Top Help Desk Software Products

Use Capterra to find the best help desk software for your business. Find research, guides, and infographics on our Customer Service Software Research page.

Samanage is the most reviewed and highest rated IT help desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter services and stop living fire to fire. Learn more about Samanage

Simplify complex tasks & automate basic ones to achieve faster ticket resolutions with the most reviewed & highest rated IT help desk. Learn more about Samanage

SysAid

by SysAid Technologies

With over 15 years of experience in the IT field, SysAid has been serving +100000 happy admins globally. Our easy to use ticketing system facilitates over 82M ticketing a year supporting over 2000 organization in the US alone. We have been translated to more than 40 languages and in our community you will always find a SysAid friend near you. Contact us now to see what SysAid can do for you. Learn more about SysAid

Offered in both cloud & on-premise, SysAid combines all the essentials, so you can easily manage all your Help Desk activities. Learn more about SysAid

Freshdesk

by Freshworks Inc

Freshdesk is a cloud based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations & a lot more! Learn more about Freshdesk

Web-based helpdesk software delivered as a service, used by over 80,000 businesses from startups to enterprises. Learn more about Freshdesk

Freshservice

by Freshworks Inc

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

TeamSupport is the only help desk software based on B2B customer support. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, customizable reporting, and more. It's not just a ticketing system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport

Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. Learn more about ManageEngine ServiceDesk Plus

Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management. Learn more about ManageEngine ServiceDesk Plus

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about Service Desk

Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Learn more about Service Desk

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Learn more about Issuetrak

Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. Learn more about Issuetrak

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu

Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

The fastest help desk software! Front feels just like email and lets you work as a team to reply to every customer on any communication channel they used. If you have multi-player accounts like support@, sales@, etc., youre likely worried about dropping the ball or duplicating work. Let your customers decide on the channel and respond to all of them from the same app. Learn more about Front

Turn your email into a help desk solution. Get the look and feel of email with the tools you need to reduce agent response times. Learn more about Front

Automate your technology business with help desk software from ConnectWise Manage. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWise Manage's help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. Learn more about ConnectWise Manage

ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use. Learn more about ConnectWise Manage

With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Learn more about Web Help Desk

Web Help Desk is a web-based ticketing and IT asset management software that is affordable, easy-to-use, and implement. Learn more about Web Help Desk

ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates all your key management capabilities into a single platform. VSA makes your IT staff more productive, services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Help Desk, Patch Management, AV/AM, Process Automation, and more. Learn more about Kaseya VSA

Easy to use help desk software that can handle ITIL aligned service management. Learn more about Kaseya VSA and start your free trial. Learn more about Kaseya VSA

Vivantio Pro is the most flexible, reliable, trusted help desk software on the market. The product's built-in automation and organization saves you time and money and frees up your support team to focus on crucial tasks like business planning and management. Leverage key ITIL processes like incident, problem, change and service management and advanced features like asset management, AD/LDAP sync, SSO, knowledge base, self-service and SLAs to build your ideal service environment. Learn more about Vivantio Pro

Vivantio Pro is the most flexible, reliable, trusted IT help desk software on the market. Learn more about Vivantio Pro

Vorex Business Management is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that is very easy to learn and use. Learn more about Vorex Business Management

Easy to use, comprehensive and integrated. Vorex Business Management will streamline your business with cloud based PSA solutions. Learn more about Vorex Business Management

XSellco Fusion is a customer support solution for multichannel marketplace sellers that combines all your marketplace and customer contacts into one easy-to-use, centralized dashboard. XSellco prioritises your inbox based on message urgency, as well as threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers. Free 14 Day Trial. Learn more about XSellco Fusion

Simple customer support solution for multichannel marketplace sellers. Manage all your customer contacts in one centralized dashboard. Learn more about XSellco Fusion

Helpshift is the industry leading customer support platform for mobile. Our all-in-one SDK lives in with your app to deliver in-app searchable FAQs, in-app messaging, and CRM ticketing. Enterprise-ready, Helpshift powers messaging for more than 500M monthly active users, 3500+ live apps across iOS & Android, and 100M+ monthly mobile interactions and conversations. Companies like Microsoft, Target, Viacom, and Zynga use Helpshift to provide a best-in-class in-app customer support experience. Learn more about Helpshift

Helpshift is the industry leading in-app help desk and customer support platform for mobile. Learn more about Helpshift

Your team has a job to get done. Your customers expect efficiency, and your business depends on it. JIRA Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting. Learn more about JIRA Service Desk

The most collaborative service desk with all the features you really need, and more. Learn more about JIRA Service Desk

MSP Anywhere

by SolarWinds MSP

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about MSP Anywhere

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about MSP Anywhere

Atera is a cloud-based IT management platform that provides all-in-one RMM, PSA, and remote access into one powerful solution. Ateras innovative platform is simple to use, allowing MSPs to onboard quickly. Atera's disruptive pricing model allows MSPs to pay per technician with unlimited agents, offering transparent and predictable pricing. We offer a free 30-day trial, so sign up no and get started right away! Learn more about Atera

Remote Monitoring Management (RMM), Professional Service Automation (PSA) and remote control - customer happiness in one place. Learn more about Atera

NinjaRMM

by NinjaRMM, LLC

NinjaRMM is the worlds first security centric remote monitoring and management platform in the cloud. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals. Learn more about NinjaRMM

NinjaRMM is the worlds first security centric remote monitoring and management platform. Learn more about NinjaRMM

