ExpensePoint

ExpensePoint

5 / 5 74 reviews

Who Uses This Software?

ExpensePoint serves all global markets. ExpensePoint currently servers over 45,000 accounts and is currently installed in over 87+ countries worldwide.


Average Ratings

74 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.50/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ExpensePoint
  • www.expensepoint.com/
  • Founded 2000
  • Canada

About This Software

ExpensePoint will fully automate your employee expense report process. ExpensePoint will allow your employees to create, submit, approve and process expense reports online from anywhere in the world. They can simply log on using using any web browser, or the ExpensePoint mobile app. Online expense reporting includes receipt imaging, credit card uploading, approval routing, policy enforcement. ExpensePoint manages over 45,000 accounts in over 87 countries. We encourage you to read our reviews


Features Checklist

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

Product Reviews

Expense Point Great Support Accurate Time Saver

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy quick and acurate

Cons: Nothing I see no real cons.

Overall: I went from a traditional expense program logging receipts and and documenting every detail. Since we went to Expense Point the support staff has be really great and helpful the program is easy to use and all expense topics are available. Customer support representative and staff have been helpful when submitting expenses for approval.

I cannot imagine doing expenses any other way... it is really great.

Recommendations to other buyers: Easy great product

Vendor Response

by ExpensePoint on March 29, 2017

Dear Cecil, Thank you for your review of ExpensePoint and your comments about your support experience. It is a pleasure and honor to have you and your company as clients. Kind regards Paul Ansloos Director Global Sales

Best Credit Card Expense Software

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Expense Point and the team of people we work with are simply amazing. They are quick to respond and address our issues. They are always happy and professional. When I have an issue I can either call or email and the best part is I can hear their smile over the phone and through the emails.

Expense Point has been extremely helpful in wrangling our credit card process into a pleasant and manageable system and for that we are very grateful. They are very knowledgeable and were great in setting up Expense Point to meet our needs as we are a little unusual in that I prepare the reports for the users who then edit and submit.

Expense Point have set the bar pretty high when I find the need to hire other outside service companies.

Vendor Response

by ExpensePoint on March 20, 2017

Dear Robyn, Thank you so much for providing a review of ExpensePoint. I am very pleased to know that you are receiving excellent service and also how ExpensePoint has streamlined your expense report process especially in making your credit card program a much simpler process to manage. Thank you for being our client and we look forward continue bringing you the very best in expense report automation. Warm regards, Paul Ansloos - Director of Global Sales

Easy Deployment Ever

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Cloud-based - that isn't completely fair because we knew that, but having an offline mode for the mobile app would be very useful.

Overall: We have moved our global expenses over to ExpensePoint at the beginning of the year. It has been a nice and easy transition, and the team at ExpensePoint has been extremely helpful throughout the entire process, and made it very easy and painless.

We've had a few challenges with handling multiple currencies on a world-wide basis but nothing major and all of our inquiries have been handled promptly.

The online training has been great and they have been very flexible about arranging training sessions for people in Australia, Europe, Asia and North America - always a challenge at the best of times!

Would highly recommend it to anyone considering a move to ExpensePoint!

Vendor Response

by ExpensePoint on March 15, 2017

Dear Graeme, Thank you for your feedback on ExpensePoint. I am very pleased that your transition was smooth and that your international employees received the training and support that they needed. Thank you also for your feedback regarding the mobile having offline capabilities. Our team are looking at adding this feature in the future. We thank you for selecting us as your expense management solution and it is a privilege to have you as a client. Kind regards, Paul Ansloos Director of Global Sales

6 years of great service

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Expense Point for about 6 years. The system is easy to use and we have experienced very few problems. Our employees travel a lot, so we have a high volume of expenses each month. Expense Point has definitely saved us time and money in processing these expenses. The recent upgrade brought a cleaner look plus nice improvements to uploading of receipts which our employees really appreciated. The upgrade also provided greater search and reporting features for our accounting staff. The best feature of Expense Point, however, is the customer service. Never a delay in getting support; questions are answered quickly and thoroughly. This is all-around great software.

Vendor Response

by ExpensePoint on February 10, 2017

Dear Susan, Thank you for your kind words about ExpensePoint and also our customer service. We are really pleased that ExpensePoint is really streamlining your expense reporting process and saving you and your employees time and money. It is an honor having you as a customer and we look forward to continuing our long relationship and being your expense management partner. Kindest regards, Paul Ansloos Director, Global Sales

Thank You Theresa

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Theresa is an absolute star! She has been patient, understanding, helpful and an all around
Expense Point genius in helping us get our users (from multiple companies in multiple countries) all working
successfully in EP. E-mail questions are usually answered in minutes and phone call response is phenomenal.

The only con is the process to get receipts into EP which will be resolved once the OCR enhancement
Is up and running.

Vendor Response

by ExpensePoint on December 21, 2016

Dear Cara, Thank you for you great feedback on ExpensePoint and your support team. I also agree that when the new OCR feature is launched which should be in Q1 2017 the process of adding receipts to the system will get much easier. We look forward to bringing this new enhancement to our clients. Thank you for being our client. Kind regards, Paul Ansloos Dir. Global Sales

A great time saver

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simplicity of coding expenses.

Cons: Inability to store receipts prior to credit card transactions posting to a user's account.

Overall: Previously, our organization was stuck in a paper-driven process. We were nearing the opening of another location which would cause us to spend way too much time and resources to transport expense reports from one location to the other. ExpensePoint has eliminated that entire process by allowing our staff to be literally anywhere on the globe and still be timely with reports. Not to mention, the headaches saved for administrative staff to chase down someone to approve reports. Now our staff can focus more on mission and vision!

Vendor Response

by ExpensePoint on December 16, 2016

Dear Greg, Thank you for the excellent feedback for ExpensePoint. We are really glad that this has made your expense reporting process easier for all of your staff. Thank you also for your comment about not having the ability to store your receipts while waiting for your credit card charges to come through. Good news coming on that front, as we are soon to launch the ExpensePoint 'Receipt Wallet'. This will allow users to store their receipts within their ExpensePoint wallet and also even forward emailed receipts to the wallet also. We will be making an announcement soon. Thank you also for being our client. Kind regards, Paul

Great Product & Great Service

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We moved to ExpensePoint over a year ago when we decided to make our expenses process easier. The help with the setup has been great and to this day the on-going support is first class. Whenever there are changes to be made these are done with no hassle and are actioned quickly. The best part is that our ExpensePoint is perfectly tailored to what we need and is easily used by all our employees. The phone app is extremely popular with most of our employees who use it.

