Who Uses This Software?

Small to medium nonprofit organizations, international, multi-site organizations.


Average Ratings

233 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Higher Pixels
  • www.donortools.com
  • Founded 2004
  • United States

About This Software

Donor Tools is donor management software for non-profits and churches. Donor Tools is fast, simple, affordable, and online. Donor Tools is a nonprofit donor database to help charities, churches, and growing organizations make smart decisions and raise more money. With unlimited users, unlimited donations, smart tags, multiple names, donation splits, online donations, QuickBooks and MailChimp integrations, and lots more, we make you look good.


Features Checklist

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Product Reviews

We use DonorTools for Donor Management in a small nonprofit.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, and modern interface are DonorTools strong points. I like the way it is so easy to setup the software; seeing income trends in the Dashboard compared to previous years is very helpful. It is really nice to have all our donor information in one place. I love that it syncs with MailChimp and so we have one organizational list of donors. Even though we are a small organization with 3 active workers accessing the information, it is so helpful that all the information is online and accessible to all of us independently and simultaneously from any computer no matter where we are in the world. Exporting lists are easy and very useful. For our small organization, the ability to setup fund pages for many different projects with boiler plate text is invaluable. There is no programming required and yet we have an easily accessible donor giving website with multiple fund pages available for our donors. It is really so simple that almost anyone can manage and maintain the donor management functions of your organization. Most of our donors probably do not often need or use the donor access functions, but it is very nice to be able to have these features without paying extra for the feature.

Cons: Within the reporting functions (which are really quite good for the provide types of reports), there is a significant omission. It would be really helpful to print fund reports showing totals for a specific time period for all the funds. That just isn't possible with the current software. You can print a report on any ONE specific fund, but printing out fund totals for a year on funds is not supported. Either you must export data to spreadsheets and then produce the reports, or you can prepare reports on each fund and manually create summary reports. We have asked for additional fund reporting functionality, but as of yet this is not possible. DonorTools overall is an excellent program, but this one weakness in fund reporting is problematic. Our wish list would also include automated reporting to an email account, but that might be a bit much to hope for at this price point.

Christ the Bridegroom Monastery

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's intuitive and thorough.

Cons: I've not disliked anything yet.

Overall: Whenever I've had troubles or questions, I've always received a very efficient and effective response.

Donor Tools for Nonprofits - Awesome!

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, intuitive interface, ability to sync with other programs

Cons: more for a self-starter

Overall: I enjoyed working with Donor Tools in our organization, it really helped organize our clients and contacts in a comprehensive, progressive format. I also really appreciated being able to sync up content with other programs, for mailings and such.

Recommendations to other buyers: takes some time to get to know all its features, but is definitely worth it

Great CRM for non-profits!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Our team likes that DT connects with MailChimp and PayPal, offers graphics on the Dashboard showing fundraising levels, and is a good price for the quality of the product. We also like being able to have different log-ins and a fundraiser page. The customer service has also been really fast and helpful.

Cons: 1. Figuring out the smart tags and running reports has been a challenge. We've been using our own tags, and those help, but it would be great if we could more easily tag large groups.

2. Creating a fundraiser page was challenging - we had to design it on our website in HTML and then move it over, and it still needed a lot of tweaking. But it was great that it connected so easily with PayPal, and we could use a graphic tracker to show the fundraising level.

3. It would be great if we could send group emails, and also attachments with emails since we send our acknowledgement letters electronically.

4. It would also be great to have an app to enter and change data using a smartphone.

5. Perhaps all of the above are things we haven't figured out yet, and the product may actually do them.

Although DT is not as intuitive as I would like one year in, but it's a vast improvement over using spreadsheets!

Overall: Donor Tools has been a great fit for our small non-profit. It integrates beautifully with Mailchimp and PayPal, and makes it easy to see how our fundraising efforts compare with past years. Thank you Donor Tools!

Recommendations to other buyers: This is an easy-to-use product that is affordable for most non-profits. It doesn't necessarily have all the bells and whistles, but it's a great tool overall!

Great application

Apr 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: It provides good diversity of products for the price given. We were able to utilize everything needed for the business.

Happy with Donor Tools

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to use. The User Guide has thought through every possible question I have ever had.

Cons: No complaints.

Overall: Donor Tools is a very intuitive tool, allowing our nonprofit organization ease of recording and tracking our donor's gifts and other helpful information around their giving history and tendencies. On the occasions I have had questions, customer support has responded quickly and thoroughly to my questions.

Great tool

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Keeps every donor categorized

Cons: It's hard to sync with QGiv

Overall: It's a wonderful way to keep the donnors in one place all though it's a bit hard to sync it to mailchimp and QGiv

I love Donor Tools!

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It makes year end tax stuff so much easier for our non-profit. We love how user friendly it is, too.

Cons: Nothing.

Overall: Donor Tools has made our job so much easier as it relates to our charitable giving and tax receipts. We love using this software.

Easy and Effective

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Really easy to use. Integrates nicely with website, Wordpress and Mail Chimp. Many programs are costly, this allows a small organization to scale up.

Donor Tools is Awesome

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ease of access when in Donor Tools is incredible. I love being able to navigate easily and find things when I need them. I would highly recommend anyone who is searching for a great product to give Donor Tools a try.

Donor Tools is a great addition to our company

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor Tools is a great addition to our company, we use it constantly and it helps with our accounting purposes with Donors.

I wish we had found Donor Tools sooner

Apr 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Donor Tools has all the tools I need from a donor database at a fraction of the cost.

Cons: The biggest drawback for me is some of our monthly donations need to be added by hand.

Overall: Donor Tools has made a huge difference for our organization. Our organization doesn't have the money, or the need for the features that a lot of expensive Donor Database programs have. Donor Tools is perfect because it allows us to keep track of our donors and their important information without sacrificing our program budgets.

FOH Review

Apr 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is affordable, efficient, and easy to use.

Cons: n/a

Overall: Donor tools is quick and efficient. It is an easy tool for documenting and tracking our donations. It has given great organization to our fundraising process. We are better able to run fundraising campaigns, reach out to donors, and record/track numbers. It is affordable and useful.

Recommendations to other buyers: n/a

Easy to use; needs more functionality

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Needs more functionality for the basic monthly service.

