ServiceBridge

ServiceBridge

4.5 / 5 86 reviews

Who Uses This Software?

Field service businesses of all sizes and industries; with a focus on multi-location and franchise field service companies.


Average Ratings

86 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Pricing Details
    Discounts for yearly subscription Discount available for +10 users
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ServiceBridge
  • www.servicebridge.com/
  • Founded 5
  • United States

About This Software

ServiceBridge field service management software is designed to assist franchise and multi-location businesses with work order scheduling and distribution, allowing them to eliminate paperwork and engage customers to increase sales. We've had great success with landscaping, carpet cleaning, pool cleaning, pest control, and contractor services. ServiceBridge is cloud-based, works on any device, and includes real-time GPS tracking, invoicing with QBO integration, and more. 14 day free trial.


Features Checklist

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Product Reviews

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Cons: Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

Great Tool for Service Companies

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We have been using ServiceBridge for a few years now and every month they continue to improve functionality and features!

Vendor Response

by ServiceBridge on March 27, 2017

Thanks for the great review, Maegan! Glad you're enjoying our software. We're always working on to add more features in ServiceBridge, including additional report options. If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - there's a feature board in the community section where you can let us know what report options we should be adding and additional ways we can improve our software. Keep in mind our account executives are always here to help if you have questions about reporting functionalities. We look forward to continuing to work with you! - ServiceBridge

General Concepts are Good

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It allows a company to easily have a status of job between office, technicians, and customer.

Cons: You can't permanently remove something and the mapping feature does not work.

Overall: There needs to be a way to delete things from this program. If you even accidentally click the wrong thing or modify a reoccurring work order they will never go away. The only answer that customer service can give you is to mark it as cancelled. There needs to be a way that things can be permanently removed.

Recommendations to other buyers: If you try to plan a route it gives you the longest possible route not the most efficient.

service bridge software

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: paperless office

Cons: i want my techs to be able to write invoices

Overall: We needed a new software platform for our lawn sprinkler company i found service bridge through quickbooks its worked out very well for us. The customer support is good and the functionality of the software is excellent. There was a slight learning curve involved but they helped us out with that.

Recommendations to other buyers: i want my techs to be able to write invoices

Great Product

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use

Cons: wish it did more!

Overall: Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well.

Vendor Response

by ServiceBridge on February 01, 2017

Hi Dorothea! We're glad you're enjoying ServiceBridge and it's working for your business. We wish it did more too, and we're working on that all the time. :) Visit our support site to submit ideas for new features: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests Thanks again! - ServiceBridge Team

Easy to use field software with a nice mobile app

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Cons: All features aren't enabled by default. Limited sales presentation features.

Overall: Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.
There are only 2 reasons I can't rate the software 5 stars.
1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.
2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Vendor Response

by ServiceBridge on February 01, 2017

Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns: 1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client. That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you. 2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management. Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars. - The ServiceBridge Team

difficult fro old guys

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: mobility, can be used anywhere there is internet

Cons: Time to get used to using it

Overall: I'm not very computer savvy, so the change to this product has been difficult, but I've not given up ...yet

Vendor Response

by ServiceBridge on February 01, 2017

Hi Tim, Sorry to hear that the product has been difficult for you. Keep in mind our support team is always here to help - visit our support site at https://support.servicebridge.com/hc/en-us to contact support. We're always here and happy to help, and make sure you have the support you need to adapt our software. - The ServiceBridge Team

Great Product!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Fairly simple & straightforward system. Easy to train new employees on the system.

Cons: Not all of the features are operational at this time.

Overall: Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!

Vendor Response

by ServiceBridge on February 01, 2017

Hi Colleen, thanks for the great review! Glad ServiceBridge is working for your business. We're working around the clock to introduce new features. Visit us at https://support.servicebridge.com/hc/en-us to tell us your thoughts on what features should be introduced next. We appreciate your business and look forward to continuing to work with you. - The ServiceBridge Team

Protec Petroleum

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of changing invoices & editing information

Cons: Goesback to beginning page everytime you edit customers, does not go back to previous screen

Overall: Daniel is great to deal with. Couple of quirks that are hard to get past based on being an online system.

Vendor Response

by ServiceBridge on February 01, 2017

Hi Dawn, thanks for the great review! We'll pass your praise onto Daniel. We'll definitely look into the customer edit -> beginning page jump, excellent point. Glad it's working well for your business and we look forward to continuing to serve you! - The ServiceBridge Team

pretty good but could be improved

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: we have been a user for over a year. still needing changes to your system. calendar default view. document access. my manager has a big list

Not bad, could use a few tweeks

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Mapping and being able to view job history

Cons: Unable to view jobs if assigned to other technicians

Overall: System works but would be nice to receive intructional videos for technicians and ability to view work assigned to other technicians.

Recommendations to other buyers: Morw instructional videos for how to best utilize different features

A customers experience

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Calendar tasks and picture notes

Overall: I was brought in to Service Bridge when we first started with them. I can only speak to the start up process. We were all excited for the program and were given great training. There are endless possibilities for the program but takes time to build them custom to what you need.

Servicebridge

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: the ease of using

Cons: sometimes slow on updating

Overall: Servicebridge has made our company run smoother. Communication is easier between office and service plumbers.

Vendor Response

by ServiceBridge on January 19, 2017

Hello Corey; Glad to hear ServiceBridge is helping to make running your business smoother. As a reminder, we're always open to ideas on how we can improve further. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you! - ServiceBridge Team

Growing Pains

Jan 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great at creating digital estimates for a point of sale and creating a record of notes, pictures, and service times.

Cons: For an emerging technology, there are a lot of missing features for the price tag. ServiceBridge needs to lower their costs on their software until they have more robust features that make it marketable for the cost.

Overall: ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad.

The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms.

ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate.

As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them.

The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark.

Recommendations to other buyers: One common missing element from their software are training videos. Getting help on basic things like creating reports requires contacting their understaffed support.

Vendor Response

by ServiceBridge on January 27, 2017

Hi Kevin, Thanks for your review. We're glad to hear that ServiceBridge is working for you! In response to your comment about training videos, you can find them here: https://support.servicebridge.com/hc/en-us/categories/202524328-Product-Videos We'd love to hear more feedback from you and are open to your ideas on how we can improve our software. Please visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you. - ServiceBridge Team

Rizservices

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I had trouble invoicing to our accounting software. Was able to figure out on the other end. The customer support line we tried calling and no one answer. It takes a couple of days before they answer via email.