Vendor Response

by ExpensePoint on December 16, 2016

Dear Ashley, Thank you for your feedback on ExpensePoint. We are really happy that you and you colleagues are enjoying the system. Like many of your users, I myself use mostly the phone app to do my own expense reports as it is really simple to use. We are glad that you are our customer and look forward to continue to bring you the very best in employee expense automation. Kindest regards, Paul Ansloos Dir. Global Sales

The greatest support staff to work with.

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: In the past, my experience has been amazing. I have created a great report. They help and teach me how to manage expense point from an admin side of things. I also recently managed to delete some items and they were able to retrieve them and recreate everything. They are fast to responding or answering questions. Thanks for everything and I hope to continue working with them.

Vendor Response

by ExpensePoint on December 15, 2016

Dear Josh, Thank you for your kind words regarding your support team; they are both excellent colleagues and members of our overall support services team. I am glad your experience with ExpensePoint is also great one and we look forward to continuing our great relationship with Public Service Credit Union for many years to come. Kind regards, Paul Ansloos Dir. of Global Sales

Expense Point is Great

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a Non-Profit Organization with over 100 credit card users and have a very complex General Ledger structure. The credit card reporting process was manual with minimal oversight and our employees had to mail all their receipts to the Accounting department. The Expense Point software has made our credit card reporting more efficient and we now have better oversight of our credit card spending with a standard approval process. The software is easy to use and administer with very powerful reporting tools. The pricing plans are both affordable and flexible depending on usage and will pay for itself in gained efficiency and savings. Finally, the service and support team is extremely helpful and help customize the software to our specific needs. Thanks Expense Point team!

Vendor Response

by ExpensePoint on December 15, 2016

Dear Ahmad, Thank you for your wonderful feedback for ExpensePoint; we really appreciate it. It is great to read how ExpensePoint has really streamlined your credit card reconciliation process. Thank you for being our client, and we look forward to continue to provide you with the very best in expense report automation. Kind regards, Paul Ansloos Dir. Global Sales

Outstanding - Expense Reporting Made Easy

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've recently moved our expense reporting to ExpensePoint and I am extremely pleased. Every question & concern I had was addressed and answered. The support team was excellent and always there to assist in answering all our questions and needs. They quickly understood our requirements and addressed them. They assisted me in setting up the credit card process to meet our company needs. In conclusion, I would highly recommend ExpensePoint as a partner in handling your expense reporting.

Vendor Response

by ExpensePoint on May 24, 2016

Ira, thank you for your kind comments about ExpensePoint and our servicing team. We are very pleased to have North American Video as our client. We look forward to a very long relationship with you and your company. Kind regards, Paul Ansloos - Dir. Global Sales and Marketing.

User Friendly for the Sales Team and Accounting

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point is super easy to use for our sales team. They live at the airport and often use the mobile application with ease. They appreciate confirmation when their expenses are approved to they know when to expect payment. Also, Expense Point was able to host trainings on how to use the application- for free!

Accounting adores Expense Point. It was easy to train the sales force and any updates that need to be made for new account codes or general rules are very easy. We uploaded our expense policy on the site for reference. There are drop down fields and free text fields so all information is easily captured and there is no more back and forth. The output file is in excel which makes accounting happy!

Vendor Response

by ExpensePoint on January 25, 2016

Dear Rachel, Thank you very much for your great review of ExpensePoint. We are really happy that your sales team are are enjoying using ExpensePoint, and that Accounting is adoring the system. This puts smiles on all our faces. Thank you for being our client and we look forward to many many years of being your expense management provider. Warm regards, Paul Ansloos Dir. Global Sales

Customer Service is wonderful.

Nov 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Every time I contact customer Service they return my email/call quickly. Every little question they answer with complete explanation. I have added many people recently and have needed support almost everyday.

Vendor Response

by ExpensePoint on November 18, 2015

Dear Vicki, Thank you for your comments regarding ExpensePoint. It is nice to see that you are receiving the support that you need and that our team is thorough especially as you continue to expand your roll-out. Thanks you so much for choosing ExpensePoint, and I can guarantee that you will always have the utmost in support. Warmest regards, Paul Ansloos Director of Global Sales

ExpensePoint Review

Nov 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint has been our product of choice for business expense management for almost 10 years and recent feature enhancements has enabled us to empower the end users with a simple, user-friendly tool to submit/process expenses with minimum manual data entry. The automation of digital statements directly of the credit card provider o to ExpensePoint system alongside the new mobile App, mobile receipt capture and enhanced reporting has enabled true end to end solution.

Vendor Response

by ExpensePoint on November 11, 2015

Dear Upul Thank you for your kind review of ExpensePoint. We are very pleased that that ExpensePoint continues to streamline your employee expense reporting process. We look forward to continuing to bring enhancements to your program and we very much appreciate your business spanning almost 10 years. Warmest regards, Paul Ansloos Director, Global Sales & Marketing ExpensePoint

The Best expense software, I have ever used.

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a huge fan of expense point. Finally, an expense report that goes where I go. Both personally as well as administratively.
Expense point¿s mobile app is great. No more loosing or forgetting receipts. I have it on my phone & can attach receipts to my expense reports by just taking a picture and uploading it. Honestly, it's the easiest and most convenient expense software I've ever used and makes doing expenses less of an imposition.
The customer service representatives are like no other. They have always resolved every issue
I have presented them. I walk away feeling like a pro.
Thanks Expense Point!

Vendor Response

by ExpensePoint on November 09, 2015

Dear Annemarie, Thank you so much for taking time and providing feedback regarding ExpensePoint. It really makes us happy when our clients share their experiences with using ExpensePoint. We are very grateful to have you as a client and we look forward to continuing to provide you with the very best expense management software solution. Warmest regards, Paul J. Ansloos Director, Global Sales & Marketing ExpensePoint

I found the software was very user friendly and very simple to use.

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far this has been a very big help to paying our employees. It has made my job that much easier and less to worry about when processing our employees expense reimbursements. All done by a click of a button. I am very pleased thus far with this program. A big thanks to Theresa Hicock for all the assistance she continues to give our company. She is always very courteous and willing to assistant no matter what the situation is. Thanks again

Vendor Response

by ExpensePoint on September 23, 2015

Margaret, Thank you very much for your comments regarding ExpensePoint. I am happy to hear that the process of reimbursing your employees has become a much easier task; its definitely a big time saver. Thank you also for your comments regarding Theresa, she is a great asset to our team. Finally, thank you for choosing ExpensePoint as your expense reporting system and for giving us the privilege to serve you as our client. Warm regards, Paul Ansloos Dir. Global Sales and Marketing

Superior Support

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently took over the responsibilities of Expense Point for our business. Going in, I noticed a lack of structure on our part. Theresa Hicock exceeded all expectations and I do not believe I could have brought structure to our system without her help! She has always been easily accessible and I have never left a converstion without the issue being resolved! 5- Stars to her and the system!

