Who Uses This Software?

Leaders serve, and we serve leaders. Were fiercely committed to helping our customers do the thing theyre trying to do in the world.


Average Ratings

9 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • NationBuilder
  • www.nationbuilder.com
  • Founded 2009
  • United States

About This Software

Community building and donor management software starting at $29 per month. Includes website builder with free themes and page templates, dynamic volunteer database, online fundraising and donor management, and email blasting. Bring your community to life with NationBuilder Match and automatically match your email list to Facebook, Twitter, LinkedIn, and Klout. Built for nonprofits, charities, advocacy groups, membership organizations, and small businesses.


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Features Checklist

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Product Reviews

DON'T do the free trial!!

Apr 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The website says the product is paid and advertises a free trial...wrong! When the free trial ends, they will AUTOMATICALLY bill your credit card !!! They say that's the annual plan, which is their "default" and since you didn't actively choose another plan, you're on that one. I never even wanted to go beyond the free trial!! I'm a poor student with no income and this was a huge hit. They refuse to refund the money. They won't even agree to just charge me for one month!! They're crooks. They're clearly trying to trick people.

Remember your contacts

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall I have found Nationbuilder valuable for keeping track of the conversations I have with volunteers. I talk to enough people on a daily basis that it is nearly impossible for me to remember who I talked to and what about. There used to be a follow up feature in NB that I was just beginning to get comfortable with before it seems to have dissapeared. Some work could be done to integrate it with other data systems, but even in that arena it is definitely competitive.

Amazing site -- super helpful!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My husband and I thoroughly enjoy NationBuilder for our website. This software is easy to use and to train others on. Also, customer service is very helpful!

Review of NationBuilder software

Dec 14, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: This is a good product but I wish more features were available at the lower entry levels. I think you would gain benefits from exposing customers to the potential and allowing them to be sure they can operate the features to take advantage of the program.

Great product for the money

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product doesn't have every feature you might want or need, but it does a lot for the price and they're adding new features all the time.

Great idea, but not fleshed out enough.

Nov 24, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great concept, some of the system is built out really well (tagging contacts, web templates, integration of all services into a single database)

Cons: Way too incomplete. System is in serious need of a user experience upgrade - badly. It was extremely frustrating to figure out and some of the services required code-knowledge.

Overall: NationBuilder has a lot going for it, but not enough to make me stay with them. I used their software for a short time recently and found the interface to be cumbersome and frustrating. The customer support is minimal - you get one rep for all needs (financial, tech, content, marketing, etc...). The introductory price point is really nice and makes me want to go with them, but with so many gaps in the software, I just couldn't do it. Up until recently (don't know if they've changed it), The email marketing section still required quite a bit of code! I can't see how that's friendly to anyone. Finding where you want to go is difficult with the navigation system they created. One of the huge pluses that I wish I could have stayed for, was the tagging system for all contacts. Pre-defined categories of labels can be applied to individuals or entire lists of people, and then used to create entirely new smart lists that can be emailed and communicated with. Sadly, it still is just not worth the headache of the rest of the software.

Recommendations to other buyers: Don't do it. Just say no.

Inflexible and poor data management do not make up for ease of use. And it's buggy, too.

Dec 31, 2015
1/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I expected so much more, but am terribly disappointed in NationBuilder. I cannot recommend it. I've used both FileMaker and CiviCRM for customer relationship management and WordPress as a content management system, and they are all better than NationBuilder. I run a nonprofit with a few thousand donating members and a list of about 23,000.

Here are problems with it as a CRM. It cannot handle household donations. It cannot export selected fields from a data set. It cannot be operated with keyboard shortcuts, requiring time-consuming mouse clicks for many tedious functions that ought to be simple. It does not have a mobile interface for the CRM. (For that manner, nor does it for the CMS, although it does have good mobile interface for end users.)

Its orientation for political campaigns makes it cumbersome to use for a nonprofit. I don't care what 'election cycle' or FEC code a donation was made in and I don't want that data cluttering up valuable screen space.

I would like to search for all donors in a certain town, and if there are ten, see a screen that shows me all ten of them with just the pertinent data: name, contact info, and the most recent donations. NB can't do that. You can get a list of donations in a city (and the name attached) or you can get a list of donors (maybe 2-3 to a screen), but that's it.

As a content management system, it fares better, but it's no better than WordPress, which provides the ability to edit its pages on a mobile platform, something NationBuilder can't do.

I'm in month 6 of an 18-month contract, and I hope I'm not burning bridges with them too badly because I want to work with them to make it better, and if it is, I'll come back here and update my review, hopefully with great news.

Excellent CRM choice for multi-tiered political organizations.

Aug 05, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The LPNC selected NationBuilder as our CRM of choice in mid-2013 and have been using it for two years now.

NationBuilder enables you to integrate your website, Facebook page, Twitter account, LinkedIn account, and Meetup.com accounts¿and e-mail and phone communications¿for both incoming and outgoing communications¿and, of course, record a history of these interactions. It also handles donation tracking, voter history, and relationships between your supporters¿and can produce pertinent voter or contributor lists upon demand.

It is also possible to design a constellation of ¿nations¿ and define what data to share between them. So, for example, the NC state Libertarian Party nation and the Wake County Libertarian Party nation share all contact information (e.g., phone and e-mail data) for individuals who reside in both databases, but not contact or donor history (except to identify who has contributed). Sharing is also possible with campaign nations (e.g. for particular candidates or issues).

Generally, functionality in NationBuilder for any particular activity is adequate or better. For example, you can send out an e-mail blast from NationBuilder to a list just as easily as in, say, MailChimp. MailChimp¿being focused on e-mail management¿affords you some useful analytics and other customization bells and whistles that the more utilitarian e-mail management NationBuilder lacks (e.g., MailChimp automatically provides you a breakdown of how often folks on your list have responded to your e-mail blasts, breaking the list down into five segments¿those data are in NationBuilder but you would have to work at retrieving them). But on the other hand, the integration with the data NationBuilder provides enables you to perform tricks you cannot match with MailChimp (e.g., variables in the text of your e-mail message keyed to the last time someone voted or contributed or retweeted an LPNC tweet).

NationBuilder is an excellent CRM choice for multi-tiered political organizations that need to share data.

Nationbuilder has sorted out my account issue and even offered me a refund on payments deducted

Jun 20, 2015
3/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Nationbuilder has sorted me out and offered me a full refund on the account issues. I was initially not happy with the service but they have been good to their word