User Reviews
eMAINT X3 by eMaint Enterprises
USER REVIEWS - Sorted by Date
Purchased Date: N/A
Director of Operations, PECF
December 09, 2009
close
Pros
Flexible - Customize the system to meet your needs
Support - Quick and reliable service and support to questions or problems
Cons
User Manual would be a big help with multiple users.
Overall
I would buy it again.
Purchased Date: November 01, 2008
Plant Facilities Engineer, State of Connecticut Dept of Developmental Srvs
November 12, 2009
close
Pros
This product has been excellent from the get go. The interface is easy to use and easy to customize. The support folks have been awesome to work with. Since I started using X3 in my region in 2008 the rest of the Agency also decided to go with eMaint. Some of the other areas were very complex and eMaint stepped up a customized the interface and mandated reporting to meet their needs. As I am a seasoned user I thought that having the on-site training was not going to gain me much, but I was wrong. The trainer spent extra time with me off-line and showed me some more complex things I could do to make the product work even harder for us. eMaint is constanly listening to the customer and updating and tweaking the system to make it better.There is on-line training available 24/7 and it is easy to use and simple to understand.
Cons
There are always ways to improve and eMaint is in a constant mode of updating. But off-hand I can't think on any "cons", this product simply meets our needs.
Overall
This is the second time I have purchased X3 as I also used eMaint at my last two employers and would do so again in a heart beat.
This is a top-notch product with top-notch support and I highly recommend it!
Purchased Date: N/A
Maintenance Manager- Plant 02 & 12, Metokote
November 10, 2009
close
Pros
The software works well and the folks in customer support are more supportive and responsive than one would typically expect from a web-based software package. The support team went above and beyond in developing the software revisions to meet our desires.
Cons
Does not interface with Microsoft Project and doesn't offer an easy to use alternative in project management, although a way to do so is in the system.
Overall
Promote the idea port more. There are great ideas there, but I feel like people engage initially but forget about it after a period of time.