Overall: For a small charity with occasional donations coming in (rather than a regular stream of funds), it would be nice to have a cheaper monthly subscription to this service.

Recommendations to other buyers: Perhaps you could charge a fee based on amount of revenue coming in to the charity? That way smaller charities that are struggling get a bit of a break.

SO happy to have found Donor Tools

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We needed a donor database program that could grow with us because we couldn't afford to pay for all the bells and whistles at once. Donor Tools is easy to use and has all the functionality we need. Thank you Donor Tools!

Basic but good

Apr 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: For a first time user Donor Tools meets my basic needs. I'd like it to be easier to do more things, like generating letters is pretty clumsy.

Useful for categorizing our donors

Apr 04, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: As a non-profit, we have many donations come through our doors. It's nice to have Donor Tools keep track of all of our donations and donors. We can easily see recent donations as well as sort them by amounts donated. It's a great tool!

Great Donor Management System

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has been easy to use and learn

Cons: Does not work well with Quickbooks Online

Overall: We have been using Donor Tools for our non-profit organization donor management system for almost a year now. We are very pleased with everything from import features to their support when we have had questions about features. The automatic integration with other systems works great for us.

Recommendations to other buyers: Learn about all of the details they offer to take full advantage of the system.

Close to perfection!

Apr 04, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, features, it's web-based, and handles most of my needs for managing donors.

Cons: There are 3 features I'd like to see added: 1) the ability to save letter and email templates by name; 2) the ability to mass-print donor year-end statements; and 3) the broadcast email feature was internal to the Donor Tools system.

Overall: Donor Tools is so easy to use, and volunteers can catch on quickly. The only three drawbacks I see are that it has to sync with MailChimp to send broadcast emails to donors (I wish I could do that in the system), the inability to save letter templates by a name identifier, and you aren't able to mass print year-end donor statements. Otherwise, I highly recommend this for a donor management system.

Recommendations to other buyers: I've looked at almost every donor system out there. For the money, Donor Tools meets or exceeds almost all of our needs.

Young nonprofit using donor tools

Apr 04, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the price

Cons: don't like the accounting, membership, tags. Hard to group donors and get the reports I need.

Overall: I have not found Donor Tools to be that great. It is not user friendly as other databases I have used. There is not a built in membership component. The batches are cumbersome and difficult to figure out how to correct. The tags are cumbersome. Overall, it is not meeting our needs. However, I was not with the organization when they purchased Donor Tools. Just don't think it has the functionality that I need.

Easy to use and great data tool

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Easy to use and a great way to learn about my data. I've learned new things about my clients using Donor Tools that I never knew I would.

Good donor management software for small nonprofit

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Overall: We have been using it for about a year and have been very happy with it, importing and exporting data works well, once you get used to it. Tech support is good, interface is user friendly and pleasing to the eye. Would recommend it.

Easy to use and offers much value

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integrations and tags

Cons: Would like to see more customizable reports (being able to choose the fields that I wish to see or pull by)

Overall: This software gives us what we need to track our donors, donations, and pledges! Being able to integrate with Paypal and MailChimp is great. We haven't found anything better than Donor Tools.

DonorTools is intuitive and helpful

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have really enjoyed using DonorTools because it is so intuitive - you don't have to be trained to use its online functionality. It also has great integrations. I think one place it could use some upgrading is on the functionality of "tags" and notes on donors. But overall - a great program and great value!

Donor Tools Review

Mar 28, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The program is fairly easy to use but there are things about it that I do not like or have had problems with. We use mail chimp to send out notices. When Donor Tools has done a mail chimp integration instead of combining the information with donors already there it made duplicate donors. Donor Tools has removed information that I had in the salutation field so many of them are now blank and added information in the recognition name field. This has caused me problems. I also don't like that when you do a query you can't work within that query. You have to download it, make your changes and then upload it. If there is a way to do it within Donor Tools I don't know how to do it. That would mean it is more difficult to learn to use than I thought.

Great product

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and set up.

Cons: Price

Overall: Great product, user friendly. It was too expensive for a small non-profit organization. to pay for every month.

Recommendations to other buyers: None really, I enjoyed using it.

Excellent choice for a small low-cost charity

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, decent feature set, good integration with PayPal and Mailchimp. Works great for what we need.

Cons: Feature set is rather limited compared to more powerful solutions, but then they are also much more expensive.

Overall: We've been using Donor Tools for over 2 years now and highly recommend it. We are a small non-profit organization, although we have about 1300 contacts in our database. Donor Tools is easy to use and is just right for what we need. We also use the connectors with PayPal and with MailChimp. The nicely integrated 3-vendor solution for donor tools, payment, and email newsletters, works great. Very happy with it. (The feature set is simple and not as powerful as more expensive solutions. But that's okay, it's an appropriate tradeoff for us and I'd assume other smaller non-profits.)

Donor Tools Works Well for our Non-profit

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ese of use, affordability and able to move over historical information

Cons: could get more granular in reporting. UI updates

Overall: We switched to donor tools several years ago from keeping a manual database. After much research, we decided it was the best value for the money while keeping our information intact. It has worked well for us and helped us keep great records, easily thank out donors and report on a variety of information. God send for a 100%volunteer organization that wants to keep costs down to do more good!

Recommendations to other buyers: think overall its great and suits our needs

This is a good service which could be great.

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simplicity of design and ease of use

Cons: Digital signatures are lacking
Batch Emails
Email templating

Overall: Donortools is really simple and helpful, however the ability to add digital signatures and to create template emails (automated batch email for all new receipts created) would be really amazing.

Additionally, I think the pricing strategy needs to take into account the fact that the service is being used across the globe, US$1=ZAR12,77 at the time of writing...

I hope this helps.

Best Regards,
Ashley.

Recommendations to other buyers: The product pricing strategy needs to account for different countries.

Very helpful for tracking contributors

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer support is excellent!

Cloud-based implementation makes it easy for us to access and update data from multiple locations.

Cons: Sometimes challenging to get filters to work as desired.

Overall: We have been using Donor Tools for a couple of years to keep track of contributors to our small non-profit. Previously we had used a hodge-podge of spreadsheets and index cards. Donor Tools has been very helpful for organizing and better understanding our pool of donors.

