Who Uses This Software?

Small to medium nonprofit organizations, international, multi-site organizations.


Average Ratings

195 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Higher Pixels
  • www.donortools.com
  • Founded 2004
  • United States

About This Software

Donor Tools is donor management software for non-profits and churches. Donor Tools is fast, simple, affordable, and online. Donor Tools is a nonprofit donor database to help charities, churches, and growing organizations make smart decisions and raise more money. With unlimited users, unlimited donations, smart tags, multiple names, donation splits, online donations, QuickBooks and MailChimp integrations, and lots more, we make you look good.


Features Checklist

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Product Reviews

Donor Tools is great!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Easy to use. Very helpful. More efficient than other similar programs I've used before. Happy to have it and write this review. Very good value for the money!!!

Great Experience

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have had a great experience with Donor Tools, and are especially thrilled to have a web based solution for our data-tracking needs. Thanks for a great product!

Great Database

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I am on the board at a Christian school. Donor Tools helps us keep good records of our supporters. We are able to strategize and thank them appropriately.

Needs to Integrate with Quickbooks Online

Mar 21, 2017
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The robust reporting system it offers. You can do countless searches.

Cons: It doesn't sync with Quickbooks online.

Overall: We had to double enter all donors because it doesn't sync with Quickbooks online. It was too cumbersome. Other than that, it works great.

A little clunky, but likely the best value for a small nonprofit

Mar 21, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It is less-expensive than similar products that we looked at.
It works in the cloud with many users.

Cons: Clunky user interface.

Overall: We are a small nonprofit organization that has just enough donors and donations each year to make keeping track on a spreadsheet a pain in the butt. We looked at about 5 different online packages -- we needed something in the cloud so that several people could get access to it -- and this one met our budgetary requirements.

It has most basic features. It is usable, but it is a bit clunky. The user interface usually takes more clicks that necessary, and it is often not easy to find or figure out how to use the features. However, it serves us pretty well, and after a couple of years of using it, I still think that it was the right choice for us.

Donor Tools

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor tools helped me stay very organized and on top of our database. It has been a huge help to our organization to keep us on top of all of our donors' information. It made it much easier for me to remember birthdays!

Donor Tools User

Mar 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: For what our school needs donor tools for it works great. I wish duplicates were more usually caught and joined together. Thank you!

Friends To The Forlorn Review

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Donor Tools for 3 years. Overall, I am very pleased with the program. There are a few other features that I wish were available, but nothing that effects the purpose of the program of keeping tract of donors and donations.

Good for the price

Mar 21, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: It's hard to track memberships with this system, also would love a more customizable export and reporting feature. The software is terrific at this price point, and having it available online is a huge benefit. The system for tagging accounts is straightforward and comparable to other complex query systems, although there could be better documentation on how this works (the and/or function can be a bit tricky with complex queries).

Donor tools review

Mar 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Organization
Variety of options for sorting, locating, logging, etc.
Solid program for a rescue in need of multiple options, arranging, archiving, tracking. It is extremely useful!

Cons: Lack of design options & personalization for correspondence. Would love a better tracking for completed responses/printed while viewing the screen--logs a "to do" & "completed" job more accurately & moves down screen.

Overall: Donor tools is a fantastic tool for the rescue. The organization & the amount of options makes correspondence & archival of donations & donor records extremely easy. The system is costly, but there are not many systems able to handle the vast amount of options needed for our rescue in relation to donations in multiple forms. The only functions I would improve are merely fine tuning the ease at which you move from one correspondence to the next. In addition, the program's ability to recognize similar donors & merge more automatically & adjust. I would love a program that adjusts the screen & holds your place to the next unfinished job. In addition, it would be fantastic to have options to improve the design such as font, logo, a photo, PDF, or video insertion, as well as areas to insert links to fb or instagram.

Easy to use for small non-profits.

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to use and learn.

Cons: The volunteer aspect needs some work, although that isn't its primary use.

Overall: One of the things I really appreciate about the software is the ability to produce letters and emails right away. I don't need to use separate software and it makes recording contacts a breeze. I can print reports and print mailing labels as well from exported data.

Recommendations to other buyers: Would like to see a set rate, feel like $39 is top of my budget per month to use.

Donor Tools

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to learn and navigate through. Simple process to teach others to use. Tech support is always fast and efficient.

Great as Far as It Goes

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: Not
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Pros: It is simple to use (after a little practice), and as a database of donors it does very well.

Cons: Three-fourths of the information I need to record and use has no place in it.

Overall: For the donation tracking needs of a public library, Donor Tools is an excellent START. The interface is not difficult to use once you've figured out its ins and outs, and it does provide a valuable way to ensure that the same information is recorded and saved about every donor. I also find it useful for tracking whether or not I've sent thank you letters. I find it not at all useful for writing the letters themselves; I do that the old-fashioned way in Word because it actually takes LESS time than wrangling with the templates. What I find truly lacking in Donor Tools is the fact that it doesn't give me any way to record what happens to the donation AFTER we receive it. Does it get spent? What do we spend it on? The progress of donation money through our accounting process is very complicated, and it does frustrate me that Donor Tools doesn't give me any way to track it. This means that I still have a lot of duplication of effort in recording incoming donations.

Donor Tools was particularly useful for the big fundraising campaign we initially purchased it for. It is less useful for the day to day small donations.

Recommendations to other buyers: Great for fundraising campaigns. Not as good for day-to-day.

Great software for a small nonprofit!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Low price point allows us to have donor software when otherwise we would probably be stuck with a disorganized mess of spreadsheets. Export/Import features are great, and I love the syncing with MailChimp to keep our mailing list organized. Integration with Paypal and auto-sending of receipts helps us a lot, too.

Cons: I'm happy with everything. The only issue I've ever had is that a few times I've made errors when importing files, and it seems to freeze up the import tool, not allowing the import to be cancelled or completed. I usually just take a break and come back to it later, and then it works fine, but an option to cancel/clear an import might be helpful.