C2 ATOM

by C2 Enterprise

C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing. Learn more about C2 ATOM

Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing. Learn more about C2 ATOM

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Customers won't confront a clunky ticket portal or juggle login credentials to reach help. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. Learn more about ServiceWise

ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. Learn more about ServiceWise

FIT HelpDesk

by FIT Tracking Solutions

FIT HelpDesk is part of a complete tracking system that will give companies a competitive advantage. It isnt just a Help Desk tool, it is an all in one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being looked after. Using FITs powerful workflow rules to flag incidents that fall below performance standards, FIT HelpDesk ensures that emergency notifications cause the item to be escalated. Learn more about FIT HelpDesk

FITHelpDesk is a complete tracking system that includes Issue Tracking, Knowledge Base, Contract & Opportunity Tracking Learn more about FIT HelpDesk

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, problem & incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand or On-site. Learn more about TeamHeadquarters

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking. Learn more about TeamHeadquarters

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available/ Learn more about IncidentMonitor

Cloud Service Management facilitates customer support and IT Service Management excellence. ITIL processes via in-browser and mobile apps in different languages enable efficient submissions and heighten responsiveness. Flexible codeless configuration make fast friction-free onboarding and low-burden administration with just one part-time person, even for large amounts of end-users and support analysts resulting in ultra-low IT burden and total cost of ownership. Learn more about Cloud Service Management

Cloud Service Management for customer support and IT Service Management includes rich features but ultra-low administrative burden and Learn more about Cloud Service Management

#1 for State & Local Gov't and Schools! (*Blackboard partner) Robust help desk solution for IT, Facilities & other central departments to easily manage and automate workflow and reporting. For Gov't, K-12, Higher Education, Universities, Colleges and other. Join hundreds of other gov't organizations and schools! Learn more about everything HelpDesk

#1 for State & Local Gov't and Schools (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting Learn more about everything HelpDesk

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Learn more about Helprace

Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting Learn more about Helprace

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Whatdesk is a conversational commerce platform that helps small and medium businesses reach their customers via Chat, SMS, Telegram and Messenger The platform has a built-in CRM, an integrated ticketing systems and can handle payments via messaging. The solution provides also an easy way to purchase and manage phone numbers, so you can setup your SMS numbers and start chatting with your customers right away. Besides that, you have smart routing across agents and full reporting capabilities. Learn more about Whatdesk

Whatdesk is a conversational commerce platform that helps businesses reach their customers via Chat, SMS,Telegram and Messenger Learn more about Whatdesk

Our on-premise and cloud-based, IT Service Desk and IT Asset Management solution allows our clients to tie users, tickets and assets together. The user interface delivers an unmatched experience that enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution. Learn more about Enterprise Service Management

An enterprise-level IT service management solution designed for organizations of all sizes. Learn more about Enterprise Service Management

Winner of "Best Overall Value" three years in a row, Agiloft Help Desk is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 3+ million users. Start today and see how Agiloft can work for you. Learn more about Agiloft

Three time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 3+ M users. Learn more about Agiloft

Customer support software you & your customers will love! With KronoDesk you can focus on helping your customers, not configuring the tools to help and support them. KronoDesk is beautiful on the outside and powerful on the inside. With KronoDesk your customers will love you! They can get support fast and get back to what matters: enjoying your product. Kronodesk helps them help themselves while it's powerful ticketing system gets customers in touch with you from anywhere. Learn more about KronoDesk

An integrated customer support system that includes help desk ticketing and customer support forums in a single user interface. Learn more about KronoDesk

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. Learn more about Web Tracks

Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. Learn more about Web Tracks

Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. Learn more about Vizor HelpDesk & IT Assets

Comprehensive helpdesk issue tracking for IT end user and customer support. Learn more about Vizor HelpDesk & IT Assets

PhaseWare Tracker offers a comprehensive help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. Learn more about Tracker

Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. Learn more about Tracker

All in one business management solution including accounting, crm, inventory management, mass email and more. Learn more about gxCommerce

All in one business management solution including accounting, crm, inventory management, mass email and more. Learn more about gxCommerce

SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Learn more about SupaDESK

Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK

Supportbench

by Supportbench Services

Supportbench is a powerful, flexible, but beautiful all in one solution for those customer support organizations looking for a product that melds into their business model. With functionality for response and resolution SLA handling, escalation / de-escalation workflows, task management, calendaring, communities, and a REST API's, Supportbench can take on the most demanding of requirements while keeping things simple for your agents and customers. Learn more about Supportbench

A cloud and web based technical and customer support ticketing system. Learn more about Supportbench

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance Learn more about Advisor

Improve AHT and quality in Call Centers. Increase availability, reliability, MTBF and reduce MTTR for on-site maintenance. Learn more about Advisor

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 20,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat

Premium Live Chat and Help Desk Software for business. Try LiveChat for free, turn your support team into customer service rockstars! Learn more about LiveChat

Salesforce

by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce

LiveAgent

by QualityUnit

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent

Desk.com is help desk support software made smarter, easier and more affordable. Learn more about Desk.com

Desk.com is help desk support software made smarter, easier and more affordable. Learn more about Desk.com

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

QuickBase

by QuickBase

QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app. Learn more about QuickBase

QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app. Learn more about QuickBase

Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Learn more about inContact Help Desk Software

Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Learn more about inContact Help Desk Software

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. Learn more about Deskero

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. Learn more about Deskero

RepairShopr

by RepairShopr

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Learn more about RepairShopr

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Learn more about RepairShopr

BOSS Solutions

by BOSS Solutions

Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk, Learn more about BOSS Solutions

Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk, Learn more about BOSS Solutions

Bomgar is the leader in Secure Access solutions that enable secure, controlled connection to any device anywhere. Learn more about Bomgar

Bomgar is the leader in Secure Access solutions that enable secure, controlled connection to any device anywhere. Learn more about Bomgar

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. Learn more about UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. Learn more about UserVoice

Track-It!

by BMC Software

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Learn more about Track-It!

