Chrome River Expense

4 / 5 16 reviews

Who Uses This Software?

Chrome River is the choice of over 500 leading organizations worldwide for their global travel, expense, and invoice management. Our customers include fast-growth, mid-sized and large enterprises.


Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Chrome River Technologies
  • www.chromeriver.com
  • Founded 2007
  • United States

About This Software

Chrome River provides expense reporting and supplier invoice automation. Immediate payback is realized with no hardware, software, or long-term commitment. This service is configurable to meet the needs of organizations worldwide with complex expense management policies and collaborative approval processes and quickly solves the many issues of expense and invoice intake, compliance, routing, approvals and financial system integration.


Features Checklist

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

Product Reviews

Chrome River Expense system

Feb 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use

Cons: How you enter account allocations.

Overall: Chrome River is light years ahead of the previous system we used. It is user friendly for the most part. It has reduced the work load in our Accounts Payable Department tremendously. Chrome River is much easier for navigate and to use to assist our staff in researching problems with their reports. There are a few things I don't care for, such as how you enter account allocations and how the system allows staff to enter an account allocation wrong by giving it an alias and then telling them the account is wrong when they try to submit the report. It should just tell them it is wrong in the beginning to avoid all the corrections they need to make later. Otherwise, it is great and the service is great also!

Business expense reimbursement software

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: my firm has been using Chrome River since 2011 for expense reimbursement processing. Implementation was quick. They have kept up with changing client needs and technology by constantly updating the software and offering new options. End users are happy because they have easy options such as connecting receipts directly from Uber, and can get downloaded transactions daily. Submitting expenses are icon based and are tailored to exactly your specs. Back office is happy because duplicates can be immediately identified and importing into GL packages is almost seamless once set up. Take a look. Chrome River is growing fast because they do it right and to your specifications.

Recommendations to other buyers: know your business rules. know your policies. If you can define the rules and policies, it's a huge advantage.

Easy to Use

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Chrome River Expense is a great product with a learning curve like all new applications but this one is not so steep. A smooth process driven application that enables us to reimburse our users more efficiently and with an accountable timeline.

Chrome River

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chrome River has made expense reimbursement simpler and faster for everyone at the firm. It was quick and easy to implement. It has also streamlined our firm credit card reconciliation. This is an easy, great win for any firm.

Great Product!

Jan 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Chrome River has helped our office with reporting features, tracking of expense reports. Having everything online has saved a lot of paper as well. The customer service at Chrome is great too. They work very hard to try to give us all we ask for in features and reporting.

Paperless efficiency!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Likely

Comments: Chrome River Expense helped my organization (an international law firm) go from paper expense report approvals to a sleek, custom-designed automated (and paperless!) system. Automated approval routing has eliminated the need for sending paper expense reports from one person to the next for approvals. It also ensures that each approval is obtained before payment is made. It has saved our firm time, money, and headaches! The Chrome River team is very attentive and helps with setting up the routing rules that work in the background all along the way. Once the system is up and running, their support team does a tremendous job in making modifications for us as well. The company is always looking for ways to improve their products, which we also appreciate.

No more Manual Processes

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Up until we automated our expense report process with Chrome River, we were killing a lot of trees! The features offered by Chrome River enables us to approve, track, reimburse and report on expense reports in an efficient and timely manner. We are in the process of implementing Mercury and look forward to all the enhancements offered by this web-based platform.

Chrome River is a Must!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is an absolutely awesome opportunity for large scale companies. All the accounting works will be effectively managed by Chrome River without any hassle and fuss. It is really simple to be understood and used. Just a day or two days practice and you are ready to utilize their software effectively.

It is a perfect expense reporting software for everyone.

Great tool for place with lots of invoices/expenses

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Chrome River once implemented is extremely easy to use. From admin to an attorney, it can save a lot of time, money, and paper to expedite your invoicing and expense reports.

Great system, easy to use

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We have found Chrome River to be the best fit for our expense management. We have been able to build in rules which cover all of our internal policies, as well as routing to specific approvers.

This has saved us countless hours per day in chasing approvals and expense claims.

Processing Invoices & Expenses Made Easy

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Before going live with ChromeRiver we used a home grown workflow that was at best buggy and at worst difficult to maintain. Since moving to ChromeRiver the process of submitting and reviewing both invoices and expenses is easy and seamless.

Recommendations to other buyers: Not at the moment.

Disbursements Manager

Jan 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We almost complete with implementing Chrome River Expense. As we have had test groups shared the new system with our campus we have had all positive feed back from campus.

Chrome River is helping our firm streamline expense entry and reporting

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We have only been live for three months. But we are already experiencing ease in entering expenses, speed in the approval process, great tracking ability and reporting. Thumbs up.

Paperless Heaven

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Chrome is extremely user friendly! You do not need an app to use on your phone, or connect to any database except the internet. The snap and send function makes sending receipts to my reports flawless and easy to manage. Approvals are faster without paper and go directly to the person to review. Fast, easy and efficient!

Recommendations to other buyers: Paperless expense reporting is the way to go. It speeds up the approval time and gets our clients/ staff paid in half the time

Suffices for basic needs but tedious processes and time consuming

Jan 08, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall, for the price, it is not too bad. Good amount of user-friendly features that are enough for uploading the basics of expenses but sometimes some features are extremely painful. For example, having to attach 1 receipt at a time for each expense you make and annotating it drives me nuts. I wish they had an app that just took pics one by one and straight uploaded it into appropriate categories with numbers. Overall again not too bad but for the price you pay as compared to some of the higher end enterprise expense mgmt systems

Disapppointed

Oct 18, 2015
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros: flexible design, easy to use, great reporting capabilities, reasonably priced

Cons: unreliable, full of bugs, every release breaks the app in a new way, slow and poor support