Help Desk Software Tools

Featured Help Desk Software

Looking for Help Desk Software? Try Numara Track-It, the worlds third largest supplier of service desk management software with over 55,000 customer sites worldwide. Lower costs, Free up time, Simplify IT Management. View the Free Demo today. [Learn more]

More Links:      Download Today      Free Webinar      Learn More      Free Demo

Do people stop you in the hall to request support? Do you track help desk requests with sticky notes? Streamline your IT service desk with IssueTrak. IssueTrak's 100% Web based solution allows your IT service desk to run efficiently, resulting in faster incident resolution, controlled costs and increased customer satisfaction. [Learn more]

More Links:      Free Online Demo      More Information

From entry to resolution, Autotask will help your organization handle all internal and external support calls and trouble tickets. When a ticket represents a more complex tracking solution, create an Autotask project. And, Autotask projects and service tickets are designed to work together so you get combined reporting on task assignments, billing information, account history and resource availability. [Learn more]

More Links:      Request Demo      Free Evaluation      Request White Paper

With a robust feature set and best-practice workflows, EnterpriseWizard provides a complete process automation solution for your Help Desk. Handling everything from help desk tickets to change requests, contract renewals, asset management, customer surveys, and even timekeeping on a single integrated platform, it can be configured to map your most complex and unique processes, without programming. 100% Web-based, it is available for SaaS or in-house installation, scalable, and affordable. [Learn more]

More Links:      Free Trial      Video Demos      Case Studies

Parature's help desk support software provides a robust, yet easy to manage application that allows you to support all your organization's departments, no matter how large or small. Parature help desk support software provides several types of support with one integrated software suite. Whether you need a knowledgebase to answer commonly-asked questions, or full-featured trouble ticket software, we have the modules to meet your needs. [Learn more]

More Links:      Help Desk Software      Live Product Demo

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. [Learn more]

More Links:      Online Demo      Free Download      Customer Support Software

PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company. [Learn more]

More Links:      Request Live Demo      Test Drive Tracker      Self Service Center Demo

AdminiTrack is a premier application service provider (ASP) providing an easy to use, high performance hosted Issue and Defect Tracking Application designed specifically for professional software development teams. AdminiTrack can be accessed from anywhere in the world with just a browser. AdminiTrack lets software development teams focus on developing quality software. [Learn more]

More Links:      Take A Tour      Free Trial

Entry Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand [Learn more]

More Links:      Email Integration      Unlimited Queues      End User Dashboard      Ease of Adoption

What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products. [Learn more]

More Links:      Live Product Demo      Brochures      Feature Listing      Free Software Offer

bigWebDesk is an end-to-end workflow management tool designed to benefit you, the HelpDesk Manager, the technicians, the customers, and executives. If you need a feature, chances are we've got it. We've worked with over 400 organizations, representing over 100,000 users, in 43 countries and we are continually working with customers to make sure we deliver the a world class solution, that fits their needs. [Learn more]

More Links:      Free 30 Day Trial      Pricing

Epicor's IT Service Management solution enables you to provide timely and expert IT help desk services, with a personalized level of detail that will simply amaze your users. Your internal help desk or IT organization fills the critical role of keeping your organization up and running by freeing your users from technology downtime. Epicor ITSM does this by providing detailed incident, problem, change, configuration and service level management. [Learn more]

HelpConnection.NET is designed specifically to help online businesses organize their customer support issues, assign tasks to multiple agents, and make appropriate information available to as many appropriate parties as possible. HelpConnection.NET offers an automated customer support and knowledge base system available anywhere in the world 24 hours a day. Starting at only $699, HelpConnection.NET is one of the most economical, full service customer support solutions available for the web.  [Learn more]

Industry-leading capabilities delivered at a fraction of the cost of other products. A web-based ticketing system that offers fully customizable workflows and SLA's, yet implementation is typically complete in hours, not days. Give your organization the ability to submit issues via email, web or phone and have the issues intelligently auto-assign to the most appropriate tech. Try this product free for 60 days! [Learn more]

Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming. [Learn more]

