Who Uses This Software?

Small to mid-sized field service companies in the HVAC, plumbing, electrical, carpet cleaning, locksmith, IT and several other industries.


Average Ratings

42 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $90.00/month
    See pricing details
  • Pricing Details
    Unlimited users. No contracts!
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Service Fusion
  • www.servicefusion.com/
  • Founded 2013
  • United States

About This Software

Easy. Powerful. Mobile. Create estimates & jobs and schedule them in under 60 seconds. Invoice & process credit cards. Track customer equipment history, run sales revenue and commission reports. Send text message and email reminders to customers. Plus much, much more. Integrated with QuickBooks. No per-user fees, no contracts. Starting at $90 per month per company. Request a free demo today.


Features Checklist

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Product Reviews

Fantastic Software and Great Customer Service

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Highly configurable, easy to use, intuitive user interface.

Cons: Would like to see more customizable reporting, but what is provided out of the box is sufficient

Overall: We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc).

The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired.

On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs.

Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs.

Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.

Top notch software

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am supervisot at Arctic Heating Cooling and Plumbing in Memphis and we recently switched over to the software and had we not we would have missed out on $15,000 in the first month that I believe the software contributed to converting as well as tracking my employees I am very satisfied with the customer service and a product.

Recommendations to other buyers: Don't waste time buy it and reap the rewards

Above and Beyond

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We reviewed several different options when deciding on a software to manage our customer database, accounting tools, and dispatch. We found Service Fusion's staff to be extremely helpful and responsive during this process. Moreover, their product is superbly flexible and powerful.

The very best part about SF is customer service. We always know we will be well taken care of.

Recommendations to other buyers: Get it. It will make you happy.

Best One Out There

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: We have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated functions, and it syncs well with Quickbooks (a must for us). The product is outstanding, but so is the customer service.

A couple of areas that need improvement are:
- integration with google calendar
- options to push forms into clients file from other apps on android (maybe there is?)
- better CRM and Sales related functionality (I hear Q1 2017)
- easier set-up of zones for booking in specific areas
- in app distance measure for new client address from already scheduled jobs, or some sort of intuitive date selection (I know I'm asking a lot)

Overall, you won't find a better scheduling, and field service app out there. I have tried so many and have often been left very disappointed. The price point is really good, the product works really well creating a better experience for our Customers.

Recommendations to other buyers: Product and Service is by far the best out there for a service related company!

One of the best service business products for small business

Oct 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We use Service Fusion for our small maid service. The customer service is exceptional, quick and professional. They are always working to make the product fit their clients needs. There is always help readily available no matter the issue, even the very simple silly ones.

Good Product, Great People, Excellent for your Business!

Sep 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I have been using this product for close to a year now. Max and Aramis were extremely helpful with our conversion to using this product. The live tutorials, additional references, and tech support made learning the product quick and easy. The tech support with this company is second to none. In my experience they have continually worked to make their product better every chance they get. This is rare and is what prompted me to give them a review. My company is able to use this product for our construction/renovation projects, repair technicians, and the routes we have that are on routine maintenance. Templates, inventory management, and custom fields have made the difference from other software that we originally were considering. Hope to see route optimization in the future.

Recommendations to other buyers: The permissions that you can set for your employees are very helpful in giving your employees the power they need to do their jobs well.

Great service!

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: So far, so great! We just signed up because we wanted to expand our brand and gmail calendar wouldn't cut it anymore. We want our customers to be able to book online and we wanted to efficiently dispatch jobs to our installers. Service fusion has so far fulfilled most of our needs but we are looking forward to all the updates in their upcoming 2.0 system. We have looked around quite a bit for a system like this and I have to say it is definitely the best the industry has to offer. One thing that I have to note is they have EXCELLENT customer service. After playing around with the software for a week or so, we gathered all the questions, called in and had Max help us with every single one of our needs. He was patient, helpful and overall great service! I would recommend service fusion to any business owner!

Formatting of data

May 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been running the software for a while, and did a data merge from our old CRM. there was an issue with date not being formatted corrctly to display names on messages. Sent a request to make a change to the data. The data was reformatted to how it needed to be, and all was fixed the next day. Thank you to the Service Fusion Customer Service team.

Perfect fit for our electrical service company!

