Who Uses This Software?

Commercial service contractors in industries who provide recurring services. Fire protection, mechanical, HVACR, pressure washing, air duct, kitchen exhaust cleaning, food equipment, door and medical.


Average Ratings

177 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
    See pricing details
  • Pricing Details
    Pricing is per tech, per month, paid annually. No fee for office users.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceTrade
  • www.servicetrade.com/
  • Founded 2013
  • United States

About This Software

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-lasting relationships. ServiceTrade streamlines service operations by managing work orders and scheduling jobs, and our web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.


Features Checklist

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Product Reviews

Servicetrade has streamlined our job and billing. No more jobs lost in the sauce. Job done then bill

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The thing I like the most about service trade is that we don't have to carry paper files out of the office. Once the system is setup all the info I need is at you finger tips.

Cons: Trying to manage scheduling and dispatching is not easy when you're in the field. You cannot use your tablet for everything.

Overall: I can check on job status will out being at the office

Excellent software and team

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is intuitive, flexible, accommodating and innovative for new functionality. It is always expanding with core functionality and connecting with other complementary software.

Overall: Lots of internal efficiencies and transparency.

Very resourceful easy to function

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to navigate around the software. I can search for customers using different variations of the name of business and/or the address of the location.

Cons: The only thing that I do not care for to much is the tagging feature. If one job is tagged that tag sticks to customer each time a job is set. I.E a customer may be tagged to have a PO for a specific job and maybe the next doesn't need a PO because it was under the dollar value. The PO tag sticks to that customer each time insinuating that the job needs a PO when it not necessarily the case.

Overall: There are several benefits our company gets from this software. It stores our jobs and details, our technicians use it to track where they are to go. We store special notes and comments that helps with invoicing. It helps the executives with gross profits margins. We track parts and labor hours and job details.

Helps make my job a lot easier!!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Cons: Like once every 6 months it might go down for like 5 minutes. But they get it fixed & back up & running.

Overall: I love how our techs can upload all of their paperwork & pictures for jobs. I can go to a customers location & see all of the jobs we have ever done for them. We can adjust paperwork & pictures with the drag & fix option. I like how it keeps track of our techs drive hours & work hours separate. There is a place for all of our information. It is just the best!!

Current 4/2017 Updates.

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Since the new updates I have not had any glitches! Things are smother and less hectic! I like the fact that I am no longer kicked out of the app like I was before!

New to System

Apr 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to navigate

Cons: Some of the things don't transfer to new jobs

Overall: I have never used this type of system in the past. But so far I feel that it is easy to navigate that all levels of computer users can use. I would recommend this software to anyone else.

Brand New to the Program

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am brand new to this program and so far I am extremely happy. Learning something new can be very stressful but the customer support has been amazing and I have yet to feel any stress. thank you!

Vendor Response

by ServiceTrade on April 03, 2017

Thank you, Jennifer. We look forward to a long relationship with AMC and are happy it's off to a great start -- Shelley

Great Package!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Overall good product. Could use some improvements on the Quoting side - Repairs vs. Inspections and things.

Cons: Has glitches. Often times I will enter customer information in and then return to the customer to find it different than I had entered it in originally. Routine Service Schedules seem to be changing and I fear that we may end up not providing service as promised due to a hiccup.

Overall: As a Service Company, we use many different aspects of the ServiceTrade system to run our business. I work in the Sales Department, and I can speak best to what it has provided us. The Quoting side has been a huge improvement to what we were doing previously and after 8 months of using ST, we have doubled our overall Quote Closing Percentages and the numbers are improving every month. The folks at ST are always looking to improve the system and will continue to make tweaks to put a better product out there. Great work!

Recommendations to other buyers: I know that you are constantly working on improving things, so please do. There are little things here and there that would go a long way for ease of use. I hear things from different departments within our company and I hope they are sharing them with you.

Game Changer

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Service Trade has literally changed the way we do business. It is very rare that we can say that about a cloud-based platform. Service Trade has transformed the way we interact with our customers and document our services. We love the quoting, scheduling, dispatching, and picture/paperwork management features. We especially love the User Experience for our technicans and administrative staff. It is simple, clean, and easy to work with!

Great support and ease of use, team is always open to feedback

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, ST team is always open to feedback from users

Cons: none

Overall: ST is great we are a regional facilities maintenance and general contractor and have all our guys mobile in the field. We utilize many different apps Service Trade integragtes well and has a simple user interface

Service Trade 101

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Service trade is a wonderful tool, it keeps track of every little detail. It is a very crucial part of my job everyday. I love that from anywhere i am i can log on and check up on anything.

Fantastic Experience

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Use!

Cons: None so far

Overall: Overall, I have had a very pleasant and rewarding experience from every aspect of Service Trade. Any time there has been an issue, I have had a team member contact me to discuss the problem. It has helped me organize my techs and streamline work throughout the day!

Recommendations to other buyers: Stay in contact with tech support if you have any probelms

Project Manager / Estimater

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Service Trade has really help our company catch and follow up on deficiencies with ease. We are turning around quotes and getting repairs done at record pace. And our customers are enjoying a substantial uptick in overall customer service! Because of all this our band width is growing and our marketability is increasing exponentially.