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Learn more about Track-It!

Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available. Learn more about NABD

Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available. Learn more about NABD

SherpaDesk

by SherpaDesk

Finally a customer support solution that focuses on what really matters - Time Learn more about SherpaDesk

Finally a customer support solution that focuses on what really matters - Time Learn more about SherpaDesk

AzureDesk

by AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month. Learn more about AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month. Learn more about AzureDesk

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

SMART SERVICE DESK ITSM

by Internet Information and Technologies

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001 Learn more about SMART SERVICE DESK ITSM

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001 Learn more about SMART SERVICE DESK ITSM

For teams using Salesforce, Oracle, Zendesk, and other top CRMs, Teckst is the easiest way to add SMS and Messenger to your CRM. Learn more about Teckst

For teams using Salesforce, Oracle, Zendesk, and other top CRMs, Teckst is the easiest way to add SMS and Messenger to your CRM. Learn more about Teckst

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized. Learn more about Mojo Helpdesk

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized. Learn more about Mojo Helpdesk

CAFM Explorer

by CAFM Explorer

Software product for organizations looking to better utilize space, improve service levels, and tighten cost control. Learn more about CAFM Explorer

Software product for organizations looking to better utilize space, improve service levels, and tighten cost control. Learn more about CAFM Explorer

GoToAssist

by GoToAssist

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Learn more about GoToAssist

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Learn more about GoToAssist

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Learn more about Kayako

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Learn more about Kayako

Tele-Support HelpDesk

by Resource Dynamics

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with ACT! CRM Learn more about Tele-Support HelpDesk

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with ACT! CRM Learn more about Tele-Support HelpDesk

UseResponse

by UseResponse

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans. Learn more about UseResponse

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans. Learn more about UseResponse

Groove

by Groove Networks

Beautifully Simple Help Desk Software for Small Businesses. Learn more about Groove

Beautifully Simple Help Desk Software for Small Businesses. Learn more about Groove

Rosmiman IWMS

by Rosmiman Software

Rosmiman IWMS is a Facility Management & Real Estate Management software, characterized by its robustness and high reliability. Learn more about Rosmiman IWMS

Rosmiman IWMS is a Facility Management & Real Estate Management software, characterized by its robustness and high reliability. Learn more about Rosmiman IWMS

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. Learn more about LiveHelpNow Suite

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. Learn more about LiveHelpNow Suite

The Service Program

by Westrom Software

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools. Learn more about The Service Program

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools. Learn more about The Service Program

CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. Learn more about FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. Learn more about FocalScope

Help Sumo

by Help Sumo

A complete online help desk solution for providing professional support to your products or services Learn more about Help Sumo

A complete online help desk solution for providing professional support to your products or services Learn more about Help Sumo

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. Learn more about Jitbit HelpDesk

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. Learn more about Jitbit HelpDesk

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Trakdesk

by Trakdesk

SAAS customer support and helpdesk software, hosted in the cloud and readily available. Learn more about Trakdesk

SAAS customer support and helpdesk software, hosted in the cloud and readily available. Learn more about Trakdesk

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making. Learn more about eHelpDesk

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making. Learn more about eHelpDesk

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Learn more about Oracle Right Now

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Learn more about Oracle Right Now

Zingtree

by Zingtree

Build interactive decision tree troubleshooters. Customers self-solve more often, and techs get background info automatically. Learn more about Zingtree

Build interactive decision tree troubleshooters. Customers self-solve more often, and techs get background info automatically. Learn more about Zingtree

Requestor

by Requestor Technologies

Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk. Learn more about Requestor

Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk. Learn more about Requestor

Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable. Learn more about ServiceNow Express

Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable. Learn more about ServiceNow Express

Gorgias

by Gorgias

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen. Learn more about Gorgias

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen. Learn more about Gorgias

UVdesk

by Webkul

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries. Learn more about UVdesk

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries. Learn more about UVdesk

OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based. Learn more about OMNITRACKER

OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based. Learn more about OMNITRACKER

Think Help Desk

by Think Tank Software

Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do! Learn more about Think Help Desk

Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do! Learn more about Think Help Desk

devContact

by devContact

The Ultimate Customer Experience Learn more about devContact

The Ultimate Customer Experience Learn more about devContact

The network monitoring and remote tech support software for delivering maintenance and support services to end users and businesses. Learn more about Domotz PRO

The network monitoring and remote tech support software for delivering maintenance and support services to end users and businesses. Learn more about Domotz PRO

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs and IT Departments. Learn more about Kaseya BMS

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs and IT Departments. Learn more about Kaseya BMS

osTicket

by Enhancesoft

An open source customer support system that organizes, manages and archives incoming support requests. Learn more about osTicket

An open source customer support system that organizes, manages and archives incoming support requests. Learn more about osTicket

DeskPRO

by DeskPRO

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. Learn more about DeskPRO

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. Learn more about DeskPRO

SureHelp

by SureHelp

A cloud based Help Desk, organized in 5 online tools to help your customers and staff report, track and resolve issues immediately. Learn more about SureHelp