Alloy Navigator is a comprehensive IT infrastructure management suite offering two major areas of functionality: service support and asset management. Alloy Navigator can be used right out-of-the-box and customized to meet any organization's unique requirements. With Alloy Navigator, you can establish tight control over IT operations, meet increasing infrastructure standards, empower end-users, enhance service delivery, and unlock the true value of your IT organization. [Learn more]

Comprehensive Directory

163 Solutions Listed


01 Communique - Im OnCall

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [Learn more]

Target Market: Small - Mid

2020 Solutions - Caltraker Professional Edition

Multiuser, definable menus, searchable, password protected, customer satisfaction ratings, internal messaging, etc. [Learn more]

Target Market: Small - Mid

247NetSystems - 247HelpDesk

Issue, work flow, asset management, knowledgebase, reporting, and more. Full ASP solution. [Learn more]

Target Market: Small - Mid

4Developers - Support FetchDog

Enables help desks, IT departments, software developers to detect and repair software errors on a local or remote PC. [Learn more]

Target Market: Small

4uTechnologies - Professional Services

Vast experience in Help Desk consulting, 4uTechnologies, Inc. brings these skills to you and your team. [Learn more]

Target Market: Large

Abacus Systems - Aegis Help Desk

A fully integrated Help Desk, Client and Asset Management system to power your call center. [Learn more]

Target Market: Large

Activate - Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. [Learn more]

Target Market: Mid - Large

Active Modules - Active Cases

Incident management, help desk tickets, tracking work order requests, bug tracking or configuration management. [Learn more]

Target Market: Small

Active Request Engine Help Desk Solutions - ARE HelpDesk

Web and wireless based solution that provides complete access to back office operations. [Learn more]

Target Market: Mid - Large

ActiveWebSoftwares.com - Active Help Desk

Route questions to proper personnel, requires customer registration, includes searchable FAQ, create categories, etc. [Learn more]

Target Market: Small - Mid

Online issue and defect tracking application for software development teams - help desk, support software for application development. [Learn more]

Target Market: Small - Mid

Advantage Communications - Resolve HelpDesk

Automate workflow, support escalation processes, web-based, scalable, generate charts and reports, etc. [Learn more]

Target Market: Mid

AERON - Aeron Help Desk

Request management (Trouble Ticketing), Asset Tracking, Man hours based Billing, Contract Management, Self-Service Portal and Knowledge Base at an affordable price point. [Learn more]

Target Market: Small - Large

AI Reply.com - CSHS

Multi-user enabled, internal tickets, ticket subjects, custom fields, security, auto-reply, reports, tracking. [Learn more]

Target Market: Small - Mid

Help Desk support software, IT Infrastructure and asset management with comprehensive inventory. [Learn more]

Target Market: Small - Mid

Altiris - Helpdesk Solution

Incident management and resolution, role-based security, highly-scalable, track cost of service and integrates with legacy systems. [Learn more]

Target Market: Mid - Large

Altman Business Solutions - Altman HelpDesk

Web-based solution that routes, communicates status, searches, and sorts help desk tickets. [Learn more]

Target Market: Small - Mid

amberCat Systems - amberCat Help Desk

Asset managemnet, internal or external support, multiple actions per call, workflow managment, knowledgebase, etc. [Learn more]

Target Market: Small - Mid

Applied Innovation Management - HelpDesk Expert for IT Support

Complete help desk software solution for ticket, request, problem, call and asset tracking. [Learn more]

Target Market: Mid - Large

Artisan Global Software - HelpDesk

Advanced search, manage questions, create custom forms and reports, central knowledgebase, tracking, etc. [Learn more]

Target Market: Mid - Large

ATTACC Software - Help Desk

Track, manage, and improve support activities throughout your organization and be able to customize the software. [Learn more]

Target Market: Small - Mid

Auratech Software - CISS Help Desk System

Powerful desktop help desk system for tracking staff/client issues from logging through assignment to completion. [Learn more]

Target Market: Small - Mid

Auscomp - Auscomp IT Commander

Web based help desk solution with full MS Outlook Integration. [Learn more]