VSC FIRE AND SECURITY - MYRTLE BEACH

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's ease of use

Cons: Sometimes the email or service link isn't working quite the way it should

Overall: I have been very pleased with this program. It has cut our admin time in the office down by half. The customer support reps have been quick to respond to my questions I have submitted as well

Recommendations to other buyers: It is a great management tool for businesses. Something every company should look into

Service Trade review after a few weeks of use

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Makes our jobs easier and quicker

Overall: Overall, this program has been a big help to us and billing goes a lot quicker than using paper tickets. I am on the billing side of the program, and apart from needing some adjustments, I think the program works very well. What we would like to see in the future would for example be:
- Ability to copy and paste the job number from ServiceTrade and into our billing program. As is it has to be re-typed.
- Notes regarding what HAS BEEN DONE on site, does not transfer well to our invoice. It will transfer notes about who called in the service and what needs to be done, but not what was actually done as far as repairs. Customer calls us to find out what was actually done on site.
- PO numbers are not transferred at all
- Would love to see an area we can enter a special pop up for each customer. As example, The COD tag is great to use. But there could be other tags, as "email invoice", "require PO's", "call for credit card payment" etc. Even if it can be custom made, it would be very helpful.
Just ideas for a couple of things that might make the program even better.
Thank you for making our jobs easier!

Very Organized

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: don't have to email back and forth

Cons: billing was messed up

Overall: Just started using ST in December. I think it is very organized. Took awhile for everyone to catch on. There are still a few kinks. But overall, its great!

Recommendations to other buyers: no

Great website!

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've only been working for this company as their receptionist for less than a month yet the website is user friendly and easy to learn!

Great potential

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.

Cons: Limited capabilities in invoicing, manually have to add sales taxes to each transaction, cannot change or alter item description. Does not always integrate 100% to QBO, failed invoices with no real explanation (maybe 1 in 20 occurrence). For whatever reason email never port into QBO invoices, always have to manually add. Error messages are illegible/not in plain english for easier understanding and trouble shooting.

Overall: I pretty much feel like we got a product that was still in Beta testing. We've had issues with porting item lists, and Quickbooks Online that falls short on seamless integration. When I reach out to tech support I have to repeatedly defend and support my complaints until someone believes me and then gets someone to look into it. The interface is not as user friendly as I had believed it was going to be, without some computer language skills the errors are impossible to decipher.
We were very excited to get set up with Servicetrade, and for the most part, it is serving our needs and helping us stay organized.
Unfortunately a bulk of the services I was keenly interested are reserved for larger companies or a minimum amount of techs; the customer portal and feedback option were very desirable selling features. And even though we bought 4 extra tech accounts that we don't need just to get set up at all, these services still could not be made available.

Recommendations to other buyers: Streamline the error codes to make them easier to understand for your clients so they don't have to wait to prove the issue with tech support.

Great product that keeps getting better

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.

Cons: It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.

Overall: The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.

Recommendations to other buyers: Require your team to have Apple products. It will future proof your investment with the product and give you early access to new software releases

Service Trade

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I use Service Trade everyday to quote jobs. It is very easy to put parts in and to track my quotes and approvals. It is also easy to put costs and sell prices to help keep track of profitability.

Review 2-13-2017

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Like the assests page, the ease of the app for the technicians, scheduling.

Cons: It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes. Would be cool if there could be a way the technicians could process a payment at the time of service through the app.

Overall: It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes.

Fantastic field management software!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and has tons of features to make my life easier

Cons: I cannot seem to tag multiple assets for 1 job appointment.

Overall: The entire process has been easy and I have had support from ServiceTrade at any point along the way.
Support staff have been very quick and helpful whenever I have a tech related question.
Even had someone from the marketing dept. take it upon themselves to checkout my company website & offer feedback.... which really helps!
Great product, fantastic staff!!!

Recommendations to other buyers: Perhaps allow multiple assets be selected for each job appointment...

Service Trade

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: User friendly, accessible on the go, customer service and assistance is above par, easy for technicians to use.

Just Getting Started

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Instant reports and invoices.

Cons: Timesheet tracking.

Overall: My company is just getting started using Service Trade. The support staff has been FANTASTIC! The product is very easy to use and exactly what we needed.

Revisions Improved!

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Comments: I'm very happy with the improvements made to make the APP easier to use! No more buffering / freezing!

I love this company

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The accessibility to all of our customers

Cons: the occassional freeze up. Keeping up with the updates.

Overall: I appreciate the ability to pull up any customer in our base of clients to track work history, jobs previously quoted, work that has been approved but not yet complete. The ability to track hours and completion and billing. Sometimes with getting so busy, things can fall through the cracks, this helps refresh my memory when I can pull up any job to get back on track. I love the access and time saving I get with each customer and also being able to answer customer questions at my fingertips.

Recommendations to other buyers: It's a great product. I came from doing things the old paper and pen way, this has been an incredible time saver and way more efficient.

Flexible for the Record

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have started my second year here at Hiller Systems, and when I started, I began with Service Trade. Knowing I should discipline myself to learn and use it for anything and everything we do here at Hiller. It has allowed a smaller operation to operate a little larger flow, stay organized, and professional to our customers. I am hoping to run Service Trade full throttle.

Makes Scheduling Easier

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In addition to all the cool features ServiceTrade offers is their great customer support
Having a cloud based system without good support would be very frustrating

A techs apinion

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Photos, paperwork, directions

Cons: It locks up if I use it without cell service.
L
Flash dose not work when taking pic of work or paperwork.