A cloud based Help Desk, organized in 5 online tools to help your customers and staff report, track and resolve issues immediately. Learn more about SureHelp

Talkus

by Talkus

A Slack & Microsoft Teams based customer engagement and support solution for the SMB market. Learn more about Talkus

A Slack & Microsoft Teams based customer engagement and support solution for the SMB market. Learn more about Talkus

Gemini

by CounterSoft

Help desk, issue & bug tracking software that is fully customizable. Powerful apps framework and API allow easy integrations Learn more about Gemini

Help desk, issue & bug tracking software that is fully customizable. Powerful apps framework and API allow easy integrations Learn more about Gemini

nanoRep

by nanoRep

nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device Learn more about nanoRep

nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device Learn more about nanoRep

Comprehensive and easy-to-use appliance-based help desk software solution. Learn more about Dell KACE

Comprehensive and easy-to-use appliance-based help desk software solution. Learn more about Dell KACE

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

Deskun

by Deskun

Multichannel helpdesk system for customer support and task management inside Gmail or G Suite. Learn more about Deskun

Multichannel helpdesk system for customer support and task management inside Gmail or G Suite. Learn more about Deskun

Interakt

by Fizzy Software

Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard. Learn more about Interakt

Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard. Learn more about Interakt

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. Learn more about HelpSpot

Completely web based help desk package with a clean and intuitive design for both staff and customers. Learn more about HelpSpot

LBi HR HelpDesk

by LBi Software

The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly. Learn more about LBi HR HelpDesk

The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly. Learn more about LBi HR HelpDesk

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions. Learn more about Novo Help Desk Software

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions. Learn more about Novo Help Desk Software

Web-based open source solution that provides on-site technicians, existing data systems integration, time accounting. Learn more about OTRS

Web-based open source solution that provides on-site technicians, existing data systems integration, time accounting. Learn more about OTRS

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

DeskCenter Management Suite

by DeskCenter Solutions

IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite Learn more about DeskCenter Management Suite

IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite Learn more about DeskCenter Management Suite

DevOps board

by DevpromSoftware

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board. Learn more about DevOps board

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board. Learn more about DevOps board

Transfer tickets to other support departments, attach files to trouble tickets, and manage entire projects with this hosted system. Learn more about eBizzers Desk

Transfer tickets to other support departments, attach files to trouble tickets, and manage entire projects with this hosted system. Learn more about eBizzers Desk

An efficient web-based system of customer service with live chat and mobile integration included in all versions. Learn more about HelpdeskEddy

An efficient web-based system of customer service with live chat and mobile integration included in all versions. Learn more about HelpdeskEddy

Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more.. Learn more about Support Desk

Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more.. Learn more about Support Desk

ZupportDesk

by ZupportDesk

A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience. Learn more about ZupportDesk

A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience. Learn more about ZupportDesk

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Help Desk Premier

by Help-Desk-Software

Customizable application that offers customer self-service, ticket management, change management, asset tracking, etc. Learn more about Help Desk Premier

Customizable application that offers customer self-service, ticket management, change management, asset tracking, etc. Learn more about Help Desk Premier

Integria IMS

by Artica Soluciones Tecnologicas

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use. Learn more about Integria IMS

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use. Learn more about Integria IMS

LiveZilla

by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. Learn more about LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. Learn more about LiveZilla

HEAT

by Ivanti

HEAT Help Desk provides IT service organizations the foundation to improve service levels while reducing costs. Learn more about HEAT

HEAT Help Desk provides IT service organizations the foundation to improve service levels while reducing costs. Learn more about HEAT

OneDesk

by OneDesk

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more Learn more about OneDesk

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more Learn more about OneDesk

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Abhisi Help Desk

by Techovarya Software

Beautifully Simple Customer Friendly Help Desk Learn more about Abhisi Help Desk

Beautifully Simple Customer Friendly Help Desk Learn more about Abhisi Help Desk

Alloy Navigator Express is a fully integrated Help Desk and IT Asset Management solution for small and medium size businesses. Learn more about Alloy Navigator Express

Alloy Navigator Express is a fully integrated Help Desk and IT Asset Management solution for small and medium size businesses. Learn more about Alloy Navigator Express

Brand Embassy

by Brand Embassy

Brand Embassy is social customer service software designed to deliver human connections at scale. Learn more about Brand Embassy

Brand Embassy is social customer service software designed to deliver human connections at scale. Learn more about Brand Embassy

Easy-to-use help-desk open source support ticketing system and customer service solution. Learn more about DiamanteDesk

Easy-to-use help-desk open source support ticketing system and customer service solution. Learn more about DiamanteDesk

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing. Learn more about Elementool Help Desk

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing. Learn more about Elementool Help Desk

A beautiful help desk designed specifically for small and medium businesses and specifically not for IT help desks. Learn more about EvantoDesk

A beautiful help desk designed specifically for small and medium businesses and specifically not for IT help desks. Learn more about EvantoDesk

Faveo Helpdesk

by Ladybird Web Solution

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. Learn more about Faveo Helpdesk

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. Learn more about Faveo Helpdesk

FuseDesk

by FuseDesk

Infusionsoft is THE Integrated Help-Desk Add-On for Infusionsoft built for Infusionsoft users from the start. Get a Free Demo App Today Learn more about FuseDesk