May 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion has excellent customer service and a fantastic product! We searched for the past 6 months and tried at least 5 different well-know products for the service industry and were left with nothing but frustration and disappointment! Most companies out there make you commit long term for a product you're not certain will work. With Service Fusion we pay month to month so they have to earn our business. I'm always able to reach help right away without having to wait for days. We like how we can customize this product at every turn. Aramis has the attitude of going the extra mile and staying until the job is complete and all questions answered. Service Fusion continues to exceed our expectations. From my experience, I'm sure it's due to the fact that they are constantly working on making the product better and treating the customer as a priority.

Smooth and user friendly

Apr 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support is fast, efficient and friendly. Service Fusion is one of the best systems for a service business. The tech's like the app and it makes it so easy to communicate with them in the field. I'm so glad we found Service Fusion, it has made my job so much easier and less stressful.

Great staff, very helpful with setup and follow through

Apr 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The staff at Service Fusion not only know the system well but ALL have a knowledge of the system so no matter whom I get on the phone or email I can get what I need answered. Further more very receptive to customers feedback and making changes to accommodate. This coming from a very niche related business, our staff and owners have been very happy with the move to Service Fusion as our field service management platform.

Unbelievable Service Support

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been searching and trying different software for 6-12 months and have not found any provider come close to the support offered by these guys. I was waiting 7-10 days with my last supplier no I get a response within the hour. Sometimes within 10 minutes. And im in Australia.
I have just started to use the product and so far everything is working out well. There are a few things I would change but minor and Im sure well work through them. The system is set up with our work flow in mind and it is great to talk to people who get our industry and the way we work. Most systems try to be everything to everyone and end up being mediocre at best. So far im loving it and the support is extremely good. Well done guys

Finally a single solution to 3 separate CRM problems

Feb 18, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Service infusion App is self-explanatory , could almost replace Quick Books online . It has lots of great functions, plus behind the scene engines ,a great platform to run your company from. Are few things are quirky, but not a deal breaker. Now into my 4th day on the app and it works and make my life paperless .

Best software for HVAC and plumbing business!

Jan 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In business since 1985, we first began using computers in 1993. Over the years, we have used several software providers, some with initial costs of tens of thousands of dollars. Now, for about the same amount we were paying for support, we now have a mobile cloud based software that truly takes our business to a higher level. Thanks Service Fusion!

Has everything you want in a Field Management Software

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion sets the bar on what a SaaS should be in the field management industry. Everything is easy to use and flows naturally. The thing I really like most about Service Fusion is their approach to constantly improve their software. Aramis, who works on the training/technical side of SF, has been awesome since day 1. It's nice being able to e-mail someone with a suggestion or needing some help and know they will get back to you almost immediately.

Overall, I highly recommend Service Fusion to any company that needs a software like this and I couldn't be happier with the service I've received since starting last July.

Most compreshensive CRM/Scheduling/Accounting/Dispatching Software I could find

Dec 15, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software rocks! It does virtually everything we require. There are some idiosyncrasies and glitches, but the Service Fusion team is quick to address the real problems and we feel they truly listen to input from their clients and put the non-critical stuff in the pipeline to be addressed.

My only complaint is the dispatching map could use some major changes, but they seem to have that in their sights.

Other than that everything woks well and truly handles our day to day needs. Highly recommend the Service Fusion team.

Great Home Services Business SaaS

Dec 12, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion is exceptionally easy to use. The platform is really intuitive and easy to understand for everyone within my company from the front office personnel to my service and sales team in the field. Estimating, Scheduling, Dispatching, Invoicing and Email Communications with customers are easily tackled with Service Fusion. It's the details that count and once you get your hands on the system you find little features that make the sales to service process efficient and seamless.

The drawback on the system is in the reporting. Both reporting sales figures as well as customer information for marketing is difficult or non-existent. These are major drawbacks fro the system if using it to run your business. The only hope is the excellent development team that is constantly updating the system. Customer Service, Implementation and Technical Support have been spot on, consistent and readily available. I've been assured these issues will be addressed in the near future.

We have yet to unleash the full potential of Service Fusion but it's been a great decision to switch so far.

Vendor Response

by Service Fusion on January 12, 2016

Hi Jon, Thanks for your feedback and continued support! You probably already know this, but we added the customer list/marketing report, made a few enhancements to the sales/estimate reports and are about to roll out additional reporting options. Thanks again! Service Fusion Team

Allows us to integrate all of our systems digitally and saves us a lot of admin hours!

