have never had an online registration or application for any area of our organization. Except for our I.T. person, none of us are computer experts so finding Regpack was a true gift for many reasons. The process was so simple to get set up and once I sent over our employment application by email, a link to our brand new online form was sent back to me within a couple of days. We have had a steady stream of online applicants since day one.
I can't wait to get our summer camp registration and some of our other services over to the Regpack team!

Great Product!

May 08, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: My organization has been using the RegPack software for just over a year now. It is very user friendly and easy to navigate. The reporting options are extensive and really allow you to keep track of all of your registrants well. When you're getting your system set up, the Customer Service is amazing! I`ve worked with Calvin, Gabrielle and Andrew and had a great experience with all three. The reason why I gave it 4 stars instead of 5 is because once you're set up and live, most questions have to go through the support team. The support team is knowledgeable and helpful but only available via email. After researching other registration systems, I also found RegPack to be very cost-effective in comparison to its similarly functioning competitors.

I would definitely recommend this product to anyone looking for a registration software that is easily customized, user friendly, and cost-effective. It gets the job done.

Great for Non-Profit Applications

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Regpack has been an amazing tool for our non-profit. It is more cost effective than any other application system you will find on the market. Our foundation's grant application process is now paperless, automated, and organized. Any question I have is easily searchable in the "help" section and if I can't find the exact answer customer support is readily available. Thanks Regpack!
-Holly

Great Experience for a Last Minute Rush

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with RegPack was a great experience. We had a tight deadline on our end when we discovered we would need to outsource our registration process. From the get-go the RegPack team was helpful, informative and assured us they could get it done and they did. The sales team was great, our account manager put up with dozens of changes on our end and the training session was informative and very helpful. We are delighted to have come across you and work with your team.

From disorganized to organized in a few easy steps

Apr 13, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been impressed with the attentive responses I've received from Regpack staff and their willingness to help when I've had any issues. They keep accurate records of any issues I've raised so that I don't have to repeat myself. They have solved my issues and answered my questions quickly and in a friendly way. Once the system was set up the way I specified, I am able to go in an make many edits on my own. I am able to keep track of payments and client issues using this system. I recommend Regpack for any business to help streamline processes for registrations and accepting payments.

Teleconference Regarding Several Issues

Mar 24, 2015
4/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Thanks so much to Edgar for helping me become more acclimated to Regpack. We discussed several issues in regards to scheduled payments, description set up and rosters. I especially appreciate Edgar's honesty about what would work best with our camps.

Do It Yourself Camp Registration

Feb 03, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been successfully using RegPack since 2013 for camp registration. A truly do-it-yourself tool that really speeds up registration set up as well as allowing for fast edits and changes as needed. There is a learning curve for understanding forms set up options to get the customer view you want while also getting the fast report data downloads you need. Systems glitches have been addressed well by the support team, and enhancements seem to always be in the works.

Regpacks keeps improving - and is very responsive to user needs

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Regpack since the company launched and they've come a long way. The continue to improve on their registration system making it easier to build the back end and from a registrant usability standpoint. When I have had an issue I've found their support team to be available and very responsive - and always lovely to deal with . There are very few registration systems on the market that do what I need to do so I'm very glad for Regpack. Of note is that when I give feedback after an event they use that information to inform future development and I appreciate that as well. Another event to come.... Regpacks will be my tool of choice.

MLab - Keysight Technologies

Dec 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had several events that requested a lot of events that required a lot of changes. The tool was easy to change and the people were easy to work with.

Thanks!

Overall, a blessing to our Religious Education/Faith Formation Program

Oct 22, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After a number of months of using Regpack to meet the registration and information management needs of our Religious Education/Faith Formation program we are happy to report that Regpack has been an overall blessing for us!

With over 530 families/850 children in the program, we have become by far more efficient in the recording, storing, accessing and reporting of information. After a manageable learning curve, our staff has been able to learn how to use it and benefit from it accordingly.

There are some "bumps" that some folks still experience when attempting to register or login into the system (mostly browser/device related). Regpack has been attentive to addressing and we are confident that they are working to make the experience smoother for those who do experience problems.

We do have a number of improvement opportunities we have identified which we hope the Regpack team can implement as they continue to make a great product/offering even better.

Great Product

Sep 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent software - made our camp registration fast and easier. Boosted registrations 50%!

Regpack Feedback

Aug 15, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, the product was great. We enjoyed our experience! (For some reason we can't highlight the starts but it was excellent across the board!).

Wonderful product with a great team behind it!

Aug 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love how flexible this product is while still being powerful and easy to use.

Great for internal training!

Jan 30, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Regpack to schedule our technicians for monthly training. Their project managers worked with us to build the system, trained me on how to use it, and now I have full control! I don't have to check in with them to make adjustments and they provide support with no extra cost. I'd recommend this software to anyone and we love it so much we're considering using it to book all of our customer service calls

good for registartion, not so much for payment

Sep 06, 2012
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Pros: the registration part works very well, the adding of forms is easy, the reviewing of information is easy.

Cons: the export of information to software like excel could have been better.
we have had various issues with the payment system, and also it is much less flexible when it comes to different sortings and viewings.

Overall: it has definatly made our life easier, since we had no registration software before, but there is a long way to go before it meets all our needs.

RegPack Review

Sep 05, 2012
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Helps streamline our registration process

Easy to use "reports" feature

Good customer service and support

Cons: Participants were often times locked out of their accounts (forgot password/username) and were unable to get back in and we had no way to help them other than encourage them to use the "lost password" button, which for whatever reason didn't seem to work for many participants.

The payment processing system could be improved.

Inconsistent expectations on when "new features" would be released

Overall: RegPacks is a well-designed product, but like all products and systems, still has some kinks to be worked out.

This Really Works!!!!

Sep 05, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very easy to use
Campers find the registration process easy and fast
No more paperwork!
Time saving service!

Cons: Only thing I wanted was to have staff members help me out from time to time. I guess these guys are coming out with some administrative tool that will allow me to do this! Excited to have this come out soon!

Overall: We are a very small camp of 30 kids and this it perfect for us. We only pay for the months that the kids can register for camp. I have already told friends that need a service to help their customers/friends with their registration needs

Camp Kee Tov

Sep 05, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy and savable filtering; reports easy to create and generate; notes and statuses really helpful; quick-view nice; conditional logic worked great; customer service was great;

Cons: payment system not 100%- needs to be in the US and show up on cc statements as 'Camp Kee Tov'; hard to add a camper because you cannot log in as the parents; should be able to sort by child and not family; when searching the site- want both parents and kids to be searchable (not just kids); expand tokens to include products ordered; parents had trouble with the payment page

Overall: Would recommend to businesses using it for similar organizational and registration purposes.

Camp Kee Tov

Sep 05, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: -Great customer service. Joe is GREAT!!
-Easy to use.
-Clean, simple user interface
-Good organizational functions, such as color coding, symbol use, etc.

Cons: -Search function is too sensitive
-Lots of repeat data entry for families with more than one child
-Billing was a HUGE issue when it was overseas. Our users' credit cards kept getting flagged.
-Email tokens not 100% functional

Overall: Regpack is great to work with and is always looking for a way to make their system even better. We look forward to what they have in store in the future!