Terminal Business Velocity - Services | Service Delivery Management, CRM solution provider, contract management software

Intuitive Navigation

e understand not all of your employees and contractors can be competent in

their work but are not necessarily computer savvy but rare are people in this day

and age who do not have an email address! That's why we designed our user

interface to mimic most common email systems for ALL users to

get familiar with

the system with the least amount of training. Take a tour to see for yourself how

intuitive the system really is.

Customer Relationship Management

ll communications can be tracked and accounted for: from emails to phone

calls and meetings, to quotes, contracts, purchase orders, invoices, service

reports and more. See how the system can insure survival of information as

staff changes occur and your office goes paperless. See the automated tools

your sales force can leverage to generate quotes, contracts and process

renewals with the highest quality of information and in record time.

Dispatch & Scheduling

e empower your operations staff with state-of-the-art tools for dispatch and

scheduling activities: from integrated Geographical Information Systems to

embedded email and paging. Armed with these tools they can master the art of

efficient field resource management by reducing travel times and mileage,

tighter scheduling, parts provisioning, and resource tracking. These tools are

designed to reduce time and travel spent by field technicians in between jobs

and more accurately track and define average times based on equipment type

and job type with the ultimate goal of increasing the number of jobs per week

each field technician can perform and for less operational costs.

Field Services

Standardize activities, tests, maintenance and repair procedures across internal

resources and contractual third party resources. Field techs are more

knowledgeable by having access to: history data, equipment status and

specifications, coverage status, past service reports, site contacts, special

requests and more. Their assignments not only tell them what the field service

is about but enforces your defined standard procedures by generating a

dynamic series of tests, readings, and check list for the field technician to

perform. These standardized procedures are your to define based on the

equipment being serviced and the nature of the call. Even contractors will be

respective of your maintenance standards.

Client Portal

Our services include a personalized web portal for each of our customers.

Through this portal your clients have complete visibility to:

Complete service reports in PDF format as self generated by our system.
Clients can even see who signed off on the visit through our embedded
electronic signature.
Upcoming schedule of maintenance visits
Past trouble calls and matching service reports
equipment and/or services quotes