Who Uses This Software?

Nonprofit performing arts & cultural organizations (theatre/music/dance co., orchestras, art cinemas, film festivals, etc.) & venues (schools, universities, arts/community centers, museums, etc.)


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Arts People
  • www.arts-people.com/
  • Founded 2003
  • United States

About This Software

Arts People (formerly Ticket Turtle) is a cloud-based ticketing, fundraising, CRM & patron data management system developed exclusively for the performing arts. Patrons may purchase tickets, subscriptions, passes, gift certificates, memberships, classes & passes online or from your box office. Highly flexible pricing & database tools integrate with ticketing for marketing, reporting, mailings. Priced for non-profits. Work with people who know what you need. Available in the USA and CANADA


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Features Checklist

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Product Reviews

Arts People has helped my small community theatre in many ways resulting in higher revenue.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use , comprehensive and Arts People's customer service is the best I have had anywhere (I wish local waiters were as helpful as AP's client services department!). With integrated ticketing and donor services we now know much more about our patrons, how best to reach them, and what they respond to. The result is higher ticket sales, larger and more frequent donations, and generally stronger support of our little theatre. That the software integrates seamlessly with our website and products like Mailchimp and Facebook is a big plus. The help desk is full of articles which are clear and videos which give step by step instructions for the visual learners among us. But the strength of AP is it's people. Every person I have had contact with is a theatre artist. Because of that they really get my organization, why things I think are critical really are (so nice not to have to convince people of what is important!), and how to best solve whatever problem I am having. Recently they have been expanding their marketing tools. I know that there are many more benefits awaiting my organization if I fully utilize the products that Arts People offer. And, Arts People is CRAZY affordable, with very low start up costs and below market fees. Truly the best investment we have made at Ferndale Repertory Theatre.

Cons: They have not yet solved global warming. I am sure they will get on that when they have a free minute.

Vendor Response

by Arts People on May 11, 2017

Thanks so much Leira for sharing your thoughts and success using Arts People! We are thrilled to hear from clients that the system is helping their organization to succeed. As always, let us know if you'd like to talk about how to use the system even more to your advantage. We're always here to help. All our best on your current season and upcoming subscription sales for next year!

Best Ticketing Option for any Theatre - Big or Small

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy of transition for old system made the change seamless

Overall: The Richland Players was looking for a better box office solution. Arts People came through by providing us with options no one else could do. Great Support and quick payment. Our patrons are overjoyed and our local arts partners are now jumping on this Bandwagon.

Vendor Response

by Arts People on May 11, 2017

Thanks so much Michael for sharing your experience using the Arts People system. We're so happy it's been an easy transition and that you and your patrons are having success and loving the experience. Thanks too for referring us to other organizations!

Great for ticketing. Limited in reporting and enrollment.

May 17, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program is easy to use, very intuitive. Easy to set up shows and integrate with your website. Some capabilities are limited in regards to reporting, enrollment, invoicing (not available), separating categories. The customer service is pretty good, but I feel like sometimes they don't fully read the email inquiry I send so their response doesn't answer my query. This is a great platform for a company/organization that needs a basic to moderate program for their ticketing needs. I foresee this program continuing to improve over the years.

Vendor Response

by Arts People on May 11, 2017

Hi Renee, thanks for posting your thoughts and experience using the system and we're sorry to hear that not everything has been perfect for you. We are constantly working on improving the tools and features of the system and in fact will have an entirely new customizable reporting system coming out soon. Our client services staff works very hard to help every client on a one-on-one basis, so please contact them with any needs or help. We'd love the chance to improve the experiences you've had.

Makes Theatre Ticketing and Patron Management a Sure Success

Apr 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finding the right ticketing and patron management software for our Canadian medium size non-profit Theatre Woodstock in Ontario was a challenge! So much choice, but how to drill down to the essentials? After extensive research and review of their pressure-free demo, we chose Arts-People and we knew we had chosen well, but every day we realize we didn¿t know how well! The depth, range, and options from do-it-yourself implementation to full support is simply amazing. And fun too!! We love Arts-People and you will too!! We had finalized on three vendors, a large high-end full featured system focused on commercial theatres, a local, newer fully Canadian system, and Arts-People which had been recommended to us. All of the features of the high-end system at half the cost and with fees in Canadian dollars, we saved currently wicked exchange rates. With over 800 clients, primarily in the United States and Canada, and over ten years development, the system is sophisticated, full bodied, and comprehensive for real-time, online ticket and subscription sales, while being simple enough to be fully DIY, Do It Yourself, user enabled. The range of payment features include PayPal which customers really appreciate. The system is extremely well documented with in-depth, easy to navigate help resources, user forum, and 24/7 expertise. The real joy however is the staff, a close knit, thespian loving group of experts, truly arts people, ready, willing, and able to make you a success. And that¿s what it¿s all about, isn¿t it! Being a Success!! As we develop our own sophistication in marketing, fundraising, and patron management and satisfaction, Arts-People will be with us every step of the way, providing long-term, ever expanding solutions. We chose better than we knew!!