Recommendations to other buyers: The software is usually very good at situations like couples who donate, but it helps to make sure whoever is doing the data entry is careful to use all the data fields consistently. Garbage in, garbage out!

EASY - Says it All

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Running a nonprofit is not an easy job when you have a number of other responsibilities. However, Donor Tools makes things easy. I'm impressed with the ease of use, ease of getting answers and the ease of sending out tax forms at the end of the year! If you want to make your life EASIER - go Donor Tools!

Great customer support

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service is great

Cons: Reports are not great

Overall: Every time I have had a question or issue Donor Tools support has been quick to contact me back. They also have detailed instructions online which are quite handy.

My biggest issue has been reports. It is hard to get exactly the information I want sometimes. Also, you can't really view a report online. You have to download and use Excel.

User friendly

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Program integration.

Cons: None yet. We started using the product pretty recently.

Overall: This is an easy to use tool. We are a non-profit that needed one program to manage and work with other programs. This fits perfect.

Recommendations to other buyers: We enjoy using mailchimp and appreciate how easily all the programs work together.

Tools you can use

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to navigate. Reliable too.

Cons: Don't know that there was something I didn't like.

Overall: Donor Tools is an excellent way to organize our data and keep track of our donors. What a time saver! I keep important notes and information in one spot, which makes life easier and more efficient. Thanks for making my job as the Director of Donor Relations a little breezier!

Recommendations to other buyers: It would be wonderful if we could sink the information we keep in Quickbooks with Donor Tools.

Donor Tools feedback

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tools has been good for our small donor base. It is not too complex at all so is easy to figure out.

Great and easy

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: None

Overall: No problems at all, very easy to use and easy to keep track of all giving. Easy to get the end of the the year records of all giving.

Recommendations to other buyers: No

Donor Tools is great!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Easy to use. Very helpful. More efficient than other similar programs I've used before. Happy to have it and write this review. Very good value for the money!!!

Great Experience

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have had a great experience with Donor Tools, and are especially thrilled to have a web based solution for our data-tracking needs. Thanks for a great product!

Great Database

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I am on the board at a Christian school. Donor Tools helps us keep good records of our supporters. We are able to strategize and thank them appropriately.

Needs to Integrate with Quickbooks Online

Mar 22, 2017
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The robust reporting system it offers. You can do countless searches.

Cons: It doesn't sync with Quickbooks online.

Overall: We had to double enter all donors because it doesn't sync with Quickbooks online. It was too cumbersome. Other than that, it works great.

A little clunky, but likely the best value for a small nonprofit

Mar 22, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is less-expensive than similar products that we looked at.
It works in the cloud with many users.

Cons: Clunky user interface.

Overall: We are a small nonprofit organization that has just enough donors and donations each year to make keeping track on a spreadsheet a pain in the butt. We looked at about 5 different online packages -- we needed something in the cloud so that several people could get access to it -- and this one met our budgetary requirements.

It has most basic features. It is usable, but it is a bit clunky. The user interface usually takes more clicks that necessary, and it is often not easy to find or figure out how to use the features. However, it serves us pretty well, and after a couple of years of using it, I still think that it was the right choice for us.

Donor Tools

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor tools helped me stay very organized and on top of our database. It has been a huge help to our organization to keep us on top of all of our donors' information. It made it much easier for me to remember birthdays!

Donor Tools User

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: For what our school needs donor tools for it works great. I wish duplicates were more usually caught and joined together. Thank you!

Friends To The Forlorn Review

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Donor Tools for 3 years. Overall, I am very pleased with the program. There are a few other features that I wish were available, but nothing that effects the purpose of the program of keeping tract of donors and donations.

Good software

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: no volunteer hour tracking

Overall: I enjoy using Donor Tools, bur i do wish that there was a way to track volunteer hours. We use a lot of volunteers and have started looking at other software because of this. Over all use of Donor tools is easy and user friendly. I do wish the report were more customizable.

Good for the price

Mar 22, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: It's hard to track memberships with this system, also would love a more customizable export and reporting feature. The software is terrific at this price point, and having it available online is a huge benefit. The system for tagging accounts is straightforward and comparable to other complex query systems, although there could be better documentation on how this works (the and/or function can be a bit tricky with complex queries).

Donor tools review

Mar 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Organization
Variety of options for sorting, locating, logging, etc.
Solid program for a rescue in need of multiple options, arranging, archiving, tracking. It is extremely useful!

Cons: Lack of design options & personalization for correspondence. Would love a better tracking for completed responses/printed while viewing the screen--logs a "to do" & "completed" job more accurately & moves down screen.

Overall: Donor tools is a fantastic tool for the rescue. The organization & the amount of options makes correspondence & archival of donations & donor records extremely easy. The system is costly, but there are not many systems able to handle the vast amount of options needed for our rescue in relation to donations in multiple forms. The only functions I would improve are merely fine tuning the ease at which you move from one correspondence to the next. In addition, the program's ability to recognize similar donors & merge more automatically & adjust. I would love a program that adjusts the screen & holds your place to the next unfinished job. In addition, it would be fantastic to have options to improve the design such as font, logo, a photo, PDF, or video insertion, as well as areas to insert links to fb or instagram.

Easy to use for small non-profits.

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and learn.

Cons: The volunteer aspect needs some work, although that isn't its primary use.

Overall: One of the things I really appreciate about the software is the ability to produce letters and emails right away. I don't need to use separate software and it makes recording contacts a breeze. I can print reports and print mailing labels as well from exported data.

Recommendations to other buyers: Would like to see a set rate, feel like $39 is top of my budget per month to use.

Donor Tools

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to learn and navigate through. Simple process to teach others to use. Tech support is always fast and efficient.

Great as Far as It Goes

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is simple to use (after a little practice), and as a database of donors it does very well.

Cons: Three-fourths of the information I need to record and use has no place in it.

Overall: For the donation tracking needs of a public library, Donor Tools is an excellent START. The interface is not difficult to use once you've figured out its ins and outs, and it does provide a valuable way to ensure that the same information is recorded and saved about every donor. I also find it useful for tracking whether or not I've sent thank you letters. I find it not at all useful for writing the letters themselves; I do that the old-fashioned way in Word because it actually takes LESS time than wrangling with the templates. What I find truly lacking in Donor Tools is the fact that it doesn't give me any way to record what happens to the donation AFTER we receive it. Does it get spent? What do we spend it on? The progress of donation money through our accounting process is very complicated, and it does frustrate me that Donor Tools doesn't give me any way to track it. This means that I still have a lot of duplication of effort in recording incoming donations.