Overall: I have been using your product for about ten months. I like a lot but the problems with communications when we do not have service is often more than I can bear.

Thank God for Service Trade

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I waited years to get an automated system like this one. It is still an evolving program, but support adapts our needs to it. Go Service Trade!

Great for techs!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: In field usage

Cons: In office ease of navigation

Overall: As someone working both out in the field as well as in the office I see both sides of this product. In the field you cannot beat the ease of attaching pictures and describing your difficiencies. As an in office employee I've found the system is not quick to navigate between customers and companies. Overall this is a great product just requires patience and a learning curve from office workers.

Almost Awesome

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Used with Two different companies. Overall game changer. A toggle on the quote page to select to total all charges or leave the total off would be great. Also an option to choose from contacts an email for the work acknowledge would be great.

The ultimate software for your service business

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Integrates with Quickbooks

Cons: have not found any

Overall: While we have only been using this software for a short time, it is already helping us serve our customers better. Scheduling, invoices, tracking are some of the features. Service Trade customer service and support is great as well. If you are a service company, and want to better serve your customers and in turn grow your business, Service Trade is the software to use.

Good tool to have.

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using service trade for about three years. A very easy program to use. Prefer using on android than apple because of different functions. Ex clocking in and out on my android phone is a little simpler. But over all a good tool to have.

Great Product

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Ability to transfer all items needed between ST and QB

Overall: We have 30+ employees that use ServiceTrade everyday, and it runs flawlessly for the application we use it for.

service trade

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it for the commercial contractor. very easy to use and tech support is the best

Cons: none

Overall: been using it for about a year. very easy to use and it does a lot for you. the best program for commercial contractors. We had use other programs in the past and had to make it work for us. Service works for you, very easy to use.

Spectacular Support

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Service Trade has one of the fastest responding support lines of any business I've used. Not only do you communicate with a REAL person, they are actively working on making their site better for their users. 10/10 would recommend.

ServiceTrade is awesome!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive, easy to use

Cons: nothing

Overall: Our company uses ServiceTrade to manage our business in multiple states. It is a great way to keep track of the services we provide and to communicate with our technicians in the field. The customer service support is great, and they are very responsive and willing to help you! ServiceTrade rocks!

Recommendations to other buyers: use the live chat! it is great!

OUTSTANDING CUSTOMER SUPPORT!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability of ST to evolve with their client's.

Cons: Speed at which the data filters can be slow.

Overall: It truly is amazing that a company will stand up and be there for you when you need assistance. The Servicetrade staff are so patient and reliable every time anyone within our company needs help. I honestly don't think that is the best part of Servicetrade's customer service, I say it is the way they listen to the needs of their customer and evolve with their client's needs. They actually listen and provide us with the added tools to improve our business even more. Thank you ST!

To many refreshes

Jan 31, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The main problem I have with the software is that you have to wait for refreshes. This take valuable time during The day. Also to create a customer make a schedule and then a job I feel takes way to much time and clicks.

VSC Service Trade Initial Response

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: At first look, the software program seems fairly intuitive for the end user. The admin functions make the billing/work/etc easy to track & implement. The field functions are minimal, which is good for lesser experienced electronics users. The versatility & customizations available by the program allow for specific reports to my company & respective customers.

Great Product

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I think Service Trade is a great concept and I like how it is being improved frequently. There are still things that I wish it could do so I try to send feedback when I can.

Helpful software!

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As the owner of a small business, Service Trade makes my life easier! I can schedule jobs, assign the technician, enter comments to remind them of important instructions and attach photos of before & after for customers.

Excellent software/

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great software easy to use and so helpful. The technical support is also top notch. I am a technician, skilled in extinguishers, kitchen hoods, and scheduling software.

Great Overall - Timezone should be associated with the customer location

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great overall logistics tool. Customer support has been very responsive.

Have had issues with creating jobs for subcontractors and the system duplicating a location. It is a recurring issue that has no resolution. (Thought it was resolved earlier this year and it happened again last week)

Second issue is the time zone function of ServiceTrade. We service accounts across EST and CST timezones, sometimes in the same evening, and the timezone doesn't follow the customer location. Rather, it is specific to the office. This creates problems with scheduling and reports to our customers. Although a majority of your customer probably doesn't have issues with this, it has caused missed jobs and lost revenue for our location.

I have brought this to the attention of the support staff in the past and the response was that there is nothing that can be done.

Great Base Program

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Service Trade is a great base program. It is designed for a wide variety of applications, so you may need to find a few work arounds within the program to make it do exactly what you want it to do. Customer support is very responsive though and ready to offer any fixes available to get the application geared more towards your company.

Great program

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is easy to use and makes job paperwork simple. I would recommend this to any company that has multiple forms/ paperwork that goes along with their line of work.

Best Service Management Tool On Market

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the ease of use for our office staff and especially our service staff. Service Trade has made service documentation effortless. The gorgeous user interface makes the system enjoyable to use. Our customers absolutely love the customer portal and how thorough the information is. Keeping their compliance paperwork all in the same spot with quick access to it creates value for them!

Service manager/Tech

Nov 04, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: So far everything has been good on the office side as far as the tech side with the app that works pretty fast as long as I have wifi on cellular service and we do have serveral places we don't makes it hard to get paperwork signed over all it's pretty good only had it in use about 3 weeks now

Service Trade App

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Overall it has been much better than other software we have tried. The integration between field and office has been smooth.

