User Reviews
NetFacilities by NetFacilities
USER REVIEWS - All reviews
Purchased Date: March 01, 2010
Director of Property Management, Procacci Development Corporation
July 30, 2010
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Pros
NetFacilities has greatly enhanced our ability to track and schedule work requests from tenants and internal personnel and has made our property management division more efficient when handling requests. Being able to review open and overdue work orders quickly has greatly enhanced our oversight and follow through on a daily basis. The KPIs give us a snapshot of our current perfomance and gives us a benchmark of our current perfomance. Our tenants have enjoyed being able to track progress of work orders they submit.
Cons
Implementation with our tenants took longer than we had hoped. Some features could be added to reduce the number of open work orders during quarterly maintenance on assets.
Overall
NetFacilities has become a point of differentiation for our company. Overall I would recommend this web-based solution for any size property management company. The capabilities and features of this product are useful, easy to use and easy to maintain.
Purchased Date: July 01, 2009
Business Manager, Utility Partners
January 06, 2010
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Pros
We have been very pleased with being able to dispatch work requests from a central call center. Our maintenance users find the system to be operate which has been the draw back of so many PM programs.
Cons
Our hope is that some of the Work Order field titles will be changeable in future versions.
Overall
Shawn, Patty, and the staff are great to work with and we would definitely recommend Net Facilities to other companies.
Purchased Date: N/A
Secretary - Facilities, SD#75 (Mission)
August 27, 2009
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Pros
This program is so easy to use and training takes very little time.
Having access to all sites in our district allows me to log into other sites and see their problem from my office. This makes problem solving quick and easy.
I look for additional ways to use this program to become more paper free as the customer support is quick to adapt the program to accommodate our needs.
Using one program for multiple needs eliminates the necessity of multiple programs which need constant updating or replacement and retraining. I find this very cost efficient.
Pleasant staff and quick response has always been appreciated.
Cons
I hope that we can continue using this program when the Ministry of Education changes their requirements of reporting.
Overall
You will not be disappointed in this program. I would encourage anyone who decides to purchase this service, to communicate your needs to the staff at Net Facilities - they are great at accommodating this program to meet a great variety of communicating needs.
Purchased Date: May 01, 2009
Business Manager, Utility Partners
August 24, 2009
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Pros
It is very user friendly so far.
Cons
I wish we could re-name some fields.
Overall
We hope it will be perfect for what we need long term.
Purchased Date: N/A
Senior Operations Manager, St. Louis Region, West County Center, CBL & Associates Properties
July 20, 2009
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Pros
Easy to use, easy to train, fast for work order output.
Cons
I would like the program to operat a little faster, maybe it is my computer?
Overall
Excellent Program, especially for the price.
Purchased Date: March 01, 2009
operations manager, National/Genecofsg
July 17, 2009
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Pros
Has more features and capability than what most clients will need but at the same time is very easy to learn and use. Time stamp and written paper trail is provided in the system. Has preventive maintanence and multiple user login. Great looking program that has the cutting edge look, allows outside user login, invoicing, and great reports that go great with work orders. I cannot list every pro of the program but those are the ones that influence our business the most. Also the staff at Netfacilites really listened to our specific business needs and helped to customize the Netfacilites experience to our needs. The staff is very responsive and you are given a represenative that is avaialibe, helpful, knowledgeable and makes you feel like you are a part of Netfacilites with the way they take care of you.
Cons
There are no cons that I can list for Netfacilities.
Overall
I researched over 40 facility maintanence programs and intially was interested in buying a program that would be installed on my server. I initially did not want to do a server based program. After a long review and a cutting down of multiple companies that did not make the cut, Netfacilities was at the top of my top three even though I didn't want an internet based program. After a second conversation and the knowledge of the staff and the features of the program I was sold and I definately made the right choice going with Netfacilites. I recommend Netfacilities 100%!