Donor Tools was particularly useful for the big fundraising campaign we initially purchased it for. It is less useful for the day to day small donations.

Recommendations to other buyers: Great for fundraising campaigns. Not as good for day-to-day.

Great software for a small nonprofit!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Low price point allows us to have donor software when otherwise we would probably be stuck with a disorganized mess of spreadsheets. Export/Import features are great, and I love the syncing with MailChimp to keep our mailing list organized. Integration with Paypal and auto-sending of receipts helps us a lot, too.

Cons: I'm happy with everything. The only issue I've ever had is that a few times I've made errors when importing files, and it seems to freeze up the import tool, not allowing the import to be cancelled or completed. I usually just take a break and come back to it later, and then it works fine, but an option to cancel/clear an import might be helpful.

Overall: As the sole development person for a small startup nonprofit, I needed to move my donor records out of spreadsheets and into something more functional, but for a low price. Luckily Donor Tools turned out to be a great option for us - it has all of the reporting and record keeping functionality we need, and we're able to keep track of donor communications much more efficiently now. We're especially grateful that we can have multiple user accounts even at the lowest pricing tier, which allows the Executive Director and me to stay on the same page.

Recommendations to other buyers: Looking forward to the day when we can afford a Pro account! Thanks for making this great tool affordable for small nonprofits like ours.

Great tracker

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use donor tools daily for tracking memebership. It is a wonderful tool for system for generating mailing list. It's easy to update too.

Loving Donor Tools

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love how easy it is to use and how organized it is.

Cons: For me there are no cons with this software.

Overall: I am so impressed with donor tools. It allows me to keep donation records all in one place and to organize them so easily. The reports are so easy to generate and I absolutely love being able to print donation receipts with one click! I run a non-profit and was having so much trouble finding easy software to keep a record of everything and then I found DonorTools and I will never use anything else.

Recommendations to other buyers: Just that it is amazing.

Donortools charity use

Mar 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I used Donortools to administer supporter data for a national charity, and found it fit for that purpose, easy to upload and download data etc.

Donor Tools

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Search is easy to use

Cons: The thankful letter section is difficult to organize. It would be helpful to be able to save letters and select a saved letter when needed.

Overall: Donor tools is so much easier to use than the database we used before. Tech support is very helpful and quick to respond!

Orphan Care non-profit

Mar 17, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy and immediate

Cons: That it only offers one payment option with PayPal, and that I can't integrate it with anything else online.

Overall: I've appreciate the ease of donortools for five years now. I believe other programs have surpassed donortools in integration of crowdfunding, accessibility to integrate in websites, payment options, etc.

We love Donor Tools

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Tags can be confusing

Overall: Since our non profit began to use Donor Tools it has brought simplicity and ease to accessing our Donor information. We have been able to organize Donor Tools in a way that is very useful and helpful in tracking and collecting donor data over the years. We would strongly recommend Donor Tools.

Recommendations to other buyers: None

Donor Tools REview

Mar 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online accessible, easy search functions, nice tags.

Cons: Hard to import large amounts of information at once.

Overall: We've been using Donor Tools for a while and overall it's been great. The customer support is fantastic and we like the online ease. Are only issues include the lack of a great way to batch import lots of donations after an event.

Donor Tools is invaluable to our donor tracking system

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Haven't found anything yet...

Overall: Donor Tools is user friendly and provides an efficient way to track donors for a non profit organization

User friendly and helpful

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The small non-profit organization I work for, EduNations, has been using Donor Tools for 3 years to track our donors and track donations. It has been easy to use and is very compatible with Quickbooks and Mail Chimp. Whenever I have had a question, I have received helpful assistance.

Donor Tools Review

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very happy! Has made volunteering with our charitable organization infinitely easier, especially as several of us my have access to it. Easy learning curve. Reasonable prices.

Donor Tools is so simple and reliable

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Donor Tools keeps all of our donations very organized. It is so simple to use! Letters and emails are a snap. Tags are a snap, totals are a snap. Couldn't of asked for a better program. Thank you!! Have never had an outage or any problems EVER.....

Organized but not customizable

Mar 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Organized
Easy to use
Can be flexible to an extend

Cons: Wish it was more customizable in a few places

Overall: This is a great tool for my non-profit - there are some things I would like to be able to customize.
For example payments linked from paypal go into Donotrools as a default Fund/ Category which then requires backtracking. It would also be great if we could track non-money donations (i.e books, paper, cameras etc)

Thanks for reading!

Ok but not great

Mar 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Somewhat easy to use
Fund tracking
Report features
Dashboard

Cons: Limitation of fund sources
Tech support

Overall: No phone number to call for tech support. Limited features and updates. Donations import from PayPal but not many (any?) other programs.

Fundraising is almost a breeze with Donor Tools

Mar 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simplicity.

Cons: Occasional difficulties in creating smart tags that work. For example, creating a smart tag for donors who have donated at least 50 dollars and and have donated within the last year.

Overall: At least twice a year I am responsible for creating a fundraising mailing for 500+ donors of our organizations. Depending on our goals and visions for the appeal, I may want to send a special set of letters to our most frequent donors, donors who haven't donated in the last year, etc. With Donor Tools I can easily define groups by these categories and export them for a straightforward mail merge. If only Donor Tools could seal and stamp the envelopes.

Donor Tools Review

Mar 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are generally happy with Donor Tools ease of use. We are supplementing our use with a more pet based program.

Donor Tools is great!

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I started using Donor Tools 3 1/2 years ago after coming from another donor database. My experience with Donor Tools has been extremely positive and I've even recommended it to other non-profits looking for donor management software.

SS DT Review

Mar 02, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Overall, Donor Tools is not a bad system for tracking donations. However, there are very few options for exporting specific information, requiring us to start do a great deal of filtering to distill down to the information we need. Also, automated processes like mass mailings, emails, tax letters, etc. don't seem to be available.

