User Reviews
eTapestry by eTapestry
USER REVIEWS - All reviews
Purchased Date: June 01, 2011
Founder and CEO, Here to Serve
December 12, 2011
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Pros
On the surface, the features are hard to beat. Their reputation through Blackbaud would lead you to believe they are a top notch organization. Their sales efforts and people are really good...attentive and always available.
Cons
This company is resting on a PAST reputation and on the coat tails of Blackbaud. As a previous Director of Account Services at two major fundraising agencies serving domestic and international nonprofits, I felt I had selected the best company for my nonprofit's fundraising soluction. BIG mistake! They know NOTHING of project management in the set up of a new client. They don't provide a schedule of deliverables and who provides what when. They do not do wire frames on their website or eCommerce forms so you don't know what you are getting. At every turn they tell you they will charge you more if you change anything. They start NOTHING until they have EVERYTHING they want but give the client NOTHING to see what we will be getting from them. THEN they take 6 weeks and don't tell you a date when anything will be delivered. When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.
Overall
This company lacks effective project management and communication with their clients, especially during the set up of their services. When they fail at communication and project management they blame the client and make you feel as if you are the "client from HELL!" Since I was director of Account Services at two major fundraising agencies, I DO KNOW project management and how to effectively communicate schedules, expectations, project responsibilities and deliverables to clients. They are failing miserably and I did not expect to get this horrible level of service and then made to feel as if I was creating the problem! if you want to abdicate all responsibility in what eTapestry does and get what they give you, you will probably like this company. However, if you are at all knowledgable and want things done in a professional and organized manner having input in how it turns out, don't go with eTapestry. You will be sorely disappointed and face ongoing threats of increased costs.
Purchased Date: March 01, 2009
Director of Operations, Free for Life International
October 06, 2009
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Pros
Many features, reasonable price (except for training modules).
Cons
Not intuitive or user friendly, difficult to wade through at first. I paid $500 for their
'training' which consists of hours and hours of videos, some with 'computer voices' rather than humans. When I asked support to help me set up a mass email, they told me NO, that I had not spent enough time going through the training for them to be willing to spend the time to help me. I was shocked that after paying for training that they would do this.
Overall
I'll give it a c minus - not recommended. Even though the product has some very good features, there is a large 'hump' you have to get through in order to get it up and going. If you insist on using it, buy unlimited phone support and forget the expensive training modules.
