GivingTools

5 / 5 14 reviews

Who Uses This Software?

Nonprofits of any size interested in extremely low rates and a focused, beautifully presented online experience.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
  • Pricing Details
    0%+25¢ echeck 1.79%+19¢ debit 1.99%+19¢ credit
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • GivingTools
  • www.givingtools.com
  • Founded 1999
  • United States

About This Software

With a monthly fee of $14.95 and rates as low as 1.79% + 19 cents, GivingTools enables smart nonprofits to offer mobile-friendly online donations (including recurring donations) without breaking the bank. No startup fee, no minimum use fee, no cancellation fee, unlimited users. The system also tracks traditional gifts, generates emailed statements, produces clear reports that can export to Excel, and more. Mention Capterra for a free demo account.


Features Checklist

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Product Reviews

Great small non-profit option

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use on front and back end
Accounting/reports
Price

Cons: N/a

Overall: Had a big wish-list for a minimal budget. Wanted appearance to be excellent, simple interface for customers, good backend for management, recurring donation options, easy to set up appeals, useable reports, option for e-check and cash donations in addition to credit card. Giving tools has been nearly perfect for a price that is better than perfect. Support has been super-helpful with any questions, and our first year has been successful beyond our wildest imagination.

Downloadable csv files for financial reports are life changing for the accounting side of my work.

Other little features, being able to hide an appeal without deleting it, sending notifications to multiple people within the organization. . .lots of good stuff.

Only real concern I had was reviews of bluepay as the cc transaction processor, but I've had no issues at all.

Giving Tools Rocks!

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I looked into many online giving options for our small religious nonprofit. It was a real gauntlet! I was overwhelmed. Everything was too much money or too complex for our simple needs, and it was all so confusing. Hidden costs were everywhere, and no good way to compare. Everything got better when I found Giving Tools! It is cheap, simple honest, looks really nice - just perfect for our needs. They also have very good personal service, when you need it. We were too new to have a website yet, so Giving Tools even helped us work that out. I was grateful and amazed at the friendly service and expertise. Even if it was not already the best thing out there for us, that would have done it for me. I will be telling everyone I know. Thank you for existing Giving Tools!

A Perfect Partner!

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything, they realize companies are not cookie-cutter and they are anxious to help you get where you need to be. I'm thorough, and the are more thorough than me -- which is tough!

Overall: My charity is a first and its needs are totally unique. Whatever I throw at Giving Tools, man do they know how to catch and run with it to figure out a unique solution. And whatever they come up with will be something they can use for other clients!

Recommendations to other buyers: Get it! My fiscal sponsorship awardees are all start-up tax exempts. They are always impressed with the capabilities my charity has, which is also a start-up. Managing funds is everything, and that puts them at greater ease because I know their struggles and they can see my solutions, resources, and results as their own.

The software is very intuitive; therefore, easy to use.

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As stated in my quick review, the software is easy to use. It is very similar to filling out an online form. If you have any problems, Customer Support is excellent! Jason, who I have worked with in Customer Support, is the ideal representative! He responds very quickly to emails and requests, even on Sunday. Additionally, he is funny and optimistic in the responses. Every company should be so fortunate to have someone like him on their team.

A great product.

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I first saw the prices online I thought they were too good to be true. Then when I left a message and heard right back I thought that may be to good to be true. It wasn't. I've been extremely happy with Giving Tools. The product is easy to use and their customer service and technical support is impeccable.

Simple and successful

Apr 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched over to GivingTools and have had a wonderful experience so far. This platform has helped us with our campaigns and the accounting process has been much easier since switching. Our donors like the very clean, simple style of GivingTools and it has made everything easier overall.

User friendly and great customer service.

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Selection of GivingTools literally happened over a four-day period by my superior. Since I was in a crunch at work, she worked through the setup with customer service, then passed it off to me. I was able to pick it up quickly with little instruction. The design is simple, the user manual is just 16 pages, and the support for our quick start was fabulous. Using this, instead of our usual manual system, saved me hours of overtime at a critical time. With use, I've suggested small software changes that would make my experience better, and they've been receptive. There were a couple of odd processing errors, and they've been responsive when reported. Their partner for processing online payments, BluePay, has been equally good to work with and responsive.