Overall: As the sole development person for a small startup nonprofit, I needed to move my donor records out of spreadsheets and into something more functional, but for a low price. Luckily Donor Tools turned out to be a great option for us - it has all of the reporting and record keeping functionality we need, and we're able to keep track of donor communications much more efficiently now. We're especially grateful that we can have multiple user accounts even at the lowest pricing tier, which allows the Executive Director and me to stay on the same page.

Recommendations to other buyers: Looking forward to the day when we can afford a Pro account! Thanks for making this great tool affordable for small nonprofits like ours.

Loving Donor Tools

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I love how easy it is to use and how organized it is.

Cons: For me there are no cons with this software.

Overall: I am so impressed with donor tools. It allows me to keep donation records all in one place and to organize them so easily. The reports are so easy to generate and I absolutely love being able to print donation receipts with one click! I run a non-profit and was having so much trouble finding easy software to keep a record of everything and then I found DonorTools and I will never use anything else.

Recommendations to other buyers: Just that it is amazing.

Donortools charity use

Mar 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I used Donortools to administer supporter data for a national charity, and found it fit for that purpose, easy to upload and download data etc.

Donor Tools

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Search is easy to use

Cons: The thankful letter section is difficult to organize. It would be helpful to be able to save letters and select a saved letter when needed.

Overall: Donor tools is so much easier to use than the database we used before. Tech support is very helpful and quick to respond!

Orphan Care non-profit

Mar 16, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: It's easy and immediate

Cons: That it only offers one payment option with PayPal, and that I can't integrate it with anything else online.

Overall: I've appreciate the ease of donortools for five years now. I believe other programs have surpassed donortools in integration of crowdfunding, accessibility to integrate in websites, payment options, etc.

We love Donor Tools

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use

Cons: Tags can be confusing

Overall: Since our non profit began to use Donor Tools it has brought simplicity and ease to accessing our Donor information. We have been able to organize Donor Tools in a way that is very useful and helpful in tracking and collecting donor data over the years. We would strongly recommend Donor Tools.

Recommendations to other buyers: None

Donor Tools REview

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Online accessible, easy search functions, nice tags.

Cons: Hard to import large amounts of information at once.

Overall: We've been using Donor Tools for a while and overall it's been great. The customer support is fantastic and we like the online ease. Are only issues include the lack of a great way to batch import lots of donations after an event.

Donor Tools is invaluable to our donor tracking system

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Easy to use

Cons: Haven't found anything yet...

Overall: Donor Tools is user friendly and provides an efficient way to track donors for a non profit organization

User friendly and helpful

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The small non-profit organization I work for, EduNations, has been using Donor Tools for 3 years to track our donors and track donations. It has been easy to use and is very compatible with Quickbooks and Mail Chimp. Whenever I have had a question, I have received helpful assistance.

Donor Tools Review

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very happy! Has made volunteering with our charitable organization infinitely easier, especially as several of us my have access to it. Easy learning curve. Reasonable prices.

Donor Tools is so simple and reliable

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Donor Tools keeps all of our donations very organized. It is so simple to use! Letters and emails are a snap. Tags are a snap, totals are a snap. Couldn't of asked for a better program. Thank you!! Have never had an outage or any problems EVER.....

Organized but not customizable

Mar 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Organized
Easy to use
Can be flexible to an extend

Cons: Wish it was more customizable in a few places

Overall: This is a great tool for my non-profit - there are some things I would like to be able to customize.
For example payments linked from paypal go into Donotrools as a default Fund/ Category which then requires backtracking. It would also be great if we could track non-money donations (i.e books, paper, cameras etc)

Thanks for reading!

Ok but not great

Mar 10, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Somewhat easy to use
Fund tracking
Report features
Dashboard

Cons: Limitation of fund sources
Tech support

Overall: No phone number to call for tech support. Limited features and updates. Donations import from PayPal but not many (any?) other programs.

Fundraising is almost a breeze with Donor Tools

Mar 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Simplicity.

Cons: Occasional difficulties in creating smart tags that work. For example, creating a smart tag for donors who have donated at least 50 dollars and and have donated within the last year.

Overall: At least twice a year I am responsible for creating a fundraising mailing for 500+ donors of our organizations. Depending on our goals and visions for the appeal, I may want to send a special set of letters to our most frequent donors, donors who haven't donated in the last year, etc. With Donor Tools I can easily define groups by these categories and export them for a straightforward mail merge. If only Donor Tools could seal and stamp the envelopes.

Donor Tools Review

Mar 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are generally happy with Donor Tools ease of use. We are supplementing our use with a more pet based program.

Donor Tools is great!

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I started using Donor Tools 3 1/2 years ago after coming from another donor database. My experience with Donor Tools has been extremely positive and I've even recommended it to other non-profits looking for donor management software.

SS DT Review

Mar 05, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Overall, Donor Tools is not a bad system for tracking donations. However, there are very few options for exporting specific information, requiring us to start do a great deal of filtering to distill down to the information we need. Also, automated processes like mass mailings, emails, tax letters, etc. don't seem to be available.

Great product!

Mar 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of set-up and use; reliable; great customer service.

Cons: None!

Overall: I have been using Donor Tools for over three years for receipting donors for the non-profit I work for. It does everything that I need it to do, is completely reliable, and the customer service has been excellent. I have been very pleased - thanks Donor Tools!

Recommendations to other buyers: Excellent and full-featured choice for donor management and receipting.

Great Product

Mar 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use, intuitive, api

Cons: There isn't a way to get a webhook on events, so I can't get two way syncing with an outside service. Certain things that other software does offer out of the box isn't present here.

No bulk entry, no end of year letter generation, no easy way to customize the look and feel of emails coming from DT. It would be nice to have some other payment processors integration as well (Stripe). Also, two way data syncing by using webhooks would be amazing. Right now I have to query DT every time I do anything with donations or donors and many times I have problems because someone merged a donor, but my software doesn't know about it (there is no field for 'previous_persona_ids'

Overall: We were using something that cost a lot more and had many more "features". It turns out that we just needed something that worked better and was easier to use. DonorTools is a great product.

Excellent donor gift management

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease to see up and use

Cons: No real multi-currency facility

Overall: I was looking for a donor management tool and " Donor Tools" met nearly all what I was dreaming of! It is easy to use and has been a real blessing to me as I handle donor gifts each month.

