User Reviews
Service Management Software by MHelpdesk
USER REVIEWS - All reviews
Purchased Date: May 01, 2012
Owner, Top Rated Computer Services
May 15, 2012
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Pros
Easy to use and adapt. Support is efficient and prompt!
Cons
None that I can think of at the moment.
Overall
I recommend MHELPDESK as a solution for ones in the PC repair industry among others.
Purchased Date: May 01, 2012
MD, iSupport
May 14, 2012
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Pros
Quick and easy setup
Simple interface
Website plugin
Easily accessible from all web enabled devices
iOS and Android apps available
Excellent service turn around time
Excellent support team
Frequent updates
Cons
May be too simple for complex individuals
Overall
Great app, been looking around forever for something that suites my industry like this does!
Purchased Date: N/A
Luthier, Level Frets Guitar Works
May 12, 2012
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Pros
Easy to use, and setup. Just enter your services, products, pricing, etc and let the software do the work for you. Saves time and money.
Customization is flexible for almost any industry
Work Orders
Scheduling
Invoices
Payments
Affordable
May seem small but I really like that this software runs with Google Chrome. Everything else seems to have issues with Chrome.
Cons
Can't think of any
Overall
I would recommend this over anything else for the small service business.
Purchased Date: May 01, 2012
President, Fortress Computer Service, LLC
May 12, 2012
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Pros
Has companion iPhone app
Easy data entry
Browser-based, works on all platforms
Compatibile with Quickbooks
Web 2.0 - very responsive
Fantastic support
This company really strives to please the users
Cons
Estimating module is basic
Data entry is really easy, but it's also easy to accidentally create new customers by mistake.
Overall
We switched to MHelpdesk from Autotask. We really like it much better. It's much easier to use, the iPhone app works much better, and the billing process is way easier. It also allows us to capture customer signatures on invoices in the field - something Autotask never even tried to do.
I would give it 5 stars in every category, but that would mean no room for improvement. There are a few areas that are being enhanced, so I give it 4 stars for "meets your needs" and "feature richness". I give them 5 stars everyplace else. The product support and response time from the company is fantastic. Two thumbs up.
Purchased Date: January 01, 2011
Bnb, Bits N Bytes Computer Systems
November 21, 2011
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Pros
It's affordable and reliable. So far we've had 100% uptime. I also like that it's web based and I can access it on my laptop or phone. Support is outstanding. I've called and emailed and have always gotten prompt support. I also like that I can customize the interface by adding my own form fields and labels. The android app works flawlessly. I think they also have an iPhone app.
Cons
None so far.
Overall
I recommend it 100%. It is the best application to control your team and your customers satisfaction real time.
Purchased Date: October 01, 2011
VP TECH, Napa Valley Security Consulting
October 17, 2011
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Pros
It is essential to provide the best customer support possible and MHELPDESK makes that possible since it allows close tracking of service requests and keeps the customer informed at the same time.
Cons
I'll let you know when I find one.
Overall
I highly recommend this Service Package to anyone who needs to track any sort of service request and manage their communication with the customer. It has a quick learning curve and makes life easier!
Purchased Date: September 01, 2011
Owner/Tech, Up & Running Computer Service
October 11, 2011
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Pros
Customer Portal, Quickbooks Integration. Web-based, hosted. When the software doesn't meet a need perfectly support will typically make the change quickly. Support is phenomenal. COST!
Cons
I'd like it to track time better which was a major need of mine. But every other feature I wanted was there. I have a request in for time tracking changes which I think will be implemented.
Overall
Like the Review Title says. I have tested over 40 different applications, some that cost hundreds per month that didn't have as many of the features I wanted or needed. Highly recommended. It continues to evolve and the support team is eager to make it perfect for all.
Purchased Date: August 01, 2011
Owner, Allegro Music Service
August 04, 2011
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Pros
Before using Mhelpdesk software we were using an old program that no longer worked on my new computer and had no support available anymore as well as a paper scheduler and paying an employee just to enter repairs into our computer. Now, employees can enter repairs directly into the computer and schedule the repair in one easy step. I am thrilled with how organized it makes our shop. Tracking repairs has never been easier. I don't utilize all of the features that are available but I can only imagine that if you did the whole process would save tons of time and money.
Cons
Getting it set up took some time, but that's true of any dynamic software program. Now that it's set up properly and we've been using it for a while I wouldn't go back to my old program. Nothing bad to say about it.
Overall
Awesome program! I love that it's on-line. We won't have to worry about losing all our data if our computer crashes and I can access the information any time I want. I can log on at home in the morning and see what my schedule looks like for the day. It's super easy to use and helps you stay organized in ways that other programs don't. Also, it's very affordable. Even the smallest shop can afford this program. No excuses anymore to not be organized and present a professional appearance to your customers.
Purchased Date: N/A
pres, Computer Medic on Call
August 06, 2010
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Pros
i have been using the mhelpdesk software for over 2 years now, and have seen a lot of positive changes in the newer releases. I highly recommend it for a computer repair shop in need of tracking and ticketing.
Cons
none that i can think of
Overall
highly recommended.
Purchased Date: N/A
client relations manager, Nemo-Q
August 03, 2010
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Pros
MHelp was so easy to install and start to use. The training session was easy to understand and Vincent was so helpful during the start-up process. He listened to our needs and taylored our MHelp for what we wanted. All of our employees were using the system the first day and there are not many questions about how to use the system. If we do run into questions I can easily email customer service or call and I get a quick response or assistance until our questions are answered. We have never experienced any down-time. Also the price is very reasonable.
