Customer Service Management
by Cogsdale
Cogsdale Customer Service Management systems enable our clients to integrate superior customer relationship management with their day-to-day business process requirements. Designed to accommodate the complex billing requirements of utilities and municipalities, Cogsdale CSM does what technology is supposed to do: streamline operations, reduce costs, and deliver the best quality service to customers. Cogsdale CSM extends and enhances the capabilities of MS Business Solutions Great Plains.
- Accounts Payable
- Accounts Receivable
- Activity Audit
- Bank Reconciliation
- Bid Management
- Budgeting & Forecasting
- Code Enforcement Management
- Compliance Management
- Contact Management
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Equipment Maintenance Management
- Fixed Asset Management
- General Ledger
- GIS Integration
- Human Resource Management
- Inventory Management
- Permit Issuance
- Project Management
- Purchasing & Receiving
- Reporting
- Software Development Kit
- Taxation & Assessment
- Transaction Processing
- Utility Billing
Available on the following platforms: Windows
Support available: Regular Business Hours
About Cogsdale
Year Founded: 1997
Location: Prince Edward Island - Canada
Industries Served: Local Governments, Utilities