Vendor Response

by ServiceBridge on January 19, 2017

Hello Teresa, We're sorry to hear you had a problem reaching our support team. We do everything we can do respond to support tickets within 24 hours during the business week and be available on the phone from 8 AM to 5 PM Central Time Monday-Friday (except for holidays). Please let us know if this happens again and we'll do everything we can to make things right for you. - The ServiceBridge Team

quick & simple

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: been using service bridge with Service CEO for couple years, have not had any problems with the app or service of appointments syncing

Vendor Response

by ServiceBridge on February 01, 2017

Scott, Great to hear your enjoying ServiceBridge! Keep in mind we're always here to listen if you need help or have ideas on how we can improve further - visit us at https://support.servicebridge.com/hc/en-us to reach out or suggest new features. Looking forward to continuing working together! - The ServiceBridge Team

Exceptional tool!

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had an excellent experience with Service Bridge. The customer service from Service Bridge is terrific. There is only one snag which is when changing team members for a particular job, the history of the rest of the jobs change to that new team member. I would also like to see the reporting features be a bit more user friendly. All in all, Service Bridge is an exceptional tool!

Vendor Response

by ServiceBridge on January 17, 2017

Hi Kelly Exceptionally glad to hear ServiceBridge is working for your business! We pride ourselves on fast, helpful support; and it sounds like We've always looking to improve our software, including the reporting and team scheduling functions. You can visit our support site at https://support.servicebridge.com/hc/en-us , where we have a Feature Request board under Community - we're always looking to hear from our customers on what features we can implement to make ServiceBridge the best solution for today's service teams. We look forward to continuing to serve you, and look forward to your feedback on how we can improve our reporting and scheduling functions to be the best solution possible for your business. Thanks! - ServiceBridge Team

Great CRM tools for services industries

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well.

Cons: MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete.

Overall: The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field.
J.Lee

Recommendations to other buyers: Advise,.. me? Every business can benefit from SB. I think to get the systems set up in SB as fast as possible is the key to using it as a tool. I am working all aspects of the business and it is hard to complete the entries and maintain because I am still wanting to fall back on excel. If you have personnel who just focus on the office the transition will be much smoother. If you do everything, it will be a good idea to transition over a holiday when work is slow.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Jennifer, Great to hear that overall ServiceBridge is working well for you! We pride ourselves on the quality of support we provide - I'll pass your comments on to Russ. We understand that implementing a new software program can be difficult. We really like your approach of tackling it during the slower periods of the year so that when it gets busy, your team is already familiar with the system and ready to go. Our account executives are always here to help. In addition, you can visit our support website at https://support.servicebridge.com/hc/en-us for helpful articles, videos, and more. We even have a feature request board where you can tell us what features we should implement next. We look forward to continuing to serve you and look forward to your thoughts and feedback as you become more acclimated with our software. Thanks, - ServiceBridge Team

Great Operating system

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use, functional, instantly lets me dispatch work orders

Cons: wish it had a few more customized report options

Overall: Operating system is much easier to navigate and has great functionality. Makes overall process much easier.

Vendor Response

by ServiceBridge on January 17, 2017

Thanks for the great review, Trisha! Glad you're enjoying our software. We're always working on to add more features in ServiceBridge, including additional report options. If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - there's a feature board in the community section where you can let us know what report options we should be adding and additional ways we can improve our software. Keep in mind our account executives are always here to help if you have questions about reporting functionalities. We look forward to continuing to work with you! - ServiceBridge

The GG of east sac

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Compared to the OS that we were using before servicebrdge is son much easier to navigate and get jobs done quickly. The mobile app is absolutely amazing and makes changing/adding jobs on the go very easy and quick.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Karamjit, Glad to hear that ServiceBridge is easy for you to use! We built ServiceBridge with mobile users and great design as a top priority. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you. - ServiceBridge Team

service bridge soft ware survey

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We appreciate the value that Service Bridge brings to the table. We have not been able to keep up with the webinars etc. and we most likely are not using S/B to full potential due to lack of knowledge or understanding or awareness of system. It seems to me S/B should have a operational manual by now.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Richard, We're glad you see the value in our product, and we hope we can make learning our software as easy as possible. We hold a webinar every Wednesday from 4-5 PM Eastern time - you can find the link in the newsletter we sent out today. If you have the time to join us, we'd love to hear from you. In addition to our dedicated account executives here at ServiceBridge who are always ready to answer your questions, there's a lot of helpful information on our support website at https://support.servicebridge.com/hc/en-us If you can not join us tomorrow for the webinar, we'll post the recording to our support website so you and your team can check it out at a time which fits your schedule. In addition to webinars and product videos, our support website contains getting started guides, detailed articles on particular functions, and even a feature request board. We look forward to continuing to serve you! - ServiceBridge Team

Crew Management Guru

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: ServiceBridge was easy to install and is easy to maintain and use. My crews love it because it's easily accessed on their phone and they can use the GPS, log hours, contact customers, record payments etc.
The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc.
Customers love it because it contains valuable information about their job site, including photos, forms and project data in custom fields.
Adding users is seamless (even when phones are upgraded as they continually are...). The console allows head office to easily adjust access settings, access photos, add and delete users and many other tasks.
The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool.
Honestly, it would be hard to run my business without it.

Vendor Response

by ServiceBridge on January 17, 2017

Thanks for the review, Jennifer! We're happy ServiceBridge is making life easier for both your team and your customers. We pride ourselves on a high quality of support and are really happy to hear we've been able to help your team so much. If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - we're always excited to hear from our customers, show them our software, and learn what we can do to keep improving our software. Remember, we're here anytime you have questions you can reach us at https://support.servicebridge.com/hc/en-us/requests/new We look forward to continuing to serve you and making ServiceBridge an even better tool for your business. Cheers, - ServiceBridge Team

Very Satisfied

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Helps me run my business every day. Syncs with my accounting software, which helps reduce the amount of time I have to spend reconciling invoices & payments.

