Top Help Desk Software Products

Use Capterra to find the best help desk software for your business. Find research, guides, and infographics on our Customer Service Software Research page.

Salesforce

by Salesforce Service Cloud

With help desk applications from salesforce.com, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With salesforce.com's help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. View Profile

Samanage's IT Help Desk software is ITIL-ready with incident, problem and change management capabilities. It is a cloud-based, multi-tenant, unified IT help desk and IT asset management solution that allows clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution in less than 14 days with real-time reporting. View Profile

Freshdesk is a cloud based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations & a lot more! View Profile

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Provide world class help desk support with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. View Profile

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. View Profile

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. View Profile

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Customers won't confront a clunky ticket portal or juggle login credentials to reach help. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. View Profile

TeamSupport helps you provide exceptional customer service. Built for B2B help desks who support external customers, it's not just a ticketing system - it's a complete customer support suite that simplifies communication & collaboration between your help desk, other teams in your company, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting TeamSupport helps you get the focus back on your customers where it belongs. View Profile

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Vivantio Pro

by Vivantio

Vivantio Pro is the most flexible, reliable, trusted help desk software on the market. The product's built-in automation and organization saves you time and money and frees up your support team to focus on crucial tasks like business planning and management. Leverage key ITIL processes like incident, problem, change and service management and advanced features like asset management, AD/LDAP sync, SSO, knowledge base, self-service and SLAs to build your ideal service environment. View Profile

Help Desk that's faster, more efficient, and headache-free. Submit, track, and handle tickets the same way. You define the process, and the team sticks to the plan. Every time and always in one place. Simple. Drop-down fields let you pre-define values and reduce errors. Instantly know who's handling requests. Generate easy and accurate reports for trends and which departments need assistance. Centralized communication for updating issues and users. Resolve and close out tickets from anywhere. View Profile

ServiceWise

by TechExcel

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. View Profile

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, problem & incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand or On-site. View Profile

C2 ATOM

by C2 Innovations

C2 ATOM software solution is a web-based IT service management software solution, built around effective and easy to use service catalogs. C2 ATOM application is highly customizable, available in SaaS or On-Premise including key benefits / functions such as: Complete set of service desk features (ITIL-framed), a filtered Service Catalog, Self-service portal, Automated workflows and business rules, Knowledge Base, Integrated email, Built-in SLA, Analytics tools (built-in reports, dashboard). View Profile

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XSellco Fusion is a customer support solution for multichannel marketplace sellers that combines all your marketplace and customer contacts into one easy-to-use, centralized dashboard. XSellco prioritises your inbox based on message urgency, as well as threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers. Free 14 Day Trial. View Profile

Awarded "Best Overall Value" from Info-Tech Research Group for the 3rd year in a row, Agiloft offers a feature-rich, ITIL-ready Help Desk out of the box, along the ability to quickly customize the solution to your exact needs, at a fraction of the cost of competing vendors. Our agile platform allows us to customize it for you live during the demo - so you get a trial system you can actually use and a fast, affordable deployment. Start today with a custom demo. View Profile

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents. View Profile

LiveChat

by LiveChat Software

Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. View Profile

LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. All is build in, accessible neatly from one place. View Profile

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We offer on-premise and cloud-based, IT Service Desk and IT asset management solution that allow clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched experience that enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution. We also offer easy integration with external applications. View Profile

Your team has a job to get done. Your customers expect efficiency, and your business depends on it. JIRA Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting. View Profile

PhaseWare Tracker offers a comprehensive help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. View Profile

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. View Profile

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. View Profile

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VisionFlow is a powerful tool for delivering great support to your customers or end-users. It is uniquely flexible, adaptable and scalable with many closely integrated features for: CRM, Document Management, Project Management, Time tracking, Service Management (ITSM / ITIL), Contract and SLA Management, and with product and asset database(CMDB) included. View Profile

Provide a great customer support experience with Zoho Support. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Support is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve. View Profile

Web Tracks

by Gritware

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. View Profile

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inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

