A data breach can erode trust and sever relationships. Customer service teams deal with tons of customer data, so it’s important they keep that information safe. Here are four tips for customer service cybersecurity.
Top Help Desk Software Products
Use Capterra to find the best help desk software for your business. Find research, guides, and infographics on our Customer Service Software Research page.
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. View Profile
Freshdesk is a cloud based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations & a lot more! View Profile
Samanage's IT Help Desk software is ITIL-ready with incident, problem and change management capabilities. It is a cloud-based, multi-tenant, unified IT help desk and IT asset management solution that allows clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution in less than 14 days with real-time reporting. View Profile
Automate your technology business with help desk software from ConnectWise. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWises help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. View Profile
TeamSupport helps you provide exceptional customer service through better collaboration and teamwork. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between your internal team members, other users within your company, and your clients. With multi-channel support capabilities, best-in-class reporting, and complete scalability, TeamSupport lets your company work together to provide the best customer experience possible. View Profile
Awarded "Best Overall Value" from Info-Tech Research Group for the 3rd year in a row, Agiloft offers a feature-rich, ITIL-ready Help Desk out of the box, along the ability to quickly customize the solution to your exact needs, at a fraction of the cost of competing vendors. Our agile platform allows us to customize it for you live during the demo - so you get a trial system you can actually use and a fast, affordable deployment. Start today with a custom demo. View Profile
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. View Profile
Track-It! Help Desk Software is affordable, reliable and easy to use. Download a free trial and use it for 30 days risk free. If you need to get your help desk and asset management under control, try Track-It! today and see why companies worldwide have trusted Track-It! for over 20 years. Track-It! provides helpdesk, email to work order conversion, knowledge management, SLA management, asset management, software license management, end-user self-service, password reset and more. View Profile
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents. View Profile
Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile
Your team has a job to get done. Your customers expect efficiency, and your business depends on it. JIRA Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting. View Profile
PhaseWare Tracker offers a comprehensive help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. View Profile
inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile
ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. View Profile
TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, problem & incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand or On-site. View Profile
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. View Profile
Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile
Top Help Desk Software
Help Desk Software is a common purchase for many businesses across industries. Chat functionality, support ticket tracking, call tracking, and incoming call management are all features of this software that allow better communication between customers and vendors. If a customer has an issue, their request typically goes through Help Desk Software for resolution. Below is a look at the most popular options as measured by a combination of their total number of customers, users, and social presence. To see a comprehensive list, please visit our Help Desk Software Directory.
The Top 20 Most Popular
Help Desk Software
Rankings and bar segment lengths are determined using a weighted scoring system that awards points for total metrics (e.g. total customers) and rank within a data set (e.g. ranked 1st in customers).
By Vendor Size
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Published by Katie Hollar on April 15, 2015
Read more about how we performed our research: The 20 Most Popular Help Desk Software [Infographic]
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Tips & Trends
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While Sales tracks the new customers they bring in, often times Customer Service isn’t tracking retention rates. Customer service can make the difference between a one-time customer and a loyal one. So shouldn’t they get the credit? In addition, it’s important to know where to focus support to improve retention rates.
Today, customer experience is the differentiating factor which plays perhaps the biggest role in determining whether a customer becomes loyal, or looks elsewhere. Customer service centers must understand how customer experience fits in with sales and revenue.