Top Help Desk Software Products

Use Capterra to find the best help desk software for your business. Find research, guides, and infographics on our Customer Service Software Research page.


Provide world class help desk support with, the all-in-one customer support software for fast growing companies. collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. View Profile

Freshdesk is a cloud based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations & a lot more! View Profile

Samanage's IT Help Desk software is ITIL-ready with incident, problem and change management capabilities. It is a cloud-based, multi-tenant, unified IT help desk and IT asset management solution that allows clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution in less than 14 days with real-time reporting. View Profile

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. View Profile

TeamSupport helps you provide exceptional customer service. Built for B2B help desks who support external customers, it's not just a ticketing system - it's a complete customer support suite that simplifies communication & collaboration between your help desk, other teams in your company, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting TeamSupport helps you get the focus back on your customers where it belongs. View Profile

Automate your technology business with help desk software from ConnectWise. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWises help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. View Profile

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. View Profile

Winner of "Best Overall Value" three years in a row, Agiloft Help Desk is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 2.5+ million users. Start today and see how Agiloft can work for you. View Profile

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. View Profile


by ScreenConnect

ScreenConnect is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. View Profile

IT Incident Software

by Dude Solutions

Dude Solutions Technology solution can help optimize the management of IT resources throughout your organization. Our next generation technology suite is designed to help you streamline support requests, automate asset discovery, audit and improve utilization of software licenses, and control access across your network. View Profile

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. View Profile

LBi HR HelpDesk

by LBi Software

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction. View Profile

XSellco Fusion is a customer support solution for multichannel marketplace sellers that combines all your marketplace and customer contacts into one easy-to-use, centralized dashboard. XSellco prioritises your inbox based on message urgency, as well as threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers. Free 14 Day Trial. View Profile

Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. View Profile

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center View Profile

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. View Profile

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. View Profile

Provide a great customer support experience with Zoho Support. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Support is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve. View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems View Profile

An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions. View Profile

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, email ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter account. View Profile

Really Simple Systems is a Cloud based CRM with an integrated customer service software module. Designed for small and mid-sized B2B organizations, the system runs on desktops, laptops, tablets and smartphones. Our Customer Service software enables you to speed up your customer response by automating incoming emails and managing the support queue. Includes case management, service level agreements, case level ranking, web-to-case forms, custom cases and custom reports. View Profile

We offer on-premise and cloud-based, IT Service Desk and IT asset management solution that allow clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched experience that enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution. Our Standard FREE Help Desk (forever) version has more features than many help desk systems. View Profile


by Supportbench Services

Supportbench is a powerful, flexible, but beautiful all in one solution for those customer support organizations looking for a product that melds into their business model. With functionality for response and resolution SLA handling, escalation / de-escalation workflows, task management, calendaring, communities, and a REST API's, Supportbench can take on the most demanding of requirements while keeping things simple for your agents and customers. View Profile

LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Contact: +1-888-659-6550 (USA) & +421 2 33 456 826 (EU) View Profile

All-in-one support suite to get customer feedback and provide support for only $10/month. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily. View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile


by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 16,000 companies from over 140 countries and try LiveChat now! View Profile

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile


by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile


by PhaseWare

Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. View Profile

The most collaborative service desk with all the features you really need, and more. View Profile


by RepairShopr

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. View Profile

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized. View Profile


by BMC Software

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, View Profile

CAFM Explorer

by CAFM Explorer

Software product for organizations looking to better utilize space, improve service levels, and tighten cost control. View Profile


by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available. View Profile


by SysAid Technologies

Offered in both cloud & on-premise, SysAid combines all the essentials, so you can easily manage all your Help Desk activities. View Profile

Help Scout

by Brightwurks

Help Scout is a web-based help desk designed for a great customer experience. View Profile


by Internet Information and Technologies

Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001 View Profile

Rosmiman IWMS

by Rosmiman Software

Rosmiman IWMS is a Facility Management & Real Estate Management software, characterized by its robustness and high reliability. View Profile


by Noveldesk

Delivers awesome support to your customers and manages your sales & support inquires / tickets View Profile