Vizor provides a customizable IT asset management and web-based issue tracking system for delivering full IT management & support. Network devices are discovered and audited, then managed through identification, allocation, and lifecycle processes. Purchasing information, location tracking, and depreciation calculation allow for asset transparency, ensuring you know who has what. The HelpDesk tracks & allocates tickets, with issue escalation, knowledgebase, and self-service mode functionality. View Profile

Kaseya VSA

by Kaseya

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA makes your IT staff more productive, your services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Patch Management, Monitoring, AV/AM, Process Automation, and more. View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile

KPS's Knowledge Management Tool is used to support customer service operations within Call Centers, Help Desks & specifically for Self Service Users across the Globe. Universal Knowledge enables users to locate answers accurately and efficiently, using a self-learning technology that enhances the users experience. Deployment times are short, with the option to use out of the box or integrated with your existing applications. Universal Knowledge will improve your productivity and reduce costs. View Profile

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CAFM Explorer

by CAFM Explorer

Software product for organizations looking to better utilize space, improve service levels, and tighten cost control. View Profile

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized. View Profile

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

ConnectWise Help Desk: Powerful ticketing system in the cloud with centralized communication & integrates with tools you currently use. View Profile

Track-It!

by BMC Software

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, View Profile

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SMART SERVICE DESK ITSM

by Internet Information and Technologies

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001 View Profile

Rosmiman IWMS

by Rosmiman Software Corporation

Rosmiman IWMS is a Facility Management & Real Estate Management software, characterized by its robustness and high reliability. View Profile

UseResponse

by UseResponse

All-in-one support suite to get customer feedback and provide support for only $10/month. Self-Hosted and Cloud plans. View Profile

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile

Help Sumo

by Help Sumo

Web help desk that helps enhance customer support via ticket support, live chat, email-ticket, and self-service knowledge base. View Profile

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Online workflow-based help desk Software for companies looking for fast and agile support services. FREE life time plan available. View Profile

ITRP

by ITRP Institute

Enterprise-class IT service management application built specifically for multinationals and managed service providers. View Profile

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. View Profile

SysAid

by SysAid Technologies

Offered in both cloud & on-premise, SysAid combines all the essentials, so you can easily manage all your ITSM activities in one place. View Profile

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CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile

C-Desk

by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

Bornevia

by Bornevia

Collaborate with your team when handling customer inquiries/conversations from channels such as email, facebook, twitter, & live chat. View Profile

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

Track+

by Trackplus

A modular engineering lifecycle management software for accelerating the development of software intensive products. View Profile

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Gemini

by CounterSoft

Help desk, issue & bug tracking software that is fully customizable. Powerful apps framework and API allow easy integrations View Profile

Web Help Desk offers Web-based ticketing, change management, auto asset discovery, IT asset management, knowledge base and more! View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions. View Profile

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Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

Vision Helpdesk

by Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk Software Tools for every size business. View Profile

Help Desk support software, IT Infrastructure and asset management with comprehensive inventory. View Profile

We're an innovative IT Service Management and Asset Management platform provider looking to make the world of IT a better place. View Profile

DevOps board

by DevpromSoftware

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board. View Profile

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Transfer tickets to other support departments, attach files to trouble tickets, and manage entire projects with this hosted system. View Profile

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

devContact

by devContact

The Ultimate Customer Experience View Profile

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. View Profile

The Service Program

by Westrom Software

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools. View Profile

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Bomgar

by Bomgar

Enterprise remote support - Control Windows, Mac, Linux, Windows Mobile, and Blackberry from one screen. View Profile

BOSS Service Desk

by BOSS Solutions

BOSS is the most cost-effective IT Service Management solution in the industry View Profile

Web based help desk software with best features at an affordable price. View Profile

Help Desk Premier

by Help-Desk-Software

Customizable application that offers customer self-service, ticket management, change management, asset tracking, etc. View Profile

Interakt

by Fizzy Software

Capture, engage, retain, and support your customers from one single dashboard for simplified customer data analysis and marketing. View Profile