Cons
I don't really have any complaints. Any time we have a question they are always very responsive. We have run accross some system features that we would like that MHelp does not have, but they are minimal and for the price MHelp is the best choice for us.
Overall
I would recommend MHelp to a business that needs assistance with organizing their issue tracking. I believe that MHelp is a good choice for a company that wants an issue tracking system at a good price.
Purchased Date: January 01, 2010
Administrator, Frey Communications
March 06, 2010
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Pros
Very easy to use and implement. Excellent for tracking service details and fixes and compiling customer data.
Using MHelpDesk has increased communications between the members of our tech team and managament, increasing productivity, follow-through and customer satisfaction.
Customer login feature very useful for clients which like to be on top of the services we are providing, and viewing tech feedback/notes.
Fantastic tech support whenever I've needed it.
I also like the ability to customize the console so we can use it as another means of advertising.
Cons
None at this time.
Overall
Definately worth a try. Works very well for our company needs.
Purchased Date: N/A
Owner, Nerds on wheels
March 05, 2010
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Pros
Great features and great pricing.
Support is outstanding. Has helped me get organized and provided online tools that have cut my admin time in half.
Not bloated like other programs.
I would recommend this to anyone who runs a service business, everything at your fingertips
Cons
Would like to see better help files
Overall
Highly recommend
Purchased Date: January 01, 2007
Owner, Super Steamers
February 24, 2010
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Pros
As a long term client of mhelpdesk (since 2007), I want to say that your company name definitely says it all.
I am very pleased with the efficient service and helpfullness of your staff. Any time I had an issue, your service
answered all my questions, sometimes over and over. There has been constant updates to the program, and training
videos available, which really makes it great to go back to when needed. Your company is the first, when given
suggestions, to really have technical people consider them, and sometimes even initiate the new ideas into the technical program.
It has been a great pleasure to work with a company so dedicated. I am looking forward to even more changes that can personally
help my business customer organization become simplified. Thanks again, for your patience and dedication.
Cons
There are no recall periods, when an existing customers doesn't appear six, or twelve months down the road. But I understand this is in the works. I don't have excel or the other program suggested so exporting my customer list to my label maker didn't work.
Overall
I have already recommended this program to others, and will continue to.
Purchased Date: January 01, 2010
IT advisor, Team Howard, Inc
February 18, 2010
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Pros
-Simplistic Interface
-Dashboard view (customizable)
-Web Based
-Customizable input fields
-Clean & simple calender view
-Notifications
-Client logon (if needed)
-Contact/customer and ticket/work order marriage
-Price per user
-SUPPORT SUPPORT SUPPORT !!!!!
Cons
-No iPhone app
-Address/Contacts view is limited (I heard it is going to change)
-Not able to set levels of permission (Either admin or user)
-Can't print logs,calenders, or contacts (Again, heard this was to be addressed in next update)
Overall
I completely recommend this software due to its simple user-friendly interface and logical structure. A beginner user can understand how to use it and use it completely in just a few minutes. This ease of use should not be miscontrued for any lack of features. This software gives you most everything you need to record, track, & bill your customers for the services your company has performed. Listen, no product can possibly be perfect for all as we operate our business uniquely....but this software gives you the 95% you've been looking for...and if you speak to coustomer service they just might be working on the other 5% you are hoping for. They are constantly looking to improve their software...so they actually listen to what YOU have to say! Try this with any other software company. Don't forget the cost...it is somewhere around .30 cents a day per person for this indispensable business tool. You can't afford not to try it.
Purchased Date: January 01, 2010
President, Beamer Computers Inc
February 18, 2010
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Pros
This software has many pros...
* easily integrates
*easy to pull from your database
*rarely ever down
*totally customizable to fit your needs wether it is a mechanic or Computer company such as myself.
*customer service is out of this world, the company listens to its customers for improvments all the way and they are extremely receptive to all suggestions.
*every feature is great and molds to your business how you would like
*Also because it is browser based my employees in the field can complete work order right at the jobsite instead of filling out papers and putting them in the database later..saves a ton of paperwork money as I like to call it .
Cons
*you pay per user so for a small business its a lot to have just 4 poeple using it.....
Overall
this software has made my life a ton easier. I used to work on an access database and i would constantly have to worry about fixing things all the time. The database would go down. I would get errors. I did not have the extra man hours to be worrying about this. its important to me not to have to worry about these kinds of things. They should just work and mhelpdesk has done that for me and saved me way more money in man hours alone trying to solve an issue on my server. now they solve issues for me, but needless to say i have only had 1 issue and they took care of it within 15 minutes...The best customer service that i have ever experienced for a service such as this. I highly recommend any one in a service based business from, mechanics, lawn services, cleaning services (any appointment based services) to use this software to keep track of invoicing (yes integrates with quickbooks too) scheduling, customer information, details of jobs done and to keep track of what employees do.
Purchased Date: January 01, 2007
IT Customer Care Specialist, Independence
February 16, 2010
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Pros
My name is Suzi and I'm from the IT Department of DiGeronimo Companies.
We have been using mhelpdesk for a few years and they are a very customizable ticket system.
They are willing to work with the users to understand what they need to do with their ticket system
and try to make it easier to use with each new upgrade. They have many great features including
a calendar view to see appointments and every time a log is entered for a ticket it sends an email to
the administrators.
Cons
None provided.
Overall
Yes. Would recommend to others.