Great product!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of set-up and use; reliable; great customer service.

Cons: None!

Overall: I have been using Donor Tools for over three years for receipting donors for the non-profit I work for. It does everything that I need it to do, is completely reliable, and the customer service has been excellent. I have been very pleased - thanks Donor Tools!

Recommendations to other buyers: Excellent and full-featured choice for donor management and receipting.

Great Product

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, intuitive, api

Cons: There isn't a way to get a webhook on events, so I can't get two way syncing with an outside service. Certain things that other software does offer out of the box isn't present here.

No bulk entry, no end of year letter generation, no easy way to customize the look and feel of emails coming from DT. It would be nice to have some other payment processors integration as well (Stripe). Also, two way data syncing by using webhooks would be amazing. Right now I have to query DT every time I do anything with donations or donors and many times I have problems because someone merged a donor, but my software doesn't know about it (there is no field for 'previous_persona_ids'

Overall: We were using something that cost a lot more and had many more "features". It turns out that we just needed something that worked better and was easier to use. DonorTools is a great product.

Excellent donor gift management

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease to see up and use

Cons: No real multi-currency facility

Overall: I was looking for a donor management tool and " Donor Tools" met nearly all what I was dreaming of! It is easy to use and has been a real blessing to me as I handle donor gifts each month.

Recommendations to other buyers: Add multi-currency facility

Keeping Track of Our Donors

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to track the donors

Cons: When I print out a report of donations in a particular date range, it won't add donations from each donor together so I have to do that manually. Tags are still a bit of a mystery to me, although I guess I figured it out, sort of.

Overall: I belong to a choral organization and we use Donor Tools to track our donors and send out tax letters and thank yous. I haven't totally figured it all out yet, but it does most of what I need to do with it. There are a couple little things I haven't been able to do that I'd like to and couldn't find reference to anywhere, but I guess I should probably contact customer support and see if it's possible or not.

Donor Tools is a Gem

Feb 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We use donor tools to analyze data about our membership and their giving habits. This has been useful in that work.

Donor Tool Review

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: simple, easy to use.

Cons: data review, reports.

Overall: I have been using Donor Tools for over three years now. All my questions have been answered very quick. We use the program a lot. The excel reports are simple and easy to use. We like the program and for the value, can't beat it.

Recommendations to other buyers: Is a great product with a great value.

Donor Tools

Feb 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fairly easy to use.

Cons: Limited features.

Overall: I would love to have a "task" feature that would help me to manage my relationships with donors. I have a sales background and I like to schedule future communications with donors. This would be easier with a scheduling feature or if I could synch with a calendar.

Good database

Feb 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to add donors individually.

Cons: I don't trust trying to import donors through excel, I get different totals for donations often, the reports could be easier to view in donor tools.

Overall: For the most part, this is a good database and easy to use. I wish there were more reporting options and the layouts for reports were easier to use and had more functions. Also, I wish there was a way to resize the receipts, I can't use the one in donor tools because it is a full page.

DT Review 2017

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of operation

Overall: I am a relatively new DT user. So far it has been a good experience as it is easy to figure out and seems to be relatively powerful in its content. When I have had a question, support response was quick and helpful.

Non-Profit Use of Donor Tools

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Multi-user functions; tracking of changes by user;

Cons: Totals of donations by donor or grouping may not appear correctly in reports and exports if refunds are made.

Overall: This software is very easy to use and accessible via the web. The ability to export data to Excel or a csv file is easy. You can also add as many funds, sources and type of payments that you may need. The ability to archive older data but still access via reports and totals is ideal.

Recommendations to other buyers: Customer Service team is responsive. Some request for customized features have not been able to be met. Would like to see more request for customization to meet the needs of the end user.

Manage multiple accounts with ease

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to understand format.

Cons: It would be beneficial to be able to select a specific date range to see instead of sticking to just monthly or quarterly.

Overall: We have been very pleased with our experience using DonorTools. It is an easy platform for people to donate and for us to track our funds. The only hiccup we have had trouble with is setting up monthly recurring payments because it is not an available option until after hitting Donate without entering an amount.

Satisfied. A great tool. Glad I have it.

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Donor Tools is very helpful. I like being able to track donations in the variety of ways it allows (chronologically, alphabetically, individually, etc...). Glad I have it.

I like it!

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Preparing the Year End Appeal mailout is time consuming; letters are printed one-by-one, so that they will be saved in Donor Tools.

Overall: When I download/export the data to CSV file, the field for tags doesn't show up. It would be good to have this information - how can I do this?

Donor Tools Review

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: It is very easy to use and since I am an accountant, it is easy to query the information I need for different reports.

Great service

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Great service for the price. I works wonderful for our non-profit organization. It's really easy to use as well! I didn't have much training and could catch on quickly.

Why I Am Enjoying DonorTools

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am impressed with the amount of information you gather for data through the information that is inputed.
My challenged had been surfing from one screen to the next because I am new using it.
I do like it and find it very resourceful.

It is very easy for me to keep a record of customers donations as well as their personal information

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I find it very easy to maneuver through Donor Tools and I usually find new features on a daily that makes my job more proficient and accurate

Perfectly fits the niche for our size nonprofit

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy

Cons: I wish I could save one specific email or letter instead of looking through recent email or letters to reuse. I wish but understand why there isn't a way to have more than one fund that transfers over from Paypal.

Overall: We are small but growing. In looking at tools we find them so supersized and over our budget with features that would take a year to learn or else just too small to help. Donor Tools is a good fit for our nonprofit and doesn't break our bank. I also get answers to my questions and I rely on it. It integrates with our Mail Chimp account and our Quickbooks. and I can filter meaningful reports.

Recommendations to other buyers: There is even a simple format fundraising page

My Donor Tools

Feb 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Have been using DT for 2+ years, as the first point of donor tracking for our small charity. Easy to enter data and get reports.

Good and solid donor database

Feb 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple and rather easy to use. Not too large.

Cons: Limited in scope and we're already finding some things we need that are not possible with the software. I think we'll be outgrowing it within the next year or two. It has been good,though, as we've gone through the process of cleaning up our database.

Overall: We are a very small nonprofit that is growing. Donor Tools meets most of our needs, and we are grateful for it. It would be helpful if there were some webinars or other trainings available other than the manual-based ones on the website. Thank you.

