Help Desk Software Resources

Help Desk software enables organizations to more efficiently respond to users. Support Software can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, it management and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users and customers. Help Desk solutions can also facilitate the flow of new information from users that contributes to an organization's existing knowledge base and aids in asset management decisionmaking. Help Desk software is related to Call Center software and Customer Service software .

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Software News

LiveTime Releases Virtualization for SaaS-based Service Management Providers...
11/19/2009 - LiveTime virtualization now supports SaaS-based Service Management providers with seamless upgrades, SSL and support for vSphere 4 and XenServer 5.5.

ActiveState Introduces Firefly, a New Hosted Project Management and Collabor...
11/18/2009 - Leader in developer solutions makes teams even more productive with turn-key source code hosting, project management, issue tracking, collaboration.

Bomgar Expands in Asia-Pacific with Three New Resellers
11/11/2009 - Bomgar, the leading provider of appliance-based, remote support software, today announced it has signed reseller agreements with three new partners in Asia-Pacific.

Messaging Architects and Omni Deliver Innovative Compliance Management for E...
11/10/2009 - Streamlining Email Risk Management operations with new eControl for M+Archive and M+Guardian results in important cost reductions Montreal & Edmonton, Canada (Vocus) November 10, 2009 -- Messaging Architects and Omni, recognized leaders in email management products and services, today announced that Omni’s eControl console will support natively Messaging Architects' Email Risk Management and Compliance products .

See all 97 articles in the Software News Archive