Vendor Response

by ServiceBridge on January 17, 2017

Thank you for your great review, Carla! Critter Control is one of our favorite companies (so much so that they are the lead case study on our website), and we're very excited to hear that ServiceBridge is working so well for your branch. We're always looking for ways we can improve ServiceBridge even further and invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features, or reach out to support directly with feedback. We look forward to continuing our great relationship together and hearing from you on how we can keep improving to provide you with the best tools possible to manage your business. P.S. - in today's newsletter, we introduced some further improvements to our QuickBooks Online sync to make keeping track of accounting even easier! Thanks again, - ServiceBridge Team

Easy to deploy & integrates seamlessly with ServiceCEO

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The software was very easy to get up and running with our 15+ service technicians. Training took some time but most of them caught on after a couple days. We had some initial issues with our SQL Database not being able to handle the new load so we had reconfigure a few things. Be sure to look into this before deploying a ton of users. Their support team has hopped in and helped us quickly every time we had an issue.

Vendor Response

by ServiceBridge on January 27, 2017

Hi Robert, Glad to hear that ServiceBridge is working great for you! As a reminder, we're always open to ideas on how we can improve further. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you! Thanks again, - ServiceBridge Team

NECS employee

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's been working great for us so far! Missing some useful features like days off but overall great software

Vendor Response

by ServiceBridge on January 17, 2017

Hi David, We're glad to hear you're enjoying ServiceBridge! We welcome you to visit our support site at https://support.servicebridge.com/hc/en-us where we have a Feature Request board under Community - we're always looking to hear from our customers on what features (such as days off) we can add to make ServiceBridge even better. We wish you the best with your business in 2017 and look forward to continuing to support your business as it grows. Thanks, ServiceBridge Team

Great Support

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easily manageable to all employees, office and techs in field.

Cons: Still waiting for ability to create Tasks from within customer main file.
Not crazy about the necessary integration with quickbooks online since desktop is so much easier to navigate but I know that isn't negotiable.

Overall: I had some trouble getting started but with the help of a great support system from Service Bridge we managed to iron everything out. I highly recommend this software.

Recommendations to other buyers: Still waiting for ability to create Tasks from within customer main file.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Beth, It's been great hearing so many positive reviews from our friends at Critter Control - we really enjoy working with you and it's been great getting such good feedback. We look forward to improving ServiceBridge even more in 2017 to give you the best tools possible for running your business. As a reminder, you can visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features (such as creating task within a customer main file), or reach out to support directly with questions and feedback. We look forward to continuing to serve you and our support department is always here to help along the way if you have questions. Cheers! - ServiceBridge Team

Top Hat Chimney Sweeps Review

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of getting information to our technicians- and processing invoices.

Cons: Support- we think the software is amazing but we don't have time to watch tutorials to find resolutions to our concerns. We started this software at the start of our busy season to increase and improve productivity- but having to chase answers is not productive at all- neither is taking my sales reps off the phone for 30 minutes to watch a video.

Overall: We have enjoyed using service bridge- appreciate the ease and the overall access and functionality. We are however still puzzled with many of the functionalities. Communication for the support is not good. It takes several calls and attempts to resolve an issue or concern and rolling this out during our busy season with little response on questions or resolutions is not customer centric.

Recommended

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Easy to use, loads of functionality, always quick response from customer service. I can easily recomend this for every company considering implementing a software for mobile field service.

Vendor Response

by ServiceBridge on January 17, 2017

Hi M! We're glad you're enjoying ServiceBridge and it's working for your business. We're always here to listen ff you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! - ServiceBridge Team

Great stuff

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Grass roots. Works fabulous and you accept our suggestions.

Cons: We can't choose our preferred tax code as default.

Overall: You guys are great. Anytime we have a suggestion or a problem, you're on it right away. I tell every self-employed person about you.

Recommendations to other buyers: Keep it up.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Michael! We're glad you're enjoying ServiceBridge and it's an ideal solution for your business. We pride ourselves on listening to our customers and providing fast, helpful support. We're always here to listen if you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! We plan to keep it up - no signs of slowing down over here. - ServiceBridge Team

Great response with Customer Service!

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customizable reports

Cons: Forms not as professional looking as we would prefer.

Overall: The team always gets back to me promptly with any questions I may have. The software is customizable and partners with Quickbooks as well.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Ed! Great to hear that ServiceBridge is working for your team! We pride ourselves on great support - I'll pass you praise onto Daniel, you're account executive. As a reminder, Daniel and the entire ServiceBridge team are always here to help! Visit our support site at https://support.servicebridge.com/hc/en-us for help in troubleshooting issues, to contact support if you can't reach Daniel; and you can even submit feature requests (such as improved professional forms). We look forward to hearing your feedback on how we can keep improving ServiceBridge to make it the best possible product for your business. Cheers, The ServiceBridge Team

Service Bridge Review

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that we can assign work orders and see what it done and what isn't.

Cons: A better overall calendar view would be easier for our techs. It could be a little more intuitive, but some of that could be lack of user knowledge

Overall: We're still getting the hang of using Service Bridge - our service techs feel like it's not very user-friendly or intuitive. I think once they embrace change a little and start using it, they will feel better about it.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Holly, We're glad you're enjoying ServiceBridge so far. We understand that adapting to any new software can be difficult, and we want to make that process as easy as possible for you. As you continue to get more familiar with our software, please keep us updated on your thoughts and how we can improve. Our support site - https://support.servicebridge.com/hc/en-us - has some great documentation on getting started, as well as an area to request new features; and contact information for our support department. You can also reach out to your Account Executive, Kevin, at any time with questions on the system. We look forward to working with you and look forward to hearing your thoughts as you continue working with ServiceBridge! - ServiceBridge Team

A very essential program for our small business.

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We are a small pool cleaning business and ServiceBridge has allowed us to keep track our daily customer jobs and work orders like no other program on the market. The ability to email the customers with a picture and time stamp and any other information, daily from the work site, is incredibly helpful and I'm not sure what we would do without it. Our customers appreciate what service bridge allows us to.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Kyle, Glad to hear ServiceBridge is helping your pool business succeed! We're actually going to be going to a pool and spa conference in New Jersey next week; and will be introducing some great content for pool businesses in the near future. As a reminder, our support site - https://support.servicebridge.com/hc/en-us - has a lot of helpful articles and allows you to contact support, should you even run into issues with the system We look forward to working with you and helping your pool business succeed! - ServiceBridge Team

Needs improvment

Jan 12, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: slow to make changes in functionality and fit in with my business.
Always have to make my company operation to compensate for functions not in SB.