Recommendations to other buyers: Thank you very much. It meets a very specific need well.

Inactive list and payments.

Feb 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Donor dashboard gives good info on each donor

Cons: Unable to make inactive list, need to delete.

Overall: It would be nice if you could put people on an inactive list without deleting them.
KPLA does not have a credit card and paying with a check gets confusing. Donor Tools cashed our check, did not credit our account, locked us out. I paid with a credit card then to find out you had already cashed our check. It took several attempts to get it straightened out, and to get our accounts unlocked. The refund came quickly but the charge never should have happened. When I paid with my personal CC to get back into our account, the cc# was placed in our file to get auto charged next year, it would be nice to pay without the cc being put in our file for auto payment next year. Hoping for better luck this year.

Great for any Organization

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tool is a great software for any organization. Accountability is the cornerstone of an organization. Donor Tool gives your donors the peace of mind that their support is being recorded.

Can't recommend more highly!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive, and in the cloud.

Cons: Can't think of anything!

Overall: Easy, robust, and definitely a value! I used to sell and train for a Donor Management software company that costs multiple times more and this package does everything that one did without having more options than necessary.

Flexible, powerful tool for keeping track of donors and donations!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use; clarity of screen presentation; flexibility/usefulness of search keys; flexibility in creating organization-specific, meaningful data items (tags, smart tags, donor-specific data).

Cons: It can be a LITTLE slow extracting data to a spreadsheet.

Overall: We use Donor Tools extensively and often for a variety of applications, including tracking types and value of donations, frequency of donor participation, mailing campaigns, and generating thank-yous. In using it for entering donations received, the "data-memory" feature helps us develop great efficiency in the data entry process.

Recommendations to other buyers: Whatever the data-challenge may be, exploring Donor Tools well, or asking Customer Support for help, should get you anything you need.

Not too Shabby

Feb 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It would be great to be able to batch and print all of the donation receipts at one time. The only information I found when I searched for help showed that we had to print the donation receipts individually. That is extremely time-consuming.

I like it!

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is quick and easy to use.

Cons: There were a few ways I would like to sort donors that I could not figure out. I did not like having to scroll past where I had just been after making an edit on a particular person.

Overall: It is easy to use. I just sort of starting using it without reading too much and it was pretty straigt forward.

Recommendations to other buyers: What I wrote above

Love DonorTools, but it has some needs

Feb 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Tags are great.

Cons: Can't sync features to fiscal year. Donation page is unusable.

Overall: Overall, I very much like using DonorTools, and I've recommended it to many of my fundraiser friends. There are a few features, however, that could use significant tweaks:

- The dashboard screen shows a line graph of funds raised year over year. However, it doesn't allow modification of the graph to sync with an organization's fiscal year. This could be a very helpful snapshot, but right now its basically irrelevant.
- The same syncing issue extends to donor profiles, where the graphs (and the smart tags) generally go by calendar year when they really ought to be customized to fiscal year.
- DonorTools really needs an app. When I leave meetings, I want to make notes before I forget all the relationships and details I was told about. An app version that focused on note-taking and relationship connections (which are the most important in day-to-day) would be very helpful.
- The email sync with MailChimp is problematic. There are plenty of contacts whose email addresses I need to record without having them automatically added to our email list. The only option right now is to mark them as "do not email," which later makes it confusing to know which people opted themselves out of emails and which ones were taken out by me because the contact wasn't at the point yet where we should be sending them emails.
- Has DonorTools considered a partnership with Stripe to better manage the donation page? The current donation page is unusable for MCC because there are too many gates and it isn't very mobile-friendly, but I hear Stripe has many of these issues already resolved and that they have quite a few partnerships with smaller databases (Little Green Light comes to mind).

Thanks for soliciting feedback. I'm very glad to be using DonorTools, and I believe an even greater number of people would jump on as well if some of these minor issues were addressed!

Recommendations to other buyers: I think you all should transition away from Paypal. The biggest trend in fundraising right now is recurring gifts. Paypal doesn't support those, or many other vital functions.

Donor Tools BEST and Most Needed for NonProfit Organizations

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As I said, there are too many features to expound upon, but a few are:

1. Allowing individual donors to update their own phone numbers and addresses, while also allowing them to see all their donations, then at the end of the year, have something they can print off for their taxes.

2. Also allowing multiple users within your organization, along with different levels of permissions.

3. Having custom thank you notes, with prior donation amounts included.

4. Tags to group donors you need to list on your nonprofit taxes.

5. Honestly, the benefits are endless and I have yet to find one drawback to Donor Tools.

Cons: NONE, not one.

Overall: Donor Tools is something I looked for YEARS something simple to use that was online and cloud based. It's more than affordable and the support is beyond anything we could have imagined. I have recommended Donor Tools to so many and so has my son who builds websites. Every nonprofit should get rid of their old software and move over to Donor Tools. It took only a short time to get us moved over, 3 years worth, but when tax time comes, the EASE saves us hours and hours.

There are too many features to expound upon, but a few are: allowing donors to update phone numbers and addresses, while also having a print off for the end of the year taxes. Also allowing multiple users, different permissions. Having custom thank you notes, with prior donation amounts included. Tags to group donors. Honestly, the benefits are endless and I have yet to find one drawback to Donor Tools.

Recommendations to other buyers: Get it and share it with others. Having an online ministry with ministers all over the world there was no way most software programs would work for us.programs that become outdated quickly. No matter how much time you put into moving your data over, it's time well spent.

Not too much, not too little

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tools is great. It provides enough functionality to take care of what you need, but not too much where you and your team get lost.

Easy Peasy

Feb 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: I found donortools easy and reliable. It made tracking finances simple and easy to import into any software.

Great Value

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, great value, smart tags, fundraising pages, logo support, can track social media contacts

Cons: Getting logo onto thank you letters wasn't totally easy

Overall: I have recommended your software to clients, have always been happy with the quality, customer service and price. I found you in a NTEN software comparison report and have had Board members use the software with little training. Great for smaller non-profits or those without IT staff.

Recommendations to other buyers: Use smart tags, have only used with organizations with small donor bases (<1000);

Cathryn McFall, Donor Manager

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to dig out data my multiple classifications--source, fund, memo, etc.