Help Sumo

by Help Sumo

A complete online help desk solution for providing professional support to your products or services View Profile


by Bornevia

Collaborate with your team when handling customer inquiries/conversations from email, facebook, twitter, & live chat. View Profile

Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! View Profile


by ITRP Institute

Enterprise-class IT service management application built specifically for multinationals and managed service providers. View Profile


by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. View Profile


by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile


by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. View Profile

Tele-Support HelpDesk

by Resource Dynamics

Tele-Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with ACT! CRM View Profile


by Requestor Technologies

Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk. View Profile

Intuitive web-based service desk software to manage, analyze, and automate your IT service support. View Profile

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. View Profile


by Entry Software

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking. View Profile


by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

The network monitoring and remote tech support software for delivering maintenance and support services to end users and businesses. View Profile


by Zingtree

Build interactive decision tree troubleshooters. Customers self-solve more often, and techs get background info automaticall View Profile


by CounterSoft

Help desk, issue & bug tracking software that is fully customizable. Powerful apps framework and API allow easy integrations View Profile

KPS Knowledge Management Software

by Knowledge Powered Solutions

Used to support customer service operations within Call Centers, Help Desks & specifically for Self Service Users across the Globe. View Profile


by C2 Enterprise

Web-based IT service management software solution, built around effective and easy to use service catalog. Available in SaaS. View Profile

OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based. View Profile

Web Help Desk offers Web-based ticketing, change management, auto asset discovery, IT asset management, knowledge base and more! View Profile


by Trakdesk

SAAS customer support and helpdesk software, hosted in the cloud and readily available. View Profile


by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Real-time remote control of a customer's computer over the web for help desk, support software and more. View Profile

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions. View Profile

The Service Program

by Westrom Software

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable. View Profile

Help Desk support software, IT Infrastructure and asset management with comprehensive inventory. View Profile


by Bomgar

Bomgar is the leader in Secure Access solutions that empower businesses. View Profile

BOSS Service Desk

by BOSS Solutions

BOSS is the most cost-effective IT Service Management solution in the industry View Profile

DevOps board

by DevpromSoftware

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board. View Profile

Transfer tickets to other support departments, attach files to trouble tickets, and manage entire projects with this hosted system. View Profile

Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more.. View Profile

Teamwork Desk


We've built Teamwork Desk to make it easy for your team to deal with even the most complex customer enquiries. View Profile


by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile


by devContact

The Ultimate Customer Experience View Profile

Integria IMS

by Artica Soluciones Tecnologicas

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use. View Profile

Help desk solution that services multiple departments for request/resolution tracking and workflow management. View Profile

Abhisi Help Desk

by Techovarya Software

Beautifully Simple Customer Friendly Help Desk View Profile

Web based help desk software with best features at an affordable price. View Profile

DeskCenter Management Suite

by DeskCenter Solutions

IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite View Profile


by DeskPRO

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. View Profile


by Groove Networks

Simple solution that provides visibility into ticket completion and customer metrics without overloading customers with emails. View Profile

Help Desk Premier

by Help-Desk-Software

Customizable application that offers customer self-service, ticket management, change management, asset tracking, etc. View Profile


by Fizzy Software

Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard. View Profile


by Marval Software

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. View Profile

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile


by Sugester

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. View Profile


by House-on-the-Hill Software

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support. View Profile


by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

Web Suite Pro

by Web Suite Pro

Manage Contacts, Invoices, Help Desk, Inventory and more! View Profile

Facil HelpDesk

by Cromosoft Technologies

Handles all trouble tickets of your company. Unlimited users and departments, etc. View Profile


by Axios Systems

The world's most advanced best practice based IT service management software solution. View Profile


by Clohc

Web-based help desk solution offering live chat, reports, statistics, and more. View Profile

Comprehensive and easy-to-use appliance-based help desk software solution. View Profile


by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

Web-based open source solution that provides on-site technicians, existing data systems integration, time accounting. View Profile

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors. View Profile


by ServiceTonic

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. View Profile


by Inflectra

An integrated customer support system that includes help desk ticketing and customer support forums in a single user interface. View Profile


by Help Desk Software Australia

Track your clients, products and services; fast, easy and simple to set up. View Profile

