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PhaseWare Tracker is a powerful, affordable customer-support and help-desk solution built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses with complex products and services that require ongoing customer interaction. Tracker integrates all areas of help desk support: creating tickets, SLAs, custom reports, billing & workflow.
ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition.
More Links: Online Demo Free Download Customer Support Software
From entry to resolution, Autotask will help your organization handle all internal and external support calls and trouble tickets. When a ticket represents a more complex tracking solution, create an Autotask project. And, Autotask projects and service tickets are designed to work together so you get combined reporting on task assignments, billing information, account history and resource availability.
More Links: Request Demo Free Evaluation Request White Paper
Featured Solutions
Get an online help desk support portal to manage and deflect up to 80% of your incoming service inquiries. Industry's leading web-based help desk software that features web self-service, a trouble ticket system and account management capabilities. Parature provides the complete online help desk solution you need to provide the level of support your users have come to expect in the new economy.
More Links: Feature Listing Live Product Demo
Numara Track-It! gives you a better way to track, manage and support your users, customers, and IT assets. Easy to install and use, Numara Track-It! helps you quickly increase end-user satisfaction and productivity. Out of the box, Numara Track-It! includes tightly integrated modules for help desk, call tracking, IT asset management, PC/LAN inventory & auditing, patch management, software distribution, remote control, self-service, license management and more.
More Links: Free Demo
Contactual's on-demand contact center solution allows you to immediately start your Help Desk with no hardware or software to buy and no implementation or maintenance team to hire. OnDemand Contact Center enables organizations to manage customer interactions through a complete, flexible solution, which delivers rapid time to value. Contactual provides phone, email and chat, IVR, case management, quality control tools and more to streamline your Help Desk operations for maximum efficiency.
More Links: Quick Tour View a Demo Get a Quote
CPL, a recognized leader in Helpdesk and Customer service solutions. Hundreds of customers worldwide have chosen to benefit from C2 Enterprises low cost, full-featured helpdesk solution that is ITIL compatible and highly scalable. The key is a unique user-friendly interface allowing for short learning curves for all user types. C2 Enterprise is loaded with features, rapidly deployed and integrates easily. Request a free demo today!
Do people stop you in the hall to request support? Do you track help desk requests with sticky notes? Streamline your IT service desk with IssueTrak. IssueTrak's 100% Web based solution allows your IT help desk to run efficiently, resulting in faster incident resolution, controlled costs and increased customer satisfaction. IssueTrak has proven effective in large and small companies around the world as a platform for a successful service desk. Test drive IssueTrak with our online demo!
More Links: Online Demo Pricing Information Feature List www.issuetrak.com
EnterpriseWizard is a top-rated web-based solution for helpdesk, external customer support, asset tracking, and managing sales activities. Adapts to your business needs with customizable tables, fields, look & feel, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI. Platform independent; flexible licensing model supports hosted service or outright purchase.
More Links: Free Trial Product Tour Case Studies
OpenBOX Service & Support v9.0 streamlines the support services you deliver to internal and external customers. Contains up-to-the-minute account and ticket status and scheduled activities for maximized productivity. Easy-to-use, browser-based customer service automation solution that includes self-service knowledge base management, on-line ticket submission, e-mail response, multi-channel contact center, and seamless integration to OpenBOX CRM and enterprise solutions.
More Links: CRM Order Management SFA Project Management
Entry Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
More Links: Live Product Demo Brochures Feature Listing Free Software Offer
bigWebDesk is an end-to-end workflow management tool designed to benefit you, the HelpDesk Manager, the technicians, the customers, and executives. If you need a feature, chances are we've got it. We've worked with over 400 organizations, representing over 100,000 users, in 43 countries and we are continually working with customers to make sure we deliver the a world class solution, that fits their needs.
More Links: Free 30 Day Trial
HelpConnection.NET is designed specifically to help online businesses organize their customer support issues, assign tasks to multiple agents, and make appropriate information available to as many appropriate parties as possible. HelpConnection.NET offers an automated customer support and knowledge base system available anywhere in the world 24 hours a day. Starting at only $699, HelpConnection.NET is one of the most economical, full service customer support solutions available for the web.
Customer1 for Contact Centers, and Citizen311 for public sector contact centers is an application that provides a browser based Agent Desktop. With an integrated Knowledge Base, the appropriate content is provided to the agent so the customer never has to repeat their story. Escalations driven by SLA's empower the Enterprise with visibility into all interactions, business intelligence/analytics with the customer. Companies can increase first call resolution for reduced operating costs.
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
Epicor's IT Service Management solution enables you to provide timely and expert IT help desk services, with a personalized level of detail that will simply amaze your users. Your internal help desk or IT organization fills the critical role of keeping your organization up and running by freeing your users from technology downtime. Epicor ITSM does this by providing detailed incident, problem, change, configuration and service level management.
Mouse Tracks is multi-user help desk software, PC inventory software, asset management Software, and purchasing Software all in one package. The program audits and keeps track of PC's, related peripherals, software media, software licensing, documentation, purchasing and help desk tickets. Mouse Tracks also has many built in reports to help you manage your environment.
ScienceLogic EM7 Meta-Appliances deliver comprehensive IT Operations Management for heterogeneous networked environments - regardless of manufacturer or operating system. EM7 combines fault and performance management of both physical and virtual servers, networks and applications with IT ticketing and asset and configuration management - all in one solution, out of the box. Pricing starts at $25,000.
Comprehensive Directory
146 Solutions Listed
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.
Target Market: Small - Mid
Multiuser, definable menus, searchable, password protected, customer satisfaction ratings, internal messaging, etc.