ServiceTrade Biller

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have just started using your program to bill and it is very user friendly. I'm happy our found a user friendly program. Thanks.

Highly Recommend Using ServiceTrade!

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy software to learn and great customer support. The transition from changing to this new software was incredibly easy and has improved our customer profiles to better meet their needs. I do wish there were some areas where less clicks were needed to to get information but overall it has improved my ability to schedule more efficiently.

Best tool

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Service trade is a great tool for any body doing Service work. The app is easy to use and takes little time to figure out. It lets me take photo of the work I have performed and any deficients I find on the job. Keeps track of my time to the job and on the job. Great app I would recommend it to anyone who does service work!

Happy New Customer

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are new to this product but support and training has been excellent. They make sure to follow through with their clients to insure successful implementation. This is the first off the shelf product that offers us the ability to support and track a number of our business modules.

Excellent Program - ease of use is great but...

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Great software to use! It's easy and mostly hassle free. The customer service is prompt. The only downfall for this program is that it loads incredibly slowly about 20% of the time and the server even crashed for about 15 minutes and our productivity was halted. If those minor fixes are taken care of then this program will get 5 out of 5!

Keep up the awesome work at Service Trade

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Service Trade everyday all day and I love it there is no other program out there that can match you guys. Thank you for making my job easier keep you the great work!!!!

Service Just Got Easier

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: How do I give superior service to my customer? I pick the best products. That is what I have done by choosing Service Trade field service management software.
Service Trade is geared toward ease of interaction and capturing on site data. From clocking in as the Field Tech gets ready to go to the site to clocking out when the job is finished. In between notes can be easily taken both written and voice. Pictures of before and after are readily saved to each job. An invoice with materials and labor can be generated on the spot, as well as a quote for new work can be submitted before the field tech leaves the location.
Meanwhile, the office administrator can view the job information as soon as it is uploaded. Customer satisfaction is further increased with the use of the `Service Link¿ job progress report that can be sent with the photos, notes and invoice information that is ready with a few clicks of the mouse.
The new ¿Customer Portal¿ allows the customer to log into their account easily. This reduces miscommunication and provides Platinum service to our customers.
How much better can you get?
At Service Trade, they never seem to stop improving on the improvements!

This cloud based product allowed us to open up a remote office

Oct 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cloud based
Great value
Excellent customer service response
Regular updates to software (usually biweekly)
Focused on delivering great customer experiences with professional communications

Cons: Screen refreshes can be a little slow sometimes

Overall: We started using ServiceTrade almost a year ago. It totally changed the way we managed our jobs and has improved the quality and communication of our service delivery in so many different ways.

The most important aspect of the change was that it allowed us to open a second branch office with a service team working remotely from their homes. Because it is cloud based we implemented this in a matter of a few months. We can run reports on the gross margins of each of our branches and their respective employees giving us the peace of mind that our remote employees are performing work profitably.

Our technicians have really responded to the software too. It makes their jobs easier by eliminating all the old paper processes and giving them job history in the palm of their hands so that they can arrive at a job fully informed of the situation and any past work that has been performed.

Documenting work is super easier and you can post lots of pictures with descriptions which can then be passed on to the customer in really professional looking html reports.

I'm very happy with my decision to use this software.

Recommendations to other buyers: We researched software options for 2 years and ended up with this product. We are very happy.

Office Under Control...thanks to Service Trade

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started working at our family business in January of 2015. I was going to assist the ladies in the office and learn how to do their work, so when they were out sick or on vacation, their work would continue to be completed and they wouldn't be bombarded when they returned to their office. Well, after three months of working three days a week, I took over the management of the office and both ladies left our company. I was shocked at how inefficient the office staff was running the office. Now, thanks to Service Trade, the office is under control. I love the way you can schedule the jobs and make the service recurring, so you don't miss out on the opportunity to service your customer in a timely manner. We add the price to the job so the tech does not have to call us every time he is unsure of the price! This feature has been great for the new techs who haven't learned our pricing structure yet. I do not know how we conducted business before Service Trade, well yes I do....very inefficiently! At first, I was very overwhelmed with the system. The training was full of so much information that my head was spinning! But now after a few mini learning sessions, I consider it easy to use and understand. The quality of the product is the BEST!! So many features are available, that I still don't use all of them. My favorite feature is the connection with Quick Books. The invoices transfer to QB and we just add the invoice number and e-mail it to the customer! No more waiting for the techs to return to the office with hand written invoices for us to enter in QB. We just added the inspection reports to the system, so now we have very nice, clean , easy to read inspection reports from our techs entering the information in the system. Gone are the days of the paper inspection forms that come back to us all dirty, torn and unorganized. The guys at Service Trade are great! Any time I have a problem, it is solved in a timely manner. I've contacted them via the web, e-mail and by phone. They are always willing to assist me with my crazy questions! The money that we paid for Service Trade is worth it! I wouldn't run my office without it. Thanks Service Trade for making my transition to working full time a better experience than it would have been without you!

A year with Service Trade and it gets better and better!