Vendor Response

by ExpensePoint on December 03, 2015

Gregory, Thank you for your comments regarding your experience with our service team member Theresa, she is an absolutely outstanding member of our team. ExpensePoint will continue to bring you the support whenever you need it. Thank you for being our client. Kind regards, Paul Ansloos, Dir. Global Sales

Spectacular customer service

Jun 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have the best customer service support from Theresa Hicock from day one. She walked me thru the basics and got me up to speed. Whenever I had an issues of needed to know how to do something, I was first of all able to reach her by phone [something very rare these days] and she quickly answered my questions!

Vendor Response

by ExpensePoint on June 08, 2015

Dear Brian, Thank you for your review of ExpensePoint. Your comments regarding our customer service support is greatly appreciated. Thank you for being our client ! Kind regards, Paul Ansloos Dir. Global Sales & Marketing

ExpensePoint is an easy and efficient means of filling out expense reports.

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ExpensePoint for several years. Users are very pleased on the ease and simplicity of filling out expense reports. Getting new users setup on ExpensePoint has been very easy and the technical support when needed has always been very efficient and excellent. We have international people located outside of the US. Being able to fill out expense reports and sent to the office from anywhere has been really efficient. Also finance likes very much where receipts can be scanned and uploaded into the expense report. This allows paperless filling system.

Vendor Response

by ExpensePoint on July 07, 2015

Bernard, Thank you so much for the amazing review of ExpensePoint. We really value your input and comments about about your overall experience. It is an honor having you as our client. Kind regards, Paul Ansloos Dir. Global Sales

A very useful tool that makes auditing and recording expenses a lot easier

Apr 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point provides a wide range of options to track, review and audit expenses while it also lets you do it almost form anywhere.
Even though it has some technical issues from time to time, customer support is fast responsive to any issue you may address to them.
A very god deal of the program is the option of generating all kinds of expense reports based on an ample selection criteria.
I would only recommend that they should work towards modifying the Credit Card report files to let you upload credit card expenses including previously all the criteria and in an easier way ( no adding one by one to the report)

Vendor Response

by ExpensePoint on April 16, 2015

Myrtelina, Thank you for your excellent review on ExpensePoint. I really appreciate all your comments and also your recommendation. I have passed along your recommendation to our development team and you can be sure that this feature will be added to a future update for the system. Thanks so much for being our client. We really appreciate it. Paul Ansloos Dir. Global Sales & Marketing

ExpensePoint is just too easy to use

Apr 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having used a number of expense reporting programs over the years I am truly pleased to say this is probably the easiest and most user friendly program in the industry. Entry from a PC or mobile device is quick and fast with prompts to the next entry all the way through. Customer service is outstanding and the training was concise and thorough. Way to go ExpensePoint.... job well done!

Vendor Response

by ExpensePoint on July 07, 2015

Duane Thank you so much for your review of ExpensePoint. It really means allot to us being that you have used other systems and consider ExpensePoint as the easiest and and most user friendly. Thank you for choosing ExpensePoint and being our client. Kind regards, Paul Ansloos Dir. Global Sales

ExpensePoint has reduced administration and drastically imporved our expense management process

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our existing manual expense reimbursement process was time consuming, open for errors and required considerable administration. Our company was growing with staff in 4 different states and Mexico so we made the decision to move to a more automated method to submit, approve and process expenses.
We reviewed over 5 different options and made the decision to go with ExpensePoint. All aspects of the system are proving to be excellent. The user front end, the approval and payment process and the reports for financial administration are excellent and very flexible. Our remote users particularly like the smartphone app interface.
The ExpensePoint team have been an excellent resource and support through all stages of implementation. The helped set up the system and trained our users.
We are very happy with our new expense processing procedure which is based around ExpensePoint.

Vendor Response

by ExpensePoint on July 07, 2015

Dear Chris, Thank you so much for sharing your review of ExpensePoint. We are really happy that you and your colleagues are finding it easy to use. We know as a company that there are other competitive offerings to choose from as you mentioned you looked at 5 in total, and we are very pleased and honored that you chose ExpensePoint. We look forward to continuing to providing you the very best in automated employee expense reporting. Warm regards, Paul Ansloos Dir. Global Sales

Great Program

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use platform with reliable, consistent service.

Vendor Response

by ExpensePoint on July 07, 2015

Theresa Thank you so much for your review of ExpensePoint and thank you for being our client. Kind regards, Paul Ansloos Dir. Global Sales

ExpensePoint has helped streamline our processes

Mar 31, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After some initial "hiccups" in setting things up, the program is working well for us now and has streamline our expense process and reduced the time we spent on this area.

Vendor Response

by ExpensePoint on July 07, 2015

Bob Thank you so much for your review of ExpensePoint. I am really glad we were able to overcome any initial hiccups in your implementation and that we are now smooth sailing! Kindest regards, Paul Ansloos Dir. Global Sales

Great Customer Service

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Expense Point for several years and am very impressed with the service I receive when having to call with a question. They are answered promptly and courteously. No CONS at all.

Vendor Response

by ExpensePoint on July 07, 2015

Lisa, Thank you so much for the great review of ExpensePoint and the comments about your ExpensePoint customer service team. We really appreciate you being our client. Thank you and kind regards, Paul Ansloos Dir. Global Sales

Amazing Product and Customer Service

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our users are remote and can be a little challenged when it comes to learning new software. Eva and Theresa did a great job with the training and answering multiple daily emails from myself and our users during the transition period. It is a great software and very user friendly for both the user and the approvers. We were up and running in no time. The amount of time it saved us from the printing of reports and receipts was incredible. We are a HAPPY Customer.

Vendor Response

by ExpensePoint on March 25, 2015

Shari, what a wonderful review of ExpensePoint and also your comments regarding your ExpensePoint support team. Thank you so much for taking your time to provide this feedback; it really means a lot to our company and staff. Thank you for choosing ExpensePoint and for being our customer. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing

Reporting Help

Mar 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed some help in creating a report for all outstanding credit card transactions, once I explained my issue to ExpensePoint, they were more than happy to get me what I was requesting. We are still in the process of creating the report, but I can always count on immediate assistance when I need and am positive that the report will be ready for my company's use shortly. In any issue or question that we have, ExpensePoint is always quick to find a good and helpful solution.