Great Tool

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great tool for Field Support it helps alot with us being able to dispatch quickly and capture all the customer important information.

Vendor Response

by ServiceBridge on January 17, 2017

Hi Scotty! We're glad you're enjoying ServiceBridge. Sounds like everything is going well! We're always here to listen ff you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! - ServiceBridge Team

Great service company

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It helps to streamline operations allows me to work in the field paperless

Cons: Cannot submit invoices in the field

Overall: The service is good. Great product flexible. The product adapts to my special company needs. It has really helped to streamline the business as we have gotten busier

Recommendations to other buyers: Can't think of any at this time

Vendor Response

by ServiceBridge on January 12, 2017

Hi Todd, We're happy that ServiceBridge is working good for you! As you know we are constantly updating our software and each new feature is prioritized based on our customer's suggestions. Invoicing through mobile app functionality is already added to our Feature Requests page, you can find and vote for it here: https://support.servicebridge.com/hc/en-us/community/posts/115000409968-Submit-invoices-to-customers-through-mobile-app We look forward to continuing to serve you and look forward to hearing more feedback about how we can keep improving our product. Thank you, Daniel @ servicebridge

Impression First 30 Days

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to be paperless. Ability for real time schedule adjustments between office and field.

Cons: Inability to modify some default settings.

Overall: Over the first 30 days the software appears to be straight forward to use. The learning curve is short for basic operation however I feel that there is more functionality that we have not tapped in to. The biggest challenge is data connectivity in weak cell tower areas. It would be nice if the default setting to some of the screens could be adjusted so that you don't have to make adjustments overtime you change screens (e.g. going back into calendar requires that you re-select your time window and the teams you want visible).

ServiceBridge Review

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This system has improved our operational efficiency. We really like the scheduling portion of the software.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Chris, We're glad to hear ServiceBridge is working for you, particularly the scheduling function! We'd love to hear more feedback as you get familiar with the system. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you. - ServiceBridge Team

Amazing software for the service industry

Jan 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the support and the UI is very easy to use. Definitely, recommend it to anyone who is looking for an easy platform with great service and unlimited customization. This software has changed the way I do business for the better.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Adam, Thanks for the great review! We look forward to continuing to work with you as we introduce even more new features and options. If you ever have ideas for new features or improvements; or just want to ask someone about a feature; visit our support section at https://support.servicebridge.com/hc/en-us - we're always here to help and always open to ideas on how we can keep improving. All the best, - ServiceBridge Team

Easy to use and customize this app!

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use... easy to update users

Cons: Glitches from time to time getting it to load up current jobs or work orders, client lists ect.

Overall: We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!

Recommendations to other buyers: It works well... just need to keep in mind it's constantly changing and to keep in contact with support to make sure it's running the way it's supposed to!

Vendor Response

by ServiceBridge on January 09, 2017

Hi John, We're happy to hear ServiceBridge is working out for you! We pride ourselves on providing a product which we can customize to customer needs, and backing it with great customer support. Please keep us informed if you run into glitches by visiting our support site at https://support.servicebridge.com/hc/en-us where you can contact support with bugs as they appear, and also can suggest new features. We are constantly introducing new features and patches; and we appreciate any feedback you have on how we can improve the program further. In regards to constant change, we have a webinar every other Wednesday to keep our customers informed on the latest new features in the program. We'll make sure you're e-mailed on the next one and invite you to join us. We look forward to continuing to serve your business and look forward to your feedback on how we can make ServiceBridge even better. Thanks, ServiceBridge Team

Application Bugs

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Mobility. Instant Estimates on site. Pictures and descriptions are easy to edit and present to customers for review and approval.

Cons: Stand Alone Application needs bugs worked out as far as modifying and editing prices, listed products and service

Overall: Overall I would rate ServiceBridge as a very functional application for field service technicians. The cloud application works perfectly. However, as everyone knows, Cellular signals are not always available. I work and service a rather large area of central Texas. The terrain in this area consists of Mesa's and ravines. The point being I do not always have a signal. The stand alone application of ServiceBridge is functional but does not have the product and service editing. It also distorts cells when we try to edit a price or product description on our iPads. For that reason, I ding the application. Setting up my particular business had some bugs to work out, but the support offered was spectacular as well as always returning a call in short order with any questions we have had.

Vendor Response

by ServiceBridge on January 27, 2017

Hi Kevin, thanks for your review. Our mobile application works offline too and there are no limitations on what you can edit. If you are experiencing any kind of issue or have a question, just let our team know by contacting support@servicebridge.com I will contact you personally to make sure that all questions are answered and our software works great for you! Best, Daniel Acas ServiceBridge Team

Service Bridge

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff. They are very helpful, professional, and very quick to respond. Having said that, Service Bridge in theory, would be an amazing addition to any company looking to schedule jobs for multiple employees out in the field, track their employees to ensure they are at the jobs they say they are at, and customize reports from the jobs so you can have pictures and detailed information for your customers - if the functionality was always consistent. The tracking for the employees is not always accurate so it is not the best way to hold your employees accountable. We have issues with getting kicked out of the app every time there is a software update either from Apple or SB. The app works much better with Android devices, not sure why that is, but I have probably 85% of our issues with SB coming from our Apple devices. I will say that even though it doesn't operate to 100% of what we would like, it still brings a lot of value to our company, and the support staff is always working with us to fix the problems and improve the product.

Vendor Response

by ServiceBridge on February 01, 2017

Sherri, Glad that overall, ServiceBridge is working well for your business! We do our best and pride ourselves on our support and working to support every customer. It sounds like you're already been in touch with our support team, but if you can send us the bugs as they happen to support@servicebridge.com, we can investigate them and do everything we can to make sure that it works for your iOS devices. Thank you for your business and we look forward to continuing to work with you. - The ServiceBridge Team

Easily THE Most Powerful Tool For Your Business!

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, multi-function, solid features.

Cons: Some minor glitches over the years, but nothing terrible.

Overall: ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!

Recommendations to other buyers: I've been using since development phase, so hard to say, as we've worked through so much and come a long way!

Vendor Response

by ServiceBridge on January 09, 2017

Thank you for your great review, Amanda! Critter Control has been one of our favorite companies to work with, and we're very excited to hear that ServiceBridge is working so well for you. We're always looking for ways we can improve ServiceBridge even further and invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features, or reach out to support directly with feedback. We look forward to continuing our great relationship together and hearing from you on how we can keep improving to provide you with the best tools possible to manage your business. Thanks, ServiceBridge

ServiceBridge

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: scheduling, integration with QuickBooks

Cons: Invoices do not always merge over to service bridge.

