User Reviews
PubWorks by Tracker Software
USER REVIEWS - All reviews
"Admin Support"
Purchased Date: January 01, 2002
Admin Support Coordinator, Douglas County
September 20, 2011
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Shawna Potter
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
Love the overall product
Cons
nothing bad to say about PubWorks
Overall
nothing to recommend
"Moffat County review"
Purchased Date: July 01, 1999
Manager, Moffat County Road Dept.
September 20, 2011
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Linda DeRose
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
PubWorks is easy to learn and easy to use. Range of reports is very helpful.
Cons
Could use a little more range in reporting on Fleet end.
Overall
Would highly recommend this program to anyone.
"Public Works Manager"
Purchased Date: N/A
Public Works Manager, Greenlee County
September 20, 2011
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Ron Pearson
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
getting better
Cons
Support is not very good especially for the user. Trainning wasn't very helpful.
Overall
Would like to see support for the user not just for the IT/IS department.
> Vendor Responses
Ron:
Our sincere apologies if you're not experiencing the level of support as promised. Lucy Smythe, our Customer Relations Director will be contacting you immediately to discuss with you a plan to be sure you have the support and training to enjoy the full benefit of PubWorks. Thank you for taking the time to submit a review and for allowing us to resolve your issues right away.
09/21/2011 by Tracker Software
Our sincere apologies if you're not experiencing the level of support as promised. Lucy Smythe, our Customer Relations Director will be contacting you immediately to discuss with you a plan to be sure you have the support and training to enjoy the full benefit of PubWorks. Thank you for taking the time to submit a review and for allowing us to resolve your issues right away.
09/21/2011 by Tracker Software
"Pubworks Review"
Purchased Date: March 01, 2010
MIS/GIS Specialist, Edgar County Highway Department
June 22, 2010
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Shannon Quinn
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Ease of Use
Implementation
Fits Needs
Features
Customer Service
Pros
1. Ease of use
2. Features available
3. Perfect for small local government agencies
Cons
1. Large amount of reports can be a little hard to navigate
2.
Overall
Great software and great people to work with
