Who Uses This Software?

Greater Giving works exclusively with schools and nonprofits across the nation.


Average Ratings

24 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Greater Giving
  • www.greatergiving.com
  • Founded 2002
  • United States

About This Software

Automate, track, and streamline your event and fundraising efforts. If youre juggling paper files, spreadsheets and documents, start now to make your execution more efficient and effective with our cloud-based solutions. Greater Giving Event Software will help you easily track all the details related to an event. Use theses solutions to turn your tablet or laptop into a register anywhere at your event, processing transactions, pulling reports, and giving you a 360-degree view of your auction.


Features Checklist

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Product Reviews

Useful, But Clunky

Apr 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Our organization used Greater Giving for many years to handle program and event registrations, ranging in size and focus. It can be difficult to set up and use but efficient once you have the information.

Too difficult for average volunteers

Jan 12, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Greater Giving is very feature-rich. Too feature-rich for my needs, it turns out. We are a small private school and used Greater Giving for 2 years for an annual gala with an auction as well as a Fun Run fundraiser. I liked the flexibility to customize reports and printed materials, but the way it handled auction items was extremely time to consume. You are required to enter each thing as a single item, then create a package. It didn't matter if it really was a package of 2 or 3 items or if it was just one thing - everything had to end up a package. That basically doubled the amount of data entry for me. I found the program far too difficult to use with volunteers - way too much of a learning curve. I did really like the event-night software and found it easy to use, even with the volunteers.

Greater Giving - really does give!

Oct 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's overall ease of use and convenience.

Cons: Some of the features are difficult to use/not up to par- peer to peer fundraising for ex.

Also the webpage/landing page building can be quite complicated and the tutorial isn't comprehensive enough. Same goes for the reports- we know that there are so many but the training just touches the surface.

Overall: Our development office has now been using Greater Giving for a little over 2 years, after doing some extensive research and choosing it as the BEST option. This has given us the opportunity to use it for many different events more than once and across different departments/colleges within the medical university. Because it is web based, there are no restrictions on number of users and you can lock/unlock per event we have used it with select "third party" events- where all proceeds benefit us but the event is run by a group of volunteers and not a formal organization.

It helped us streamline some of our functions for all our various events. It has also given us an opportunity to try some peer to peer fundraising. Other departments have now begun using it and others are now attempting events because this platform is available.

We've found the ease of use in training our volunteers and interns a plus. The fact that almost anyone can be trained to create a landing page for ticket sales, auctions and peer to peer campaigns is a huge advantage for our organization. Go Time (day of event) process is another favorite aspect of Greater Giving.

Overall we have been so pleased with both the customer support- some of our suggestions have even been incorporated in 2 upgrades since we've been using it! And they've actually lowered instead of increased the cost on Mobile Bidding (you used to have to pay per mb event and now it's a once a year cost) Not only are more funds raised, Greater Giving give us back time as well!

Recommendations to other buyers: Maybe subsequent trainings or "papers" on best practices or features etc. Sometimes you don't even know what you don't know.

This software has brought our event to new heights!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Working with Greater Giving has enhanced our department, events and my job tremendously. We have used the software for several years now and have added mobile bidding most recently. Mobile bidding has increased our silent auction sales by 25% in just the first year of use and look forward to using it again and growing our revenue!

Made an impression on our guests!

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Makes checkout seamless at silent auction event.
You don't loose revenue trying to hunt down someone who bid but didn't pay at the end of the night.

Cons: I'd love for it to be cheaper!

Overall: Using Greater Giving Express Pay allowed our guests to have a more seamless experience at our silent auction. Guests commented on how easy it was to participate in all aspects of the event using their bid number and not have to worry about standing in a checkout line at the end of the night. I wouldn't go back to using anything but this! As a small nonprofit, we are always looking to save money, so the price tag is a hurdle - but once you think about the gained revenue because your guests are focused on giving and not worries about check out - the price is worth it in increased revenue.

I'm a Greater Giving Fan

Oct 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Greater Giving for several years to manage our online giving pages and our school's fundraising event. This year, we added the mobile bidding component. This was the second time we've used mobile bidding, the first with a different company. I was looking for a product to easily manage all the auction and mobile bidding steps myself. This produce was so easy to use.

The customoer support throughout the event was wonderful, often responding the same day when contacted, always by the end of the next business day.

We are most likely planning to use mobile bidding again at our event in 2017, and I am already considering ways to use what I learned at the last event to make this one even easier, all using the things I learned through using Greater Giving.

We are a happy user. Thank you.

I highly recommend this product for anyone looking to increase revenue at an event and enhance the experiences of the attendees

Another great event with the help of Greater Giving!

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Greater Giving's Event Software and mobile bidding platform for the past several years and just finished my largest gala event yet - with over 400 people attending - and I don't know how I could have done so without it! From tracking all of my items and packages, to assigning guests to tables, viewing their purchases and organizing mobile bidding and a text to give campaign, it makes me look like a pro. My volunteers love it, my guests appreciate the ease with which they check in and check out, and I find the system itself to be very user friendly. And for those rare times when I can't figure it out myself, chat support is fabulous! I have recommended this software to several colleagues and will continue to do so.