Recommendations to other buyers: Add multi-currency facility

Keeping Track of Our Donors

Mar 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ability to track the donors

Cons: When I print out a report of donations in a particular date range, it won't add donations from each donor together so I have to do that manually. Tags are still a bit of a mystery to me, although I guess I figured it out, sort of.

Overall: I belong to a choral organization and we use Donor Tools to track our donors and send out tax letters and thank yous. I haven't totally figured it all out yet, but it does most of what I need to do with it. There are a couple little things I haven't been able to do that I'd like to and couldn't find reference to anywhere, but I guess I should probably contact customer support and see if it's possible or not.

Donor Tools is a Gem

Mar 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We use donor tools to analyze data about our membership and their giving habits. This has been useful in that work.

Donor Tool Review

Mar 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: simple, easy to use.

Cons: data review, reports.

Overall: I have been using Donor Tools for over three years now. All my questions have been answered very quick. We use the program a lot. The excel reports are simple and easy to use. We like the program and for the value, can't beat it.

Recommendations to other buyers: Is a great product with a great value.

Donor Tools

Mar 03, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Fairly easy to use.

Cons: Limited features.

Overall: I would love to have a "task" feature that would help me to manage my relationships with donors. I have a sales background and I like to schedule future communications with donors. This would be easier with a scheduling feature or if I could synch with a calendar.

Good database

Mar 03, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to add donors individually.

Cons: I don't trust trying to import donors through excel, I get different totals for donations often, the reports could be easier to view in donor tools.

Overall: For the most part, this is a good database and easy to use. I wish there were more reporting options and the layouts for reports were easier to use and had more functions. Also, I wish there was a way to resize the receipts, I can't use the one in donor tools because it is a full page.

DT Review 2017

Mar 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of operation

Overall: I am a relatively new DT user. So far it has been a good experience as it is easy to figure out and seems to be relatively powerful in its content. When I have had a question, support response was quick and helpful.

Non-Profit Use of Donor Tools

Mar 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Multi-user functions; tracking of changes by user;

Cons: Totals of donations by donor or grouping may not appear correctly in reports and exports if refunds are made.

Overall: This software is very easy to use and accessible via the web. The ability to export data to Excel or a csv file is easy. You can also add as many funds, sources and type of payments that you may need. The ability to archive older data but still access via reports and totals is ideal.

Recommendations to other buyers: Customer Service team is responsive. Some request for customized features have not been able to be met. Would like to see more request for customization to meet the needs of the end user.

Manage multiple accounts with ease

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to understand format.

Cons: It would be beneficial to be able to select a specific date range to see instead of sticking to just monthly or quarterly.

Overall: We have been very pleased with our experience using DonorTools. It is an easy platform for people to donate and for us to track our funds. The only hiccup we have had trouble with is setting up monthly recurring payments because it is not an available option until after hitting Donate without entering an amount.

Satisfied. A great tool. Glad I have it.

Feb 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Donor Tools is very helpful. I like being able to track donations in the variety of ways it allows (chronologically, alphabetically, individually, etc...). Glad I have it.

I like it!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use.

Cons: Preparing the Year End Appeal mailout is time consuming; letters are printed one-by-one, so that they will be saved in Donor Tools.

Overall: When I download/export the data to CSV file, the field for tags doesn't show up. It would be good to have this information - how can I do this?

Donor Tools Review

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: It is very easy to use and since I am an accountant, it is easy to query the information I need for different reports.

Great service

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Great service for the price. I works wonderful for our non-profit organization. It's really easy to use as well! I didn't have much training and could catch on quickly.

Why I Am Enjoying FonorTools

Feb 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am impressed with the amount of information you gather for data through the information that is inputed.
My challenged had been surfing from one screen to the next because I am new using it.
I do like it and find it very resourceful.

It is very easy for me to keep a record of customers donations as well as their personal information

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I find it very easy to maneuver through Donor Tools and I usually find new features on a daily that makes my job more proficient and accurate

Perfectly fits the niche for our size nonprofit

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy

Cons: I wish I could save one specific email or letter instead of looking through recent email or letters to reuse. I wish but understand why there isn't a way to have more than one fund that transfers over from Paypal.

Overall: We are small but growing. In looking at tools we find them so supersized and over our budget with features that would take a year to learn or else just too small to help. Donor Tools is a good fit for our nonprofit and doesn't break our bank. I also get answers to my questions and I rely on it. It integrates with our Mail Chimp account and our Quickbooks. and I can filter meaningful reports.

Recommendations to other buyers: There is even a simple format fundraising page

My Donor Tools

Feb 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Have been using DT for 2+ years, as the first point of donor tracking for our small charity. Easy to enter data and get reports.

Good and solid donor database

Feb 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple and rather easy to use. Not too large.

Cons: Limited in scope and we're already finding some things we need that are not possible with the software. I think we'll be outgrowing it within the next year or two. It has been good,though, as we've gone through the process of cleaning up our database.

Overall: We are a very small nonprofit that is growing. Donor Tools meets most of our needs, and we are grateful for it. It would be helpful if there were some webinars or other trainings available other than the manual-based ones on the website. Thank you.

Recommendations to other buyers: Thank you very much. It meets a very specific need well.

Inactive list and payments.

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Donor dashboard gives good info on each donor

Cons: Unable to make inactive list, need to delete.

Overall: It would be nice if you could put people on an inactive list without deleting them.
KPLA does not have a credit card and paying with a check gets confusing. Donor Tools cashed our check, did not credit our account, locked us out. I paid with a credit card then to find out you had already cashed our check. It took several attempts to get it straightened out, and to get our accounts unlocked. The refund came quickly but the charge never should have happened. When I paid with my personal CC to get back into our account, the cc# was placed in our file to get auto charged next year, it would be nice to pay without the cc being put in our file for auto payment next year. Hoping for better luck this year.

Great for any Organization

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tool is a great software for any organization. Accountability is the cornerstone of an organization. Donor Tool gives your donors the peace of mind that their support is being recorded.

Can't recommend more highly!

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive, and in the cloud.

Cons: Can't think of anything!