Vendor Response

by ExpensePoint on July 07, 2015

Jennifer, Thank you so much for your review of ExpensePoint. We really value your input and comments. We are very pleased that you are our client. Thank you and kind regards, Paul Ansloos Dir. Global Sales

review for customer service representative Eva Gao

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Eva Gao is the representative who in charge of our company acct . I have being having a great experience by working with her . Eva is a intelligent person who understand their product ( Expense Point ) very well . She answers my questions always in a time manner and very detailed . Sometimes if I have some questions are hard to explain by emails, I will give her a call, she is so patient and explaining to me until I understand it .

No doubt about it, Eva is one of the best customer service representatives I never met.

Vendor Response

by ExpensePoint on March 25, 2015

Sophia, Thank you so much for this excellent review of our support team and in particular Eva. It is very kind of you to take your time and send this review. It really has put a really big smile on Eva's face receiving this feedback. We thank GlobalEnglish also being a really wonderful client and we look forward to continuing our relationship with you and your company. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

ExpensePoint is Great!

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very pleased with the quality of service ExpensePoint provides. I have enjoyed working with ExpensePoint , their customer service is excellent, everyone is friendly and knowledgeable.
I really could not imagine not having ExpensePoint.

Vendor Response

by ExpensePoint on March 25, 2015

Evette, Thank you very much for taking the time to write this positive review of ExpensePoint. We are very pleased to hear that you are enjoying the service and we are very grateful to have Concessions International as an ExpensePoint client. Kindest regards, Paul Ansloos Dir. Global Sales Marketing

Great web-based system with superb customer service!

Mar 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at ExpensePoint works very hard to meet all of our company's needs, no matter how large or small they may be. They have fantastic customer service and it truly is appreciated. ExpensePoint offers a web-based system that allows our users the flexibility to use it anywhere. I would definitely recommend ExpensePoint to any company that has a need to track expenses. It has been a pleasure to work with ExpensePoint.

Vendor Response

by ExpensePoint on March 25, 2015

Cassie, Thank you so much for writing this great review of ExpensePoint and your customer service team. We are very pleased that you are our client and appreciate your feedback. We look forward to maintaining our relationship you and Edgewood Partners Insurance long into the future. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Great Product & Excellent Services

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint system is an excellent online expense management tool that is very user friendly and easy to understand. Our employees can quickly and easily submit their expenses through the ExpensePoint mobile or desktop apps. I would like to express my thanks to the Expense Point team for their excellent services. The best thing about them is their support. Whenever I have a question or need help, they have come through for me. From initial enquiry about the system to the setup, Expense Point team has been very helpful, professional and prompt showing genuine interest in our objectives. Looking at ease of use of this tool and their excellent services we didn¿t hesitate to implement this tool in our companies across the globe. I would recommend them to anyone.

A very comprehensive, easy to use expense reporting system.

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to ExpensePoint several months ago, after becoming dissatisfied with the system we were using. I reviewed several different companies before deciding on ExpensePoint. We require the consolidation of expenses in a manner such that we can bill our clients for travel expended on their behalf and have found that ExpensePoint provides all the detailed information to do that. When I need to have help on any issue, the customer service provided by Theresa and Eva have been outstanding. We are extremely happy to have made the decision to go with ExpensePoint, as it has served all of our expense reporting needs.

Vendor Response

by ExpensePoint on March 25, 2015

Jim, Thank you so much for your excellent review of ExpensePoint and your support team. We are very pleased that you made the switch to ExpensePoint and that you are extremely happy using the system; this really puts smiles on our faces. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

VERY HELPFUL!

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Eva and Theresa have been extremely helpful! Anytime I have a question I email them and I have my answer within the same day! Also when I had my training, they went through everything with me! They are very helpful!

Vendor Response

by ExpensePoint on March 25, 2015

Brittany, Thank you for this wonderful review of ExpensePoint and also the kind words of some of your support team members. We are very pleased to have Acromag listed as one of our clients. Best regards, Paul Ansloos Dir. Global Sales & Marketing

Simply the BEST!

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had the pleasure of working with Eva and Theresa since we first began using Expense Point a year ago. It took some time for us to get used to the system's inner workings and there was a huge learning curve. However, Eva and Theresa were always available whenever we called to lend their expertise and encouragement (with a smile in their voices). We love using Expense Point and we owe much of this to Eva & Theresa's professional and top-notch support! Well done!

Vendor Response

by ExpensePoint on March 24, 2015

Dear Dierdre, Thank you for your great review of ExpensePoint and kind words regarding your support team. We are really happy that you are loving ExpensePoint and we are very pleased and privileged that you are our customer. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Thank You So Much! Wonderful Tool!

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have moved from old style spreadsheet expense reporting to ExpensePoint and we are very happy. After much research and reviewing at least 10 other programs, ExpensePoint overall rated 5 out of 5 stars with great reviews. They are well established and, from what I found, are the leaders in expense reporting having been founded in the year 2000. You can expect affordable price, free implementation, free line support and free training (as many sessions as your company or staff needs). The features are extremely user friendly and best of all¿.the Customer Support is exceptional. Although we are a small company, there were many variances required in the initial set-up. The ExpensePoint support team always had a solution for each and every circumstance and helped me out each step of the way. They are always happy to assist and reply extremely promptly to any request or question. I have nothing but good things to say about ExpensePoint and about the support team at ExpensePoint. Thank you so much for all of your help and assistance. I would recommend ExpensePoint to anyone who is interested in streamlining their expense reporting and finding a great tool for expense analysis.

Vendor Response

by ExpensePoint on March 23, 2015

Deborah, Thank you so much for the great review of ExpensePoint; we really appreciate it. We are very thankful that you chose our company to manage your employee expense reporting and we look forward to a very long lasting relationship with Martine's Wines. Best regards, Paul Ansloos Dir. Global Sales & Marketing

Very good product & great customer service

Mar 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was tasked with looking into Expense Point for our company because we¿d been using the product for several years, but the original administrator had long left the company and no one else had really dived into it. I couldn¿t find any user manuals, but what I did find was a contact name¿.Theresa Hicock. I called her and explained the situation. Immediately, she answered several of my preliminary questions and sent me both an end-user manual and an administrator manual. She allowed me a couple of days to read through the publications and then we set up a training/Q&A time. She has been fabulous! She has helped me to not only clean up outstanding expense reports, update our users, categories, coding, etc., but to also upgrade our system to receipts imaging. She also delivered a personal tour of best practices with the system, along with some video links for training. We are now making plans to train our users to utilize the mobile app and receipts imaging. I have past experience with other expense reporting tools, but the customer service I¿ve received from Expense Point (and particularly Theresa), as well as the product itself, has far surpassed my expectations!