AccessAble Help Desk Pro

by Dennis Baggott and Sons

A simple application that contains high-level functionality. Customizable reports, support requests and user information. View Profile


by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. View Profile

Aegis Help Desk

by Abacus Systems

A fully integrated Help Desk, Client and Asset Management system to power your call center. View Profile

AJ Help Desk

by AJ Square

Offers easy handling tools that satisfy clients or customers and allows you to operate in an easy manner and support View Profile

Altman HelpDesk

by Altman Business Solutions

Web-based solution that routes, communicates status, searches, and sorts help desk tickets. View Profile

ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. View Profile


by AzureDesk

Solution to improve customer service, drive growth, manage tickets, and more. View Profile

Professional remote support solution, no software installation required! View Profile


by BizChatBox

Free Live Chat software. Add to your site and start chatting! View Profile

Brand Embassy

by Brand Embassy

Brand Embassy is social customer service software designed to deliver human connections at scale. View Profile


by Jackal Software

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally. View Profile

Chime for Lync

by Instant Technologies

ITSM service desk application using Microsoft Lync for click-to-chat functionality. View Profile


by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile


by ForeSoft

Web-based help desk, customer service and online support software. View Profile


by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

CyberStrong eHelp

by CyberStrong Internet Services

A system that offers user/rep management, file management, diagnostic server testing for troubleshooting products or customer service. View Profile

Cynergy Active Ticket

by U.S. Infotel

Web based service desk allows employees to access your contact database from home, office, hotel, airport, etc. View Profile

Desk Board

by Assenger Technologies

Service Desk that enables organizations to achieve service excellence. Improve your process efficiencies and streamline workflows. View Profile


by Deskero

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. View Profile

Desklance System

by DeskLance Technologies

Web based support and email management application that provides tickets management, response logging, flood controlling, etc. View Profile

Dexon ServiceDesk

by Dexon Software

Designed for the administration of service centers and support for final users either internal or external. View Profile


by Eltrino

Easy-to-use help-desk open source support ticketing system and customer service solution. View Profile


by Advantig

PC remote support software designed for MS for on-demand technical support through firewalls. View Profile

E-Helpdesk Support

by RK Software

Helpdesk management system that provides ticket status tracking and performance reporting functionality. View Profile

e11 Help Desk Software

by Value One

Help desk software for customer service, support, IT support and eGovernance; SOX and ITIL compliant. View Profile


by Giva

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making. View Profile

Elementool Help Desk

by Elementool

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing. View Profile


by eStream

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost View Profile


by Evayadesk

EvayaDesk - Easily Integrable Customer support ticketing software. View Profile



Help desk software solution for the IT support and service provider communities. View Profile

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever. View Profile

Faveo Helpdesk

by Ladybird Web Solution

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. View Profile


by Gorgias

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen. View Profile


by GroupSoft Systems

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino.. View Profile


by gxCommerce

All in one business management solution including accounting, crm, inventory management, mass email and more. View Profile


by Innovative Cyber Solutions

Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes. View Profile


by HEAT Software

HEAT Help Desk provides IT service organizations the foundation to improve service levels while reducing costs. View Profile

Help Desk for SharePoint

by Crow Canyon Systems

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint. View Profile

Help Desk Management

by QuickFMS

Our Help Desk product module provides turnkey solutions for service request or complaints within your organization and customers. View Profile


by Artisan Global Media

HelpDesk Ticket Software for external/internal Support, Delegation, FAQ & Flexible & Easy request Registration, Efficient reports View Profile

Helpdesk Office

by Helpdesk Office

100% FREE help desk software with unlimited agents. Improve your business and relationship with customers. View Profile

HelpDesk Pro

by Simply Amazing Software

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. View Profile

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. View Profile


by Eddy Soft

An efficient web-based system of customer service with live chat and mobile integration included in all versions. View Profile


by PRD Software

Web enabled Windows based help desk software with advanced workflow design and email integration. View Profile


by Helpshift

Cloud based solution to reduce churn and increase loyalty through customer engagement and ticketing. View Profile


by Helpy

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities. View Profile


by IGTech365

75% less expensive than a single helpdesk employee View Profile


by iDeskCentric

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. View Profile

iKode HelpDesk X

by iKode Software Technology

Easy to use customer support software which allows you to set up a web-based support ticket system for your website. View Profile