Target Market: Small - Mid
Issue, work flow, asset management, knowledgebase, reporting, and more. Full ASP solution.
Target Market: Small - Mid
Enables help desks, IT departments, software developers to detect and repair software errors on a local or remote PC.
Target Market: Small
Vast experience in Help Desk consulting, 4uTechnologies, Inc. brings these skills to you and your team.
Target Market: Large
Incident management, help desk tickets, tracking work order requests, bug tracking or configuration management.
Target Market: Small
Web and wireless based solution that provides complete access to back office operations.
Target Market: Mid - Large
Provide comprehensive service through a central ticketing system while balancing work flow between your site operators.
Target Market: Small - Mid
Route questions to proper personnel, requires customer registration, includes searchable FAQ, create categories, etc.
Target Market: Small - Mid
Automate workflow, support escalation processes, web-based, scalable, generate charts and reports, etc.
Target Market: Mid
Help desk and asset management tool includes, knowledgebase, SLA management, tracking, inventory management.
Target Market: Small - Mid
Request management (Trouble Ticketing), Asset Tracking, Man hours based Billing, Contract Management, Self-Service Portal and Knowledge Base at an affordable price point.
Target Market: Small - Large
Multi-user enabled, internal tickets, ticket subjects, custom fields, security, auto-reply, reports, tracking.
Target Market: Small - Mid
Help Desk and IT Infrastructure management and comprehensive inventory.
Target Market: Mid
Incident management and resolution, role-based security, highly-scalable, track cost of service and integrates with legacy systems.
Target Market: Mid - Large
Web-based solution that routes, communicates status, searches, and sorts help desk tickets.
Target Market: Small - Mid
Asset managemnet, internal or external support, multiple actions per call, workflow managment, knowledgebase, etc.
Target Market: Small - Mid
Complete help desk software solution for ticket, request, problem, call and asset tracking.
Target Market: Mid - Large
Advanced search, manage questions, create custom forms and reports, central knowledgebase, tracking, etc.
Target Market: Mid - Large
Create an online helpdesk with ticket support, Knowledgebase, FAQ, and live chat.
Target Market: Small - Mid
Track, manage, and improve support activities throughout your organization and be able to customize the software.
Target Market: Small - Mid
Powerful desktop help desk system for tracking staff/client issues from logging through assignment to completion.
Target Market: Small - Mid
Web based help desk solution with full MS Outlook Integration.
Target Market: Small - Mid
A Lotus Notes module for Web-enabled help desk services. Free demo CD available.
Target Market: Small - Large
Affordable, web-based solution integrating Project Management, CRM, and Service Desk with Time and Billing.
Target Market: Mid
Affordable, Web-based help desk software with scalability from 1 to 1000+ users.
Target Market: Small - Mid
assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution.
Target Market: Large
On-Demand HelpDesk Solution that helps you get your work done. By integrating asset management and warehouse fulfillment.
Target Market: Small - Mid
Enables IT to respond to conditions that disrupt critical services by automating incident management processes.
Target Market: Mid - Large
Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos.
Target Market: Small - Large
Multi-user help desk software application that is affordable, simple to install and easy to use.
Target Market: Small
Help desk software solution that incorporates network diagrams, inventory management and knowledge base software.
Target Market: Small - Mid
Compco's Help Desk software provides the ability quickly trouble shoot help calls and is part of a complete IT/Telecom solution.
Target Market: Mid - Large
Web-based professional service automation software designed exclusively for IT solutions providers by an IT solution provider.
Target Market: Small - Mid
Helps companies provide great customer service over the phone, by email or on the Web.
Target Market: Small - Mid
IT helpdesk and facilities management system used by hundreds of organisations around the world.
Target Market: Small - Mid
Help desk application that supports both customer care and internal support.
Target Market: Small - Large
Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Outlook.
Target Market: Mid - Large
A complaint management system which you can use to log, monitor and attend to complaints.
Target Market: Mid - Large
This browser based help desk accepts customer service requests via email or after login in a web browser.
Target Market: Small - Mid
Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution.
Target Market: Mid - Large
A simple application that contains high-level functionality. Customizable reports, support requests and user information.
Target Market: Small - Mid
Designed for the administration of service centers and support for final users either internal or external.
Target Market: Mid - Large
Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges.
Target Market: Small - Large
Manages and simplifies both internal and external help desks, call centers and other customer support services.
Target Market: Mid - Large
Email management, live web customer service, service fulfillment, knowledge management and self-service.
Target Market: Mid - Large
Internet based support call software, comprising of a comprehensive customer database, and call logging interface.
Target Market: Small - Mid
CRM solution for use in sales, support and marketing environments.
Target Market: Mid
TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking.
Target Market: Small - Mid
Enables you to provide timely and expert IT help desk services, with a personalized level of detail.
Target Market: Small - Mid
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Target Market: Small - Mid
The most affordable and accessible ITIL compatible solution on the market.
Target Market: Small - Large
Help desk software solution for the IT support and service provider communities.
Target Market: Small - Mid
Web-based customer support, knowledge base and CRM solution - Built for .NET 2.0 and MS SQL.
Target Market: Small - Large
Web-based help desk, customer service and online support software.
Target Market: Small - Mid
Web based help desk software; self assist, inquiry assistance, and customer service panel.
Target Market: Small - Mid
Modular software applications that integrate your core service and support components into one complete solution.
Target Market: Small - Mid
It is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience.
Target Market: Mid - Large
Web-based software for customer service, call/contact center, help desk and customer self-service.
Target Market: Mid - Large