Infusionsoft is THE Integrated Help-Desk Add-On for Infusionsoft built for Infusionsoft users from the start. Get a Free Demo App Today Learn more about FuseDesk

HelpMaster

by PRD Software

Web enabled Windows based help desk software with advanced workflow design and email integration. Learn more about HelpMaster

Web enabled Windows based help desk software with advanced workflow design and email integration. Learn more about HelpMaster

iHelpdesk

by iDeskCentric

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Learn more about iHelpdesk

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Learn more about iHelpdesk

Extending Microsoft Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client to improve agent productivity. Learn more about Lync Adapter

Extending Microsoft Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client to improve agent productivity. Learn more about Lync Adapter

MSM

by Marval Software

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. Learn more about MSM

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. Learn more about MSM

Re:Desk

by Re:Desk

Online open source code based solution with responsive design and flexible ticket search. Learn more about Re:Desk

Online open source code based solution with responsive design and flexible ticket search. Learn more about Re:Desk

Sugester

by Sugester

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. Learn more about Sugester

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. Learn more about Sugester

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Web Suite Pro

by Web Suite Pro

Manage Contacts, Invoices, Help Desk, Inventory and more! Learn more about Web Suite Pro

Manage Contacts, Invoices, Help Desk, Inventory and more! Learn more about Web Suite Pro

Web+Center

by Internet Software Sciences

It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud. Learn more about Web+Center

It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud. Learn more about Web+Center

assyst

by Axios Systems

The world's most advanced best practice based IT service management software solution. Learn more about assyst

The world's most advanced best practice based IT service management software solution. Learn more about assyst

Clohc

by Clohc

Web-based help desk solution offering live chat, reports, statistics, and more. Learn more about Clohc

Web-based help desk solution offering live chat, reports, statistics, and more. Learn more about Clohc

A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users. Learn more about Enterprise Service Desk

A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users. Learn more about Enterprise Service Desk

Our Help Desk product module provides turnkey solutions for service request or complaints within your organization and customers. Learn more about Help Desk Management

Our Help Desk product module provides turnkey solutions for service request or complaints within your organization and customers. Learn more about Help Desk Management

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors. Learn more about Service Transaction Portal

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors. Learn more about Service Transaction Portal

ServiceTonic

by ServiceTonic

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. Learn more about ServiceTonic

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. Learn more about ServiceTonic

SpiceCSM

by SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

365Ticketing

by Soft Pepper

Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution. Learn more about 365Ticketing

Versatile SaaS system that can be used as a help desk, issue tracking, or incident management solution. Learn more about 365Ticketing

ACANOTION Help Desk

by Help Desk Software Australia

Track your clients, products and services; fast, easy and simple to set up. Learn more about ACANOTION Help Desk

Track your clients, products and services; fast, easy and simple to set up. Learn more about ACANOTION Help Desk

AccessAble Help Desk Pro

by Dennis Baggott and Sons

A simple application that contains high-level functionality. Customizable reports, support requests and user information. Learn more about AccessAble Help Desk Pro

A simple application that contains high-level functionality. Customizable reports, support requests and user information. Learn more about AccessAble Help Desk Pro

Activate

by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. Learn more about Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. Learn more about Activate

Adjutas

by Adjutas Cloud Technology

Service Desk and Asset Management solution designed for ticket creation & monitoring. Learn more about Adjutas

Service Desk and Asset Management solution designed for ticket creation & monitoring. Learn more about Adjutas

Aegis Help Desk

by Abacus Systems

A fully integrated Help Desk, Client and Asset Management system to power your call center. Learn more about Aegis Help Desk

A fully integrated Help Desk, Client and Asset Management system to power your call center. Learn more about Aegis Help Desk

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Learn more about ALVAO Service Desk

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Learn more about ALVAO Service Desk

appVuze

by appVuze

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike. Learn more about appVuze

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike. Learn more about appVuze

Artologik HelpDesk

by Artisan Global Media

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports Learn more about Artologik HelpDesk

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports Learn more about Artologik HelpDesk

BugAware

by Jackal Software

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally. Learn more about BugAware

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally. Learn more about BugAware

Chime for Lync

by Instant Technologies

ITSM service desk application using Microsoft Lync for click-to-chat functionality. Learn more about Chime for Lync

ITSM service desk application using Microsoft Lync for click-to-chat functionality. Learn more about Chime for Lync

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. Learn more about Comm100 Help Desk

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. Learn more about Comm100 Help Desk

CRMdesk

by ForeSoft

Web-based help desk, customer service and online support software. Learn more about CRMdesk

Web-based help desk, customer service and online support software. Learn more about CRMdesk

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

Desklance System

by DeskLance Technologies

Web based support and email management application that provides tickets management, response logging, flood controlling, etc. Learn more about Desklance System

Web based support and email management application that provides tickets management, response logging, flood controlling, etc. Learn more about Desklance System

DualDesk

by Advantig

PC remote support software designed for MS for on-demand technical support through firewalls. Learn more about DualDesk

PC remote support software designed for MS for on-demand technical support through firewalls. Learn more about DualDesk

Helpdesk management system that provides ticket status tracking and performance reporting functionality. Learn more about E-Helpdesk Support

Helpdesk management system that provides ticket status tracking and performance reporting functionality. Learn more about E-Helpdesk Support

elevio

by elevio

Delivering contextual help with elevio removes barriers and hurdles, keeping your customers moving. Learn more about elevio