Could not do what we do without Greater Giving!

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Great customer support. Full reporting capabilities. Easy customization.

Cons: When the website gets updated and things move around or there are different ways to do them. No manual updates when that happens.

Overall: I sourced Greater Giving back in 2010 when we were producing our first Gala. I wanted software that would easily keep track of people and items. The ability to create a website was a bonus! Greater Giving performed like a champ before, during and after the event.

I also began using the website capabilities for other events/fundraisers. The sites are pretty easy to set up and maintain. When I have needed more help, customer support is always there.

They were really there for me at our second gala when the power went out. We had just finished the silent auction and the guests were seated for dinner and being served when the power went out. We were able to process all the silent auction items as we worked from the software and not the cloud. We decided not to have the live auction or fund a need. Instead, Greater Giving assisted us in creating an online auction and worked with us every step of the way. Their expertise and great products helped to save what could have been a disaster.

Hospice East Bay has about 4 events a year where Greater Giving is utilized. As long as I am the Development Associate for this organization, we will be continuing our relationship with Greater Giving!

Transform your Auction experience!

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, customer service, mobile bidding function

Overall: Our school has benefited tremendously by using the Event Software and Mobile Bidding. In a few weeks we will be using both for the third time at our next Auction fundraiser. After the first year, we not only paid for the software and mobile bidding BUT increased our silent auction profit by $10,000! The program is very easy to use, streamlines all of our donations, and allows us to perform quick reviews post-event. Customer service has been exceptional. Several calls are set up with the Greater Giving team prior to the event and a team member is available during the entire duration of the event. All questions have been answered quickly. The Greater Giving team continues to give suggestions each year as to what we can try at our next event to help increase our profit. And both years the software has been updated with new features. Biggest benefit for our school has been the elimination of long checkout lines at the end of the night. With Mobile Bidding, guests having registered a credit card either before the event or during check-in are instantly notified of their winnings as soon as the Silent Auction closes. Priceless! We continue, a few years into our experience, to get great reviews from our attendees about the significant improvements that this package has made to our annual funraiser.

Recommendations to other buyers: revolutionized our event at a price about half of a competitor's product

Greater Giving: Great software for event management

Oct 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, outstanding customer support, mobile bidding option/component, auctioneer features for a professional live auction, leader boards, smooth check-in/check-out event process, ability to e-mail receipt to patrons at check out, volunteers absolutely love it! Patrons are very impressed at the flow of the event when we move the event management to Greater Giving.

Cons: Reporting is confusing and needs work and they need to make improvements in the backend website creation process but we are able to get the information out of the system that we need and we have great looking, easy to use websites.

Overall: We use Greater Giving to manage our Marquee events (galas, golf, wine tasting, etc.) - events that usually have an auction component and the staff, volunteers and constituents love it. I've personally used Greater Giving software for the past eight years and have never worked with a software vendor that is more in tune with their customer's wants and needs. They actually ASK for ways they can improve the product and LISTEN! I've seen our suggestions appear in product updates repeatedly over the years and they never stop trying to improve their product.

We began using their mobile bidding service over the past couple of years and the staff and patrons love it. Their Go Time event night software is so easy to use I barely have to train volunteers on event night - the software just walks them through the check-in/registration process and makes check out at the end of the night a breeze. As previous reviews mentioned, their website and reporting areas are a little more cumbersome to use, but I know that they are working on that too - we've already seen some great advances in reporting with the latest software release.

Greater Giving software and event support is outstanding - they are only a phone call away anytime, but most importantly on the day of your event and a LIVE person answers the phone who knows the product and can fix your issues and get you back on track in no time! They are fantastic.

I would highly recommend Greater Giving to any non- profit interested in experiencing a great event management tool. This is one fantastic organization!

Satisfied Customer for over 7 years.

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and customer support.

Cons: It is a little higher in cost but well worth the expense and ease of mind the night of the event.

Overall: We have used the Greater Giving software for our last 7 galas/auctions and each year it continues to improve and make the back-of-house operations easier for our event volunteers. I would highly recommend this software to anyone who is wanting to make operations seamless for both your guest and volunteers. Mobile bidding functions that were incorporated are very popular with our constituents and have raised the overall amount of donations given.

Keeping my life sane!

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The database features and fields, mobile bidding and ease of email campaigns.

Cons: Some of the fields could be located on different pages to make the work flow more integrated

Overall: Using the Greater Giving Software has allowed me to really be in control of the data and the ROI of my events. The software is very easy to use and set up. It has tremendous functionality and flexibility to engage multiple users. We look so professional at our events at check in and check out and guests love it.

I have been using the product for three years and have hosted 10 different events through the software.

Mobile bidding is beyond amazing! It has transformed our event and put the fun back in the cocktail hour because we are able to open up the bidding the day before the event to allow guests to browse and start the bidding process in the comfort of their own home or coffee shop.