Im OnCall

by 01 Communique

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. View Profile

Interneer Intellect

by Intellect

Whether your process fits into HR, Operations, Sales or if it's custom to your specific business need and niche we'll work with you. View Profile

ITsDone Help Desk

by SimplifyIT

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it. View Profile

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today. View Profile


by infraWise

Consists of an integrated application suite providing the highest level of ITIL compatibility View Profile

Kaseya VSA

by Kaseya

Easy to use help desk software that can handle ITIL aligned service management. Learn more about Kaseya VSA and start your free trial. View Profile

LBE Help Desk Software

by LBE Software

Computer helpdesk and web enabled help desk solution, helping you to improve and automate your customer service. View Profile


by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. View Profile

Lync Adapter

by Sensiple

Extending Microsoft Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client to improve agent productivity. View Profile

MailTech SBS Suite

by Direct Business Solutions

PC-based help desk solution offering order entry, job management, scheduling, and more! View Profile


by MetaOption

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint View Profile


by MetaCaseDesk

An advanced HelpDesk, Ticketing, and Case management solution for customers running on-premise Microsoft SharePoint. View Profile


by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

Monet Live WFO

by Monet Software

Cloud-based software with call recording, workforce management, performance management, and quality assurance features. View Profile

MSP Anywhere

by SolarWinds N-able

MSP Manager is fast, reliable remote control software to help you deliver great remote support to your customers. View Profile


by nanoRep

nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device View Profile


by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetResults Tracker

by NetResults

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. View Profile

NetSupport ServiceDesk

by NetSupport

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests. View Profile

NTR Cloud

by NTRglobal

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution. View Profile



Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible. View Profile


by OneDesk

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more View Profile


by Enhancesoft

An open source customer support system that organizes, manages and archives incoming support requests. View Profile

Parature Service Desk

by Parature

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries - help desk, support software. View Profile

Plexus Application Management

by Netsmart Technologies

Dynamic management service that enables Netsmart clients to focus on their core competencies. View Profile

Polar HelpDesk

by Polar

Web based help desk software designed for small businesses that wish to effectively organize technical support online. View Profile


by Social Strata

Have an instant customer support community, where customers can post questions, issues, suggestions, compliments, and more. View Profile


by QuickBase

QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app. View Profile

Rapid Incident Reporting

by Rapid Global

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more View Profile


by Re:Desk

Online open source code based solution with responsive design and flexible ticket search. View Profile


by Reamaze

Reamaze is cloud helpdesk designed from the ground up to fit the specific needs of agile businesses. View Profile

Remote Support Software

by PROXY Networks

It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams. View Profile


by Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

Rhino Support

by Rhino Support

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. View Profile

Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. View Profile


by RSJoomla!

Help Desk ticketing system with integrated knowledge base and department specifications. View Profile


by Senesoft

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs View Profile


by Software Assistance

Open source web-based highly customisable customer support management system for IT support companies. View Profile


by Serio

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. View Profile


by Help Desk Technology International

Web-based service desk software that includes workflow management, data analysis, document management, and asset management features. View Profile


by TechExcel

ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. View Profile


by SherpaDesk

Finally a customer support solution that focuses on what really matters - Time View Profile


by OnyakTech

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more. View Profile

Sipexa Help Desk

by Sipexa

Cloud based help desk software to allow businesses to convert support emails to tickets, track customer issues, and more. View Profile



Web based help desk software solutions for IT SM, Account Management or general help desks. View Profile


by SmarterTools

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. View Profile


by Snappy

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting. View Profile


by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile


by SupaTools

A fresh perspective on software tools to support ITIL processes View Profile


by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile


by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile


by Hornbill Corporate

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. View Profile


by SupportYard

Web based, simple and efficient email support solution suitable for support and sales teams View Profile


by Teckst

We text-enable enterprise 800-numbers and short-codes, then seamlessly integrate with CRMs like Zendesk, Desk, and Help Scout. View Profile

Tender Support


Organizes your customer care so you can focus on delivering the best service possible. View Profile