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have now officially been ServiceTrade customers for a year and we could not be happier! The software is user friendly and efficient. We've had new employees and training them was quick and minimal. If we ever have issues, customer service is quick to respond and resolve the problem. We love being able to track employees time on jobs and en route. Electronic invoicing in the field really helps with collecting payment and customers are always impressed with the technology. Thank you ServiceTrade!

A heck of a software for the service industry

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's simplicity. Easy to use.

Cons: None

Overall: By using the software we manage to get our tech's on the road and monitor in real live time what and when they do their assignments.

Recommendations to other buyers: Inventory integration

The Service Opportunity feature is a GREAT time saver!

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Relatively easy to schedule jobs and techs.

Cons: N/A

Overall: Service Trade has helped our small HVAC company schedule jobs and technicians! We are able to edit dates & technicians. We can even set up Service Opportunities for the preventative maintenance work that we do for commercial customers, which means we do NOT have to type in all information each time (week/month/quarter/etc.) we go to do the preventative maintenance. That is a great time saver!

Recommendations to other buyers: When I have a question, support personnel are very helpful!

Great software to work Easy to present to customers and easy to the lock download the job for tech

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This program is easy to work fast to organize the job easy to describe the job and easy to navigate it to the techs

A must-have for modern service industry businesses

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, short initial learning curve, number of available features

Cons: Invoicing could be smoother - requesting more features for this area

Overall: If you're scheduling multiple crews, wanting to see where the techs are/ when they clocked in, and wanting to give customers great follow up information and photos, you pretty much have to have Service Trade. After the initial learning curve, which is definitely not bad, it frees up a lot of time and bandwidth because you can do much more. It keeps it organized for you and impresses your customers with the technology they expect- even from their HVAC, fire/ safety service, etc.

We've made a number of requests for changes and tweaks in the system to customize it further to our needs. Not all can be accommodated, but tech support has been great at listening to us and making sure they understand what we want. Then they tell us if it's feasible or if there is a better way that already exists. We've been really happy with the personalized touch. We attended their recent conference in SC and were really pleased with the additional ideas that are available that we're not yet implementing- getting to work on those ASAP.

Get with the future or get left behind. ServiceTrade is the new requirement for what we must provide to do good work and give customers what they want. ST is allowing us to expand and grow.

Recommendations to other buyers: Talk to people who are using it - see if you can watch them schedule a job or do the things you'll need to do within it. Get a feel for whether it's a fit for your industry and needs.

Service Business Optimizer

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Service Trade for 15 months and it has really transformed our scheduling and quoting workflow. We went form using 4 different systems to one. Going paperless and having a really smooth and smart quoting process has allowed us to provide our customers a much richer experience and streamlined our process as well

Service Trade has helped our company grow up.

Oct 24, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has brought our company up-to-date with technology.

Cons: I'm not sure

Overall: What I mean by that is, the use of this software has helped update our procedures so we can be more efficient and in sync with our customers and employees. We are able to record all procedures we have done and the history is right there for everyone to access and review. Once you have all your information there it makes processes run so much smoother which enables us to be better at our jobs saving us time and money, most of all keeping our customers taken care of with all their equipment information at our finger tips.

Recommendations to other buyers: It may or may not be feasible, but I wish there was industry specific training.

Service Trade Fire Protection Customer

Oct 24, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been with Service Trade for about 8 months and are very happy with our investment at this point and we have just scratched the surface of what this system has to offer us.

Great For Commercial Business

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like the clean layout and ease of use. There are updates on a regular basis and customer support has been great. The Quickbooks integration is nice as well.

The last update fixed alot of minor things that i would have suggested. Good job!

Oct 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use once you get the hang of it.

Cons: Any cons have nothing to do with the software and Everything to do with APPLE DEVICES.
I often wonder how it works on an Android Platform.
Maybe FIX THE BUG WITH { }[ ]~<> SYMBOLS in the deficiency section .......Im the lucky one who caused this error at our company, locking up a couple jobs on the office side. OOPS....

Overall: The one thing i can think of is getting the software to rememer email adresses when finishing work acknowledgments. Similar to How your email works, as you start typing in the email address it will pull up previous ones used that match. This will keep repeat customers from having to type in there full email adress every time. Some custommers have a hard time finding those dificult keys strokes like "_".

Recommendations to other buyers: Nope, good work. Been using it for 6 months i guess and less than 2 hours of downtime on your server. I have to say i was really impressed with how fast yall had it back up and running the day it all stopped. I was always wondering how everyone would deal with a "catastrophic failure" of the system, but your team did a great job getting the company back up and running........after all when Service Trade goes down for a buisness its kinda like having your legs kicked out from under you. GOOD JOB!! Maybe FIX THE BUG WITH { }[ ]~<> SYMBOLS in the deficiency section .......Im the lucky one who caused this error at our company, locking up a couple jobs on the office side. OOPS....

Game Changer

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since implementing ServiceTrade, we immediately incorporated its functionality in our our sales process and and our clients were wowed. All of the transparency that ST allows us to provide is real time is the biggest differentiator that a service contractor can provide in today's modern world. ST is our secret sauce!

Fire Alarm Manager

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being about to click on deficiencies for a property and seeing everything that has been fixed or written up to be fixed. Being about to click on services and with a snap you can see exactly what re-ocurring service you do for that location.

Cons: The spinning between screens!

