ServiceChannel

ServiceChannel

4 / 5 43 reviews

Who Uses This Software?

Leading retail, restaurant, convenience & grocery store brands. Specific functions: Facilities Management, Building Mgt., Real Estate, Operations, Finance & Banking, Healthcare, Logistics, Government


Average Ratings

43 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceChannel
  • www.servicechannel.com
  • Founded 1999
  • United States

About This Software

ServiceChannel provides facilities managers with a platform to source, procure, manage and pay for repair & maintenance services from commercial contractors across their enterprise. By providing a real time, web and mobile-based view of all service data, facilities managers drive significant ROI without outsourcing or investing in new infrastructure. Over 450 leading global brands use ServiceChannel daily to conduct business with 50,000+ contractors at 200,000+ locations in 63 countries.


Features Checklist

  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management

Product Reviews

ONe Stop Shopping

Dec 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Channel has been a lifesaver for the past 11 plus years i have been using it. I have watched it grow into the system it is today

Vendor Response

by ServiceChannel on December 18, 2015

Thank you for your kind words - we hope to keep growing to support all your service automation needs for your facility!

You need to work on quotes, reporting, and integrations

Dec 19, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: ServiceChannel has been a great software for us to use. Its easy to navigate through the site, to check in/out, and to invoice. Creating our profile has been easy as well and I feel like we are able to be seen by customers in our areas for the trades that we handle.

I have concerns around your reporting KPIs. I myself found an issue with your system messing up the different time zones and we were getting dinged for not accepting work orders in a timely manner, when we were.
I have also reached out several times to the customer service team to ask questions about how the data is calcuated, for example, if a work order goes to quote rather than completed, are we graded negatively? Because that doesnt seem fair that I found a bad compressor rather than a contactor.

Your quoting system is easy to use but its not robust enough. I should be able to add multiple lines for equipment and different kinds of repairs and have the quote segmented that way, rather than having to build individual quotes for each option.

And lastly, is integration. The process should be MUCH less expensive and far more robust. With the technology age, there should be nothing I cant integrate with in one way or another.

Vendor Response

by ServiceChannel on December 24, 2015

We appreciate the positive review and constructive feedback. We value our service provider partners and are committed to provide leading solutions for contractors/suppliers in our industry. We invite your company to join our Regional Service Provider Committee to discuss how to improve the experience. In response: TIMEZONES issues were recently brought to our attention & corrected. The KPIs accurately reflect and account for time zones domestic and global. SCORECARD is intended to provide transparency and factual information of performance for both service provider and client. Service requests that require a proposal/quote will affect the FIRST time completion KPI only. This KPI was designed with this in mind & will rarely be 100%. QUTOES:Changes are being made to the Proposal/Quote tool to allow you to itemize materials/info to be added/propagated to Invoice. INTEGRATION:Monthly fee is industry standard, eliminates system redundancy & is proven to be very cost effective.

Intuitive and User Friendly!

Jun 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ServiceChannel is a great product that can really help streamline the services experience for both the client and the vendor. The amount of visibility and organization it provides is incredibly helpful. Additionally, the ServiceChannel team is extremely customer focused and continuously works to improve their product for all parties involved!

Vendor Response

by ServiceChannel on June 19, 2015

Thank you for writing a review on ServiceChannel. We appreciate your business.

ServiceChannel

Oct 26, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product for getting analytics. The company is very responsive and has a great customer support.