Target Market: Small - Mid

Automation Centre - Support Tracker

A Lotus Notes module for Web-enabled help desk services. Free demo CD available. [Learn more]

Target Market: Small - Large

Affordable, web-based solution integrating Project Management, CRM, help desk, support software and Service Desk with Time and Billing. [Learn more]

Target Market: Mid

Avonside Publishing - eForcer

Affordable, Web-based help desk software with scalability from 1 to 1000+ users. [Learn more]

Target Market: Small - Mid

Axios Systems - assyst

assyst from Axios Systems is the world's most advanced Best Practice based IT Service Management software solution. [Learn more]

Target Market: Mid - Large

Bennett Technologies - Helpdesk CRM

CRM for customer service and helpdesk. [Learn more]

Target Market: Mid - Large

On-Demand HelpDesk Solution that helps you get your work done by integrating support software, asset management and warehouse fulfillment. [Learn more]

Target Market: Small - Mid

BMC Software - Remedy Service Desk

Enables IT to respond to conditions that disrupt critical services by automating incident management processes. [Learn more]

Target Market: Mid - Large

Bomgar - The Bomgar Box

Enterprise remote support - Control Windows, Mac, Linux, Windows Mobile, and Blackberry from one screen. [Learn more]

Target Market: Mid - Large

Citrix Systems - GoToAssist

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. [Learn more]

Target Market: Small - Large

Close Fit Software - Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use. [Learn more]

Target Market: Small

Cnet Information Systems - NetHelpDesk

Help desk software solution that incorporates network diagrams, inventory management and knowledge base software. [Learn more]

Target Market: Small - Mid

Compco - MySoft.net Help Desk

Compco's Help Desk software provides the ability quickly trouble shoot help calls and is part of a complete IT/Telecom solution. [Learn more]

Target Market: Mid - Large

ConnectWise - ConnectWise PSA

Web-based professional service automation software designed exclusively for IT solutions providers by an IT solution provider. [Learn more]

Target Market: Small - Mid

Coral Sea Software - SysMan

IT helpdesk and facilities management system used by hundreds of organisations around the world. [Learn more]

Target Market: Small - Mid

CPL Technologies - C2 Enterprise

Help desk application that supports both customer care and internal support. [Learn more]

Target Market: Small - Large

Crow Canyon Software - Outlook Helpdesk

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Outlook. [Learn more]

Target Market: Mid - Large

Cube Software - CubeCMS

A complaint management system which you can use to log, monitor and attend to complaints. [Learn more]

Target Market: Mid - Large

Customer1 - Customer1

Web-based software for customer service, call/contact center, help desk and customer self-service. [Learn more]

Target Market: Mid - Large

Dapper Desk - Dapper Desk Complete

This browser based help desk accepts customer service requests via email or after login in a web browser. [Learn more]

Target Market: Small - Mid

Datawatch - Visual Help Desk

Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution. [Learn more]

Target Market: Mid - Large

Dennis Baggott and Sons - AccessAble Help Desk Pro

A simple application that contains high-level functionality. Customizable reports, support requests and user information. [Learn more]

Target Market: Small - Mid

Dexon Software - Dexon ServiceDesk

Designed for the administration of service centers and support for final users either internal or external. [Learn more]

Target Market: Mid - Large

E-Warehouse - Oxygen Service Desk

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. [Learn more]

Target Market: Mid

EBSuite - Customer Service Help Desk

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges. [Learn more]

Target Market: Small - Large

Eden Communications - Eden Help Desk

Manages and simplifies both internal and external help desks, call centers and other customer support services. [Learn more]

Target Market: Mid - Large

eGain Communications - eGain Service

Email management, live web customer service, service fulfillment, knowledge management and self-service. [Learn more]

Target Market: Mid - Large

Emaginetix - Emaginetix HelpDesk

Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [Learn more]

Target Market: Small - Mid

CRM solution for use in sales, support and marketing environments - integrated help desk support software. [Learn more]

Target Market: Mid - Large

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking. [Learn more]