Vendor Response

by ExpensePoint on March 20, 2015

Dave, Thank you for submitting this great review of ExpensePoint and also your comments regarding Theresa. We are also very pleased that you have expanded the use of the system with receipt imaging and the mobile app; we know that this will streamline the process even more for your employees. Thank you for being our customer. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing

Incredible product, fantastic service

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Chicken Farmers of Ontario (CFO) is transforming how the Industry does business in a digital environment. CFO and its farmer-members continue to look for improvements in how business transactions are conducted. Expense Point is one great example of how transactions were simplified, streamlined and standardised. This helped improve quality, productivity, cost and customer service. We would certainly endorse / recommended this service driven company to any prospective clients.

Vendor Response

by ExpensePoint on July 07, 2015

Ray, Thank you for your great review of ExpensePoint. It really means allot to us to know that it is positively helping your organization in streamlining your expense reporting process. Thank you and thanks for being our client. Kind regards, Paul Ansloos Dir. Global Sales

Great product and great service!

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at ExpensePoint really went above and beyond as we implemented ExpensePoint for all our offices around the world. This was complicated in that we have many different requirements, including multi-currency needs, complicated approval levels and structure, and many location specific expense categories. Theresa, Eva and the whole team made the process painless and efficient. On an ongoing basis, support requests are handled quickly and efficiently. Our users in all locations love the system, especially the mobile capabilities and ease of use. A++ in all areas!

Vendor Response

by ExpensePoint on March 20, 2015

Anne, Thank you so much for your excellent review of ExpensePoint and your comments regarding your support team. It really puts a smile on our faces when we receive this kind of feedback. It is a great privilege having SSI as a client and we look forward to a very long lasting relationship with you and your company. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing

Outstanding expense management program!

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We began using Expense Point in 2009. From the start it has been an OUTSTANDING expense management program. I recently had a few questions about some of the features. I spoke with
Eva Gao. She is very knowledgeable, helpful and courteous. She quickly gave me some solutions it would have taken me a long time to figure out. She is a great asset to your company. Feel free to contact me.

Best regards,
Jim Cyr
206-300-9545

Vendor Response

by ExpensePoint on March 20, 2015

Jim, Thank you for submitting an excellent review for ExpensePoint and your comments about Eva. We are thankful that you are our client and I look forward to serving you long into the future. Kindest regards, Paul Ansloos Dir. Global Sales and Marketing

Great Service!

Mar 19, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a new user this past year and am pleased with Expensepoint. I can create many reports, in various ways at the click of a button. Customer service is excellent. Any concerns or questions I have had are always answered promptly and in a professional and friendly manner!

Vendor Response

by ExpensePoint on March 19, 2015

Michelle, Thank you very much for your time and giving us a great review of ExpensePoint and sharing your service experience. It's always great to hear from our clients and to read what they are saying about our service. We are indeed proud to have you as our client. Thank you! Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Cost Savings with ExpensePoint

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We changed to ExpensePoint because of the cost savings they provided compared to other expense systems. ExpensePoint charges by the user rather than by the number of expense reports submitted. The ExpensePoint staff has been very helpful when we need them to personalize the expense format to suit our company needs.

Vendor Response

by ExpensePoint on March 19, 2015

Michelle, Thank you for the great review of ExpensePoint; we really appreciate it. We are very thankful that you are our client and we look forward to continue bringing you the very best in employee expense reporting management and cost savings. Warm regards, Paul Ansloos Dir. Global Sales & Marketing

Expense Point

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company uses expense point to submit reports for employees we have all over the world. The program is easy to use and really helps speed up the accounting aspect of expense reporting. The customer service is top notch; we get support within minutes of submitting a request. ExpensePoint even developed an exporter tool to assist our accounting departments with processing payments and recording the expenses in our accounting software.

Vendor Response

by ExpensePoint on March 19, 2015

Sam, Thank you for the great review of ExpensePoint; we really appreciate it. On behalf of our team here at ExpensePoint we would like to thank you for being our client and we look forward to a long relationship with Viking River Cruises. Kind regards, Paul Ansloos Dir. Global Sales & Marketing

Employee Expense Reimbursement is a BREEZE using ExpensePoint!!!

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint software is extremely easy to use--implementation was a breeze with the knowledgeable folks at the company, especially Theresa Hicock. Our company has quite a few levels of approval and quite a complicated detailed system that needed to be figured out and implemented. This was done efficiently and patiently, updates are taken care of quickly, and the customer service supplied by Theresa Hicock is supreme. Theresa addresses every question or concern timely and effectively. Our process is seamless in its flow; I don't think there is a better system to be found!!! Thanks ExpensePoint and Kudos to Theresa!!!

Vendor Response

by ExpensePoint on March 19, 2015

Candace, Thank you so much for the glowing review of ExpensePoint and of your support team. We really look forward to continuing providing you with the very best in employee expense management and support. We are also very pleased that you are our customer and we look forward to a long lasting relationship with you and your company. Kind regards, Paul Ansloos Dir. Global Sales

We love Expense Point fom both adminstrators and users.

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point is so easy to use. The online videos really help our new users get up to speed quickly. From an Administrator's point of view it is amazing. The cost savings in our international subsidiaries is substantial. What impresses us so much is the excellent help desk response that we receive. I don't know what I would do without Theresa Hicock and Eva Gao. They make my work so efficient.

Vendor Response

by ExpensePoint on March 19, 2015

Chuck, Thank you for your excellent comments about ExpensePoint and your designated support team; It is greatly appreciated. We greatly value our relationship with ESI and we are looking forward to continuing on with our great relationship for many years to come. Thank you for being our customer. Paul Ansloos Dir. Global Sales & Marketing

Excellent Customer Support

Mar 19, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using ExpensePoint for over two years now and have been very happy. I do feel that the application has limitations on my end, even as and administrator, such as not being able to push through reports that are stranded with approvers who are not available. But my customer support representatives, Theresa Hicock and Eva Gao, have been absolutely phenomenal in helping me with problems that i cannot resolve on my end. They have consistently given me quick and helpful responses to any questions and i believe gone above and beyond to check my workflow setups to make sure i have done them correctly.