The reports have been invaluable to use with new committee members year after year to really hone in on the auction items that sell the best.

The database makes connecting with the audience easy, year after year.

One of the most important areas is the upper management. They actually listen to the clients and work to make needed changes to the product to be the most customer friendly product out there. The concern upper management has for the end consumer shows in the call center support. Their customer service staff is always available to answer questions and help guide me through anything I am doing or stuck on.

This is great product that is just getting better each year!

Recommendations to other buyers: Don't ever hesitate to call their customer support - they are wonderful and helping to sort out anything you are doing.

Great customer service and a continually developing product.

Oct 18, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for event night volunteers.

Cons: There is a great deal of options and functionality so there is a learning curve to make the most of the features.

Overall: We have had success with the Greatergiving event software for the past few years. Each year improvements are made and functionality is added. We have received excellent customer service starting with our sales rep, to the event rep and finally the help desk.

Nightmare to use on the backend

May 07, 2015
2/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't wait to get rid of this software. It looks good on paper until you use it. We couldn't make heads or tails of the reports. Designing the website pages were challenging (and I'm a website designer). Not intuitive. Inflexible. Want to had a field? Forget it. Want to add instructions or a different title to a field? Forget it. At the bottom of your website will be an ugly black bar with the Greater Giving logo - and you can't get rid of it. I've ask them to change it from a black bar to transparency or white, no luck.

Vendor Response

by Greater Giving on May 11, 2015

Thank you for your very valuable feedback. First off, we are sorry to hear your experience was so incredibly frustrating. Your feedback is helpful to us as we continue to develop and improve our products. We recently hired a new Product Manager and he is very interested in speaking with you further to gain more insight. Secondly, we've been listening to feedback about the reports and the black bar and are already updating those areas for further customization so users do not feel stuck. Overall, thank you for your candidness, and we would like to work with you on accurately collecting your pain points and suggestions to improve our solutions. Jill Boyer Senior Marketing Manager

Greater Giving is a great non profit partner

Feb 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Greater Giving has been a great partner for planning and executing the auction for our school for the past five years. The addition of Go Time for check-in and check-out and seamless data flow between our auction database and the mobile bidding platform has made event night run smoother than ever. The customer support has always been very responsive and helpful when needed. We have seen a steady increase in auction revenue since switching to mobile bidding, not to mention a decrease in "auction night madness." I call it a win-win-win for staff, volunteers and event guests.

Recommend Greater Giving for nonprofit events management

Feb 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Greater Giving for the past three years to manage our agency's gala. Last year, we added the mobile bidding component. When we jumped from 'paper' to Greater Giving in 2012, our goal was to make our guests' experiences at the gala as painless as possible. We also wanted to make it easier to manage for the volunteer leadership in our cash out room. With the help of Greater Giving, our gala has become one of the best in Rochester, NY. We have over 700 guests that register quickly and easily, and most who choose to pre-swipe a credit card, making the check out process no longer a necessity at the end of the evening. Our auctions have grown, and the return on value as gone from 55% to 78% last year - the first time we used mobile bidding.

The Greater Giving service team has been exceptional, often responding the same day when contacted, always by the end of the next business day.

Greater Giving has many layers and takes time to truly understand all that it can do to help with your events. However, it is easy to understand, and the time invested will pay off with happy attendees and volunteers and significant growth in amount raised.

I highly recommend this product for anyone looking to increase revenue at an event and enhance the experiences of the attendees

GG Event Software great for small and mid-sized organizations

Feb 08, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product suite includes all of the basic tools/features you would want in this type of product. The online payments web tools are also good, but somewhat limited. Users with substantial html skills can get a lot more out of it, but non-technical users may find the tools difficult to navigate. The fact that the web-tools allow us to build entire websites (not just registration, donations, and sales) adds tremendous value.

For a small to mid-sized organization that needs a full suite of tools to handle this arm of their business, it's a great option and I recommend the product. My organization is a PTA and the data structure for managing "Households" (individual parents, children, etc) is clunky and difficult to integrate with other systems data. That said, whenever we've had issues or questions, the GG support team has been great!

All in all, a great value.

Fantastic Service and Great Product

Feb 07, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Greater Giving for our Parents' Club fundraising software for since 2011. I personally began using the software in 2012 and have grown very fond of the product. Every year I talk with customer service and say I wish the software could do "xyz" and they say "that is in the works". The next year I see the improvements. My biggest complaint is the software takes some time to learn. We are a volunteer organization and it can be difficult to have people learn the software in the time frame needed. That being said, those of us who are actively involved are very knowledgeable and impressed with the many features the software offers. I believe a permanent, year round organization would quickly get immersed in the software and use it to the fullest intent. I am impressed with all the reporting and appreciated the many ways you can filter the data and export the data. The ease of being able to pull donors, donations and sponsors from one event to the next has been a huge benefit for us and eliminated many hours of work. In reality, I do not feel the software could be easier I just believe we are in a difficult position because of ever changing volunteers.