Overall: Easy, robust, and definitely a value! I used to sell and train for a Donor Management software company that costs multiple times more and this package does everything that one did without having more options than necessary.

Flexible, powerful tool for keeping track of donors and donations!

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use; clarity of screen presentation; flexibility/usefulness of search keys; flexibility in creating organization-specific, meaningful data items (tags, smart tags, donor-specific data).

Cons: It can be a LITTLE slow extracting data to a spreadsheet.

Overall: We use Donor Tools extensively and often for a variety of applications, including tracking types and value of donations, frequency of donor participation, mailing campaigns, and generating thank-yous. In using it for entering donations received, the "data-memory" feature helps us develop great efficiency in the data entry process.

Recommendations to other buyers: Whatever the data-challenge may be, exploring Donor Tools well, or asking Customer Support for help, should get you anything you need.

Not too Shabby

Feb 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It would be great to be able to batch and print all of the donation receipts at one time. The only information I found when I searched for help showed that we had to print the donation receipts individually. That is extremely time-consuming.

I like it!

Feb 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is quick and easy to use.

Cons: There were a few ways I would like to sort donors that I could not figure out. I did not like having to scroll past where I had just been after making an edit on a particular person.

Overall: It is easy to use. I just sort of starting using it without reading too much and it was pretty straigt forward.

Recommendations to other buyers: What I wrote above

Love DonorTools, but it has some needs

Feb 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Tags are great.

Cons: Can't sync features to fiscal year. Donation page is unusable.

Overall: Overall, I very much like using DonorTools, and I've recommended it to many of my fundraiser friends. There are a few features, however, that could use significant tweaks:

- The dashboard screen shows a line graph of funds raised year over year. However, it doesn't allow modification of the graph to sync with an organization's fiscal year. This could be a very helpful snapshot, but right now its basically irrelevant.
- The same syncing issue extends to donor profiles, where the graphs (and the smart tags) generally go by calendar year when they really ought to be customized to fiscal year.
- DonorTools really needs an app. When I leave meetings, I want to make notes before I forget all the relationships and details I was told about. An app version that focused on note-taking and relationship connections (which are the most important in day-to-day) would be very helpful.
- The email sync with MailChimp is problematic. There are plenty of contacts whose email addresses I need to record without having them automatically added to our email list. The only option right now is to mark them as "do not email," which later makes it confusing to know which people opted themselves out of emails and which ones were taken out by me because the contact wasn't at the point yet where we should be sending them emails.
- Has DonorTools considered a partnership with Stripe to better manage the donation page? The current donation page is unusable for MCC because there are too many gates and it isn't very mobile-friendly, but I hear Stripe has many of these issues already resolved and that they have quite a few partnerships with smaller databases (Little Green Light comes to mind).

Thanks for soliciting feedback. I'm very glad to be using DonorTools, and I believe an even greater number of people would jump on as well if some of these minor issues were addressed!

Recommendations to other buyers: I think you all should transition away from Paypal. The biggest trend in fundraising right now is recurring gifts. Paypal doesn't support those, or many other vital functions.

Donor Tools¿BEST and Most Needed for NonProfit Organizations

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As I said, there are too many features to expound upon, but a few are:

1. Allowing individual donors to update their own phone numbers and addresses, while also allowing them to see all their donations, then at the end of the year, have something they can print off for their taxes.

2. Also allowing multiple users within your organization, along with different levels of permissions.

3. Having custom thank you notes, with prior donation amounts included.

4. Tags to group donors such as over $5000 donors you need to list on your nonprofit taxes.

5. Honestly, the benefits are endless and I have yet to find one drawback to Donor Tools.

Cons: NONE, not one.

Overall: Donor Tools is something I looked for¿ for YEARS¿something simple to use that was online and cloud based. It's more than affordable and the support is beyond anything we could have imagined. I have recommended Donor Tools to so many and so has my son who builds websites. Every nonprofit should get rid of their old software and move over to Donor Tools. It took only a short time to get us moved over, 3 years worth, but when tax time comes, the EASE saves us hours and hours.

There are too many features to expound upon, but a few are: allowing donors to update phone numbers and addresses, while also having a print off for the end of the year taxes. Also allowing multiple users, different permissions. Having custom thank you notes, with prior donation amounts included. Tags to group donors. Honestly, the benefits are endless and I have yet to find one drawback to Donor Tools.

Recommendations to other buyers: Get it and share it with others. Having an online ministry with ministers all over the world there was no way most software programs would work for us.¿programs that become outdated quickly. No matter how much time you put into moving your data over, it's time well spent.

Not too much, not too little

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tools is great. It provides enough functionality to take care of what you need, but not too much where you and your team get lost.

Easy Peasy

Feb 17, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: I found donortools easy and reliable. It made tracking finances simple and easy to import into any software.

Great Value

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, great value, smart tags, fundraising pages, logo support, can track social media contacts

Cons: Getting logo onto thank you letters wasn't totally easy

Overall: I have recommended your software to clients, have always been happy with the quality, customer service and price. I found you in a NTEN software comparison report and have had Board members use the software with little training. Great for smaller non-profits or those without IT staff.

Recommendations to other buyers: Use smart tags, have only used with organizations with small donor bases (<1000);

Cathryn McFall, Donor Manager

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to dig out data my multiple classifications--source, fund, memo, etc.

Cons: That I cannot add PDF files to our donors (such as letters & e-mails from donors, and obituaries)

Also wish I could set up a pledge with no expiration date and no total Dollars. We are no longer asking for $_______ per month for _____ years. Just $_________ per month!

Overall: I have two wishes:
1) That I could add PDF files to donors
2) That I could do Pledges with no expiration date.
We are no longer asking for $____ for ____amount of time. We are just asking for $_____monthly, or $_____ quarterly, $_______bi-annual, or $______annual , etc. ---with no set ending dates.

A good value, I'd like a couple of small improvements

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall, I really like Donor Tools. Two things I would change: first, soft credits would be more obvious. A donor's profile should also display prominently any gifts made through foundations etc. and recorded as soft credits. Second, the downloaded reports are too unwieldy. Too many fields, and no way to edit them other than laboriously deleting them from the spreadsheet.

