User Reviews
FleetMatics GPS Tracking by FleetMatics
USER REVIEWS - All reviews
Purchased Date: August 01, 2009
Owner, Halverson Trucking
May 19, 2012
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Pros
If you send in a written disconnect notice they ignore you, "7 times" and say they never got one in the mail or faxed to them, I have a friend that ordered from them and he didn't even get them installed yet and they were trying to charge him month fee's when the contract states it will start in 45 days OR when installed and they argued about it the whole time so he sent them back because he could not trust them, they even sent it to collections and he had to win it in court because the contract stated the 45 days or when installed and none was met and they tried charging him over 800 bucks for the time he argued and didn't even get to use them
Cons
I WOULD NOT RECOMMEND AS I HAVE HAD THESE GUYS FOR OVER 3 YEARS AND THEY ARE NOT PROFESSIONAL AT ALL!!!, they will try to rape you out of all the can, the system is pretty good but there customer relations and working with you SUCK!! DO NOT GO WITH THESE GUYS!! if they keep to there own contract they would be good to go!!
Overall
The software is good to an extent, they charge way to much and if you add any units and sell a few truck later they want to charge you seven thousand dollar to Take them out, even if you didn't have them when you first setup an account, they are greedy and auto renew your contract without your approval
Purchased Date: N/A
Manager, Fleet and Operations, Morania Oil of Long Island
November 18, 2010
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Pros
GPS tracking is very useful. Service techs are responsive.
Cons
The reports are sometimes difficult to manage
Overall
Recommend to members in industry
Purchased Date: May 01, 2010
Mr, MVCH Ltd
November 15, 2010
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Pros
Risk of theft by hirer erradicated.
Ability to monitor vehicle location with a view to return times. Customers who are awaiting a vehicle can be kept informed of how long their wait will be.
Accurate vehicle usage billing easily obtained by various report methods.
Fuel usage discrepancies easily resolved by route replay.
Easy vehicle location identification in the event of breakdown.
Fleet maintenance simplified.
Prevention of unauthorised overseas travel.
Easy recovery of vehicles from overdue customers.
Cons
There is no down side to having the fleetmatics system on your fleet. Yes as in life everything costs but we have saved probably in excess of ??20,000 already in theft prevention alone. With the added facilities for monitoring time at idle and service requirements this saving is sure to rise.
Overall
I would strongly recommend Fleetmatics to any company whether running single or multiple vehicles. An easy to use yet extremely intelligent system, Fleetmatics will instantly give you peace of mind and will over time save you money.
Purchased Date: June 01, 2007
ASM, Ingersoll Rand
November 10, 2010
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Pros
Awesome application and price
Cons
Contract pricing doesn't allow flexability for down turns. Always allowed to edit the contract for additions, but impossible to remove units no longer in use.
Overall
Buy - worth the price
Purchased Date: November 01, 2010
Fleet Director, Daybreak Express Inc.
November 10, 2010
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Pros
The Fleetmatics units are doing a great job for us. The units update every minute allowing dispatch to know where the units are at all times. For maintenance we have updated miles every day. I cannot ask for any more information than we are now getting.
Cons
I do not have any complaints
Overall
I highly recommend Fleetmatics performance and service
Purchased Date: August 01, 2008
Office Mgr., Concrete Coring Co.
November 10, 2010
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Pros
We looked into several companies for a GPS tracking system, but found from the start that Fleetmatics has the most affordable, user friendly system out there. The demo they provided orginally really got our attention. We have saved tens of thousands of dollars in using this system for coordination of scheduling and in payroll. We also saved hundreds of thousands of dollars when our truck was stolen along with all of the equipment in it. With our live fleet tracker, we relayed to the police exactly where the truck was going and they were able to stop and arrest the thief. We love the system, their customer service and would never even consider changing.
Cons
We have not found anything wrong with this system.
Overall
Highly recommend for ANY company and have given them numerous referrals.
Purchased Date: November 01, 2005
Director, Call A Wash Ltd
November 10, 2010
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Pros
- Excellent value for money
- Easy to use
- Simple means of monitoring driver speeds, costs, hours etc
- Fantastic way to locate drivers at all times
Cons
There are no downsides to this product!
Overall
Can't recommend this product highly enough. It's an excellent management tool for any business with a fleet of vehicles on the road.
Purchased Date: January 01, 2006
Administrator, Powell's Electric Service, Inc.
November 10, 2010
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Pros
Great for when customers call and say we weren't there that long and I can print a report.
Cons
We ae very happy with the online tools - no cons to report
Overall
I would highly reccomend this tool. It is very easy to use.
Purchased Date: June 01, 2007
President, Alpha Delivery Services, Inc.
November 10, 2010
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Pros
user friendly, helps to identify where our drivers are. it's the first thing i open up on the computer every morning. also helps that it can be used from another location (home on the weekend). also many vital reports, from verifying time cards to service alerts. really helps rescue drivers when lost, especially with the new upgrades, where you can see satelite images of the area they are in. just yesterday we helped out agian with the use of this tool.
Cons
hate that is a 4 year committment, but don't know what i'd do without it. that's the thing about a product/service it sells itself and shouldn't need to have a 4 year commit. my committment is coming up soon, now i have to decide whether to remain with fleetmatics or shop around. i'm defenitely sold on the concept, performance and ease of use.
the one thing i really dislike is the property tax that the third party vendor attaches to these units. i don't know if it happens in any other state, but in the state of michigan equipment that is in a vehicle is not subject to property taxes. i know this as we used to run with radios in the vehicles to dispatch our drivers. this was never part of a property tax bill, even though those units ran around 1K each.
Overall
i love this product, the fact that it is consistantly upgraded and tweaked. i really never have taken advantage of any training because it is so easy to use, even a dummy like me can utilize it, and my other managers get the reports they need.