Delivering contextual help with elevio removes barriers and hurdles, keeping your customers moving. Learn more about elevio

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today. Learn more about Enterprise Service Catalog

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today. Learn more about Enterprise Service Catalog

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost Learn more about eStreamDesk

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost Learn more about eStreamDesk

Evayadesk

by Evayadesk

EvayaDesk - Easily Integrable Customer support ticketing software. Learn more about Evayadesk

EvayaDesk - Easily Integrable Customer support ticketing software. Learn more about Evayadesk

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever. Learn more about EZPro Service Management

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever. Learn more about EZPro Service Management

GS/HelpDesk

by GroupSoft Systems

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino.. Learn more about GS/HelpDesk

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino.. Learn more about GS/HelpDesk

H2Desk

by Innovative Cyber Solutions

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes. Learn more about H2Desk

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes. Learn more about H2Desk

Help Desk for SharePoint

by Crow Canyon Systems

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint. Learn more about Help Desk for SharePoint

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint. Learn more about Help Desk for SharePoint

Helpdesk Office

by Helpdesk Office

Free and efficient help desk software to make customer support easy, improve user experience and increase productivity. Learn more about Helpdesk Office

Free and efficient help desk software to make customer support easy, improve user experience and increase productivity. Learn more about Helpdesk Office

HelpDesk Pro

by Simply Amazing Software

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. Learn more about HelpDesk Pro

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. Learn more about HelpDesk Pro

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. Learn more about HelpDeskAdvanced

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. Learn more about HelpDeskAdvanced

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities. Learn more about Helpy

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities. Learn more about Helpy

HESK

by Klemen Stirn

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

IGTech365

by IGTech365

75% less expensive than a single helpdesk employee Learn more about IGTech365

75% less expensive than a single helpdesk employee Learn more about IGTech365

iKode HelpDesk X

by iKode Software Technology

Easy to use customer support software which allows you to set up a web-based support ticket system for your website. Learn more about iKode HelpDesk X

Easy to use customer support software which allows you to set up a web-based support ticket system for your website. Learn more about iKode HelpDesk X

Im OnCall

by 01 Communique

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. Learn more about Im OnCall

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. Learn more about Im OnCall

Dude Solutions Technology solution can help optimize the management of IT resources throughout your organization. Learn more about IT Incident Software

Dude Solutions Technology solution can help optimize the management of IT resources throughout your organization. Learn more about IT Incident Software

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it. Learn more about ITsDone Help Desk

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it. Learn more about ITsDone Help Desk

Kustomer

by Kustomer

Provide your customers the best service possible with this all-in-one platform. Learn more about Kustomer

Provide your customers the best service possible with this all-in-one platform. Learn more about Kustomer

MetaCaseDesk

by MetaOption

Authentication modes for customer users are Active Directory, Cross Domain Authentication, Custom Login/Password & Web Services. Learn more about MetaCaseDesk

Authentication modes for customer users are Active Directory, Cross Domain Authentication, Custom Login/Password & Web Services. Learn more about MetaCaseDesk

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Mi4biz

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Mi4biz

Monet Live WFO

by Monet Software

Cloud-based software with call recording, workforce management, performance management, and quality assurance features. Learn more about Monet Live WFO

Cloud-based software with call recording, workforce management, performance management, and quality assurance features. Learn more about Monet Live WFO

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. Learn more about NetResults Tracker

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. Learn more about NetResults Tracker

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests. Learn more about NetSupport ServiceDesk

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests. Learn more about NetSupport ServiceDesk

NTR Cloud

by NTRglobal

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution. Learn more about NTR Cloud

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution. Learn more about NTR Cloud

Octopus

by Octopus-ITSM.com

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible. Learn more about Octopus

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible. Learn more about Octopus

Web based help desk software designed for small businesses that wish to effectively organize technical support online. Learn more about Polar HelpDesk

Web based help desk software designed for small businesses that wish to effectively organize technical support online. Learn more about Polar HelpDesk

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more Learn more about Rapid Incident Reporting

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more Learn more about Rapid Incident Reporting

ReadyDesk

by ReadyDesk

Web-based help desk software with live chat and remote desktop support. Learn more about ReadyDesk

Web-based help desk software with live chat and remote desktop support. Learn more about ReadyDesk

Reamaze

by Reamaze

Reamaze is cloud helpdesk designed from the ground up to fit the specific needs of agile businesses. Learn more about Reamaze

Reamaze is cloud helpdesk designed from the ground up to fit the specific needs of agile businesses. Learn more about Reamaze

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams. Learn more about Remote Support Software

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams. Learn more about Remote Support Software

Requuest

by Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. Learn more about Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. Learn more about Requuest

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

Rhino Support

by Rhino Support

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. Learn more about Rhino Support

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. Learn more about Rhino Support

Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. Learn more about Richmond ServiceDesk

Web-based service desk with customer service portal designed for internal ITSM and external customer support. Learn more about Richmond ServiceDesk

Rolodesk

by Netmine Mobile Innovations

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go. Learn more about Rolodesk

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go. Learn more about Rolodesk

Help Desk ticketing system with integrated knowledge base and department specifications. Learn more about RSTickets!Pro

Help Desk ticketing system with integrated knowledge base and department specifications. Learn more about RSTickets!Pro

Senedesk

by Senesoft

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs Learn more about Senedesk

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs Learn more about Senedesk

Seraph

by Software Assistance

Open source web-based highly customisable customer support management system for IT support companies. Learn more about Seraph