Great support and attention to feedback

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we started using this software, we needed a quick fix and didn't have the time we needed to really determine our requirements and find the best solution to fit our needs. We hit the ground running and ran into some issues with this product. The Giving Tools team was always on the ball and provided quick turnaround for fixes and enhancements. They've taken our feedback seriously and made some great changes based on it. We are very happy with this product.

Vendor Response

by GivingTools on April 14, 2016

Thanks for all your great ideas, Kristen! A note for the curious: We rely on feedback to constantly evolve GivingTools. We are always working on improvements, and we encourage feedback so we can constantly do better. As we see it, if there is a feature we don't think people need but there is a demand for it, we make it happen, sometimes very quickly.

Unbelievably amazing customer service and easy to use the product

Dec 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just started using this product a day ago, so this review is primarily related to setup and service. And WOW has it been a great experience on both counts. I work with many, many vendors and this is truly one of the best experiences I've ever had. We were up and running in less than 24 hours, and our contact was incredibly responsive and helpful - truly above and beyond. And this was in the week between Christmas and New Year's, no less - not a time that I usually expect anything to be easy or quick!

Account setup was simple, straightforward and quick, and while we're only just starting to use the software itself, so far that has been simple too. It does everything we need it to do with good, though not perfect, options for customization. I'm looking forward to deploying it for our campaign and continuing to explore all its capabilities. Bravo to Giving Tools for creating a product that stands out for service, functionality, cost and ease of use!

Excellent customer service and options

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The folks at Giving Tools have been extremely responsive and helpful as I launch my first appeal. They offer certain functionality that is hard to find elsewhere, and their pricing is very competitive.

Over the Top Customer Service

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have never had such amazing customer support. We started using Giving Tools at the same time they were getting intermittent error message from their host company. This was forcing them to move to a new hosting company. As we all know nothing about this is good. It's hard on current users and the owners. But imagine the new customer who had just joined. That was me. The appeal itself was extremely easy to set up. Then I tried to go back in & edit and couldn't get anything to work. The next day I emailed support and started working with Jason & Josh who were amazing. Instead of saying - yip, things aren't working & we're trying to get it fixed they actually fixed it for me. Because I couldn't get in on my end, they edited the page from the back office to get me up and running. They helped me with the situation twice. They were very responsive, very quickly. They went way above what we have come to expect from customer service/support. I looked at several programs for giving pages and Giving Tools fit our needs for price and features. I'm looking forward to using their program ongoing. Thank you! Thank you! You guys are the best!

Vendor Response

by GivingTools on December 04, 2015

Thank you Lachelle! Getting five stars from you on a bad day for us means a LOT! (To anybody wondering if we have hosting problems often, the answer is: this was the first issue in two years. But we communicated it with our users to be on the safe side and worked hard to be sure that all appeals continued undaunted.) Thanks for choosing GivingTools! -Jason

Unmatched customer service, perfect online giving solution for our non-profit

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a mid-size nonprofit who'd not previously entered the online giving arena, we'd heard positive things about Giving Tools and were attracted by its extremely low rates. After signing up and making some appeals (very easy to do!), I've received unmatched customer service, with representatives and tech people even reaching out to me proactively to make our site as attractive and functional as possible. Very impressed!

The software is incredibly easy to use. We are a small business without IT support, it is perfect.

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We haven't had any cons with using the software. We have found it to be very intuitive.

Simple to use and a real asset to our CHurch

Apr 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a small church with limited resources we had struggled to come into the 21st century with credit card giving. After a couple of aborted attempts we found Giving Tools. They made it simple to set up and maintain and their personalized customer service guided us every step of the way. I give them my highest recommendation and strongly suggest you give them a try. If you've found the process confusing and intimidating these are the folks who can show you the way!

Dave Canoles
Treasurer, Buck Mt. Episcopal Church