Average Ratings

3 Reviews
  • 1.5 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Karmak
  • www.karmak.com/
  • Founded 1981
  • United States

About This Software

Inventory and service shop management software for heavy-duty truck service shops, parts distributors, fleets with service operations.


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Features Checklist

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management

Product Reviews

Business Owner

Jun 03, 2016
1/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: The quality is terrible and someone explained why: they abandoned a high quality manufacturing process and demoted the developers who pushed for the quality control necessary to produce a quality product. Instead, they opted to crank out an inferior product using poor quality manufacturing processes. The one thing they do have going for them is that you will get great customer service after their top-of-the-line Sales team sells you their heaping pile of software. So when you are frustrated by the over-complicated, bug-laden applications, you can call their support lines and take it out on them.

Too slow for everyday use. Too much data was lost in the conversion.

Jan 21, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: Fusion is a far cry from the wonderful picture painted by their sales team. On the morning of the "big day" we stood around for 3 hours waiting for their team to figure out how to make the program work. Seems they were not fully prepared. Now there are some nice features like being able to search by customer p.o. and being able to void and reopen an invoice to edit it. The move parts function in R/O is also nice along with several other functions. But it is plain to see that Fusion was designed by people who never had to work a busy parts counter. Eight clicks/tabs before you can enter a part on an R/O. Want to print a quote, well now just hit print in 3 different popup screens. Reopen a quote to see what parts on in stock requires you to click/tab on each part one at a time. Come on folks when things are rocking at the parts counter there is a need for speed. The stock answer to many questions was that everything was going to be ok once we got use to the system. After 3 months that has not happened. What ever happened to the practice of K.I.S.S. Let us not forget all the data that was not converted such as core tracking,customer history and the many many years of valuable memos. Have pity on the poor accounting department which is now in chaos. You would think that there are better choices out there.

Fan of the mouse! Click, Click, Click, Click, Click, Click, Click, Click, Click

Sep 12, 2015
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: Point and click should be the name of this program.