RealGreen Systems

Service Assistant

2.5 / 5 3 reviews

Who Uses This Software?

We partner with companies of all sizes: start-ups, small businesses, mid-size and franchises.


Average Ratings

3 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $95.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • RealGreen Systems
  • www.realgreen.com
  • Founded 1984
  • United States

About This Software

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.


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Features Checklist

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management

Product Reviews

Very disappointed

Jan 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: I've used this software with other companies I worked for before starting my own business. It was always great as an employee, but as far as helping me run my business, not so much. It's too exspensive. $/ month for basic customer tracking. Billing is awful. You have to print every invoice, even if the customer doesn't want an invoice left, with the invoice paper costing a minimum $ for 500 that you have to purchase through the company. If you email the customers an invoice, you just have to have faith that it went through, because there is no CC option. There is also no link for the customer to pay online in an emailed invoice. You have to pay an extra $ month to create a Customer Assistant Website for the customer to pay online, but they give no assistance in actually helping your customer find said website to pay their bill. The credit card processing is super slow as it takes 2-5 minutes just to log into your account to see who's paid you today, and for some reason only syncs with the software every 2 hours. So customers could call you saying they've paid, and you'll be none the wiser. None of this is mobile friendly, and everytime you call them asking why the system doesn't do something, they try to up sell you for another $ month.
Mobile access is $ per device
Emailing customers an invoice with a link to pay on-line is $ per email.
The routine software is more.
The paper to print is ridiculously expensive.
They never solve a problem when you call, they have to enter a ticket so that a service tech can call you back, eventually.
There are too many moving parts that creat too many opportunities for mistakes with this software.
Spread sheets and QuickBooks at $/month is a much smarter option, unless you just like throwing money out of the window.

Vendor Response

by RealGreen Systems on January 18, 2017

Thank you for honest review. We are pleased that you enjoyed using our products while you were employed in the field. As a business owner in any industry, there are unfortunately some necessities that can be very expensive. However, our product costs are in-line with many of our competitors. Real Green Systems offers a complete product, which helps run every aspect of a service industry business and is considered investment in growth. I see from our records that you are a new client. We would still love to keep you as one of our valued customers. As thousands of customers worldwide can attest, Real Green Systems offers great products and services, as well as experienced service industry marketing experts and business consultants that are invested in making clients successful. If you sincerely like using our products, but are finding affordability a factor, please contact your Real Green rep at (800) 422-7478 to investigate a solution that fulfills your business needs.

best out

Apr 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The other user doesnt know how to use it, he is an idiot. It runs our plowing mowing fertilizing and every other service we offer, seamlessly. Billing is cake and it keeps track of data very good.

Very disappointed

Jul 30, 2014
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: This software is very costly and I thought that it would be the best for me but I have been nothing but disappointed. Clients have called every month since I got it complaining about the confusing bills. They make you buy their paper which is an added expense. This was supposed to help me make sure everything was getting done and speed up the monthly invoices. I have missed a lot of projects and the invoice process takes 2-3 times longer. I think the thing that upsets me the most is that if I make a mistake on a bill I can't fix it without the client seeing it on their invoice.