Think Help Desk

by Think Tank Software

Think Tank sells a cloud based help desk ticketing system to help manage you IT department View Profile

HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! View Profile

TOPdesk 5

by TOPdesk

ITIL-based service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. View Profile

Track+ SD

by Trackplus

Track+ SD Service Desk ist focused on pleasing your agents and clients with an intuitive, easy to use service management solution. View Profile

Trouble Ticket System

by Fast Track Sites

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality. View Profile

Ulysses Suite

by QMS Software

Customer service solution that enables sales force automation, service management, facilities management, and compliance management. View Profile

A modular, well-integrated suite for efficient support of your operational IT service. management. View Profile

Vembu HelpDesk

by Vembu Technologies

Enhance the productivity of support teams with tools to measure and improve quality of response View Profile

VI Service Desk

by Velocity Integrations Software

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled. View Profile

Vivantio Pro

by Vivantio

Vivantio Pro is the most flexible, reliable, trusted IT help desk software on the market. View Profile


by Visiofair

Live chat with integrated behavioral targeting. Receive alerts when potential buyers are online and start a chat with them. Save sales! View Profile

Web Help Desk

by Web Help Desk

100% browser-based help desk software that features an intuitive interface and email reporting and notification. View Profile

Web Tracks

by Gritware

Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. View Profile


by Internet Software Sciences

It is a suite of web-based Help Desk, CRM and customer self-help applications. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile


by Web Wonderland

Web-based help desk solution that allows you to utilize remote technicians. View Profile


by ZaZa Network

Complete help desk solution which allows a company of any size to provide efficient support to its customers. View Profile


by Obor Digital

Web-based service desk and equipment management solution with enterprise asset management. View Profile


by ZupportDesk

A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience. View Profile

Filter Results (236)

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Brought to you by
The Top 20 Most Popular

Help Desk Software

Help Desk Software is a common purchase for many businesses across industries. Chat functionality, support ticket tracking, call tracking, and incoming call management are all features of this software that allow better communication between customers and vendors. If a customer has an issue, their request typically goes through Help Desk Software for resolution. Below is a look at the most popular options as measured by a combination of their total number of customers, users, and social presence. To see a comprehensive list, please visit our Help Desk Software Directory.

Market Score  
  • Customers
  • Users
Vendor Size
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  1. 5
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  2. 6
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  3. 8
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  4. 10
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  5. 14
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  6. 15
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  7. 16
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  8. 18
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  9. 19
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers
  10. 20
    • Customers
    • Users
    • Brian Thompson Reviews
    •  Likes
    •  Followers
    •  Followers

*Customer and user numbers are provided by the companies in this report. Capterra does not audit them, but uses third-party data to both challenge questionable numbers and to make estimates for companies that do not provide data. Please refer to our blog for further insight into our research and methodology.

Chart Key

Total Customers
Customers Rank
Customers Score
Total Users
Users Rank
Users Score
Vendor Size
# of Employees*

Rankings and bar segment lengths are determined using a weighted scoring system that awards points for total metrics (e.g. total customers) and rank within a data set (e.g. ranked 1st in customers).

The Top 5 By Total Customers

100 k
100 k
100 k
80 k
75 k

The Top 5 By Total Users

750 k
500 k
500 k
400 k
375 k

Total Followers By Vendor Size

Published by on

Read more about how we performed our research: The 20 Most Popular Help Desk Software [Infographic]

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Jun 16, 2016

Considering Investing In Help Desk Software? Here Are The 3 Best Times To Buy

During SupportYourApp's early days we knew we had to find a better solution to take care of our clients' customer support than using Gmail. We built our own in-house customer support software, but not every small company has the resources to do this. And even those that do need to consider whether it’s worth their time to reinvent the wheel. Most small companies are going to be better off buying help desk software than building it. Here are some things to consider before purchasing help desk software.

Feb 25, 2016

4 Small Business Service Desk Software Options Compared

Not all service desks are created equal. Some are massive, with hundreds of agents and thousands of tickets. Others are… artisanal service desks. Small batch. And while handcrafted is great for jewelry and art, you should not be solving tickets by hand in 2016. That’s why I’m comparing four excellent small business service desk software options.