User Reviews
BlueFolder by BlueFolder
USER REVIEWS - All reviews
Purchased Date: January 01, 2012
President, Midwest Technology Services
January 21, 2012
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Pros
Ease of use. We have tried other web-based service software providers and they just didn't fit our needs. For us it has to be easy to use or it won't get used and that is exactly what happened with the other software we tried. Now, we can enter a service request when someone calls our cell phone quickly and easily right from our Iphones. The new request is emailed automatically to the customer who can then track the progress of the request.
I have had compliments from customers in the last couple of days saying how much they like the ease of use and simplicity.
Cons
Would like to have the ability to do estimates in BlueFolder. I spoke with the salesperson and he said it will be available in the not to distant future-Hope so.
Overall
Would recommend to any service company who would like a simple interface for both users of the company and for end-users submitting service requests. My technician who like many other technicians doesn't really like change, but liked this software immediately upon trying it.
Purchased Date: June 01, 2011
field support, New Wave Communications
July 21, 2011
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Pros
Easy to use
Available anywhere anytime
Reasonable pricing
Quick response from bluefolder support
Customer portal enables our primary customer to view our activity without the need for phone calls.
Cons
1. When service request is assigned to technician and email is sent from Bluefolder, It would be great if the email could keep its format for ease of reading.
2. Constant feed on new service requests without having to refresh page.
Overall
We highly recommend Bluefolder to those in the service industry.
Purchased Date: August 01, 2006
President, Computer Medics of SW Florida, Inc
July 03, 2011
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Pros
I like how the software is updated on a monthly basis and updates are distributed automatically. Improvement suggestions are encouraged and often make it into a future update. Uptime is 99.9%. All data is automatically backed up online. I really like how you can search the service call titles and the comments. This makes it easy to find a solution to a problem we have dealt with before. We also like the mobile edition on our Android phones. The technicians are automatically alerted to schedule changes and can easily lookup maps, driving directions, gate codes, special instructions, etc. However, the best feature is that the software is focused on service businesses, which means that the interface is simple, yet powerful. It saves us many hours over the old way we managed our service team.
Cons
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds. Or at least promises to consider the request for the future upgrade.
Overall
I would consider Blue Folder to be a "pillar" of our business. It is as important has as our accountant, lawyer, sales team, support team, etc. I do not think we could operate without it.
Purchased Date: January 01, 2007
President, Buckley's for Seniors, LLC
July 15, 2009
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Pros
Web based so our staffers can check their schedules, service details and customer information online. Easy to use, intuative.
Cons
We wish they would have a SEARCH capability, so that we could easily search for appointments.
Overall
Like many small businesses, my employees don't come into the "office," our small Senior Service company dispatches employees from their homes. The laborious process of sending information by email was revolutionized by a web based scheduling and data base called BLUE SERVICE. Now my employees can login from home to view their schedules- the who, what and where of the service appointment they have been slated to fill. They have access to their client's contact information, locations, and also notes about each client's individual needs. It only takes one administrator to enter the information and any employee available for the job has access to all the information they need- right from their homes. BLUE SERVICE cut down on time-consuming administrative tasks by about 70% and the information is uniform, organized and easily accessible.