While i think there are sometimes unecessary limitations in what an admin can do, the customer support is strong enough to make up for it.

Vendor Response

by ExpensePoint on March 19, 2015

David, Thank you so much for your great review of ExpensePoint and feedback.; we really appreciate it. We will be adding additional features to ExpensePoint to allow for re-assignment of reports to get them pushed through more easily . Your support team had brought this feature to our attention and is now been added to our development queue. Thank you for being our customer. Paul Ansloos Dir. Global Sales & Marketing

EASY EASY EASY

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Transitioning from paper purchase orders and receipts to digital can be scary, but ExpensePoint made it easy for us. In a hurry? Just snap a picture of the receipt with your phone and submit. Done! No hassle of keeping up with receipts. There is a desktop version, too, that works in tandem with the mobile app so you never have to re-enter your expenses. Our staff loves it, and I don¿t have to track down purchase orders when it is time to pay the bills. The friendly and helpful ExpensePoint reps worked with us to customize the program to fit our needs. I highly recommend ExpensePoint for big and small companies.

Vendor Response

by ExpensePoint on February 05, 2015

Hi Billie, Thank you for your feedback regarding ExpensePoint. It is great to hear that your staff are loving the program and how easy it is to use. We have put a lot of effort into making the system suitable to small and large companies alike so its great to receive your comments regarding that. Thank you so much for being our client. Its a privilege to serve your company. Best regards, Paul Ansloos Director Sales and Marketing

A BIG Thank You

Feb 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've recently moved our expense reporting to ExpensePoint and I am extremely happy. From the very initial point of contact I had to the very last training, the customer service was outstanding. Every question & concern I had was addressed and answered. They understood from the start that I was under enormous pressure as our existing contract was ending in under two weeks and they pulled it off. We had a demo, setup the account, did administrative training, and held 2 user trainings in a matter of 9 working days...AMAZING. I have no 'cons' to report...but the 'pros' are GREAT customer service, a GREAT system, and annual savings - who could ask for more!

Vendor Response

by ExpensePoint on February 04, 2015

Thank you Tara. We really appreciate your feedback. You have all of our commitment's here at ExpensePoint that your experience will continue to be AMAZING! We guarantee it! Its an honor for us that you are our customer. Paul Ansloos Dir. Sales & Marketing ExpensePoint

ExpensePoint

Jan 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program.
With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep.
Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly.
We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report.
ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated.
The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it¿s a solid program that does what we ask it to.

Vendor Response

by ExpensePoint on January 15, 2015

Dear Peter, Thank you for your great and very constructive feedback. Our team have been notified of your suggestions and will look at integrating them into future upgrades of ExpensePoint. Thank you for being our customer. Paul Ansloos Director of Sales and Marketing

Best Expense Report Software for Business

Dec 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Expense Point for over 10 years in my Company and have had great success. It is easy to set up itemized accounts and the final review can be electronically transmitted to the paying office.
Service on problems which have been very few is prompt

Vendor Response

by ExpensePoint on December 18, 2014

Thank you Barry for your kind comments. It has been a great pleasure having you as our client over the last 10 years. Paul Ansloos Dir. Global Sales & Marketing

Assistance when needed

Dec 18, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service has been excellent. I have been working with Theresa Hicock and she has solved any situation I have asked for assistance with very quickly and efficiently. She is very professional and is very helpful. I have not had any training using the system but have been able to navigate thru most of it. The training was given to the someone who is no longer is here.

Expense Point Increased our Efficiency

Nov 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our litigation consultants travel constantly and they generate a lot of expense transactions that have to be identified by client project and type of expense. They love consulting and don't like spending time on administrative tasks like expense processing. Expense Point allows us to capture expenses quickly and accurately with minimal effort from our employees. New employees pick up Expense Point quickly. Since it is web-based, updates are hardly noticed and employees can process their expenses anytime from anywhere. Our accounting team is able to review and approve expenses and download expenses into our time and billing system very efficiently. Receipts are easily retrieved. EP's Customer Service was excellent during our initial set-up - knowledgable and easy to work with. On those few occasions over the past 4 years when we have experienced problems, Customer Support has quickly resolved the issue. Overall, we have been able to reduce the time it takes us to process reimbursable expenses and reduce errors from mis-coding using a reasonably priced application that our employees find easy to use. Good all around.

Vendor Response

by ExpensePoint on November 14, 2014

Hi Susan, Thank you so much for your kind feedback about ExpensePoint and your experience with our support team. We certainly understand how busy your team of consultants can be so we are pleased that ExpensePoint is making the job of filing their expenses much easier. We look forward to continuing to serve you and your company for many years to come and thank you for being our customer. Kind regards, Paul Ansloos Dir. Global Sales

Amazing Customer Service

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at ExpensePoint does an outstanding job supporting their customer. We were looking for a good solution expedite payment of repetitive small quantity purchases. We decided to go with a national leader in credit card services and ExpensePoint. The team at ExpensePpoint has, at every turn, exceeded our expectations. We've been absolutely amazed at the ease of access to knowledgable, professional customer service representatives, and the quick turnaround on client requests. I would highly recommend this company to any organization needing an audit-proof system of documentation for business credit card purchases.

Vendor Response

by ExpensePoint on November 13, 2014

Thank you so much Mr. Montgomery for your kind words regarding the ExpensePoint program and our customer service team. Your feedback is very helpful and we look forward to a long and successful relationship with you and your organization. It is an honor for us to be your automated expense management provider. Paul Ansloos - Dir. Global Sales

Thank you Theresa

Oct 07, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Expense Point a few years now. I recently became an administrator after the retirement of one of my colleagues. I got into the tool more deeply and found a few sticking points that were QUICKLY resolved by expert support! What could have been frustrating became a pleasure.

Thank you Theresa !

Vendor Response

by ExpensePoint on October 07, 2014

Chris, Thank you for your rating of ExpensePoint. We appreciate your feedback and look forward to continuing to provide you with excellent support. Also please let us know if there are ways for us to not only make your customer service 5 stars but also your user experience a full 5 stars :-) Kind regards, Paul Ansloos Global Sales & Marketing

Customer Service

Jul 24, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just wanted to take a minute to say how much we appreciate the customer service with ExpensePoint. We have used them for three years and have never had to wait to get any questions answered or have them fix any of the troubles that we have created.
We are very happy and will continue this relationship a long time.