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Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Sugester

by Sugester

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. View Profile

SupportDesk

by House-on-the-Hill Software

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support. View Profile

Tele-Support HelpDesk

by Resource Dynamics

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with ACT! CRM View Profile

Web Suite Pro

by Web Suite Pro

Manage Contacts, Invoices, Help Desk, Inventory and more! View Profile

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Zingtree

by Zingtree

Create interactive troubleshooters, call center agent scripts, or other interactive decision trees with this easy-to-use toolkit. View Profile

Facil HelpDesk

by Cromosoft Technologies

Handles all trouble tickets of your company. Unlimited users and departments, etc. View Profile

Clohc

by Clohc

Web-based help desk solution offering live chat, reports, statistics, and more. View Profile

Noveldesk

by Noveldesk

Delivers awesome support to your customers and manages your support inquires. View Profile

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors. View Profile

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ServiceTonic

by ServiceTonic

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. View Profile

A professional helpdesk, service management, CRM and "Action and Request" tracking system. View Profile

ACANOTION Help Desk

by Help Desk Software Australia

Track your clients, products and services; fast, easy and simple to set up. View Profile

AccessAble Help Desk Pro

by Dennis Baggott and Sons

A simple application that contains high-level functionality. Customizable reports, support requests and user information. View Profile

Activate

by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. View Profile

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Aegis Help Desk

by Abacus Systems

A fully integrated Help Desk, Client and Asset Management system to power your call center. View Profile

AJ Help Desk

by AJ Square

Offers easy handling tools that satisfy clients or customers and allows you to operate in an easy manner and support View Profile

Altman HelpDesk

by Altman Business Solutions

Web-based solution that routes, communicates status, searches, and sorts help desk tickets. View Profile

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. View Profile

assyst

by Axios Systems

The world's most advanced best practice based IT service management software solution. View Profile

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Professional remote support solution, no software installation required! View Profile

BizChatBox

by BizChatBox

Free Live Chat software. Add to your site and start chatting! View Profile

Brand Embassy

by Brand Embassy

Brand Embassy is the omnichannel customer excellence platform for enterprise business to retain and win new customers. View Profile

BugAware

by Jackal Software

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally. View Profile

Chime for Lync

by Instant Technologies

ITSM service desk application using Microsoft Lync for click-to-chat functionality. View Profile

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ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

CRMdesk

by ForeSoft

Web-based help desk, customer service and online support software. View Profile

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

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CyberStrong eHelp

by CyberStrong Internet Services

A system that offers user/rep management, file management, diagnostic server testing for troubleshooting products or customer service. View Profile

Cynergy Active Ticket

by U.S. Infotel

Web based service desk allows employees to access your contact database from home, office, hotel, airport, etc. View Profile

Dell KACE

by Dell

Comprehensive and easy-to-use appliance-based help desk software solution. View Profile

Desk Board

by Assenger Technologies

Service Desk that enables organizations to achieve service excellence. Improve your process efficiencies and streamline workflows. View Profile

Deskero

by Deskero

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. View Profile

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Desklance System

by DeskLance Technologies

Web based support and email management application that provides tickets management, response logging, flood controlling, etc. View Profile

DeskPRO

by DeskPRO

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. View Profile

Dexon ServiceDesk

by Dexon Software

Designed for the administration of service centers and support for final users either internal or external. View Profile

DiamanteDesk

by Eltrino

Easy-to-use help-desk open source support ticketing system and customer service solution. View Profile

DualDesk

by Advantig

PC remote support software designed for MS for on-demand technical support through firewalls. View Profile

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E-Helpdesk Support

by RK Software

Helpdesk management system that provides ticket status tracking and performance reporting functionality. View Profile

e11 Help Desk Software

by Value One

Help desk software for customer service, support, IT support and eGovernance; SOX and ITIL compliant. View Profile

eHelpDesk

by Giva

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making. View Profile

Elementool Help Desk

by Elementool

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing. View Profile

eStreamDesk

by eStream

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost View Profile

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Evayadesk

by Evayadesk

EvayaDesk - Easily Integrable SaaS solutions. EvayaDesk is a cloud based designed for developers. View Profile

everything HelpDesk

by GroupLink

Help desk solution that services multiple departments for request/resolution tracking and workflow management. View Profile