Overall: Our company began using Service Trade in May 2016. At this point my department and techs have learned how to use ST very easily and quickly! Since using ST we are finding it saving us time on quoting, invoicing and following up. We are so organized and we are lovin it! No matter what our question is Customer Service has answered our questions quickly! I have nothing to say negative about ST only positive!

Recommendations to other buyers: Would love to have the quote issued date show instead of exp date.

needs recall button

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Once you add a service it does not show on the home page. If you add a job it does. need to be able to set up rercalls

Software Happiness

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and User Friendly.

Cons: Some glitches. But minimal. Tech Support is always happy to hear your suggestions and help correct anything.

Overall: Never have I used a software for work purposes that I feel a "Want" to use. It makes like so much easier. Which in turn makes life happier. The Customer's love seeing the same beautiful emails. It does have glitches as any software. However, they are few and far between, UNLIKE most other software. I am happy to wake up and come into my office knowing I am managing my day with ServiceTrade.

Recommendations to other buyers: BUY IT.

Love it using Service Trade

Oct 21, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Seems slow, but that could be us.

Overall: Good Day.
So far I have been using service trade for about a year, and learning new things each day. See a lot of potential. Easy to use!

A Great Program

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy UI. The updates and changes that are usually made make sense, and are always an improvement.

Cons: I have no complaints

Overall: I have been using ServiceTrade now for almost a year. It took me no time at all to get used to the User Interface. It's a very stream lined, user friendly system. The best part for me is the customer service.

Recommendations to other buyers: Not really. It's a great program.

Cady with FirePro

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I would honestly be typing for days if I listed all the pros to being with your company. You guys are great in customer service and your program!

Cons: Wish there was a training class on this side of the country. It would be nice to talk to other users in a group setting and see what everyone else has learned.

Overall: I have been using service trade for over year now. Every time I need help or have a question about the program I get amazing feed back from your techs. They are always fast and go above and beyond what was asked. Navigating in this program is very easy and I find the videos very helpful. I also enjoy the online classes like Ned talk they are very informative. My only wish is that you would do an informative training class for users around Oregon or at least some where easier to get to then Carolina. You have added so many new useful things in the past year and i'm always excited to see whats new. I would recommend this program to anyone very efficient and easy and there are so many amazing features. I would rate this company an overall 5 stars in customer service we love being with your company!

Review of service from a developer who interacts primarily with the API

Oct 21, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Feature rich UI.

Cons: With the wide use cases, it often feels like I'm having to solve two or three problems to solve one of our internal problems. Meaning, it is sometimes a complicated process to map a feature request in our domain to an implementation integrating service trade... but I don't know that there is a way to solve that. It is the nature of the service trade platform to have to accommodate a wide variety of use cases, and I understand that.

Overall: ServiceTrade is very feature rich and I'm impressed by the variety of use cases that it handles and wealth of features. However for us, this plus is often a downside. We have very specific use cases and sometimes the way data is setup in service trade is not the best fit for us. However, this isn't really a complaint, rather an observation. If ServiceTrade was to fit our needs better, it would not fit the needs of other organizations.

I've been impressed with the responsiveness of the service and development teams who have provided timely and detailed answers to questions I have raised.

Recommendations to other buyers: It would be great to be able to selectively subscribe to individual webhooks rather than having to subscribe to all or none. There ends up being a lot of noise to filter through when we get pinged with webhooks for a wide variety of events.

Great program

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has helped my company grow 10 fold. I have several older generation techs that I was worried would have issue working the program, but it is very user friendly and we have had no issues. It keeps everyone on track and up to date and there is no need to wait for an answer. We are constantly finding new things the program can help us with to make daily improvements to our company.

They are constantly updating and making new features and asking for input to make it better. Billy and his team are top notch and have definitely become like family to Louisiana Fire Extinguisher. We are excited for the future and excited to see what they come up with next!

Awesome Software

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using ServiceTrade for just about a year now and it is a great software for our needs. The job history, job management, scheduling, and the Service Link are all great tools that enable us to provide great service to our customers. The times I have had to use the support staff they have been a tremendous help. I would recommend ServiceTrade to anyone.

The most useful business tool on the market, which a company can't afford not to have

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its user friendly, its an asset to any company, of any size. It helps save paper and helps save time with its ability to capture images. It also make turn around time to send out quotes 10 times faster as the deficiency section is real time, even before a tech leaves a site.

Cons: On the Mobile phone version, technicians can't capture customer signatures.

Overall: Service Trade is an asset for any company, big or small. I have worked using many other company, electronic based tracking tools, but none as extensive as Service Trade. Service Trade can do it all, quoting, deficiency tracking, pictures and work acknowledgements. The comment section is very useful for field technicians to keep track of the trends at any customer site. I utilize the tablet version, and the smartphone version. It would be great if signatures were available to be captured on the smartphone app as well.

Recommendations to other buyers: The ability to create quotes at the technician level would be great. A database of a companies real time pricing, customer discounts, and any item a tech could need at the techs fingertips would be awesome. The customer could not only create quotes, but get a customer signature accepting or denying the quote right on site, or emailed for review. Also integrating the emails of the AHJs in the specific customer areas can alert the AHJ to vital deficiencies, in which they can kinda lean on the customers to get repairs done faster, which could possibly give the customer less time to shop around.

Quoting made easy

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Love that customers can approve the quote online and we get notified. Makes my job so much easier than faxed and paperwork.

