SM-Plus Service Management
by Single Source Systems
SM-Plus is a fully integrated business solution for companies that sell, service or install high-value technical or industrial products. SM-Plus streamlines operations for contact centers, work order management, schedule/dispatch and field service management. It helps the organization match the appropriate technician to the job and provided visibility to the inventory of necessary parts and tools, increasing first-call resolution rates. Integrating to SM-Plus Mobile enables further efficiencies.
- Accounting Integration
- Activity Audit
- Appointment Management
- Billing & Invoicing
- Call Center Management
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customer Database
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Dispatch Integration
- Equipment Tracking
- Expense Tracking
- Industry Specific Configuration
- Inventory Management
- Job in Progress Tracking
- Legacy System Integration
- Location Service History
- Mobile Access
- Multi-Currency
- Multi-Language
- Multi-Site Support
- Payroll Integration
- Reporting
- Scheduling
- Service Call Management
- Service History
- Software Development Kit
- Work Order Management
Available on the following platforms: Windows
Support available: Regular Business Hours, Online/Self Service
About Single Source Systems
Year Founded: 1985
Location: Indiana - United States
Number of Customers: 500+ (companies)
Industries Served: Computer, Energy, Fire & Security, HVAC, Industrial & Commercial Equipment, Medical Device, Telecomm