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. View Profile

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever. View Profile

Faveo Helpdesk

by Ladybird Web Solution

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. View Profile

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GoToAssist

by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Groove

by Groove Networks

Simple solution that provides visibility into ticket completion and customer metrics without overloading customers with emails. View Profile

GS/HelpDesk

by GroupSoft Systems

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino.. View Profile

gxCommerce

by gxCommerce

All in one business management solution including accounting, crm, inventory management, mass email and more. View Profile

H2Desk

by Innovative Cyber Solutions

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes. View Profile

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HEAT

by HEAT Software

HEAT Help Desk provides IT service organizations the foundation to improve service levels while reducing costs. View Profile

Help Desk for SharePoint

by Crow Canyon Systems

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint. View Profile

HelpDesk

by Artisan Global Media

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports View Profile

HelpDesk Pro

by Simply Amazing Software

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. View Profile

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. View Profile

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HelpMaster

by PRD Software

Web enabled Windows based help desk software with advanced workflow design and email integration. View Profile

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

iHelpdesk

by iDeskCentric

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. View Profile

iKode HelpDesk X

by iKode Software Technology

Easy to use customer support software which allows you to set up a web-based support ticket system for your website. View Profile

Im OnCall

by 01 Communique

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. View Profile

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IncidentMonitor

by Monitor 24-7

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available/ View Profile

Interneer Intellect

by Interneer

Whether your process fits into HR, Operations, Sales or if it's custom to your specific business need and niche we'll work with you. View Profile

ITsDone Help Desk

by SimplifyIT

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it. View Profile

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today. View Profile

iWise

by infraWise

Consists of an integrated application suite providing the highest level of ITIL compatibility View Profile

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LBE Help Desk Software

by LBE Software

Computer helpdesk and web enabled help desk solution, helping you to improve and automate your customer service. View Profile

LBi HR HelpDesk

by LBi Software

Employee Help Desk solution designed specifically for HR; tracks cases from initial contact through resolution. View Profile

LiveZilla

by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. View Profile

LogMeIn Rescue

by LogMeIn

Real-time remote control of a customer's computer over the web for help desk, support software and more. View Profile

Lync Adapter

by Sensiple

Extending Microsoft Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client to improve agent productivity. View Profile

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MailTech SBS Suite

by Direct Business Solutions

PC-based help desk solution offering order entry, job management, scheduling, and more! View Profile

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

Monet Live WFO

by Monet Software

Cloud-based software with call recording, workforce management, performance management, and quality assurance features. View Profile

MSM

by Marval Software

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. View Profile

nanoRep

by nanoRep

nanorep self-service solution provides a personalized channel to connect with your brand anytime, anywhere and on any device View Profile

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NetHelpDesk

by Net Help Desk

Help desk software solution that incorporates network diagrams, inventory management and knowledge base software. View Profile

NetKeeper

by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetResults Tracker

by NetResults

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. View Profile

NetSupport ServiceDesk

by NetSupport

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests. View Profile

NTR Cloud

by NTRglobal

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution. View Profile

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Octopus

by Octopus-ITSM.com

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible. View Profile

OneDesk

by OneDesk

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more View Profile

Oracle Right Now

by Oracle

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. View Profile

osTicket

by Enhancesoft

An open source customer support system that organizes, manages and archives incoming support requests. View Profile

OTRS Help Desk

by OTRS

Web-based open source solution that provides iphone app for on-site technicians, existing data systems integration, time accounting. View Profile

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Parature Service Desk

by Parature

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries - help desk, support software. View Profile

Plexus Application Management

by Netsmart Technologies

Dynamic management service that enables Netsmart clients to focus on their core competencies. View Profile

Polar HelpDesk

by Polar

Web based help desk software designed for small businesses that wish to effectively organize technical support online. View Profile

QuestionShark

by Social Strata

Have an instant customer support community, where customers can post questions, issues, suggestions, compliments, and more. View Profile

Rapid Incident Reporting

by Rapid Global

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more View Profile

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Re:Desk

by Re:Desk

Online open source code based solution with responsive design and flexible ticket search. View Profile

Reamaze

by Reamaze

Reamaze is cloud helpdesk designed from the ground up to fit the specific needs of agile businesses. View Profile

Remote Support Software

by PROXY Networks

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

Rhino Support

by Rhino Support

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. View Profile

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Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. View Profile

RSTickets!Pro

by RSJoomla!