Less than a year of experience

Feb 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being able to tag specific donors and search by tags

Cons: graphs/reports

Overall: It's been good and functional, but feel it could have more functionality (search features, reports/graphs, etc). I also think I could be underutilizing the system's capabilities so a demo/run-through from customer service could be helpful too.

Quite Satisfied

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Integration of graphics/charts and content. Search-ability. Auto-integration from paypal.

Overall: I have little experience in running software to track donations, and some experience using accounting software like quick books. Donortools was far easier to pick up than I anticipated, and I quickly was able to develop historical records of donations and projections for future donations. I really have no complaints.

70 Faces Media Feedback

Feb 17, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Cheap

Cons: Reports
Customer Service
Lack of customization

Overall: Not having a number to call makes it very difficult. In addition, not being able to easily build reports and pull data in a condensed way is a challenge. Also, when zip codes pull for New Jersey and other states that start with a 0, the first digit (0) is removed from the report which is very frustrating.

Recommendations to other buyers: Improve reporting and ability to customize reports

Vendor Response

by Higher Pixels on February 27, 2017

Hi Danielle, Thank you for your review. The 0 in the Zip code definitely should not drop off when you run a report. I wasn't able to reproduce this in any of our reports, can you send me an email about where you saw this? You can email us at support@donortools.com. We would love to get that fixed as soon as possible. Thank you, Donor Tools Support

Donor tools feedback

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: One thing I wish is that the backups data was better organized and use able within other contexts.

Donor Tools could use a facel-ift

Feb 17, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Web based

Cons: Inconsistencies in communicating data to other programs

Overall: We love Donor Tools but feel it could use a face-lift to bring the technology up to snuff - especially the technology that allows Donor Tools to communicate with other software. Right now there are many inconsistencies in the communication.

Recommendations to other buyers: Would love to be able to speak directly with a technician when we are having difficulties. It is incredibly frustrating to only be able to communicate via email

DT for NP School in India

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We upgraded to DT from an older, clunkier system. Easy to learn, easy and effective to use -- and new volunteers learned the system quickly and training time was minimal. Somewhat stronger reporting would be helpful, but otherwise terrific value! Thank you!

Five stars from Forever Young Foundation!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We love Donor tools! It helps me keep track of our donors and items that come in with ease. I would not be anywhere near as organized and efficient if it were not for this tool.

Bare bones but easy to use

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Clean and intuitive

Cons: Reports are difficult to run sometimes and exporting data isn't as precise as I'd like

Overall: DonorTools was helpful in transitioning and cleaning up data from an unused system that had been neglected by a previous staff. Reports aren't always as easy as I'd like, but it is basic enough to get the job done cheaply.

Easy Program for Dummies

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use; functionality

Cons: Don't have any particular cons. Any limitations are self-imposed.

Overall: I am a self-taught bookkeeper. The Donor Tools platform has made record keeping very easy. It is very user friendly and coordinates extremely well with my Quick Books program. I would be lost without Donor Tools.

Recommendations to other buyers: I would highly recommend this program for non-profits. It is very user friendly and will simplify your donor database and record keeping.

Very helpful!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Donor Tools has been very helpful to our organization. It's very easy to navigate and Customer Service has been great each time we've called on them for support.

Very happy with Donor Tools

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's simple to use. It has the capability to capture any and all details about donors that one might need.

Cons: I'm not sure the thank you notes quite hit the mark, but I've only heard from another team member that they didn't quite work for us.

Overall: DBG is a small nonprofit. Donor Tools has provided the perfect platform for our growing donor base. As we have grown, we've discovered additional tools that allow us to track valuable donor information as we strengthen our fundraising processes. The usability is great for all users.

Donor Tools review from VPR Opera

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor tools is intuitive and easy to use. My use of it is limited to donor database for yearly donations, and fairly simple, but it works well for our organization. Reports and information are easy to access. I like the fact that it integrates with mailchimp.

Intuitive and Easy to Use! (Just wish reporting was better)

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The style is beautiful and it's functional and easy to use.

Cons: The reporting needs updated to include printable fund reports and a report giving totals for each fund.

Overall: This is so easy to use and so clear. Everything is easy to access and easy to see and easy to enter. It is super useful and works like a dream. The only thing it needs is some better reports. To get any sort of report you have to export CSV or Excel files and it's awkward and time consuming.

Recommendations to other buyers: I work for another non-profit that would jump on your program if it had better reporting and monthly automated emails of fund reports.

Excellent Resourse

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After reseaching MANY other options, we have found Donor Tools to be an excellent resource for our needs. We do not use all of the available options, therefore for us, we have room to grow if we ever felt we needed more. Very user-oriented and easily accessible from anywhere.

Good basic program for small nonprofits

Feb 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple and relatively intuitive

Cons: Some functions and features not available.

Overall: We are a small nonprofit that is growing. I am sure there is much in terms of features that we are not utilizing. We'd appreciate a class or something live, i.e. Tutorials, that goes beyond the static written manual. Thank you very much.

Recommendations to other buyers: Classes please!

Great Service!

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor Tools became part of my job when I started with Traffick911 in July. It was easy to use and I love how it works with PayPal.

Not too bad

Feb 17, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Overall, our experience with donor tools hasn't been too bad, but definitely not great. It is a slow system, with limited capabilities. We've had to figure out some work-around solutions in the past for things like pass-through donations. It is starting to catch up to the market leaders in features, but isn't quite there yet. Still, for the price, it is a great option. Support has always been quick and helpful.

Donor Tools is simply great!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tools has been great software and their support clearly understand the needs and challenges of non-profits especially volunteer-run non-profits. I love it for its simplicity and ease.

Love Dropbox!

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and features

Cons: Could offer more features for organizing files.

Overall: Dropbox is one of the most valuable tools we use for our organization! It helps us stay organized with all the documents/files we generate; allows for easy sharing of materials; and keeps us very organized.

Recommendations to other buyers: Yes, please consider adding additional features to make it more robust.

Works for us!

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it is intuitive

Cons: there are some things I cannot figure out, like editing templates and printing envelopes

Overall: We are a small nonprofit with a budget of $70K and a database of 900 contacts. We track our donations and export data for everything from recruitment, e-newsletters to fundraising campaigns. Overall its pretty intuitive although there are plenty of features we do not use.