Overall: Overall good. Still need to figure a way to allow it to work with credit cards. Would to offer a feature for an email to go out for feedback that we could track throughout all customers.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Neil, We're glad you're enjoying ServiceBridge and your experience has overall been a positive one! I have forwarded your review to Kevin, your account executive, and he will be reaching out with some information on our credit card processing partners and ensure that you have the right QuickBooks Online integration set up so that all your invoices are merged. In addition, we invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit additional feedback including making requests for new features under the community section. We look forward to continuing to serve you and hear your ideas on how we can keep improving ServiceBridge! Thank you, Barry @ ServiceBridge

The Brothers That Just Do Gutters

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It saves on all paperwork.
It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due.
A start to finish program that is awesome once you get the hang of all the features

Cons: When it cuts out or there is delays when texting in info

Overall: Overall experience has been great.
At times customer support in transition was a challenge.
If you don't keep up with updates the program kicks off way too much.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Kenneth, We're glad the overall program has been great for your business! We understand starting out with new software can be difficult and we try to make that process as easy as possible. We strive to provide the best customer support possible and welcome any and all feedback on how we can improve. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can get support contact information, view feature documentation; and submit ideas for new features. We look forward to continuing to serve you and look forward to additional feedback from you on how we can continue improving. Thank you, ServiceBridge Team

We appreciate servicebridge

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I am new to the pool business and servicebridge has made it easy for me to learn the business with your user-friendly system

Cons: N/a

Overall: Servicebridge has made running our pool business with such ease. Thank you for providing such a user-friendly program.

Recommendations to other buyers: I would like the invoice screen to show location name for the customers that have multiple locations.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Brook, We're glad to hear you're enjoying ServiceBridge. We set out to make the most user-friendly yet powerful mobile application possible, and we're happy to hear it's working for your pool business! We have noted your comment on location names for multiple location clients and forwarded that to the support team. We welcome you to visit our support site at https://support.servicebridge.com/hc/en-us where we have a Feature Request board under Community - we're always looking to hear from our customers on what features we can add to make ServiceBridge even better. We wish you the best with your pool business in 2017 and look forward to continuing to support your business as it grows. Thanks, ServiceBridge Team

SERVICEBRIDGE

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am very satisfied with all ServiceBridge has to offer. Our techs can access it easily on their phone. Has a lot of room for us to grow into. Hope to soon do all our invoicing through ServiceBridge.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Ellen, Glad to hear you're happy with ServiceBridge and we're giving you the room to grow - we're a growing team, too, and we know how important it is to have the right tools in place as your team expands. If you have any thoughts on how we can make ServiceBridge even better, visit our support site at https://support.servicebridge.com/hc/en-us - we have an area under community for new feature requests; or you can contact our support department directly with your feedback. Thank you again for your feedback! We look forward to continuing to serve you. - ServiceBridge

Very Functional and Useful

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Dispatching daily board, and in-field use for techs

Cons: Reporting breakdowns

Overall: We've been using Service Bridge for several years and it has helped our company dispatch, track, and manage our techs, finances, and growth. It is user-friendly and capable doing a variety of things to help your CSRs, Dispatcher, and Management teams properly record your company's daily happenings. The customer support team is helpful and quick to action whenever needed. Would definitely recommend Service Bridge.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Jordan, Thank you for your review and feedback! We are always looking to improve our solution and have recently introduced an API to give some additional reporting functionality. If you have specific report features you'd like to see implemented, please add them to our feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests We look forward to continuing to serve you and welcome any and all feedback on how reporting can be further improved. Thank you again! - ServiceBridge Team

Don't Tell My Competitors

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Would have no hesitation in recommending the software, in my opinion, suitable for anything for very small to very large and anything in-between with functionality to suit every scenario. Very Strong Reporting, Responsive Team for Support and service enhancements. Overall very pro-active with new "useful" functionality.

We have a distinct advantage over our competitors for our field service requirements, so much so I have withheld our company name as I don't want them to know what we are using!

Vendor Response

by ServiceBridge on January 09, 2017

Hi Paul, Thank you for your great feedback. That's some high praise! We're very happy to hear we've been able to give you a great advantage over your competitors! We like having advantages over our competitors, too - we'd love to hear from you if you have ideas on how we can make ServiceBridge even better! We have a new feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - if there's any way you think we can improve, please let us know so we can continue to provide you with the best software solution possible. Thank you again for your feedback, and we look forward to continuing to provide you with new features and even more ways to make your business better. Cheers, - ServiceBridge Team

ServiceBridge and beyond

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use and setup.

Cons: Really the software does what is suppose to do, and this is no fault of ServiceBridge but when the LTE carrier is slow, service bridge is very slow.

Overall: So, just because the software works well means nothing. If you don't have a great support team behind it, its not worth a dime. ServiceBridge's support has always exceeded my expectations. Fast response time with correct sullutions is what I think this company excels at.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Scott, Thank you for your feedback. We're happy to here you enjoy our support - we pride ourselves on our support team and ensuring all of our customers have the product knowledge they need to make the most of our software. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit new feature requests and submit general feedback. Thank you again for your feedback and we look forward to continuing to serve you. - ServiceBridge Team

Service Bridge Review

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My experience thus far has been good. There are aspects of how Service Bridge works that are still unclear to me. For example, what is the purpose of moving a work order to a project? Can we not update an invoice once we have clicked on an invoice? How is a user to find a customer's phone number when on the app?
I would really love to see a Visio process flow on how Service Bridge works.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Jennifer, glad to hear your experience so far has been a good one! I have forwarded your review to your account executive, Kevin, who will be in touch shortly to schedule a review call with you and make sure that all of your questions about ServiceBridge are addressed. We also welcome you to visit our support site at https://support.servicebridge.com/hc/en-us where you can research questions, view support documentation, and submit ideas for new features. We look forward to continuing to serve you and look forward to hearing your feedback as you get more familiar with our software. Thanks! - Barry @ ServiceBridge