Help Desk ticketing system with integrated knowledge base and department specifications. View Profile

ScreenConnect

by ScreenConnect

ScreenConnect is a fully functional remote support solution. View and control devices from anywhere there is an Internet connection. View Profile

Senedesk

by Senesoft

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs View Profile

Seraph

by Software Assistance

Open source web-based highly customisable customer support management system for IT support companies. View Profile

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SerioPlus

by Serio

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. View Profile

ServicePRO

by Help Desk Technology International

Web-based service desk software that includes workflow management, data analysis, document management, and asset management features. View Profile

SherpaDesk

by SherpaDesk

Finally a customer support solution that focuses on what really matters - Time View Profile

SigmaPro

by OnyakTech

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more. View Profile

Sipexa Help Desk

by Sipexa

Cloud based help desk software to allow businesses to convert support emails to tickets, track customer issues, and more. View Profile

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Sitehelpdesk

by Sitehelpdesk.com

Web based help desk software solutions for IT SM, Account Management or general help desks. View Profile

SmarterTrack

by SmarterTools

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. View Profile

Snappy

by Snappy

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting. View Profile

SpiceCSM

by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile

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SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

SupportWorks

by Hornbill Corporate

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. View Profile

SupportYard

by SupportYard

Web based, simple and efficient email support solution suitable for support and sales teams View Profile

Teamwork Desk

by Teamwork.com

We've built Teamwork Desk to make it easy for your team to deal with even the most complex customer enquiries. View Profile

Tender Support

by ENTP

Organizes your customer care so you can focus on delivering the best service possible. View Profile

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Think Help Desk

by Think Tank Software

Think Tank sells a cloud based help desk ticketing system to help manage you IT department View Profile

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! View Profile

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

TOPdesk 5

by TOPdesk

ITIL-based service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. View Profile

Trouble Ticket System

by Fast Track Sites

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality. View Profile

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Ulysses Suite

by QMS Software

Customer service solution that enables sales force automation, service management, facilities management, and compliance management. View Profile

A modular, well-integrated suite for efficient support of your operational IT service. management. View Profile

VI Service Desk

by Velocity Integrations Software

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled. View Profile

Watcheezy

by Visiofair

Live chat with integrated behavioral targeting. Receive alerts when potential buyers are online and start a chat with them. Save sales! View Profile

Web Help Desk

by Web Help Desk

100% browser-based help desk software that features an intuitive interface and email reporting and notification. View Profile

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Web+Center

by Internet Software Sciences

It is a suite of web-based Help Desk, CRM and customer self-help applications. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

WonderDesk

by Web Wonderland

Web-based help desk solution that allows you to utilize remote technicians. View Profile

ZazaChat

by ZaZa Network

Complete help desk solution which allows a company of any size to provide efficient support to its customers. View Profile

Zeus

by Obor Digital

Web-based service desk and equipment management solution with enterprise asset management. View Profile

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Top Help Desk Software

Help Desk Software is a common purchase for many businesses across industries. Chat functionality, support ticket tracking, call tracking, and incoming call management are all features of this software that allow better communication between customers and vendors. If a customer has an issue, their request typically goes through Help Desk Software for resolution. Below is a look at the most popular options as measured by a combination of their total number of customers, users, and social presence. To see a comprehensive list, please visit our Help Desk Software Directory.