Cons: That I cannot add PDF files to our donors (such as letters & e-mails from donors, and obituaries)

Also wish I could set up a pledge with no expiration date and no total Dollars. We are no longer asking for $_______ per month for _____ years. Just $_________ per month!

Overall: I have two wishes:
1) That I could add PDF files to donors
2) That I could do Pledges with no expiration date.
We are no longer asking for $____ for ____amount of time. We are just asking for $_____monthly, or $_____ quarterly, $_______bi-annual, or $______annual , etc. ---with no set ending dates.

A good value, I'd like a couple of small improvements

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall, I really like Donor Tools. Two things I would change: first, soft credits would be more obvious. A donor's profile should also display prominently any gifts made through foundations etc. and recorded as soft credits. Second, the downloaded reports are too unwieldy. Too many fields, and no way to edit them other than laboriously deleting them from the spreadsheet.

Less than a year of experience

Feb 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being able to tag specific donors and search by tags

Cons: graphs/reports

Overall: It's been good and functional, but feel it could have more functionality (search features, reports/graphs, etc). I also think I could be underutilizing the system's capabilities so a demo/run-through from customer service could be helpful too.

Quite Satisfied

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Integration of graphics/charts and content. Search-ability. Auto-integration from paypal.

Overall: I have little experience in running software to track donations, and some experience using accounting software like quick books. Donortools was far easier to pick up than I anticipated, and I quickly was able to develop historical records of donations and projections for future donations. I really have no complaints.

70 Faces Media Feedback

Feb 14, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Cheap

Cons: Reports
Customer Service
Lack of customization

Overall: Not having a number to call makes it very difficult. In addition, not being able to easily build reports and pull data in a condensed way is a challenge. Also, when zip codes pull for New Jersey and other states that start with a 0, the first digit (0) is removed from the report which is very frustrating.

Recommendations to other buyers: Improve reporting and ability to customize reports

Vendor Response

by Higher Pixels on February 27, 2017

Hi Danielle, Thank you for your review. The 0 in the Zip code definitely should not drop off when you run a report. I wasn't able to reproduce this in any of our reports, can you send me an email about where you saw this? You can email us at support@donortools.com. We would love to get that fixed as soon as possible. Thank you, Donor Tools Support

Donor tools feedback

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: One thing I wish is that the backups data was better organized and use able within other contexts.

Donor Tools could use a facel-ift

Feb 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Web based

Cons: Inconsistencies in communicating data to other programs

Overall: We love Donor Tools but feel it could use a face-lift to bring the technology up to snuff - especially the technology that allows Donor Tools to communicate with other software. Right now there are many inconsistencies in the communication.

Recommendations to other buyers: Would love to be able to speak directly with a technician when we are having difficulties. It is incredibly frustrating to only be able to communicate via email

DT for NP School in India

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We upgraded to DT from an older, clunkier system. Easy to learn, easy and effective to use -- and new volunteers learned the system quickly and training time was minimal. Somewhat stronger reporting would be helpful, but otherwise terrific value! Thank you!

Five stars from Forever Young Foundation!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We love Donor tools! It helps me keep track of our donors and items that come in with ease. I would not be anywhere near as organized and efficient if it were not for this tool.

Bare bones but easy to use

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Clean and intuitive

Cons: Reports are difficult to run sometimes and exporting data isn't as precise as I'd like

Overall: DonorTools was helpful in transitioning and cleaning up data from an unused system that had been neglected by a previous staff. Reports aren't always as easy as I'd like, but it is basic enough to get the job done cheaply.

Easy Program for Dummies

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use; functionality

Cons: Don't have any particular cons. Any limitations are self-imposed.

Overall: I am a self-taught bookkeeper. The Donor Tools platform has made record keeping very easy. It is very user friendly and coordinates extremely well with my Quick Books program. I would be lost without Donor Tools.

Recommendations to other buyers: I would highly recommend this program for non-profits. It is very user friendly and will simplify your donor database and record keeping.

Very helpful!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Donor Tools has been very helpful to our organization. It's very easy to navigate and Customer Service has been great each time we've called on them for support.

Very happy with Donor Tools

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's simple to use. It has the capability to capture any and all details about donors that one might need.

Cons: I'm not sure the thank you notes quite hit the mark, but I've only heard from another team member that they didn't quite work for us.

Overall: DBG is a small nonprofit. Donor Tools has provided the perfect platform for our growing donor base. As we have grown, we've discovered additional tools that allow us to track valuable donor information as we strengthen our fundraising processes. The usability is great for all users.

Donor Tools review from VPR Opera

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor tools is intuitive and easy to use. My use of it is limited to donor database for yearly donations, and fairly simple, but it works well for our organization. Reports and information are easy to access. I like the fact that it integrates with mailchimp.

Intuitive and Easy to Use! (Just wish reporting was better)

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The style is beautiful and it's functional and easy to use.

Cons: The reporting needs updated to include printable fund reports and a report giving totals for each fund.

Overall: This is so easy to use and so clear. Everything is easy to access and easy to see and easy to enter. It is super useful and works like a dream. The only thing it needs is some better reports. To get any sort of report you have to export CSV or Excel files and it's awkward and time consuming.

Recommendations to other buyers: I work for another non-profit that would jump on your program if it had better reporting and monthly automated emails of fund reports.

Excellent Resourse

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After reseaching MANY other options, we have found Donor Tools to be an excellent resource for our needs. We do not use all of the available options, therefore for us, we have room to grow if we ever felt we needed more. Very user-oriented and easily accessible from anywhere.

Good basic program for small nonprofits

Feb 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple and relatively intuitive

Cons: Some functions and features not available.

Overall: We are a small nonprofit that is growing. I am sure there is much in terms of features that we are not utilizing. We'd appreciate a class or something live, i.e. Tutorials, that goes beyond the static written manual. Thank you very much.

Recommendations to other buyers: Classes please!

Great Service!

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor Tools became part of my job when I started with Traffick911 in July. It was easy to use and I love how it works with PayPal.

Not too bad

Feb 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Overall, our experience with donor tools hasn't been too bad, but definitely not great. It is a slow system, with limited capabilities. We've had to figure out some work-around solutions in the past for things like pass-through donations. It is starting to catch up to the market leaders in features, but isn't quite there yet. Still, for the price, it is a great option. Support has always been quick and helpful.