The Glass Guru of Avondale

Jan 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Brand new to the software. I like the way that I can capture data. The flow seems to be easy to learn.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Tom, We're glad you're enjoying ServiceBridge so far. We understand that adapting to any new software can be difficult, and we want to make that process as easy as possible for you. As you go through the process of onboarding, please keep us updated on your thoughts and how we can improve. Our support site - https://support.servicebridge.com/hc/en-us - has some great documentation on getting started, as well as an area to request new features; and contact information for our support department. You can also reach out to your Account Executive at any time with questions on the system. We look forward to working with you and look forward to hearing your thoughts as you continue working with ServiceBridge! - ServiceBridge Team

Mike's review

Jan 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: So far so good, we've only been using it off 4 days now. It seems like it will be much better than our previous software, but it's difficult to tell for sure until we get through the learning curve.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Mike, We're glad you're enjoying ServiceBridge so far. We understand that adapting to any new software can be difficult, and we want to make that process as easy as possible for you. As you go through the process of onboarding, please keep us updated on your thoughts and how we can improve. Our support site - https://support.servicebridge.com/hc/en-us - has some great documentation on getting started, as well as an area to request new features; and contact information for our support department. You can also reach out to your Account Executive at any time with questions on the system. We look forward to working with you and look forward to hearing your thoughts as you continue working with ServiceBridge! - ServiceBridge Team

Great way to track customers

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Track customers and attach pics to each customer without taking up memory on my phone or iPad

Cons: Cannot separate up tax for certain products and having to go back and forth between the app and online versions to perform certain task

Overall: Been using ServiceBridge since Oct 2016 and has been such an amazing way to track pictures and clients without having to keep up with tons of paperwork and SD cards for pics

Vendor Response

by ServiceBridge on January 09, 2017

Hi Jason, Thank you for the great feedback! Regarding going back and forth between the app and online version, can you e-mail us at support@servicebridge.com with more information about the functions you are having trouble with? We may be able to help you troubleshoot and make some modifications to ensure the mobile app works for you. For splitting up tax on products or any other features you think would help improve your usage of ServiceBridge; we suggest submitting this to our Feature Requests forum. We are constantly updating our software and may be able to introduce this function in the future. Our request forum is here: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests Thanks again for your feedback, and we look forward to continuing to serve you! - ServiceBridge team

FEEDBACK FOR SB

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I am able to dispatch easily & invoice quickly.

Cons: Not always aware of changes & have to adapt.

Overall: A good program to work with, the only concern we have is when we have an issue we can not speak to anyone immediately, some times the response time is longer than we want through email & phone. When we do get the support it is very good & efficient.

Recommendations to other buyers: No

Vendor Response

by ServiceBridge on January 09, 2017

Hi Avril - thank you for your feedback. We aim to respond to all support tickets within 24 hours. If it is taking longer then this time frame to receive support help; please e-mail support@servicebridge.com and let us know. We want to make sure you get support when you need it. For product changes, we have a webinar every other week on Wednesday afternoon which covers the latest changes to our software. We announce these features and provide a webinar sign up in our newsletter, which generally goes out 2-3 days before the webinar on Wednesdays. We'll make sure you receive an e-mail next week which will cover new features and updates to ServiceBridge. If you ever have additional questions, ideas for new features; or want to review past new feature webinars which cover updates to the system; visit https://support.servicebridge.com/hc/en-us . Thank you for your feedback and we look forward to continuing to serve you. - ServiceBridge Team

Love the new system.

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Sync with Quick Books Online.

Cons: I would like more capability to print the schedule.

Overall: Roll out was a challenge, but I love the capabilities of our old software. So far I have only used 1/2 of the capabilities and that is 100% better than what I was using. Please keep up the good work.

Recommendations to other buyers: No

Vendor Response

by ServiceBridge on January 09, 2017

Thanks for the review, Chris! We're glad you're enjoying the software so far and we have no plans to stop the good work! If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - we're always excited to hear from our customers, show them our software, and learn what we can do to keep improving our software. Thanks again! - ServiceBridge

ServiceBridge to nowhere

Jan 06, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Poor tech support...calls unanswered. Cumbersome set-up. overall useful once done with the set-up. I expect smoother usability in future.

Overall Very Satisfied with Service Bridge

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall Very Satisfied with Service Bridge - It was adapted to our unique service company and we love that it is internet based.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Angela! Thank you for the review - we're glad you're satisfied and we were able to adapt a solution for your business! If you have additional ideas on how we can improve, visit our feature board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests ! Thanks again! - ServiceBridge Team

Good Experience

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Relatively easy to use

Overall: Service Bridge takes a little getting used to, just like any other software. I find it very user friendly. Service bridge also has an excellent Customer Support Team if you have any issues.

Vendor Response

by ServiceBridge on January 09, 2017

Thank you for your review, Robert! We pride ourselves on our dedicated support team and designing our software to be as user friendly as possible. If you have ideas on how we can improve our software even further, please reach out to us at https://support.servicebridge.com/hc/en-us - under community, we have a section for feature requests, and we're always open to ideas on how we can keep improving. Thanks again! - ServiceBridge Team

Great for keeping track of our technicians and work we've sold

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Able to manage multiple branches and run reports based on sales and estimates.

Cons: This isn't a true CRM and there are some things that can be done to improve the "Customer" aspect of the software.

Overall: ServiceBridge does pretty much exactly what we need it to do, offering the ability to simply schedule and sell work on the fly. We use it heavily in the field and in the office to help manage our growing customer base.

Recommendations to other buyers: Eventually, it'd be good to have this tie in somehow with a ticketing or phone service, where an admin can have the phone calls routed to a web prompt that auto populates the person's information from their ServiceBridge profile.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Greg, Thanks for your detailed feedback. We're glad to hear ServiceBridge is helping your company grow! We're always looking to improve our offering and would love to hear your ideas on how we can improve the customer management within ServiceBridge. We invite you to submit your thoughts to our feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests We've also introduced some new API capabilities which would allow you to tie ServiceBridge into a more robust, dedicated CRM system. Keep us posted on how we can keep improving and feel free to reach out anytime you have questions or suggestions! - ServiceBridge Team

Not a bad software

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Still trying to get used to the software, but there are definitely things easier to use than our old software. It will still be a bit of a learning curve!

Vendor Response

by ServiceBridge on January 09, 2017

Hi Andrea, We understand there's a learning curve with any new software; and we're glad you're finding it easier to use so far. If you ever have questions, ideas for new features, or overall feedback; visit our support page at https://support.servicebridge.com/hc/en-us - we are always eager to hear from our customers on how we can improve. Thanks! - ServiceBridge Team

Awesomeness!

