Patron Technology

PatronManager CRM

3.5 / 5 3 reviews


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Patron Technology
  • www.patrontechnology.com/
  • Founded 2001
  • United States

About This Software

Patron Technology strives to revolutionize the arts industry by offering PatronManager, a 100% cloud-based system for ticketing, subscriptions, membership, fundraising, and e-mail marketing, built on Salesforce especially for arts & non-profit organizations, at a price that every organization can afford.


Features Checklist

Vendor has not completed this information.


Product Reviews

Beware

May 05, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We discussed several things with Patron Manager prior to signing a contract. One of those things was dynamic pricing. PM said they could handle this type of pricing and never once mentioned an added fee was even a possibility. Several weeks after signing a contract, PM informed us that we'd need to pay an additional fee to use these tools. When we asked to back out of the agreement, PM allowed us to, but did not return our full set-up fee -- unethical at best. I would not recommend PM.

Customizeable, lots of features on admin side

Apr 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Runs on Salesforce platform. PatronManager / PatronTicket has so much customization and programming capabilities. Easy to train staff for simple sales and ticketing, as well.

PatronManager - A Comprehensive Solution for Ticket Sales and Donor Management

Jan 08, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Townsend Center for the Performing Arts is now in its second season with PatronManager. The system is built on the SalesForce Platform, which is the leading CRM and database platform used by most of the Fortune 500 companies.

PatronManager is a comprehensive solution that uses the totally cloud-based platform from
SalesForce. The ticketing product and the donor management product are built onto the platform and delivered to any type of device, desktop, laptop, tablet, phone, etc... There is no install process at all for your venue.

The system is extremely flexible and powerful. You can write your own reports, build countless events, store limitless amounts of data, add fields, add workflow, add reports, etc.

There are 3 versions of subscriptions, multiple ways to do discount codes, secured links, and private, timed portal access. The system does take a while to learn because it offers so much.
In our old system, we had not received any type of update for over three years. SalesForce updates the platform once per quarter with major releases, then security updates when needed. On top of that, PatronManager updates the product with 4 to 6 releases per year. The product is evolving and improving at incredible speed with nearly 10 updates total per year.

Once you get through the learning phase, the product will consolidate countless silos of data into one system and deliver it to you from every possible device. Plus, it is stored by a major corporation on highly secure systems.

All in all, the system delivers incredible features and the price is great.