Open source web-based highly customisable customer support management system for IT support companies. Learn more about Seraph

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Learn more about SerioPlus

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Learn more about SerioPlus

ServicePRO

by Help Desk Technology International

Web-based service desk software that includes workflow management, data analysis, document management, and asset management features. Learn more about ServicePRO

Web-based service desk software that includes workflow management, data analysis, document management, and asset management features. Learn more about ServicePRO

SigmaPro

by OnyakTech

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more. Learn more about SigmaPro

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more. Learn more about SigmaPro

Sitehelpdesk

by Sitehelpdesk.com

Web based help desk software solutions for IT SM, Account Management or general help desks. Learn more about Sitehelpdesk

Web based help desk software solutions for IT SM, Account Management or general help desks. Learn more about Sitehelpdesk

SmarterTrack

by SmarterTools

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. Learn more about SmarterTrack

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. Learn more about SmarterTrack

Snappy

by Snappy

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting. Learn more about Snappy

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting. Learn more about Snappy

Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros Learn more about Splashtop On-Demand Support

Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros Learn more about Splashtop On-Demand Support

SupportDesk

by House-on-the-Hill Software

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support. Learn more about SupportDesk

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support. Learn more about SupportDesk

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn more about SupportPortal

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn more about SupportPortal

SupportWorks

by Hornbill Corporate

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. Learn more about SupportWorks

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. Learn more about SupportWorks

SupportYard

by SupportYard

Web based, simple and efficient email support solution suitable for support and sales teams Learn more about SupportYard

Web based, simple and efficient email support solution suitable for support and sales teams Learn more about SupportYard

SutiDesk

by SutiSoft

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

TeamDynamix

by TeamDynamix

Project, portfolio and service management solutions for higher education. Learn more about TeamDynamix

Project, portfolio and service management solutions for higher education. Learn more about TeamDynamix

Organizes your customer care so you can focus on delivering the best service possible. Learn more about Tender Support

Organizes your customer care so you can focus on delivering the best service possible. Learn more about Tender Support

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! Learn more about Ticketing Application for Office 365

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! Learn more about Ticketing Application for Office 365

TOPdesk

by TOPdesk

ITIL-based service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk

ITIL-based service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk

Track+ SD

by Trackplus

Track+ SD Service Desk ist focused on pleasing your agents and clients with an intuitive, easy to use service management solution. Learn more about Track+ SD

Track+ SD Service Desk ist focused on pleasing your agents and clients with an intuitive, easy to use service management solution. Learn more about Track+ SD

Trouble Ticket System

by Fast Track Sites

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality. Learn more about Trouble Ticket System

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality. Learn more about Trouble Ticket System

Ulysses Suite

by QMS Software

Customer service solution that enables sales force automation, service management, facilities management, and compliance management. Learn more about Ulysses Suite

Customer service solution that enables sales force automation, service management, facilities management, and compliance management. Learn more about Ulysses Suite

A modular, well-integrated suite for efficient support of your operational IT service. management. Learn more about USU Valuemation (ITSDM)

A modular, well-integrated suite for efficient support of your operational IT service. management. Learn more about USU Valuemation (ITSDM)

Vembu HelpDesk

by Vembu Technologies

Enhance the productivity of support teams with tools to measure and improve quality of response Learn more about Vembu HelpDesk

Enhance the productivity of support teams with tools to measure and improve quality of response Learn more about Vembu HelpDesk

VI Service Desk

by Velocity Integrations Software

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled. Learn more about VI Service Desk

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled. Learn more about VI Service Desk

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. Learn more about WebSupport PRO

Web based customer service software for small to medium sized businesses. Learn more about WebSupport PRO

WonderDesk

by Web Wonderland

Web-based help desk solution that allows you to utilize remote technicians. Learn more about WonderDesk

Web-based help desk solution that allows you to utilize remote technicians. Learn more about WonderDesk

ZazaChat

by ZaZa Network

Complete help desk solution which allows a company of any size to provide efficient support to its customers. Learn more about ZazaChat

Complete help desk solution which allows a company of any size to provide efficient support to its customers. Learn more about ZazaChat

Zeus

by Obor Digital

Web-based service desk and equipment management solution with enterprise asset management. Learn more about Zeus

Web-based service desk and equipment management solution with enterprise asset management. Learn more about Zeus

Filter Results (233)

Product Rating

Number of Users

Deployment

Features

Brought to you by
The Top 20 Most Popular

Help Desk Software

Help Desk Software is a common purchase for many businesses across industries. Chat functionality, support ticket tracking, call tracking, and incoming call management are all features of this software that allow better communication between customers and vendors. If a customer has an issue, their request typically goes through Help Desk Software for resolution. Below is a look at the most popular options as measured by a combination of their total number of customers, users, and social presence. To see a comprehensive list, please visit our Help Desk Software Directory.