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The mobility and instant updates. The ability to take photos on the fly.

Cons: The inability to attach photos to Service CEO via ServiceBridge automatically. We have to manually download and then upload. I wish that I could access recent history on IOS devices.

Overall: I would give this program all fives with the exception of a longstanding iOS glitch that has not been ultimately resolved.

Recommendations to other buyers: I look forward to learning more about the cloud software that might eliminate Service CEO as a whole.

Fully functional and Customizable

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: A great product, the company is willing to work with their customers to add and modify the functionality to suit the business needs.

Vendor Response

by ServiceBridge on January 09, 2017

Hi Edward, Thank you for your review! We really pride ourselves on the level of customization we can offer. If you have any ideas on how we can improve our product, please visit https://support.servicebridge.com/hc/en-us and go to Community -> Feature Requests. We're always here to help you and always looking to improve. Thanks! - ServiceBridge Team

Well rounded product, excellent support

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Service bridge for almost 3 years now. It's great for the techs to have access to customer's history as well as able to see their calls for the day, right from their tablet or phone. The search feature is better than what we have with our existing software. Definitely, helps get their paperwork done and turned it!

Vendor Response

by ServiceBridge on January 09, 2017

Thanks for the review! If you ever have questions about our features, or ideas for new ones; visit us at https://support.servicebridge.com/hc/en-us and let us know! We're always here to help. - ServiceBridge Team

Great Customer Service

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.

Overall: we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested

Recommendations to other buyers: Great Customer Service

Vendor Response

by ServiceBridge on January 09, 2017

Hi Sara, Thank you for your feedback! We really pride ourselves on providing an application that is easy to use, yet powerful - and backing that with great customer support. We only succeed when our customers do! Regarding your note on purchase orders, we're going to be introducing new functions for purchase orders and PO integration with Quickbooks this year! Your account executive, Kevin, will reach out when this new feature starts to roll out and will make sure we get you set up with it at the first available opportunity. We really appreciate your feedback and are always welcome to ideas on how we can improve our software even further. We have a part of our site dedicated to new feature ideas at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - let us know if you have additional ideas for features. We look forward to continuing to serve you in 2017! Thanks, ServiceBridge Team

Amazing Software

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to add users/delete

Cons: Setting up a new user on their smartphone was tricky at first

Overall: It is extremely powerful, I have not even taken full advantage of it yet, anytime I have had questions the support center has always been super helpful!

Recommendations to other buyers: All around great product

Vendor Response

by ServiceBridge on January 09, 2017

Hi Deb! We're glad you're enjoying ServiceBridge. We pride ourselves on our dedicated support team and are always happy to help! If you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! - ServiceBridge Team

Very powerful tool for business.

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very reliable and powerful tool to manage technicians in the field. Great advantage for our customers, allowing us to increase profits by offering a premium service.

Cons: More connectivity to other accounting platforms.

Overall: The functionality of Servicbridge has allowed to me to grow our business past my expectations. Not only has the field management software reduced my scheduling time but invoicing time has reduced by 80%.
The customer portals and automated site receipts have improved our business presentation, giving us a clear advantage over our competitors. The professionalism has enabled us to focus less on being price competitive and more on a better service.

Recommendations to other buyers: Could not recommend any higher.

Great Team and Growing Product!

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The easy use and search of customers and products

Cons: hiccups in the QBO interface not syncing to invoices showing that they are paid. Most invoices show paid, but there are others that do not. The invoice will be in the account, but it will say not invoiced. This affects the commission and revenue reporting. For now I am using QB to do this.
Also would like to be able to input multiple customers with the same name in system.

Overall: In the stages of using Service Bridge, we ran into some difficulty and Danial was able to jump on board and assist us!

Useful and smart, keeps improoving

Aug 31, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Useful and smart, keeps improoving

Cons: Still occasionaly freezing my handset Samsung Note3, but not as often as last year.
Also phone links in customer contctacts on jobs, those keep adding some more numbers and call forwarde to some automated info and news service.

Overall: Useful and smart, with each update keeps improoving.
Still occasionaly freezing my handset Samsung Note3, but not as often as last year.

Recommendations to other buyers: Keep up good work, well done.

service bridge

Aug 31, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We are able to track customer work orders. I like that we can keep record with photos attached to the work orders. The ability to sync with quickbooks.

Cons: I wish there were a way to customize which custom fields show up for different customers, change the order in which they show up, and have the option to include them on work orders that are sent to customers. Each month I have to schedule the recurring weekly service accounts. I wish there were a way to duplicate that each month; it would save me a lot of time. It would also be nice to view a customer's work order list in one pane and click thru to view in another pane; opening a new window and/or going back and forth to the cust file takes a lot of time. I also wish there were a way to view all photos instead of having to go work order by work order. If some of these features are available I am unaware.

Overall: Incorporating Service Bridge into our business has made work orders and maintaining customer records easier or more accessible in and out of the office.

Recommendations to other buyers: Adding new customer to service routes... if the system could help to route weekly service accounts. Right now we have to map each address in google maps and try to set up routes each day with jobs that are near each other. I realize SB will route a day according to the work orders that are scheduled. If there is a way I do not know how.

Product is Great

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Work orders, scheduling, customers base easy to create from start to finish.

Cons: Time cards wasnt able to create specific week endings only had Monday through Sunday and our work week ends tuesdays. But, they just started time sheets so i'll try that out.

Overall: Product is user friendly on both computer and mobile devices. Set up on mobile devices was very easy. Set up on computers very easy to input customer base and personnel.

So far I'm impressed

Aug 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Any paper forms you use they can re-create so everything is digital

Overall: I'm just starting out with using ServiceBridge, but it seems really user-friendly. Customer service is quick and helpful

Easier to use than other similar software

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn, easy to use.

Cons: Takes a little while to iron out glitches in new features.

Overall: I work for a double franchise, which uses different calendar software for each type of service. Service Bridge is far easier to learn and use than any other I've accessed.

ServiceBridge serves

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that they will listen to users ideas and incorporate them.

Overall: After an initial learning curve, things are running relatively smoothly. When a situation occurs that we don't know how to deal with the support staff is only an email away.

Love this software....makes business so much easier. They keep improving with time too!

