Help Desk Software Resources

Help Desk software enables organizations to more efficiently respond to users. Support Software can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, it management and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users and customers. Help Desk solutions can also facilitate the flow of new information from users that contributes to an organization's existing knowledge base and aids in asset management decisionmaking. Help Desk software is related to Call Center software and Customer Service software .

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Software News

Lincoln Property Company Proves Value of Automated Price Setting with 4.3% L...
11/03/2009 - Automated Lease-Rent Pricing Solution Takes Guess Work, Emotion Out of Price Setting Atlanta, GA (PRWEB) -- Every company is addressing the current market challenges differently; some more aggressively and successfully than others.

HelpConnection.NET Help Desk Software Launches New Twitter Capture Technolog...
11/03/2009 - New knowledge base software technology offers Twitter integration – a new way to track what people are saying through Twitter.

Ubuntu and RedHat Get Enterprise Remote Desktop Control with Bomgar
11/02/2009 - Expands Linux remote desktop support for IT to remote control computers, servers, Smartphones and network devices running Ubuntu, RedHat and SUSE Ridgeland, Mississippi (PRWEB) November 2, 2009 -- Bomgar, maker of appliance-based remote support software, announced this week a significant expansion of its already-broad Linux support .

Apriso Achieves 43 Percent Year-Over-Year Third Quarter Revenue Growth
10/28/2009 - Software license revenue more than doubles from prior year's third quarter; new customer sales account for over half of license revenue to date in 2009 Long Beach, CA (PRWEB) October 28, 2009 -- Apriso®, a leading provider of manufacturing software solutions for sustained operations excellence, today announced third quarter revenue grew by 43 percent, on a year-over-year basis.

See all 92 articles in the Software News Archive