Target Market: Small - Mid

Our support software enables you to provide timely and expert IT help desk services, with a personalized level of detail. [Learn more]

Target Market: Small - Mid

Escon Information Consulting - SupportPortal

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. [Learn more]

Target Market: Small - Mid

ESI Technologies - ESI HelpDesk

The most affordable and accessible ITIL compatible solution on the market. [Learn more]

Target Market: Small - Large

ExDesk - ExDesk

Help desk software solution for the IT support and service provider communities. [Learn more]

Target Market: Small - Mid

Web-based customer support software, knowledge base, help desk and CRM solution - Built for .NET 2.0 and MS SQL.  [Learn more]

Target Market: Small - Large

ForeSoft - CRMdesk

Web-based help desk, customer service and online support software. [Learn more]

Target Market: Small - Mid

FrontPhase Technologies - FrontPhase

Web based help desk software; self assist, inquiry assistance, and customer service panel. [Learn more]

Target Market: Small - Mid

FrontRange Solutions - HEAT

Modular software applications that integrate your core service and support components into one complete solution. [Learn more]

Target Market: Small - Mid

Gensis Interactive Media - SupportMagic Helpdesk

It is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience. [Learn more]

Target Market: Mid - Large

Gritware - Mouse Tracks

Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. [Learn more]

Target Market: Small - Mid

GWI Software - iSupport

End users can submit requests for service, search for solutions, and view the status of their open incidents. [Learn more]

Target Market: Small - Mid

Help Desk Software Australia - Acacia Help Desk

Track your clients, products and services; fast, easy and simple to set up. [Learn more]

Target Market: Small - Mid

Help Desk Technology International - HelpSTAR

Provides rapid problem resolution and extensive reporting capabilities out of the box. [Learn more]

Target Market: Mid - Large

HelpDesk - Help Desk Software Suite

Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [Learn more]

Target Market: Small - Mid

Hornbill Systems - SupportWorks

Track service or help requests from customers or suppliers and automate processes needed to deliver service. [Learn more]

Target Market: Mid - Large

House on the Hill Software - SupportDesk Blue

Web-enabled customer & IT service management software for call logging, tracking and reporting. [Learn more]

Target Market: Small - Mid

ICCM - eService-Desk

A comprehensive suite of IT Management modules developed in accordance with the ITIL framework. [Learn more]

Target Market: Mid - Large

Ilient - SysAid

A suite of web-based IT management software tools. [Learn more]

Target Market: Large

Infinium Software - Infinium CRM

Contact Management, Lead Management, Call Center, Customer Support, Help Desk, Customer Service and Support. [Learn more]

Target Market: Mid - Large

Infra - infraEnterprise

Web-based solution for help desks and IT service management; incident, problem, change and configuration management. [Learn more]

Target Market: Mid - Large

infraWise - iWise Service Center

25 years of service management experience. Version 7.0 is ITIL compliant and PinkVerify Enhanced - one of only fifteen companies worldwide. [Learn more]

Target Market: Large

Internal Systems - TrackStar Item Tracker

Bug tracking software for managing and tracking software defects, call management, customer issues, work orders, and more. [Learn more]

Target Market: Small - Mid

Internet Information and Technologies - SMART Suite Help Desk

Customer Support, IT Service Management and Help Desk Software. [Learn more]

Target Market: Small - Large

Internet Software Sciences - Web Center Help Desk

It is a suite of web-based Help Desk, CRM and customer self-help applications. [Learn more]

Target Market: Small

InternetSeer - AnswerMate

Ticket support system, document library, scalable FAQ database, search feature for customers, etc. [Learn more]

Target Market: Small - Mid

Intetics Web Space Station - Advanced Help

Easy-to-use helpdesk software that automates customer request and improves communication and internal workflows. [Learn more]

Target Market: Small - Mid

100% Web based Help Desk software, Customer Support software, Asset Management Software and Issue Tracking software. [Learn more]

Target Market: Small - Large

Jackal Software - BugAware

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally. [Learn more]

Target Market: Mid

Kayako - SupportSuite

Robust and flexible solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. [Learn more]