Vendor Response

by ExpensePoint on July 25, 2014

Tiffanie, Thank you so much for your kind words and for also being an ExpensePoint customer. It is our pleasure to serve you and we also hope that you will continue to be an ExpensePoint client for many years to come. All the best! Paul Ansloos Director of Global Sales & Marketing

New Service for our Organization

Jul 23, 2014
5/5
Overall

Comments: It has been a month now since we implemented this new product for our non profit organization and I have to say life is so much easier for us now. The reports I can generate from the expenses filed are just amazing. This product is worth every penny and a must if you have an organization that is expected to track all expenses. This is a very user friendly front end and for the administrator very simple to manage.

Customer Service was absolutely outstanding helping us set up the program to meet our every need. Thank you Theresa Hicock for all your help and understanding and helping us get exactly what we needed keeping our budget in mind. Excellent team.

Vendor Response

by ExpensePoint on July 25, 2014

Sylvain, Thank you for your kind words and for also being an ExpensePoint customer. It is our pleasure to serve you. Paul Ansloos Director of Global Sales & Marketing

Awesome Software

Jun 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Expense Point for about 2 months now. I was skeptical at first but now I can't say enough about Expense Point and thier employees. The price is reasonable and there is no extra cost for technical support. Theresa and Eva are very knowledgeable on the software and have bent over backwards to help anytime I call. I am able to run reports easily and export them into Excell for analysis. Training on the software was minimal and even our older employees picked up on it quickly. Since it is web based, we can access it on all of our mobile devices without a problem. I would definatley reccomend Expense Point to anyone that wants to accurately track and monitor expenses. I am excited to see what they come up with next.

Excellent Team!

Jun 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been the "first approver" at my current job for the last three years and I love working with Expense Point. It is very user friendly and even our President does hi own reports... on the road... using his smartphone app!

The customer service team is great. It does not matter who I speak to I always get a quick response and they all seem to know exactly how to solve my issues when I get confused on how to configure something from the "admin side".

Thank You Expense Point!

Vendor Response

by ExpensePoint on July 25, 2014

Lillie, We really appreciate your comments regarding ExpensePoint and in particular our support department. We are very proud of their work and passion for our clients. We look forward to continuing our relationship with AMT for many more years to come. All the best! Paul Ansloos Director of Global Sales and Marketing

Great product from a company with a great team

Jun 04, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint has allowed us to efficiently move expense reimbursements through the approval process in order to provide timely payment to our employees. We are able to interface with our client billing software as well as our general ledger software for one-time entry. Love the fact our employees can enter and approve expenses when they are traveling. ExpensePoint worked with us to meet our requirements and their staff continue to be a pleasure to work with on any changes. I strongly recommend their product.

Great Tool

Feb 19, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think this is a great tool for organizing expenses. It helps the users put in the important information that is needed for reconciliation and allows for notes if needed. It also is great from the accounting standpoint because the ledger codes are there for them to choose so that we don¿t have to guess. The only con is the conversion rate does not match the bank conversion rate so they are off a little when the charges come through on the credit card report.

Vendor Response

by ExpensePoint on July 25, 2014

Leah, Thank you for your kind words regarding ExpensePoint. We really appreciate our relationship and hope that it continues for many years to come, Best regards, Paul Ansloos Director of Global Sales & Marketing

Highly recommended!

Feb 03, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Expense Point offered the best product for our world traveling company. Before implementing Expense Point, our travelers would complain about how long it took them to organize and submit expense reports using excel sheets, taping original receipts to sheets of paper, and printing out exchange rates. The implementation team made the transition easy and trained our staff with ease and expertise. Our travelers now use the mobile app on the road and love its efficiency. Our travelers are now able to submit as soon as they return from traveling instead of a week later or more. The approval process for managers has also become easier. Even now, if we have issues, the Expense Point team is ready to help and quick finding us a resolution. I highly recommend Expense Point!

Phoebe Putney Memorial Hospital ExpensePoint

Jan 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We went Live with ExpensePoint during the last quarter of 2013 and the experience has been nothing but superb. Majority of our employees who took advantage of the initial go-live training from the Subject Matter Experts (SME) at ExpensePoint were very complimentary of the ease and friendliness of the system. Although, as with every new system and change, there were a few pockets of employees who have been slow to adapt but with time, they have come to realize that the system is very user friendly. Since going Live with ExpensePoint we were able to eliminate the supplemental payroll cyrcle which were usally on the alternate week of our regular payroll processing. So basically, we have gone from 52 payroll cycles each year to 26. In addition, this consolidation to just two bi-weekly payroll cycles have helped us reduce/eliminate the weekly expenses for direct deposit ACH transmittals for the reimbursements payroll process.
Overall, the expensePoint employees have been very helpful in their knowledge transfer and have always been available to answer our questions during and even after the critical Go-Live period of the system implementation. Having worked in the payroll environment for almost 18 years, I must say that I have been very impressed with the ExpensePoint system from a cost savings point of view for our organization and the ease of use of this system. The interaction with the ExpensePoint team have been very positive and I will be happy to talk about my experience with other potential clients who might be considering this system for their facilities.

Puneet Singal - Head F&A NA - L&T Infotech Ltd.

Jan 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started Small when Expense point was also new with about 50 users and only US region. Gradually we implimented expensepoint for our global requirement after 4 years of use . We like the positive response of customer service for enhancements and the enhancements have been delivered as per expectations. a Great product at the right price , overall good value for money and excellent expense management tool.

Review of Expense Point

Jan 13, 2014
5/5
Overall

Comments: This is a very user-friendly product with easy-to-understand instructions and prompts. This has streamlined our expense process for both cash and company paid expenses. In addition, any questions I have are answered promptly and professionally. I would definitely recommend this product to others.

Great product

Dec 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint has really helped us streamline our expense reporting process. The software is very use friendly and easy to use. The team at ExpensePoint is very responsive and extremely helpful in customizing the software to meet our specific needs. We researched quite a few expense reporting platforms before choosing ExpensePoint, and I have to say, although it is not 100% exactly what we wanted, for the features ExpensePoint offers, and the price, there are NO other competitors that come close!

ExpensePoint is Exceptional

Nov 14, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From day one ExpensePoint has been exceptional in providing an expense reporting system that meets the needs of our company. After reviewing several expense programs we chose ExpensePoint for the ease of use and the cost. Using ExpensePoint is so easy for our employees and approvers to create their reports (online or mobile), attach receipts and approve reports for accounting to process. The professional service that we receive is superior. We have been able to work with two representatives the entire time and not through a customer service department. Our questions and needs are always handled quickly. I can honestly say that the product and service from ExpensePoint is top of the line.

