DirectLine

by Megamation Systems


Who Uses This Software?

Target Schools and universities as well as hospitals, nursing homes, and malls


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

Reduce maintenance and inventory costs while boosting efficiency - all for a low monthly fee. With Directline Web-based EAM/CMMS service, you get an advanced maintenance management solution that can be scaled easily, whether you have a few users in one site or hundreds of users in multiple plants in several time zones. Backed by unlimited training and support, DirectLine boasts 25 years of successful implementations. No wonder 99% of users say DirectLine meets their needs year after year.


Product Details

  • Free Demo
    Yes
  • Deployment
    Web Based
  • Training
    Yes
  • Support
    Regular Business Hours
    24/7

Vendor Details

  • Megamation Systems
  • www.megamation.info
  • Founded 1986
  • Ontario, Canada
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Features Checklist

  • Alerts
  • Asset Management
  • Equipment Maintenance
  • Facility Scheduling
  • File Management
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Labor Management
  • Space Planning
  • Visitor Registration
  • Work Order Management

Product Reviews

Rate This Product!
March 09, 2011

DIrect Line review

Overall
Ease of Use
Customer Service

Pros: Excellent maintenance software programs.

Cons: I have nothing negative to say about system.

Overall: I would highly recommend megamation system to any company


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Robert Ritchie, 1st Processing Superintendent at Case Farms

March 03, 2011

CBU MegaMation Implementation

Overall
Ease of Use
Customer Service

Pros: This is my second launch of MegaMation in a facilities application. The previous instance was in a hospital setting and it went smoothly as well. Both applications were customized to meet my specific needs and this is an evolving process; not just an initial start-up service. Often they have had a better idea about how to meet my specific requests, sometimes in ways I hadn't even considered, and other times we've both had to go back to the drawing board. The outcome is always consistent though, we always get what we need.

Cons: In both places that I have used MegaMation, it is hard for the IT people and Privacy people to wrap their heads around the concept of off-site servers and not "buying" the software. The best analogy one can use is that we all use on-line banking with our personal information out there in an off-site server and we don't own the software.

Overall: Over the past 5 years I would estimate that I have recommended MegaMation to 50 organizations. The highest recommendation that I can reference is that the use of MegaMation was a condition of my accepting the position that I am in now.


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Rick Bickerton, Manager - Facilities Operations at Cape Breton University

March 02, 2011

Saralee Lips Reveiw

Overall
Ease of Use
Customer Service

Pros: Module based application
Total inventory control; able to link inventory to equipment and assets, also able to issue inventory to work orders.
Purchasing Module, able to generate purchase orders (auto reorder) based on min max levels
pm and work order interface, able to attach Microsoft word and excel docs to work orders and pm's.
Maintenance shift log, maintenance personnel are able to document work completed on there log approved by there supervisor. (Great function)
Maintenance KPI (KEY PROFORMACE INDICATERS) the system auto tracks KPI on a work order console dash board, Great function able to drill down to specific Equipment and people. The following are some we track.
1. Time planned
2. Time scheduled
3. Time documented
4. Inventory turn
5. PM Completion
6. % Maintenance down time.
This alone has pushed our TPM (total productive Maintenance) Program ahead.

Cons: I have no complaints, most maintenance organization only use 30% of there CMMS.
We use 95% of our system and have problems that are not addressed immediately.

Overall: Highly recommend, Great tool, user friendly, great tech support always will to change and modify application to meet our needs.
I use this tool everyday for maintenance work flow management, inventory tracking and purchasing. I have worked industrial maintenance for 25 years and by far this is the best CMMS tool I have used.


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David Taylor, Maintenance Reliability Supervisor at Saralee

March 02, 2011

Review - Elkay Mfg

Overall
Ease of Use
Customer Service

Pros: Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve.

Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine.

We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

Cons: As a large user the cost approaches that of a purchased system especially when looking at the cost over several years.

The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.

System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data.

Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

Overall: The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.


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Bryan Carlson, Lead Engineer at Elkay Manufacturing

March 01, 2011

My review of the Directline program

Overall
Ease of Use
Customer Service

Pros: This program is very easy to use, the reports are great and fast. The support is always there and if a question can not be answered at the time an answer will come in a very short time frame. When i help people start up the program it does not take a lot of time for them to be using a module.

Cons: There could be more web based items avalible to the system.

Overall: Keep up the good work!!!


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Bill Wilkie, Director of Facities Services at Olympic College

March 01, 2011

Preventive Maintenance

Overall
Ease of Use
Customer Service

Pros: They have a great search engine for all modules.

Cons: There are none at this time

Overall: I would highly recommend this software


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Buddy Curtis, Maintenance Planner/Scheduler at Sage V Foods