The Top 20 Most Popular
Help Desk Software

Customers*

Users*

Vendor Size
  1. 1
    Customers
    100,000
    Users
    500,000
    Twitter
    14,351
    Facebook
    5,706
    LinkedIn
    1,386
    1
  2. 2
    Customers
    100,000
    Users
    500,000
    Twitter
    2,135
    Facebook
    3,011
    LinkedIn
    1,152
    1
  3. 3
    Customers
    85,000
    Users
    425,000
    Twitter
    3,996
    Facebook
    15,913
    LinkedIn
    2,713
    1
    2
    3
  4. 4
    Customers
    60,000
    Users
    300,000
    Twitter
    64,560
    Facebook
    47,123
    LinkedIn
    220,102
    1
    2
    3
  5. 5
    Customers
    50,000
    Users
    250,000
    Twitter
    13,404
    Facebook
    57,043
    LinkedIn
    4,870
    1
    2
    3
  6. 6
    Customers
    34,000
    Users
    238,000
    Twitter
    6,589
    Facebook
    10,947
    LinkedIn
    2,369
    1
    2
  7. 7
    Customers
    38,400
    Users
    161,000
    Twitter
    1,369
    Facebook
    646
    LinkedIn
    113
    1
  8. 8
    Customers
    9,189
    Users
    233,988
    Twitter
    2,817
    Facebook
    3,246
    LinkedIn
    3,205
    1
    2
    3
  9. 9
    Customers
    37,448
    Users
    42,700
    Twitter
    44,183
    Facebook
    39,004
    LinkedIn
    40,388
    1
    2
    3
  10. 10
    Customers
    13,000
    Users
    150,000
    Twitter
    885
    Facebook
    19,226
    LinkedIn
    1,992
    1
    2
  11. 11
    Customers
    15,000
    Users
    120,000
    Twitter
    4,578
    Facebook
    1,924
    LinkedIn
    3,758
    1
    2
    3
  12. 12
    Customers
    6,968
    Users
    100,000
    Twitter
    8,529
    Facebook
    6,417
    LinkedIn
    8,076
    1
    2
    3
  13. 13
    Customers
    10,000
    Users
    77,000
    Twitter
    4,715
    Facebook
    152
    LinkedIn
    4,038
    1
    2
    3
  14. 14
    Customers
    2,000
    Users
    50,000
    Twitter
    381,380
    Facebook
    525,616
    LinkedIn
    1,576,564
    1
    2
    3
  15. 15
    Customers
    2,000
    Users
    100,000
    Twitter
    5,030
    Facebook
    1,843
    LinkedIn
    2,801
    1
  16. 16
    Customers
    3,000
    Users
    45,000
    Twitter
    4,333
    Facebook
    1,917
    LinkedIn
    1,572
    1
    2
  17. 17
    Customers
    4,800
    Users
    30,000
    Twitter
    5,959
    Facebook
    0
    LinkedIn
    743
    1
  18. 18
    Customers
    5,000
    Users
    30,000
    Twitter
    67
    Facebook
    1,972
    LinkedIn
    1,102
    1
  19. 19
    Customers
    700
    Users
    40,000
    Twitter
    6,517
    Facebook
    438
    LinkedIn
    3,430
    1
    2
  20. 20
    Customers
    3,500
    Users
    12,000
    Twitter
    503
    Facebook
    181
    LinkedIn
    1,807
    1

Chart Key

Rankings and bar segment lengths are determined using a weighted scoring system that awards points for total metrics (e.g. total customers) and rank within a data set (e.g. ranked 1st in customers).

Vendor Size
Number of Employees*
200+
51-200
1-50

The Top 5
By Total Customers

100 k
100 k
85 k
60 k
1
2
3
Zendesk
50 k
1
2
3
Freshdesk

The Top 5
By Total Users

500 k
500 k
425 k
300 k
1
2
3
Zendesk
250 k
1
2
3
Freshdesk

Total Followers
By Vendor Size

Looking for Help Desk software?

Capterra helps people find and compare any kind of software for their business. Visit us at capterra.com.


*All customer and user numbers are estimates. Software companies typically provide their own estimated numbers, but when they cannot, Capterra generates our own estimates based on industry averages. Please refer to our blog for further insight into our research and methodology.

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Read more about how we performed our research: The 20 Most Popular Help Desk Software [Infographic]

Did we miss someone? Email us at marketing@capterra.com to tell us which software you think should be considered for the next update.

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Maybe it sounds like blasphemy to some, but Zoho isn’t the end-all-be-all. It’s more than just a help desk, after all, and some people don’t need all of the extra frills. There are Zoho alternatives out there, some of which will suit your company better. I’ve broken them down by their individual advantages.