Cons: Still see room for improvement in the tool itself, but looks like improvements are being made often.

Overall: I use servicetrade to do all of our fire protection deficiency quotes. As a sales rep it's a numbers game. The more I quote, the more I sell. My sales volume has increased significantly as well as my close rates. I find it so much easier to manage the customers issues and resolve them quick and efficiently through our quoting tools. Couldn't be happier with the program.

Service Trade Rocks

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very user friendly for what I am using it for. Love the customer service I receive when I do have an issue or a question.

Service Trade Review

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: While there are always a few things you would like to have tailored to your individual preferences, overall it is a great system.

my first review of ST

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to navigate through. search features are great. love having tech support so close at hand all the time

Cons: it can take a long time to "think" and have issues with freezing from time to time in all areas of the application. have to restart too often.

Overall: Even though I have very minimum experience with Service Trade so far I think it is great! It is easy to navigate through the different areas. I am still learning and honestly feel that when I have more experience with it and its many awesome functions it will be the best program for the Industry that I am in. so far so good. I love it.

Recommendations to other buyers: I would love advice from others on its uses and funcations

Ease of Use

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I set up the Inspection Forms for our company and have been pleasantly surprised how easy it has been to set up the fillable PDF forms so they will capture the info we need on the forms, pre-filling them. The team at Servicetrade has been great working with us on this project. There are some tweaks that need to be made, and additional asset information needed, but all in all it has been a pleasant experience thus far.

Tales of Cantankerous Buddies

Oct 21, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Lots features

Cons: Not completely flexible

Overall: It's a journey. There is no destination. You can't point fingers in a house full of fists. As a newly converted user of ST I'm in no position to criticize. Although as of yet, I'm learning at light speed. Ease of use, yeah. Perfect, well no. Lots of features don't seem necessary and other features are missing. Anyway nice work! Thanks

Recommendations to other buyers: Nay it's cool

Awesome Software

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Dispatching our jobs, keeping the techs times, quoting jobs & invoicing jobs. It keeps everything very organized.

Cons: Lately we have been having issues with Service Trade moving extremely slow.

Overall: Service Trade has been an awesome addition to our workplace. We use Service Trade as a dispatching software for our company. We service other businesses with trade services such as: plumbing, HVAC, Electrical, Kitchen Exhaust Hood cleaning, grease trap cleaning & construction services. Service Trade keeps our company running so smooth. We dispatch our techs, keep their times, we quote jobs from Service Trade & we invoice our jobs also. We would be lost without Service Trade!!!

Recommendations to other buyers: No

Service Trade Review

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have not used Service Trade prior to 2 years ago. I find the software and features easy to use. Support is relatively quick to respond. One suggestion would be to run updates during after 5 pm when most people are not using the system. We find it slows everything down when it runs during the day. Other than that, all is good.

Great Software!

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Service Trade has transformed the way we operate internally and interact with our customers. It allows us to provide a customer experience our clients have been conditioned to expect. We're relatively new to Service Trade, but we're already seeing a great return on investment and expect the benefits to continue going forward as we build on the foundation we've established with Service Trade.

Commercial Review

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and navigate.

Cons: Updates to the system produce issues but are quickly resolved.

Overall: Service Trade is a great program. It's easy to use for the novice to the expert level user of computer systems. Just like all programs it has minor hick ups but those issues are addressed quickly with their great support team.

Recommendations to other buyers: The program is worth the investment.

Best Service Program

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All customer information can be seen from one screen, very convenient for techs in field

Cons: Tobe able to insert multiple e-mail addresses when e-mailing invoices

Overall: I have used different service programs in the past, but Service Trade is by far the best. Customer reports can be uploaded so techs can see on their tablet, emailed directly from the job to customer.

Increased efficiency

Oct 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Servicetrade provides a transparency that enables everyone to see what is happening on a daily basis and while it does not eliminate communication errors within a company, it greatly decreases misinformation and increases overall productivity.

Solid, Well Rounded Product

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and the wide array of things it can do.

Cons: some formatting issues with quotes

Overall: We use this program for almost everything. Communication with clients, scheduling of projects, estimate tracking. It's got most everything you could want in a commercial software of it's kind. I've been very impressed

Recommendations to other buyers: the new quote view is really powerful and I like it for the most part. It just has a few bugs, but that's to be expected with any new program

Commercial Services/Fire Extinguisher Sales & Service Review

Oct 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to use.

Cons: Not all the features that our company needs are offered.

Overall: There are several features that I would love to see added or adjusted to meet our needs a little better, but all-in-all, the software is very easy to use and the customer service team is amazing!

Easy and practical.

Oct 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use is the best part of the software.

Cons: The server is slow and the site loads incredibly slow!

Overall: The software is easy to use and works great. The customer service is great and they are always willing to help if you have questions or concerns.

Does the job

Oct 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Does what it says

Cons: Constantly signing in

Overall: At first glance this app isn't what I thought I would need, but the more I used the features and the communication become something that I could really rely on. This app works just as hard as we do.

Recommendations to other buyers: More features on the mobile app

Service Trade absolutely revolutionized our business. It is amazing.

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor.

Cons: There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort.

Overall: Our company went from a literal shoe box full of index cards to Service Trade. It was such an abrupt jump in technology our heads were left spinning. There are so many benefits to using Service Trade that it is difficult to lay them all out. The best way to describe it this. If our company were a car, we went from square wheels to round wheels. Everything just runs smoother and almost all our information is accessible from anywhere.