Donor Tools is simply great!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Donor Tools has been great software and their support clearly understand the needs and challenges of non-profits especially volunteer-run non-profits. I love it for its simplicity and ease.

Love Dropbox!

Feb 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and features

Cons: Could offer more features for organizing files.

Overall: Dropbox is one of the most valuable tools we use for our organization! It helps us stay organized with all the documents/files we generate; allows for easy sharing of materials; and keeps us very organized.

Recommendations to other buyers: Yes, please consider adding additional features to make it more robust.

Works for us!

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it is intuitive

Cons: there are some things I cannot figure out, like editing templates and printing envelopes

Overall: We are a small nonprofit with a budget of $70K and a database of 900 contacts. We track our donations and export data for everything from recruitment, e-newsletters to fundraising campaigns. Overall its pretty intuitive although there are plenty of features we do not use.

Recommendations to other buyers: we appreciate how affordable it is

The life saver!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We began purchasing donor tools a few years after launching our non-profit Inner Hope Youth Ministries. It has transformed our ability to develop and sustain quality relationships with our donors as report on donations and make projections for future budgets. I usually struggle with technology, but this program was easy to learn and navigate. You have truly made the difference in helping our non-profit grow!

Easy for submitting reimbursement requests

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like this software because it helps me keep track of support giving on a real time basis. It has been a great tool. I often enter the giving data base to look up contact information for those who have giving to me.

Cons: There really isn't anything I don't like about this.

Overall: Donor Tools has been a great tool for me to submit ministry expenses to be reimbursed by the Christian nonprofit organization for whom I work. I have been using it since 2012. Receipts are easy to upload and my overall experience has been positive.

Recommendations to other buyers: Keep things as they are......don't change! I think this software is really easy to use and to access support giving.

Easy to use

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Nothing

Overall: After taking over the database with no training from the previous user i found it easy to catch on and figure out what i needed to do.

Donor tools a great resource that could be improved

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it is online and it's not expensive

Cons: The reports

Overall: I think that it meets a need and over all it's very good. I would say that now afer using it for at least 6 years I have not seen improvements. It seems like the same program. I think the reports are not that easy and that they could be more user friendly

Recommendations to other buyers: Again the reports could have more form reports - I find it not easy to produce reports

Very Useful, Could use some tweaks to speed up locating donor name

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Since I alphabetize my checks before entering them, it would be extremely helpful to have the page numbers, which are now only at the bottom of each page, placed at the top, as well - this would alleviate some of the scrolling that takes up time while entering individual checks. If I didn't alphabetize, then I'd have a harder job relocating said checks if I need to.
I'll be glad for any suggestions you have to make the check-entering process more efficient - my instruction on using Donor Tools was via phone, so maybe I'm missing the better way to enter checks!

Good product

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Efficient.

Overall: I used this product to help a non-profit raise money from donors. It was efficient, effective, and helped us raise money successfully.

Recommendations to other buyers: Good software

IFM Development Director Review

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am new to Interfaith Food Ministry. I had never used Donor Tools before this position. The Treasurer gave me a very quick lesson. Fortunately, the program is very easy to use and access. I am still in the self learning process. I know that I am not quite yet using the program to its full potential. I need to avail the Customer Support and work with more of the features.

Useful, But Room for Improvement

Feb 02, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to enter names.
I like the "relationship" tab.
I love I can use the "date Range" when searching for certain gifts.
I like how my organization's PayPal account is automatically connected to donortools.

Cons: 1-Can't automatically connect to Constant Contact
2-Pledges need to be improved, Donortools should remind the donor to make their pledge, or at the very least, let me/the administrators know.
3-There have been double entries in exports of individuals: if we enter their home address in a separate entry and also their information under a company name...Donortools doesn't automatically connect this person together.

Overall: I have been responsible for all entries on Donortools for 3 years now. I think the database is easy to use, however I do have a few suggestions that I think would make everyone's lives easier:
1) Donortools can not automatically connect to Constant Contact: I have to manually upload each new donor's name into Constant Contact in order for our donors to receive any emails from our organization. It takes forever to export the large donor list, sift through the newest names and then re-upload them on Constant Contact!
2) Work Addresses vs. Home Addresses: We have many individuals that we have both a work address and a home address. When doing an export, however, I can not just export "home" addresses. If I enter both the work and home address in the donor's name, and then happen to enter the work address first, I have to manually correct it once it exports on Excel so that only the home address columns show up. If I write the home address first, but also entered the "Company Name" they work for, that ends up exporting too. If I don't catch it, the Corporate Name will attach to their home address. When I have thousands of donors, this takes hours. Sometimes, I have thought to not enter in the work address altogether under the individual, and instead, enter their individual name under the Corporation-this brings up a whole other set of problems. Lets say my organization has a relationship with approx. 20 employees from the company that is entered in Donortools. At first thought, I would enter in all 20 names under the Company's entry, including their email addresses. However, when doing an export, the Excel spreadsheet becomes HUGE and doesn't separate the individual employer with their email-it is all in the same row. Let's say I find one of the employee's home address but didn't remember that I already entered their email in the corporate entry- Donortools does not automatically connect that person already entered with their separate home entry. When doing an export, I end up getting duplicate names because some people are entered under the Company as well as their personal entry...this requires much time to fix this if we have to do a big mailing, i.e.
3) Donortools does not allow me search by Donation $$ Amount: This could be helpful when determining how many donors have given $0 for a few years.
4)Pledges: Yes, I can enter in a pledge, but Donortools does not remind the donor to make their pledge once it's due. It's hard to remember all pledges.

Recommendations to other buyers: I like it, but it could use some work.

Works great for our church

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My church has been using donor tools for 10 years. It fits our needs well, is easy to program and exports easily to quickbooks. Also- is very easy to use for year end tax donor letters

Great service!

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I use donor tools as a medium between receiving donations and putting them into an accounting system. It has been super easy to use & allows me to record all the details I can think of!

Happy with it

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Donor Tools does the job. Has some good grouping / sorting functions. Input is easy, can filter and find info as needed.

Good but use with caution.

Feb 01, 2017
4/5