Recommendations to other buyers: we appreciate how affordable it is

The life saver!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We began purchasing donor tools a few years after launching our non-profit Inner Hope Youth Ministries. It has transformed our ability to develop and sustain quality relationships with our donors as report on donations and make projections for future budgets. I usually struggle with technology, but this program was easy to learn and navigate. You have truly made the difference in helping our non-profit grow!

Easy for submitting reimbursement requests

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like this software because it helps me keep track of support giving on a real time basis. It has been a great tool. I often enter the giving data base to look up contact information for those who have giving to me.

Cons: There really isn't anything I don't like about this.

Overall: Donor Tools has been a great tool for me to submit ministry expenses to be reimbursed by the Christian nonprofit organization for whom I work. I have been using it since 2012. Receipts are easy to upload and my overall experience has been positive.

Recommendations to other buyers: Keep things as they are......don't change! I think this software is really easy to use and to access support giving.

Easy to use

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Nothing

Overall: After taking over the database with no training from the previous user i found it easy to catch on and figure out what i needed to do.

Donor tools a great resource that could be improved

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it is online and it's not expensive

Cons: The reports

Overall: I think that it meets a need and over all it's very good. I would say that now afer using it for at least 6 years I have not seen improvements. It seems like the same program. I think the reports are not that easy and that they could be more user friendly

Recommendations to other buyers: Again the reports could have more form reports - I find it not easy to produce reports

Very Useful, Could use some tweaks to speed up locating donor name

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Since I alphabetize my checks before entering them, it would be extremely helpful to have the page numbers, which are now only at the bottom of each page, placed at the top, as well - this would alleviate some of the scrolling that takes up time while entering individual checks. If I didn't alphabetize, then I'd have a harder job relocating said checks if I need to.
I'll be glad for any suggestions you have to make the check-entering process more efficient - my instruction on using Donor Tools was via phone, so maybe I'm missing the better way to enter checks!

Good product

Feb 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Efficient.

Overall: I used this product to help a non-profit raise money from donors. It was efficient, effective, and helped us raise money successfully.

Recommendations to other buyers: Good software

IFM Development Director Review

Feb 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am new to Interfaith Food Ministry. I had never used Donor Tools before this position. The Treasurer gave me a very quick lesson. Fortunately, the program is very easy to use and access. I am still in the self learning process. I know that I am not quite yet using the program to its full potential. I need to avail the Customer Support and work with more of the features.

Useful, But Room for Improvement

Feb 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to enter names.
I like the "relationship" tab.
I love I can use the "date Range" when searching for certain gifts.
I like how my organization's PayPal account is automatically connected to donortools.

Cons: 1-Can't automatically connect to Constant Contact
2-Pledges need to be improved, Donortools should remind the donor to make their pledge, or at the very least, let me/the administrators know.
3-There have been double entries in exports of individuals: if we enter their home address in a separate entry and also their information under a company name...Donortools doesn't automatically connect this person together.

Overall: I have been responsible for all entries on Donortools for 3 years now. I think the database is easy to use, however I do have a few suggestions that I think would make everyone's lives easier:
1) Donortools can not automatically connect to Constant Contact: I have to manually upload each new donor's name into Constant Contact in order for our donors to receive any emails from our organization. It takes forever to export the large donor list, sift through the newest names and then re-upload them on Constant Contact!
2) Work Addresses vs. Home Addresses: We have many individuals that we have both a work address and a home address. When doing an export, however, I can not just export "home" addresses. If I enter both the work and home address in the donor's name, and then happen to enter the work address first, I have to manually correct it once it exports on Excel so that only the home address columns show up. If I write the home address first, but also entered the "Company Name" they work for, that ends up exporting too. If I don't catch it, the Corporate Name will attach to their home address. When I have thousands of donors, this takes hours. Sometimes, I have thought to not enter in the work address altogether under the individual, and instead, enter their individual name under the Corporation-this brings up a whole other set of problems. Lets say my organization has a relationship with approx. 20 employees from the company that is entered in Donortools. At first thought, I would enter in all 20 names under the Company's entry, including their email addresses. However, when doing an export, the Excel spreadsheet becomes HUGE and doesn't separate the individual employer with their email-it is all in the same row. Let's say I find one of the employee's home address but didn't remember that I already entered their email in the corporate entry- Donortools does not automatically connect that person already entered with their separate home entry. When doing an export, I end up getting duplicate names because some people are entered under the Company as well as their personal entry...this requires much time to fix this if we have to do a big mailing, i.e.
3) Donortools does not allow me search by Donation $$ Amount: This could be helpful when determining how many donors have given $0 for a few years.
4)Pledges: Yes, I can enter in a pledge, but Donortools does not remind the donor to make their pledge once it's due. It's hard to remember all pledges.

Recommendations to other buyers: I like it, but it could use some work.

Works great for our church

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My church has been using donor tools for 10 years. It fits our needs well, is easy to program and exports easily to quickbooks. Also- is very easy to use for year end tax donor letters

Great service!

Feb 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I use donor tools as a medium between receiving donations and putting them into an accounting system. It has been super easy to use & allows me to record all the details I can think of!

Happy with it

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor Tools does the job. Has some good grouping / sorting functions. Input is easy, can filter and find info as needed.

Good but use with caution.

Feb 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We are a small conservation land trust with a membership under 1000. We have been using DonorTools for about five years now and, for the most part, it has served us well. However, there are some potential problems that can get you if you are not careful, and one unaccountably cheap lack of resources.

Extracting mailing lists from the data has to be done with a great deal of caution. Extracting a particular set of donors is done with Smart Tags. These amount to logical combinations of rules for selecting donors using functions such as "last donation after {date}" and can be ANDed and ORed. However, there is no way to group the functions such as parentheses to make sure the ANDs and ORs are delimited the way you want them. In fact, according to customer support, using both ANDs and ORs in a Smart Tag definition will give unpredictable results. I can vouch for that. The work-around is to use multiple Smart Tags, one for every parenthetical expression, and then reference those Smart Tags in the main one. So one extraction can take two, three or even four Smart Tags. At the payment level that fits us, we are limited to 10 Smart Tags. It is nice to save extractions from year to year and just change the dates. But there are not enough Smart Tags for all of the mailing lists so we need to delete Tags and re-enter them as needed. The Smart Tag editor is not very user friendly, and does not catch typing errors. (The last extraction I tried resulted in only half as many donors as I was expecting. I checked the typing and everything appeared to be correct I but got the same result. Only by deleting the Smart Tag and rewriting it from scratch did I get the correct result. This is not the first time.)