Purchased Date: February 01, 2009
Resort Accountant, Oaseas, LLC
July 14, 2009
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Pros
NetFacilites has helped us organize our work orders to minimize duplications and ensure accuracy of billing.
Cons
System offers so many choices that it can sometimes be a bit intimidating to new users
Overall
Overall we love Netfacilites and would recommend its use to anyone.
Purchased Date: September 01, 2007
Administrative Assistant, Polk County Health Department
July 08, 2009
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Pros
Easy to set up and edit information
User friendly and requires little training
Allows for more efficient, effective scheduling
Knowledgeable, accessible support staff
Affords accurate, fast management of time, assets and inventory.
Cons
Asset entry is a slow process when you have several assets from various sites to enter.
Overall
Would recommend NetFacilities to any organization that needs to manage their assets, inventory, staff schedules and monitor their service and revenue for servies.
Purchased Date: May 01, 2006
Real Estate Services Administrator, CB Richard Ellis
July 07, 2009
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Pros
The nature of the service reports and available data storage is invaluable. The well thought out screens and usages of appropriate detail creates accuracy and in depth records. Very user friendly with the support to match! Definitely possible to expand to a company's needs and there is nothing they can't accommodate. Always trying to improve the system and keep current. Tracking is marvelous for past and present entries with reporting that is concise. A very relied upon internet based program that delivers! If there is alot of information that can be "pushed" into the system, they offer to do it and thus assist the employee in saving time at their desk.
Cons
Sometimes being able to print the work order hangs up, but there is always another way to do so. The fact time doesn't permit to always make use of all the functions is the deterrant to getting the most out of the system. Perhaps some tidium at information entry to start with, however when set things go smoothly.
Overall
I would rate this type of internet site and how NetFacilities delivers as a overall 9. They are only a phone call away to assist in ANY way. They encourage training with them to best understand the functionality of facilities management set up they have created. It is a very important tool for any manager of day to day operations such as real estate and the like. Highly recommended since we renew our agreement every year. A very happy and satisfied customer for 3 years now.
Thank you NetFacilities!
Purchased Date: January 01, 2007
Director of Facilities, Doubletree Oakbrook
July 07, 2009
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Pros
Very configurable terric support (Patricia Rameriz) Outstanding!
Cons
can not detect any yet
Overall
Highly recomended
Purchased Date: July 01, 2007
Data Processing Specialist, Hillsborough County Health Department
July 07, 2009
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Pros
*Cost effective, extremely mobile and no host software to install, good for us that are always on the move.
*Asset management is made very useful, efficient and will adapt to different types of assets. Imagination is the limit.
*Time effective support as pre-recorded or live training for staff.
Cons
* Cannot determine or report on the total value of assets for a site or for an entity for finantial purposes.
Overall
This work order web-based solution is easy to use, Implementation is fast and easy
and will supply the needs for today web-based mobile environment.
It will let you have a handle on assets, consumable inventory, work orders & sites simultaneously.
Purchased Date: July 01, 2007
Director, Cushman & Wakefield of WA, Inc.
July 06, 2009
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Pros
We have been absolutely thrilled with Netfacilities. The product is easy to use, professional in appearance, scalable and economically priced.
Cons
Don't have any cons.
Overall
Fabulous product!
Purchased Date: N/A
Regional Operations Manager, Westfield
July 06, 2009
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Pros
Easy to implement, easy to use. Requires limited training. The system is very intuitive.
Cons
Page refreshes after each application. It makes processing extemely slow.
Overall
Overall a good product for first time users and companies using a work order system for the first time.
Purchased Date: N/A
Director of Building Operations, The Sports Club Company
July 06, 2009
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Pros
Easy to get going for the service requester with minimal training
Functional whether you're using one aspect or all of them
Cons
Perhaps an icon based navigation bar in addition to the tabs or title links
Overall
Highly recommend. It is a well thought out feature rich program that is easy to integrate into your facilities program.