Dec 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion has been very simple to use. What I like most is that if we have a certain way we'd like it to run, they will work with the software writers to make those changes. Also, Aramis with the training team is outstanding. We asked him to correct an entry for us that we made a mistake on and he actually took a 1-minute video of his computer screen showing us how to do that, so we can just email the video to our team.

We are very pleased with the software features and the service.

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: www.HomeProzz.com is a small startup company and Service Fusion has been a great partner for us. They have been great to work with and we feel confident that as we grow, they will be there right along side us. The feature list is great and the customer support is fantastic.

So far so good!!

Jul 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ive been using the software for two months now. It has helped me keep track of the daily activities in my business and best of all, the customer service is great! As with any software, there's a learning curve. And it was been is so much less difficult with a great customer service team! Thanks again Service Fusion!!

Amazing Scheduling Program

Jul 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent forever looking for a good scheduling software. I worked with quite a few of them as well, and there was always something missing. If it had a good calendar, it had terrible customer service, if it had good customer service there was no accounting! It was getting ridiculous.

With Service Fusion I found a great mix of everything I needed. It is easy to use, and any issues I run into are quickly solved with their awesome customer service. Their customer service is definitely top notch! Max and Aramis always took care of any problems I had, even during their off hours, which I really appreciate.

Definitely recommend!

Far and away the best software we found

May 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All I can say is "wow!" It was not a close competition when we test-drove alternative field service software. Very fast, while most others were slow. Simple, intuitive, quickly-learned, reasonably priced, while the others were complex, cluttered with features that didn't apply to our business, expensive, and were graphically-impaired. All software we tried that was in some ways similar seemed under-developed, and not-ready-for-market. State-of-the-art when it comes to best practices on features. Productivity-improvers that you would have never thought of, like email message creation with templates and field fill-ins just one click away, so you can both call and email the customer at the same time to increase response. ALL our employees, both office and technicians love this software. And I've never worked with a software company so willing to listen to features I wanted, then implement them in a matter of short weeks. You're missing a bet if you don't give Service Fusion a look.

Awesome Product, Easy to Use, Tons of Features

Apr 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion has been an amazing tool for our company ever since we started using their product last year. Their team made the transition very smooth from our previous server based desktop client. Their on-going and hands-on training is unmatched in the industry and has been instrumental to our company success in going paperless and mobilizing our field technicians. We are more than satisfied with Service Fusion and look forward to using them for a very long time!

Best Overall

Apr 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried numerous different softwares and finally stumbled upon Service Fusion. Got in contact with Max and was very pleased with his response time and customer service. We went back and forth for some time and even added a feature that I desperately needed for my line of work. Everything went very smoothly from start to finish and I couldn't be any happier. His assistant Aramis was prompt to take my calls and questions when Max was with another customer. I have good faith in this company moving forward. They are constantly updating and fixing things and are very open to new feature suggestions unlike some other software companies I used in the past. I am extremely more organized and efficient now apposed to my prior business practices. If you're in the field service business this is definitely a no brainer choice!

Awesome customer support!

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion is very easy to use. Not overly complicated like some other programs can be. The customer support is very very good. You can call or email and they answer very quickly. We asked for a feature request and it was added in a very short time. They are also very knowledgeable on their product. I highly recommend this purchase.

Great review

Mar 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The guys at Service Fusion take care of their customers PLAIN AND SIMPLE, great to work with and adjust things quickly to get my business running the best it can run with a great program. Thanks Max and Aramis

So Far, So Good!

Dec 07, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Max's assistance has been outstanding. I am using Service Fusion routinely for every estimate, job and invoice. Its quick to figure out, although we've stumbled onto a few minor things with this cloud based software which could improve our abilities with the program. Max always responds promptly and works with us to resolve any issues.

Great company to work with!

Dec 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have evaluated several dispatching systems.
Service Fusion has the BEST customer service by far!
They have been extremely helpful with my request and helping me get my system up and running.
When dealing with a software vendor support is one of the main things I look for. I have tried other systems the past year and even signed up for 3 separate systems but had to cancel.
With the no per user fee, and the best service in the industry I would very highly recommend using their system if you have a field service business like mine!