Target Market: Small - Large

Kemma Software - BridgeTrak Suite

Help desk software with call and bug tracking and issue management for delivering customer service and product support. [Learn more]

Target Market: Small - Mid

Leigh Business Enterprises - LBE Help Desk Software

Computer helpdesk and web enabled help desk solution, helping you to improve and automate your customer service. [Learn more]

Target Market: Large

LiveHelpNow - LiveHelpNow - Customer service suite

Customer service software with fully featured help desk. Integrated help desk ticketing, self-service and live chat systems. [Learn more]

Target Market: Mid

LogicNow - PerlDesk

Web-based help desk solution and email management software streamlines web- and email-based requests improving response time. [Learn more]

Target Market: Small - Large

LogMeIn - LogMeIn Rescue

Real-time remote control of a customer's computer over the web for help desk, support software and more. [Learn more]

Target Market: Mid - Large

Magnoware Systems - DataTrack System

Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [Learn more]

Target Market: Small - Mid

Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management. [Learn more]

Target Market: Small - Mid

Marketplace Software - e-manage

CRM, contact management, customer support, customer web portal, lead management, human resources, help desk. [Learn more]

Target Market: Small - Mid

Merging Technologies - Service Log For Microsoft Access 2000

A multi-user help desk application, that is affordable, simple to install, and easy to use. [Learn more]

Target Market: Small - Mid

Micro 2000 - RemoteScope

Remote admin tool providing remote monitoring, software deployment or roll-out for license management and asset tracking. [Learn more]

Target Market: Mid

Micro Outsource - IS Request

Features Project Management, Knowledge Base, Email Notifications, & Workflow. [Learn more]

Target Market: Mid

Motive - Enterprise Service Manager

Self-management software that automates proactive and reactive support of mission-critical enterprise systems and software. [Learn more]

Target Market: Mid

Multima - NetKeeper

Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [Learn more]

Target Market: Mid

Multiplicar Negocios - BeAnywhere Support Express

Professional remote support solution, no software installation required! [Learn more]

Target Market: Small - Mid

NetResults - ProblemTracker

Web-based collaboration tool helps companies track business issues and automatically manage them to resolution. [Learn more]

Target Market: Small - Mid

NetSupport - NetSupport DNA

Facilitates central management of your enterprise PCs in a secure, coordinated and efficient manner. [Learn more]

Target Market: Small - Large

NetSupport - NetSupport DNA Helpdesk

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests. [Learn more]

Target Market: Small - Large

Noble Systems - Noble Solution Suite

Predictive dialer and ACD with, scripting tools, center resource management, and real-time reporting. [Learn more]

Target Market: Mid - Large

The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [Learn more]

Target Market: Mid - Large

Novo Solutions - Customer Support Suite

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [Learn more]

Target Market: Mid

NTR Global - NTRsupport

NTRsupport - Secure, fast and easy-to-use Remote Control, Access and Support solution for PC and Mac [Learn more]

Target Market: Small

Integrated help desk, inventory, workstation auditing, purchasing, library, training, & reporting - help desk support software. [Learn more]

Target Market: Small - Large

Omnistar Interactive - Omnistar Live

Live customer service system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgebase. [Learn more]

Target Market: Small - Mid

OnClick Solutions - h2desk help desk software

The perfect solution for providing online support to your customers. From small businesses to larger corporations. [Learn more]

Target Market: Small - Large

OpenBox Technologies - OpenBOX Customer HelpDesk

Includes self-service knowledge base management, online ticket submission, email response, multi-channel contact center. [Learn more]

Target Market: Small - Large

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries - help desk, support software. [Learn more]

Target Market: Mid - Large

Pathlore - DKHelpDesk

Increases IT support center productivity and delivers a measurable return on help desk management investments. [Learn more]

Target Market: Mid

Pathworks Software - Pathworks Software

Innovative help desk and customer support software for a Web 2.0 world. We offer Self Service that simply works, tech support and powerful procedure management. [Learn more]

Target Market: Small - Mid

Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. [Learn more]