Ten is just not enough Smart Tags. The solution, of course, is to pay twice as much for a full subscription which we don't need for any other reason. This coercion to pay more for a resource that doesn't cost anything seems cheap. I looked around for a different vendor because of this but the effort to move was just too great.

Customer support has always been very helpful. They were able to tell me how to do things I could not figure out on my own. There are hidden features. However, they seemed quite aware that my solution was to pay more and were unsympathetic.

Emailing donors

Feb 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I still wish there was capability to format an email communication to all vendors in the database, based on a criteria, and send to all at one time. Going in donor by donor to send an email is too time consuming.

GREAT for my small non profit!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, respond to donors, end of year donor receipts.

Cons: I'm still learning more about the many ways to use Donor Tools¿..so I don't really have any "Cons" at this point. Easy to use.

Overall: The good people at Donor Tools have been such a huge help to our non profit for several years now. It's easy to use and honestly, just an overall easy experience. Although we are small, Donor Tools allows us to act "big" in the way we respond to our donors. We appreciate that in a big way!

Recommendations to other buyers: Anything that can help paint a simple picture for board members would always be appreciated.

Good Program for Single-Person NPO Shop

Feb 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Gets the job done with less fuss and low cost.

Cons: Formatting the documents & reports can be a bit challenging.

Overall: As a small nonprofit without a big budget, Donor Tools has served us well. We don't have the complex fundraising needs that larger organizations might have - we just need to track to donations accurately and be able to thank our donors in a timely manner. Donor Tools helps our Development Director do just that and not have to take expensive classes to learn how to use the system. Very user friendly and easy to use.

Recommendations to other buyers: Would love for it to integrate with MailChimp!

A great value

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pricing and ease of use

Cons: Inability to customize reports (year-end statements in particular)

Overall: Our church has been using Donor Tools for a little over three years now. It's been a big improvement over an archaic program we had been using for many years before. Donor Tools is a tidy and reliable way to track donations to our general fund as well as several dedicated funds. It's easy to use and provides us with all the information we need. We process contributions from over 2,000 donors per year, and Donor Tools' pricing is excellent for what we receive. Two small downsides: 1) technical support is by email only (to be fair, we have rarely needed to contact them), and 2) report generation is slow, and customizing reports (e.g., year-end giving statements) is difficult without exporting them and manipulating them outside of Donor Tools.

User friendly database

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use this to track donations for a small start up non profit ministry. This was easy to set up, easy to integrate with MailChimp for good communication, and easy to maintain.

Donor Tools is an affordable and accessible option for donor management software

Feb 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I inherited Donor Tools from a former director, and it was VITAL to getting to know our donors and reaching out to cultivate and introduce myself. While I know there are some features that are missing (like better exporting of reports) its web-based accessibility and numerous user options has allowed an organization that has seen a lot of transition to easily manage and remember details about all of its donors. I'm so appreciative of its ease!

Donor Tools

Feb 04, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor Tools is a very nice website for managing donations. Has lots of nice features and helps me get the job done.

Great Program!

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: None.

Overall: Been using DT for several years now with no problems at all. Very easy to use and does everything I need. What more can you ask for! Thanks DT!

Very Pleased

Feb 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This has been a great tool for our ministry to keep track of donors and donations. It has helped us to analyze this info for the purpose of fundraising. I like the timeline feature and that it is easily usable by multiple people. I sometimes think that some of the beyond-basic functions could be more intuitive, but overall I find it easy to use.

Non Profit Theatre Company Donor Tracking

Feb 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used this software for 3 years and it served us well. We need to tweak some of the way we enter the data to have the system work for us and we found there were some elements that we did not use. As our donor base and philanthropy arm grew we found that we outgrew this software. We needed to move to a database with more advanced reporting and was more customization. But for the start up years its ease of use and low complexity was just what we needed.

Good product. Easy to use.

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Absence of a way to aggregate data for reporting.

Overall: Donor tools makes changing data fast and easy. The steps to edit were obvious to me immediately. I like the layout of the donor info page.

Simple to use!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: For small nonprofits, this is perfect. Easy and fast to use, while providing most of the features any small nonprofit would need.

Donor Tool Review

Feb 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I am the Fundraising Support Officer at Maternity Worldwide and my role involves a lot of admin and donor engagement so I use Donor Tools most days as a go-to programme. I love how easy to use it easy and how much info you can store on there - especially love the fact you can create your own tags to really help you personalise/group people together. Very user friendly database and makes me life at work a lot easier!

Donor Tools is Awesome!

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, efficiency, ability to create multiple users

Cons: None

Overall: Donor tools is a simple, efficient, elegant, and effective way to manage donors. It is easy to use and fulfills all the functions needed in donor management. For a small nonprofit like ours, it is extremely easy to distribute the functions to different volunteers and the feed keeps track of the tasks that each person takes care of. Great software!

Recommendations to other buyers: None

Easy to use

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: After taking over our donor database i started using donor tools. It has been easy to use and i have been very satisfied. My favorite feature is being able to immediately email thank you notes to donors.

Good software for the money

Feb 04, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple and easy to use right off the bat.

Cons: We're not able to connect it fully to our payment and accounting software.

Overall: I think Donor Tools is a good basic donor relations software and is priced right for it's capabilities. I would like to see it integrate better with some of our other software, but again it's probably the best software out there for it's price point.

Great Value But Lacks Some Features

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use
Looks great
Simple

Cons: No longer syncs with our online giving option
Giving receipts... I really feel like, by 2017, I should be able to click one button for a bulk action.

Overall: Donor Tools looks great and is easy to use. Great basic donor management. It integrates great with PayPal, if that's how you're accepting online donations.