Jul 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use for the office as well as the field technicians.

Cons: Would like a better sales tax report.

Overall: We have been using ServiceBridge for about a year and half and I love the time it saves us. Our customers love the pictures and the fact the everything is handled electronically. Another aspect to prove that we are the top notch professionals in our industry.

Service bridge review

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Paperless

Cons: Support

Overall: It's been good, a lot of little quirks that need to be worked out. For the most part it works well, we had support in the beginning, but now if I call service bridge i rarely get ahold of them. In the field using a IOS device lately something is going on and the specialist have to call the office to fix the problem. If I was to call service bridge and try to tell them about the issue nothing would get done about it. We have learned to work with what we have.

GREAT CUSTOMER SERVICE!!!

Jul 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer Srvice

Cons: Too many clicks to get around. The inability to sort Active Customers from Inactive ones.

Overall: It is very easy to use and adapt your business to. The support is excellent and quick, whether by phone or email.

Great Product

Jul 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Connects to QB online. Updates are always improving software.

Cons: Search engine does not always find what we are looking for the first time.

Overall: Service bridge has helped cut our office duties in half while increasing sales and customer service.

More headaches than help

Jul 05, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond.

Cons: If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients.

Overall: Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be.

Recommendations to other buyers: Try another software. I'm sure there are other software around that actually have all of these issues figured out, but Service Bridge isn't one of them.

Vendor Response

by ServiceBridge on July 07, 2016

Thank you for the feedback Christina. We'd be happy to investigate why you are needing to print so many documents when using ServiceBridge. Please contact us and we will configure digital reports for you that will provide the peace of mind that all your data is registering correctly. Additionally, our Audit History feature tracks all changes made in the system so we will find any work order that your create in the system. Nothing gets lost! :-) To your issues with Quickbooks Online connection, we can definitely get you configured if you contact us. We have thousands of people using our two-way sync to great success without issue. Once we address your concerns, you will see significant time savings in your operations from no longer having to do double entry for payments and invoices.

Servicebridge is an outstanding product!

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to teach new employees how to use it.

Cons: Can't manually move jobs into a different spot so that they are in the correct order on the drivers phone.

Overall: Great customer support! We've been using SB for a few years now and it has bridged the gap with ServiceCEO for us.

ServiceBridge Review

Jul 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs.

Cons: Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits.

Overall: We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time.

ServiceBridge Pros and Cons

Jul 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It will keep our team more up to date with what we have coming up and what each person is doing.

Cons: Do not like having to always set a date range to see all of our Work Orders; it would be much simpler if we could set a default for what we want to see each time we open the application. There should be a help link easy to connect to when you're not sure of how to do something.

Overall: I've used ServiceBridge for a few months now. I'm still learning as I go. It was frustrating at first because we didn't build information into the software prior to using but tried to add information as the need came up. If I were to do it over I might not have transferred my QB records and entered the information manually.

Recommendations to other buyers: The way it transferred my Quick Books information is not always helpful when adding new SB records. If I change some info in SB it also changes information in QB which is not applicable to invoicing.

Vendor Response

by ServiceBridge on July 07, 2016

Thank you for your review Joan. Our two-way sync with Quickbooks Online is a powerful feature that we offer. Because you can make changes in either ServiceBridge or QBO and have those changes reflect in the other system, your data will be much more consistent. If you contact us, we could still sync your historical customer information into ServiceBridge from QBO to make your work order creation process a bit easier. To your suggestion about letting a user have default values, settings and filters for their profile, we are listening. Our plan to have this functionality very soon.

Great Tech Team

Jul 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The customer service is amazing. The product that they have developed has helped us transition from paper and pencil/outdated crm website into a mobile app that has allowed us to complete our work orders much more efficiently. Leaving us happy and our customers happy as well.

A strong Back Bone.

Jul 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very stable application. Self explanatory and uses a similar GUI to its sister application (Quickbooks) making it easy to navigate between the two.
Marketing and quoting modules give you a real CRM platform while providing on site support through the mobile App.

Cons: Presently only works with Quickbooks.

International support and offerings are noticablly second place to the US (understandably).

Overall: Servicebridge has come a long way over the years to the point now where it is a strong application in its own right. Servivicebridge reduces our technicians logistical management while aiding in accounting.

International support however is almost non existent. The unfortunate removal of auto grouping of Workorders to invoices internationally has increased invoicing time substantially.

It will be interesting to see the progress of the Public API. Alternate accounting system connectivity will be a major breakthrough.

Recommendations to other buyers: The pricing is a little high once you get over 5 licenses. A bulk licensing or similar system would be good and be an easier sell for small business.

Vendor Response

by ServiceBridge on July 07, 2016

Thank you for the feedback Andrew. We have support in Europe now as well as the US and are looking to add coverage for Australia with our continued expansion there. We can add methods to our API to support other accounting systems and plan to do so in the near future. Our two-way sync with Quickbooks Online is rather powerful and we want to make sure we duplicate this functionality with other products. In the meantime, we'll keep working with you to tune your invoicing procedures to get you back where you want to be.

Great Program and Customer Service

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far its saved me countless hours and stacks of paper. I'd recommend to anyone who wants to increase efficiency in and out of the office.

Customer service is better than the rest as well which made the transition easy and less stressful.

¿¿¿¿¿
5 stars from us.

Vendor Response

by ServiceBridge on December 03, 2015

Thanks Adam!

Awesome, fast, easy to use!

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've tried a lot of FSM's and can definitely say that ServiceBridge is one of the best software on the market. Keep going guys!

Vendor Response

by ServiceBridge on October 13, 2015

Thanks Nick!

Corporate Software Conversion

Oct 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are making the full conversion from a desktop system to ServiceBridge CRM, the cloud based solution for customer management. The CRM program is performing very well for our franchise locations, giving them the flexibility needed to stay on top of their operations. On a franchisor level, the real time reporting capability provides corporate data without waiting for franchise uploads.

Any software change requires users to become familiar with the new product. We are seeing our operators get up to speed quickly with CRM as it is logical in its layout and easy to navigate.

With over 100 hundred locations throughout the US, the logistics of interacting with our local offices during the conversion are daunting. The support we receive from ServiceBridge is first rate! Issues are resolved in a timely manner, and requested features are developed quickly.

Vendor Response

by ServiceBridge on October 13, 2015

We appreciate the feedback, Steve.