Target Market: Small - Large

PMG - ITSM Service Catalog Suite

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today. [Learn more]

Target Market: Large

Polar - Polar HelpDesk

Web based help desk software designed for small businesses that wish to effectively organize technical support online. [Learn more]

Target Market: Mid

Pragmatic Software - Defect Tracker

Web-based defect tracking and support ticket system that manages issues and bugs, customer requirements and test cases. [Learn more]

Target Market: Small - Mid

PRD Software - HelpMaster Pro

Web enabled Windows based help desk software with advanced workflow design and email integration. [Learn more]

Target Market: Mid

QMS Software - Ulysses Suite

Service Management, Sales Force Automation, Asset Management, Facilities Management, Customer Care Helpdesks. [Learn more]

Target Market: Small - Mid

QualityUnit - SupportCenter

Powerful yet easy to use help desk software with AJAX interface - Queues, Ticketing, Notifications, Reporting and much more [Learn more]

Target Market: Small - Mid

Rapid Stability - Rapid Service

Flexible ticket priorities, configurable work queues and internal severities all ensure no customers get left behind. [Learn more]

Target Market: Mid - Large

ReadyDesk - ReadyDesk

Web based Issue Tracking & Help Desk system that helps companies streamline their support processes. [Learn more]

Target Market: Small - Mid

Richmond Software - Richmond SupportDesk

Service Desk software for your IT helpdesk or Customer Support centre. [Learn more]

Target Market: Small

RTI Software - CustomerFirst

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [Learn more]

Target Market: Small - Large

Saviom Software - Saviom Service Desk

Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [Learn more]

Target Market: Mid - Large

ScriptLogic - BridgeTrak

Reduce the lifecycle of a help desk ticket through seamless trouble ticket tracking with BridgeTrak Help Desk Software! [Learn more]

Target Market: Small - Large

Serio - Serio Helpdesk Software

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. [Learn more]

Target Market: Small - Mid

Seven Hills Software - HelpOlia Helpdesk

Hosted on demand help desk solution. [Learn more]

Target Market: Small - Mid

ShanzSoft - Help Desk Application

Low Cost web based application helps business to manage & track customer request from entry level to the resolution + customer contract sign-up. [Learn more]

Target Market: Small - Mid

Shift Technologies - ThinMind

Administrative tracking solution that allows employees & contractors to enter and work issues from anywhere, at anytime. [Learn more]

Target Market: Small - Mid

SimplifyIT - ITsDone Help Desk

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it. [Learn more]

Target Market: Small - Mid

Simply Amazing Software - HelpDesk Pro

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. [Learn more]

Target Market: Small - Mid

Sitehelpdesk.com - Sitehelpdesk

web based help desk software solutions for IT SM, Account Management or general help desks [Learn more]

Target Market: Mid

Smartpath - Loc8

Enterprise asset and maintenance management tools and an ITIL based Help Desk incorporating customer, contract and queue management. [Learn more]

Target Market: Mid - Large

SolveDirect - ServiceDesk

A modular, fully-featured help desk application that can run custom reports, dispatch technicians and manage assets. [Learn more]

Target Market: Mid

SpiceCSM - SpiceCSM

On-Demand Customer Service Management Software. [Learn more]

Target Market: Small - Mid

Spiceworks - Help Desk

Download free help desk software and tools for small to medium businesses [Learn more]

Target Market: Small

StromaSoft - Call Track

Electronic telephone call logging, instant messaging and workflow software with reporting on trends and statistics. [Learn more]

Target Market: Small - Mid

Sunrise Software - Sostenuto ITSM

Advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline. [Learn more]

Target Market: Mid - Large

SunView Software - ChangeGear

Streamline change management process with workflow automation, closed-loop communication and real-time tracking. [Learn more]

Target Market: Mid - Large

Support Sentry - WebSupport PRO

Web based customer service software for small to medium sized businesses. [Learn more]

Target Market: Small - Mid

SupportPRO - SupportDesk

Web-based, integrated system for managing customer inquiries, answers and communications. [Learn more]