Recommendations to other buyers: Definitely consider these guys as an option for your service company. The truly understand our needs and have created a beautiful platform that they are always improving on! The system is OPEN API which means that you can manipulate your data using outside programs. Unless your company is running 100% smoothly on an automated software platform, I suggest you give these guys a shot.

Vendor Response

by ServiceTrade on September 15, 2016

David, Thank you for sharing your story. I'll make sure that our services team know that they've made a different for your staff. We're happy to be your partner! -- Shelley

Excellent software and customer service

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Billy Marshall and his tea at ServiceTrade are consummate professionals. The software took almost zero training to start using and we rely on the backbone of ServiceTrade multiple times a day. I can't imagine running my business without ServiceTrade moving forward and wish I had found them sooner.

Service Trade has been everything we've been looking for in scheduling & documentation

May 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Trade allows us to keep in close contact with our customers needs. It also documents all our jobs for the safety of the customer and our company. This information is right at our fingertips and can be retrieved at a moments notice.

Having smartphones and tablets in the field has made our service tech the best in the industry. We are able to send pictures and documentation to the customer right from the jobsite.

Service Trade has been everything we had hoped for and more!

After looking into several software programs for scheduling, we are very happy we chose ServiceTrade

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After switching from a program that we designed 20 plus years ago to a cloud based system, this has been a great help for our company.

Counting office staff and service techs we have about 40 users and our field people are using the phone and tablets and this is making us closer to going all paperless

There are so many benefits for us using ServiceTrade, the only thing I would like to have done, was being able to start using ServiceTrade sooner.

It was important to us to make sure we had good support and I feel their support staff is excellent.

Driving Efficiency

May 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Servicetrade had been a priceless addition to our business. It has given us the ability to manage our service much more efficiently. From scheduling our technicians and getting more work done, to processing paperwork and reports, to invoicing faster... Servicetrade has redefined how we deliver better customer service.

Showcase your Service Company !!!

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can't say enough about this product/company/organization. First class customer service! We searched high and low for software that would streamline our operations and give us undisputable separation from our competition and we have found just that in Service Trade! Any Service Company looking for an app that delivers instant validation to your business MUST take a look at Service Trade !!

Our company has become super efficient with ServiceTrade

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ServiceTrade has transformed our business in ways I never imagined possible. We have eliminated 4 independent software systems by using ServiceTrade and streamlined our business to become very efficient. Our Technicians and Office Staff work very well together sharing real-time information through ServiceTrade; eliminating all the friction and slow down that normally occurs in a service business. We have significantly improved the customer experience across the board, they get immediate information sent electronically on the services performed including a detailed report with plenty of photos and deficiency information followed up by a quote for repairs needed within 24 hours, often times the same day.

Being streamlined and efficient in all that we do has made for a much happier work force, employees love the software and enjoy the frustration-free and immediate work-flow so they can process their work faster with clear and concise information and pass it along to the customer for quick turnaround. Our customers are happier, the employees are happier and with the significant savings from becoming efficient combined with higher revenue production per tech, our owners are very happy too.

The ServiceTrade team also been great to work with, they provide exceptional support with rapid response and worked very well with us through the implementation so that the transition was a very thorough and well planned process.

I think it's important to not only thoroughly understand the software and whether it meets or exceeds your needs, but it's equally important to know the team and who will be supporting you so that you have comfort with your decision and know that you're partnering with a company/team that you believe in, that you want to do business with for the long-term and that you know has its customers best business interests in mind. The best way to confirm you've made the right choice is to talk to their customers, doing that really helped me understand how well ServiceTrade performed and that I was entering a solid partnership for my business.

Customer for 3 Years, Amazing Product, Even Better Service

Dec 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best Customer Service hands down of any technology company I have dealt with. An amazing product that is evolving into a full platform of useful features and time saving ideas.

Vendor Response

by ServiceTrade on December 08, 2015

Hi, Adam. Thanks for your review. We also think our services team is pretty great! We're happy to have you and everyone at ASA Fire Protection on ServiceTrade. -- Shelley

Central Hub of our business

Nov 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have slowly integrated ServiceTrade into our business over the past two years. We have cannibalized other processes and moved them into ServiceTrade's functionality.

Vendor Response

by ServiceTrade on December 08, 2015

Thanks for your review, Tyler! The way you use ServiceTrade as the central hub of your business is a great success story. We appreciate being part of your business! -- Shelley In case anyone else who is reading this is interested, Tyler's team at Southern Outdoor Restoration participated in a customer video that you can watch here: http://www.servicetrade.com/industries/pressure-washing

Fantastic Program

Sep 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Trade is one of the few programs that has literally changed the way we do business. They have successfully consolidated many of our processes and made our back end office functions quicker, more accurate, and efficient. Service Trade has also significantly increased the customer experience. We are able to quickly get information to decision makers and AHJ's. I highly recommend Service Trade.

Vendor Response

by ServiceTrade on September 10, 2015

Hi, Mike. Thanks for taking the time to share the awesome review. 360 Services is a great model for other contracting companies to follow for turning the service delivery into an amazing customer experience. If anyone wants to see more about how 360 Services uses ServiceTrade, watch the video at servicetrade.com. Shelley