Market Score  
  • Customers
  • Users
Vendor Size
    • Customers
      100,000
    • Users
      750,000
    • Brian Thompson Reviews
      9
    •  Likes
      16,454
    •  Followers
      3,494
    •  Followers
      4,395
    1
    2
    3
    • Customers
      100,000
    • Users
      500,000
    • Brian Thompson Reviews
      5
    •  Likes
      6,176
    •  Followers
      5,039
    •  Followers
      16,673
    1
    • Customers
      100,000
    • Users
      500,000
    • Brian Thompson Reviews
      0
    •  Likes
      3,470
    •  Followers
      1,210
    •  Followers
      2,242
    1
    • Customers
      80,000
    • Users
      400,000
    • Brian Thompson Reviews
      13
    •  Likes
      58,991
    •  Followers
      10,787
    •  Followers
      16,210
    1
    2
    3
  1. 5
    77
    • Customers
      75,000
    • Users
      375,000
    • Brian Thompson Reviews
      14
    •  Likes
      52,522
    •  Followers
      30,497
    •  Followers
      68,157
    1
    2
    3
  2. 6
    62
    • Customers
      34,000
    • Users
      238,000
    • Brian Thompson Reviews
      3
    •  Likes
      11,054
    •  Followers
      3,058
    •  Followers
      8,233
    1
    2
    • Customers
      38,400
    • Users
      161,000
    • Brian Thompson Reviews
      3
    •  Likes
      670
    •  Followers
      136
    •  Followers
      1,400
    1
  3. 8
    56
    • Customers
      10,000
    • Users
      250,000
    • Brian Thompson Reviews
      1
    •  Likes
      3,486
    •  Followers
      3,871
    •  Followers
      3,093
    1
    2
    3
    • Customers
      37,500
    • Users
      42,700
    • Brian Thompson Reviews
      34
    •  Likes
      70,725
    •  Followers
      62,413
    •  Followers
      52,416
    1
    2
    3
  4. 10
    54
    • Customers
      13,000
    • Users
      150,000
    • Brian Thompson Reviews
      20
    •  Likes
      19,542
    •  Followers
      2,224
    •  Followers
      1,024
    1
    2
    • Customers
      15,000
    • Users
      120,000
    • Brian Thompson Reviews
      0
    •  Likes
      1,982
    •  Followers
      5,302
    •  Followers
      4,845
    1
    2
    3
    • Customers
      15,600
    • Users
      57,000
    • Brian Thompson Reviews
      37
    •  Likes
      5,051
    •  Followers
      114
    •  Followers
      19,467
    1
    • Customers
      7,000
    • Users
      100,000
    • Brian Thompson Reviews
      19
    •  Likes
      10,885
    •  Followers
      12,971
    •  Followers
      9,516
    1
    2
    3
  5. 14
    48
    • Customers
      10,000
    • Users
      77,000
    • Brian Thompson Reviews
      0
    •  Likes
      16,821
    •  Followers
      4,306
    •  Followers
      5,042
    1
    2
    3
  6. 15
    48
    • Customers
      2,000
    • Users
      50,000
    • Brian Thompson Reviews
      0
    •  Likes
      561,778
    •  Followers
      1,815,139
    •  Followers
      416,606
    1
    2
    3
  7. 16
    45
    • Customers
      2,000
    • Users
      100,000
    • Brian Thompson Reviews
      50
    •  Likes
      1,826
    •  Followers
      4,008
    •  Followers
      5,091
    1
    • Customers
      5,100
    • Users
      65,000
    • Brian Thompson Reviews
      127
    •  Likes
      202
    •  Followers
      2,321
    •  Followers
      788
    1
  8. 18
    40
    • Customers
      6,000
    • Users
      36,000
    • Brian Thompson Reviews
      19
    •  Likes
      740
    •  Followers
      1,311
    •  Followers
      7,926
    1
  9. 19
    40
    • Customers
      700
    • Users
      40,000
    • Brian Thompson Reviews
      166
    •  Likes
      2,251
    •  Followers
      5,011
    •  Followers
      7,242
    1
    2
  10. 20
    39
    • Customers
      3,000
    • Users
      45,000
    • Brian Thompson Reviews
      0
    •  Likes
      1,975
    •  Followers
      1,780
    •  Followers
      4,539
    1
    2

*Customer and user numbers are provided by the companies in this report. Capterra does not audit them, but uses third-party data to both challenge questionable numbers and to make estimates for companies that do not provide data. Please refer to our blog for further insight into our research and methodology.

Chart Key

Total Customers
Customers Rank
+
Customers Score
Total Users
Users Rank
+
Users Score
Vendor Size
# of Employees*
200+
51-200
1-50

Rankings and bar segment lengths are determined using a weighted scoring system that awards points for total metrics (e.g. total customers) and rank within a data set (e.g. ranked 1st in customers).

The Top 5 By Total Customers

100 k
100 k
100 k
80 k
1
2
3
Freshdesk
75 k
1
2
3
Zendesk

The Top 5 By Total Users

750 k
500 k
500 k
400 k
1
2
3
Freshdesk
375 k
1
2
3
Zendesk

Total Followers By Vendor Size

Published by on

Read more about how we performed our research: The 20 Most Popular Help Desk Software [Infographic]

Did we miss someone? Email us at softwarelab@capterra.com to tell us which software you think should be considered for the next update.

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May 18, 2017

9 Customer Experience Influencers to Start Following Now

Getting to be great at customer experience is tough, but listening to people who have already done it can really cut down on your learning time. And through blogs, podcasts, videos, and social media, you can tap into expert advice without leaving your house. Here are nine customer experience influencers that are worth a listen.

Feb 09, 2017

Not That Kind of Hookup App: 4 Tips for Finding the Right Help Desk Integrations

There are tons of reasons to use integrations to expand your help desk software’s capabilities. But with so many options out there, it’s important to know what you should be looking for when choosing your next integration. In this article, we break down the four most important things to evaluate. To make it easy, just remember to SPEC: is the integration Scalable, Portable, Exportable and Contextual?