Target Market: Small - Mid

SupportQueue - SupportQueue

Web based complete customer support and helpdesk application with trouble ticketing, knowledge base, escalation & SLAs. [Learn more]

Target Market: Mid

Surado Solutions - Surado CRM

Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [Learn more]

Target Market: Small - Mid

Syberfix Solutions - Syberfix Professional Support Suite

Remote tools to substantially improve service delivery for computer support companies. [Learn more]

Target Market: Mid - Large

Syntex Management Systems - IMPACT Enterprise

Provides software that helps companies manage operational, safety, and environmental risks. [Learn more]

Target Market: Mid - Large

Target Helpdesk Software - Target Helpdesk

At last, helpdesk software that does much more than call logging. Easy-to-use enterprise-class helpdesk software and services. [Learn more]

Target Market: Small - Mid

TechExcel - ServiceWise

ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be [Learn more]

Target Market: Small - Large

Technomax Software - Chattalooga Live Help

Web-based, ASP model help desk software; knowledgebase integration, crm support, simple installation & more. [Learn more]

Target Market: Small - Mid

Tenmiles - help desk pilot

We strive to make Helpdesk Pilot the best support management software available, and this is another step in that direction.  [Learn more]

Target Market: Small

TLI Software - Trouble Ticket Tracker

Enterprise software system that tracks and manages support issues; a web-based help desk solution for e-business support management. [Learn more]

Target Market: Mid - Large

TopCMM Software - 123 Live Help Chat Server Software

Offers full-featured software or hosting service for your sales rep./supporter to 1-to-1 chat with website visitors. [Learn more]

Target Market: Small - Large

U.S. Infotel - Cynergy Active Ticket

Web based help desk application to streamline trouble ticket submission and improve customer relationship management. [Learn more]

Target Market: Small - Large

UCN - inContact

Call Center software including IVR, ACD, Skills-based Routing, CTI, Call-Back, Call Blending, Reporting, Monitoring and Recording. [Learn more]

Target Market: Small - Mid

UniPress Software - FootPrints

Streamlines and automates your help desk and customer support operations. [Learn more]

Target Market: Mid

Universal Data Solutions - Gulfstream Helpdesk

A web based customer support solution designed to suit businesses of all sizes. [Learn more]

Target Market: Small - Mid

UserScape Software - HelpSpot

Completely web based help desk package with a clean and intuitive design for both staff and customers. [Learn more]

Target Market: Small - Mid

Value One - e11 Help Desk Software

Help desk software for customer service, support, IT support and eGovernance; SOX and ITIL compliant. [Learn more]

Target Market: Small - Mid

Desktop IT help desk management solution with remote control access, asset and inventory management. [Learn more]

Target Market: Mid - Large

Velocity Integrations Software - VI Service Desk

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled. [Learn more]

Target Market: Small - Large

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. [Learn more]

Target Market: Small - Large

Vision Helpdesk - Vision Helpdesk

Leading Ajax Web-Based True Satellite Helpdesk, It allows you to manage support for multiple companies from one place. [Learn more]

Target Market: Mid - Large

Web Help Desk - Web Help Desk

100% browser-based help desk software that features an intuitive interface and email reporting and notification. [Learn more]

Target Market: Small - Mid

WonderDesk - WonderDesk

Web-based help desk solution that allows you to utilize remote technicians. [Learn more]

Target Market: Small

YellowFish Software - Revelation

100% web-based help desk application that will improve your business management & your customer relations. [Learn more]

Target Market: Mid

Zaza Network - ZazaChat Help Desk Software

Complete help desk solution which allows a company of any size to provide efficient support to its customers. [Learn more]

Target Market: Small - Large

Zendesk - Zendesk

Zendesk is a modern help desk system in a hosted environment, ideal for today's agile IT organization [Learn more]

Target Market: Small - Mid

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Help Desk software enables organizations to more efficiently respond to users. Support Software can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, it management and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users and customers. Help Desk solutions can also facilitate the flow of new information from users that contributes to an organization's existing knowledge base and aids in asset management decisionmaking. Help Desk software is related to Call Center software and Customer Service software .

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