**Paul Ansloos and Theresa Hicock are exceptional and I love working with each one of them!

ExpensePoint has definitely met our expense reporting needs!

Nov 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint is probably the most user friendly expense reporting system on the market both in terms of ease of use and ease of system setup. The ExpensePoint project team led by Paul, Theresa and Matt customized aspects of the system in order to meet all of our business needs without any hesitation. The project was completed on time and at budget. Our users appreciate the flexibility of submitting and approving expense reports through their mobile devices. Our accounting department appreciates the ease of use and system maintenance. Now that we've gone paperless, we've also reduced our environmental footprint and saved valuable storage space. ExpensePoint has definitely met our expense reporting needs!

Expense Point is a 5 star system

Oct 31, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: 1) Once I had a better understanding of the system, I think its a very good tool
2) Training sessions were informative
3) Support is excellent- response time is very acceptable
4) We should be sent an email advising when behind the scenes have work being done, as ocassionally when reviewing reports they have been incorrect- confidence level is no longer at max.

Vendor Response

by ExpensePoint on November 14, 2013

Diana, Thank you so much for the great feedback for ExpensePoint! Your comments for point 4 has well been noted and we appreciate the feedback. We have implemented new measures to make sure that we communicate when any behind the scenes work is done. We want your confidence at full max :-) Thank you for being our customer! Your ExpensePoint Support Team

ExpensePoint - T&E System

Oct 30, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ExpensePoint integrated travel and expense software solution helped us save time and control spending ¿ from pre-trip approval all the way through payment and reporting. The integration created a very friendly and convenient process for staff members who submit expense reports, and it alleviates the workload of the finance staff, and the electronic process supports our goal of reducing our consumption of paper. Furthermore:

¿ The system helped all approvers reduce errors
¿ Our organization¿s T&E policies are configured into the solution
¿ Reporting and visibility: our personalized dashboard gives us extraordinary visibility over all information on travel & expense
¿ Provided flexible training options that can be tailored to meet our users¿ individual needs a and timelines
¿ Free our IT office to manage our technology instead of training our users on the system
¿ Immediate realization of ROI

We were able to deploy the software very quickly. The on-going support has been excellent. Software exceeded original expectations

Accounts Payable Accountant

Oct 23, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very satisfy, very useful product. I find easy to use.

Expense Point customer Kempinski Hotels SA

Oct 23, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Kempinski Hotels SA implemented Expense Point nearly 3 years ago. Since this time we had a really good improvement handling our expense claims.
The frequent travelers are able to do them online wherever they are and the approval process is online as well.
All data can be converted to be uploaded into our accounting system.

The handling itself is easy and self explanatory. The introduction videos on the welcome page gives every user a really good overview how to use the system.
We use in addition a short manual for newcomers, which we prepared for our special needs.

We still have sometimes problems, that the pages is not loading properly. But the support team at Global Point is quick in helping and can usually solve the problem within a day.

We would definitely recommend the system.

ExpensePoint

Oct 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been an ExpensePoint client / customer for over 10 years. What a great product! Over the years it has simplified our expense reporting and record keeping for our outside sales team and internal accounting staff.

We also use their receipt imaging product with ExpensePoint Web which allows our sales people and other staff to upload receipts while attaching them to the submitted reports. No more paper!

Also ExpensePoint's mobile apps for the iPhone or Android is useful tool while on the go. No more having to enter expenses from your desktop or laptop computer . Try it out today!!

247Sports gives ranks ExpensePoint - 5 Stars

Oct 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My hat is off to the folks at ExpensePoint. Our company needed a way for employees to easily submit travel expenses and quickly get reimbursed. ExpensePoint does all the hard work for us through their mobile and desktop apps. Their product allows our employees to quickly upload travel expenses in an efficient and organized manner. The employee's reports are then funneled on to their supervisor for approval. We at 247Sports could not be happier with ExpensePoint. Their products and technology are the best in the industry. Their support staff is equally as GOOD!

Exceptional Expense Management System

Jun 22, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Expensepoint is one of the best expense management systems we have used. The best feature in my opinion in the ability to import directly from American Express. As a user with sometimes a hundred or so charges per month it makes my life much easier. The offline access is a huge plus as you can work virtually anywhere and sync your entries. Auto GL coding, Lockout Capability, Multi-Level Routing is a huge plus. Setup is a breeze as is adding users as needed.

Cons: Not many that I can think of. It would be nice to be able to scan a receipt and have the system OCR and capture the expense items. Also a one touch import from credit cards would be nice in the application rather than having to download and import.

Overall: I highly recommend this product if you want a very easy product that is dynamic, easy to implement and very customizable. The support staff is fantastic and over the years have addressed all our concerns quickly and efficiently..

I could not be happier!

Jun 22, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The features are exactly what I needed for my traveling workforce. I picked ExpensePoint because of it's ability to grow with the company and the knowledge that it is evoling to todays changing technology. My implementation not only got me started on creating that first report but gave me the knowledge to maintain the system on my own. When setting up the credit card transactions I was able to create the template in 15 minutes and import. My regular hour process of entering them is now gone and I can literally finish an expense report in minutes. The design of the system really does keep the end user in mind.

Cons: So far I have not found a single reason!

Overall: I recomend this to all companies big and small. The ExpensePoint team goes the extra mile to bring you incredible service. In the past I have used other expense software and I have never seen such a pain free implementation process. My salesforce was able to do training from their pc's on recorded training and I did not loss and productivity. My accounting department is happy, and my employees are happy. Win win for me.

The best Expense Management System you will find!

Jul 30, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Cost, webinars, customization capabilities, creativity of the staff to help meet unique needs, the responsiveness of the staff, ease of use, training videos, cost (I know I already said that, but it's important. I looked at several web based expense management systems and this was by far the best and the fact it was the least expensive was a bonus!)

Cons: I can't think of any, other than supervisors forgetting to log in and approve expense reports. But that's our process problem we are trying to resolve.

Overall: If you are looking for an excellent online expense management system, your search can now stop. ExpensePoint Web is hands down the best system out there. We looked at several other systems, and even got through the installation stage with another system, only to discover management reporting could not be done. When I found ExpensePoint I was skeptical they could do all they claimed to, but was soon put at ease. The staff at ExpensePoint is very creative in helping to figure out solutions for unique issues. They are responsive to calls and questions. They offered excellent suggestions for implementation which helped ensure a successful transition. Several features we said we would like to see have shown up in product updates. Most of our users have found it very intuitive and easy to figure out. Don't be a "wish I had". Contact ExpensePoint and you'll be a "glad I did"!