Vendor Response

by Arts People on May 11, 2017

Thank you so much Liz for this thoughtful review. This makes our day, to hear from clients like you who are loving the system and our staff support. We love what we do. To help arts organizations such as yours to smooth the administrative processes so you can focus on their patrons and your art, and to exceed your expectations is at the heart of our mission. Thanks again.

fabulous online ticketing system

Mar 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Last November our daughter's high school went live with their new online ticketing system, designed and supported by Arts People. From the initial consulting phone call to product implementation only took 2 months. We have been extremely pleased with Arts People support staff and they are readily available to answer questions anytime! Our patrons love the flexibility of being able to purchase tickets online and have their e Ticket in advance of the performance...just like Broadway! Numerous reports provide all the necessary patron data, ticket counts for a show, financial information , and more. It's an amazing product!

Vendor Response

by Arts People on May 11, 2017

Thanks Alicita! We're so pleased that you and your patrons are having a great experience using the system. More and more school arts programs are using Arts People and we couldn't be more thrilled to support them!

Great Ticketing/Donor System for Small to Medium Theaters

Nov 04, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Both online and box office sales
Donor tracking
Both snail mail and email capable
Excellent report system
Levels of security for box office/management
Graphic display allows online users to choose seats
Hand-holding during setup and training
First class support
Simple to use for online customers
Seamless integration with your website

Cons: Can't think of any.

Overall: The setup charges were in the lower range compared to other systems. It has a flexible list and email system. We use it to track our volunteers among other things. It has a membership and donation tracking system as well. Their robust report system provides every kind of information about tickets, comps, donations, and anything else you can think of. They will adjust your pricing for special shows, groups, or whatever, or if your skills are good enough, you can adjust the pricing yourself.

The support from Ticket Turtle has been fantastic! They bend over backwards to make setup go smoothly. Its never been more than a couple hours wait from the time I post a problem or question on their online help request form. And that includes weekends!

The real test of the system for online transactions is the end user. As people enter our theater with their paper in hand, I ask them about buying tickets online. Almost everyone says, It was really easy!

Ticket Turtle a true star performer!

Aug 11, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ticket Turtle presented itself as an answer to our ticketing problems. And they did answer our ticketing problems - what they didn't state was that they also would answer my patron management and marketing questions. Having a unified system to manage our patrons allowed us to go from 600 patrons on a hard copy mailing list to over 2400 patrons on our email list and 600 patrons on direct mail only.

The reports system offered by Ticket Turtle was another surprise benefit - being able to create a report that allows detailed tracking of discounts, show income and patron usage.

Being able to track which shows were attended by which patrons allows for more specific marketing. Being able to offer specific discounts for individual shows at a moments notice. The degree of flexibility that Ticket Turtle offers the end user is amazing - from designing the ticketing structure and pricing to offering discounts and special flex packages.

And the customer IT support is fantastic!

Cons: None ! In 4 years I have had less than 5 patrons complain about the ticketing interface.

Overall: If you need a ticketing and patron management system - this is the one you want. Besides the above features -- it is also web based, which means anywhere you have an internet connection, you have a ticketing office.

I highly recommend Ticket Turtle to any theatre or performance space!

Ticket Turtle Has Changed Our Whole World

Jul 30, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The Ticket Turtle online ticketing system has literally changed our whole world. As a small and growing company, we struggled for years with providing our audiences with a high quality, accessible and easy to use ticketing systems. Ticket Turtle is not only user friendly from the purchasers perspective, it is also incredibly easy to use as an administrator. There are dozens of reports that give you an up to the minute view of all aspects of your ticket sales, detailed database forms to track your audiences, a very flexible donations and contributions system that makes getting donations from patrons a breeze (not to mention generating automatic thank you emails the instant the donation is received) and a versitile ticket pricing system. We will never use another ticketing system, particularly given the incredible level of customer service we have consistently received. We. Love. Ticket. Turtle.

Cons: The only issue we have ever encountered is with the contributions system where it is difficult to process multiple purchased types in a single transaction (ie...buy a ticket, buy season tickets and make a donation all in one transaction). I believe, however, that TT is addressing this for a future version. I would also love to have the option of having TT staff act as ticket sales/phone staff and hope that TT goes down that road to provide that service in the future.

Overall: We love this system and will never use another ticketing system.

Review of Ticket Turtle

Jul 29, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: User friendly & fast; shopping cart feature; print-at-home tickets; customize-able BOCA and e-tickets; able to make the Ticket Turtle web page (where patrons buy our tix) look like our webpages, so patrons don't feel like they've left our website; exchanges are easy; the merge feature for the database is great (cuts down on duplicate entries!); mailing lists are easy to pull; gift certificates may be used online with a code so patrons don't have to bring it in; any balance remaining on a gift certificate is in the patron's record, so they can use it anytime; donations accepted online; discounts available online with a code; customer service questions are answered promptly; it's got a cute name and the staff is personable!

Cons: Reporting does not seem complete. Over 90 reports available, but some seem to duplicate information. End of Show Reports currently do not include upgrade income in the sales numbers. I have had to add these in manually in an Excel Spreadsheet to balance with our deposits. Currently unable to refund back to credit cards, which is inconvenient; patrons have to wait for a refund check to be mailed to them.

Overall: Overall, I highly recommend Ticket Turtle for ticketing needs.

Ticket Turtle

Jul 28, 2009
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Pros: Ease of use for office as well as clients
Reporting
Reletively low cost
Organization

Cons: Help features could be easier to use

Overall: Highly recommend