Since we've moved away from PayPal, we're considering switching to something that will integrate better, and with this, we're considering software that will allow us to more quickly process bulk giving statements.

Great product for the price, but does not integrate well with Quickbooks Online

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and ability to enter old data that wasn't entered on time.

Cons: It does not integrate well with other software. The separate transaction importer app that must be purchased to make it work does not transfer all of the information, so classes and categories are often lost.

Overall: We have used DonorTools for many years and enjoy the product. We enjoy it so much that when we upgraded some systems (like switching to other software), we chose NOT to leave DonorTools because it organized our information well and the price was right. Unfortunately, DT played very nicely with QB desktop...but, not with QBO. We are still using DT, but the transaction transfer process is cumbersome and buggy, and correcting mistakes is very difficult.

We love it!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We love working with Donor Tools. Our non-profit signed up about 8 years ago, the time when our donor list became unmanageable on our own " spread sheet." Since then we have nothing but praise for the service. It is fast, easy and effective. It allows us to manage our donor data base and to communicate with donors. On those instances when we have had a special request and need help, we have found donor tools to be very responsive and helpful. I recommend them without reservation.

Past use review

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I was handed the responsibility of Donor Tools a couple of years ago, when the primary user left my workplace unexpectedly. With close to no instructions, I was able to easily navigate Donor Tools and utilize their support to achieve the goals of the organization.

Using capterra was fun

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to load and easy to use

Cons: Liked it

Overall: It was easy to use and easy to make changes - the quality was good. I found it easy to upload and easy manage. Students responded positively - said my voice was clear. YAY

Great tool

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of finding individuals and the ability to have all information about an individual or organization in one place.

Cons: There is no app.

Overall: This has been a great tool for our team to use. It helps organize all of our donor partners, as well as record our communication with them. It allows us to segment our partners, track monthly and annual giving and see comparisons year to year and month to month. We can identify if different partners haven't given for a long time or have increased giving. It has been a highly valuable tool for us as a small non-profit organization.

Recommendations to other buyers: I really enjoy and appreciate the software. I wish there was an app to use for donor tools.

Review from a tiny nonprofit

Jan 29, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's very easy to use.

Cons: I don't think it has the flexibility or the capacity to keep detailed records that allow for more intensive relationships with constituents.

Overall: This is my first time using Donor Tools, though I've been doing development for over a decade and have had numerous experiences with other donor database systems.

Great tool!

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Donor tools has been very resourceful for our Non-Profit. It is easy to use, and has all the needed elements to help manage our donations.

Donor Software Review

Jan 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This program is a good product overall. The customer support is good, but not very quick to remedy problems. There are numerous features this product does not provides, however, they do offer workarounds. Overall, our company has been using the program for 4 years and is pleased. Great value for the price.

Would like more ways to log important dates and interactions

Jan 28, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Would like to be reminded of donor birthdays and anniversaries. Would like ability to customize reports a bit more.

Good functionality for small price

Jan 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Comments: We have had a great experience with DonorTools for the small price .We record donations and use the acknowledgement function. I wish there was more functionality for segmenting lists and searching the database..

Donor Tools has been a huge asset to our non profit!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been using Donor Tools for 7 years and have been very happy with the program. Their interface is user friendly, it integrates well with Quickbooks, and is easy to export data for external manipulation. Any time we have needed to interact with customer service, they have been prompt, friendly, and helpful. I would definitely recommend Donor Tools!

Great value but wish there was more

Jan 28, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was attracted to DonorTools because of it's affordability for our context as missionaries. I have been riding the fence though because there have been no feature additions and it's not friendly to use with mobile devices. I wish there was more updated reports and charts for tracking.

Missionary Associate

Jan 28, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Really User Friendly

Cons: Too detailed for what I needed.

Overall: I had less than 50 supporters so for me this program was too big for all the functions that I really needed. However, I can see that this program is great for someone with a lot more supporters.

Excellent product for non profits

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly, multiple sign ons for everyone on board

Cons: no short comings that I've found

Overall: I've used this for several years with a non-profit client am now in the process of transitioning another non-profit onto this platform. It allows everyone on the board to easily sign in and see who has contributed. It's super user friendly. All info is easily edited and deleted as necessary. Great to see year-to-year the amount each patron gives you.

Schhol user review

Jan 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Maintaining & tracking records/donations

Cons: Cumbersome usage & not robust reporting capabilities

Overall: The Donor Tools website has been very helpful in tracking & maintaining records of incoming donations. Overall, the platform use is a little cumbersome & doesn't provide reports that would be most useful at our organization.

Excellent product. Well worth the price.

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You can view annual total giving very easily.

Overall: This is a very affordable product and has so many user-friendly capabilities. We have enjoyed this product and recommend it to anyone we know trying to manage any type of donor database.

Great Application

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience was great for the years that I used this site. The price was reasonable and the usage was just what I needed to maintain some financial books.

Could use more features

Jan 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like seeing the graphical display when I first login, of the donations so far this year, and lifetime donations.

Cons: Limited functionality compared to many other donor management and donation analysis softwares. It could use salesforce integration for instance.

Overall: It's a great piece of software for very general donor management. However it could use some more data analysis tools, and donor analysis tools.

Good service, but needs more

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and cheap.

Cons: I wish it had more automation features. Needs a better donation capture page. Please add the ability to change mass records.

Overall: DonorTools is a great service for the price. Very easy to use. However I would like to see the mass ability to change lots of records at once. The integration of services like stripe and moonclerk. The ability to set up recurring donations in donor tools that will automatically populate without imports or manual entries. The service is great for the money, but I think it could get better with more automation possibilities. Perhaps build a donation capture page much like moonclerk that uses stripe and then it automatically updates records in DT. That would be great, plus it would likely bring in more new users. Thanks for listening.

Recommendations to other buyers: Integration of stripe and creating a donation capture page with that would be a great additional service.

Great value

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Would like to sort data easier and export information better

Overall: I have not had to use customer support. I do need to contact customer support in the near future to learn more about Donor Tools. Overall it has been a good experience.

Great nonprofit resource

Jan 27, 2017