Top Help Desk Software Products

Use Capterra to find the best help desk software for your business. Find research, guides, and infographics on our Customer Service Software Research page.

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. View Profile

Freshdesk is a cloud based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations & a lot more! View Profile

Samanage's IT Help Desk software is ITIL-ready with incident, problem and change management capabilities. It is a cloud-based, multi-tenant, unified IT help desk and IT asset management solution that allows clients to tie users, tickets and assets together. Our award-winning user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution in less than 14 days with real-time reporting. View Profile

Automate your technology business with help desk software from ConnectWise. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWises help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. View Profile

TeamSupport helps you provide exceptional customer service through better collaboration and teamwork. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between your internal team members, other users within your company, and your clients. With multi-channel support capabilities, best-in-class reporting, and complete scalability, TeamSupport lets your company work together to provide the best customer experience possible. View Profile

Awarded "Best Overall Value" from Info-Tech Research Group for the 3rd year in a row, Agiloft offers a feature-rich, ITIL-ready Help Desk out of the box, along the ability to quickly customize the solution to your exact needs, at a fraction of the cost of competing vendors. Our agile platform allows us to customize it for you live during the demo - so you get a trial system you can actually use and a fast, affordable deployment. Start today with a custom demo. View Profile

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. View Profile

Track-It!

by BMC Software

Track-It! Help Desk Software is affordable, reliable and easy to use. Download a free trial and use it for 30 days risk free. If you need to get your help desk and asset management under control, try Track-It! today and see why companies worldwide have trusted Track-It! for over 20 years. Track-It! provides helpdesk, email to work order conversion, knowledge management, SLA management, asset management, software license management, end-user self-service, password reset and more. View Profile

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents. View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

Your team has a job to get done. Your customers expect efficiency, and your business depends on it. JIRA Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting. View Profile

PhaseWare Tracker offers a comprehensive help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. View Profile

inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. View Profile

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. View Profile

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, problem & incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand or On-site. View Profile

Web Tracks

by Gritware

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. View Profile

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance View Profile

CAFM Explorer

by CAFM Explorer

Software product for organizations looking to better utilize space, improve service levels, and tighten cost control. View Profile

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. View Profile

Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized. View Profile

Help Sumo

by Help Sumo

Web help desk that helps enhance customer support via ticket support, live chat, email-ticket, and self-service knowledge base. View Profile

Zendesk

by Zendesk

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. View Profile

SysAid

by SysAid Technologies

Offered in both cloud & on-premise, SysAid combines all the essentials, so you can easily manage all your ITSM activities in one place. View Profile

C-Desk

by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

Online workflow-based help desk Software for companies looking for fast and agile support services. FREE life time plan available. View Profile

UserVoice

by UserVoice

Support ticketing + knowledgebase + satisfaction surveys + product feedback. Embedded in your web or mobile app & built for scale. View Profile

CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes View Profile

LiveChat

by LiveChat Software

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. View Profile

SMART Suite Help Desk

by Internet Information and Technologies

Customer Support, IT Service Management and Help Desk Software. ITIL and ISO 20000 Standard compliant solution. View Profile

Gemini

by CounterSoft

Help desk, issue & bug tracking software that is fully customizable. Powerful apps framework and API allow easy integrations View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

IssueTrak

by IssueTrak

IssueTrak is an easy-to-use web-based Help Desk software with essential IT tool integration scalable for any business. View Profile

Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions. View Profile

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. View Profile

Transfer tickets to other support departments, attach files to trouble tickets, and manage entire projects with this hosted system. View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

KPS Knowledge Management Software

by Knowledge Powered Solutions

Used to support customer service operations within Call Centers, Help Desks & specifically for Self Service Users across the Globe. View Profile

Web Help Desk offers Web-based ticketing, change management, auto asset discovery, IT asset management, knowledge base and more! View Profile

Help Desk support software, IT Infrastructure and asset management with comprehensive inventory. View Profile

Bomgar

by Bomgar

Enterprise remote support - Control Windows, Mac, Linux, Windows Mobile, and Blackberry from one screen. View Profile

Web based help desk software with best features at an affordable price. View Profile

Help Desk Premier

by Help-Desk-Software

Customizable application that offers customer self-service, ticket management, change management, asset tracking, etc. View Profile

Oxygen Service Desk

by Specialist Software Services

Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. View Profile

Spiceworks

by Spiceworks

Download free help desk software and tools for small to medium businesses View Profile

SupportDesk

by House-on-the-Hill Software

SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support. View Profile

The Service Program

by Westrom Software

QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools. View Profile

Vision Helpdesk

by Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk Software Tools for every size business. View Profile

Web Suite Pro

by Web Suite Pro

Manage Contacts, Invoices, Help Desk, Inventory and more! View Profile

Facil HelpDesk

by Cromosoft Technologies

Handles all trouble tickets of your company. Unlimited users and departments, etc. View Profile

Clohc

by Clohc

Web-based help desk solution offering live chat, reports, statistics, and more. View Profile

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors. View Profile

ServiceTonic

by ServiceTonic

Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. View Profile

KronoDesk

by Inflectra

An integrated customer support system that includes help desk ticketing and customer support forums in a single user interface. View Profile

Solarvista

by Solarvista Software

Comprehensive solution that manages field service operations, help desks, repair centers, and contracts. View Profile

ACANOTION Help Desk

by Help Desk Software Australia

Track your clients, products and services; fast, easy and simple to set up. View Profile

AccessAble Help Desk Pro

by Dennis Baggott and Sons

A simple application that contains high-level functionality. Customizable reports, support requests and user information. View Profile

Activate

by Activate

Self Service Provisioning product allows Business Users to perform tasks that would normally be done manually by the Service Desk. View Profile

Aegis Help Desk

by Abacus Systems

A fully integrated Help Desk, Client and Asset Management system to power your call center. View Profile

Agent Small Business

by Leros Technologies

A fully integrated business management system with financial management for technology and professional service providers. View Profile

AJ Help Desk

by AJ Square

Offers easy handling tools that satisfy clients or customers and allows you to operate in an easy manner and support View Profile

Altman HelpDesk

by Altman Business Solutions

Web-based solution that routes, communicates status, searches, and sorts help desk tickets. View Profile

assyst

by Axios Systems

The world's most advanced best practice based IT service management software solution. View Profile

Browser-based email management/helpdesk application with request ID numbers, submission tracking, and searchable knowledge base. View Profile

Professional remote support solution, no software installation required! View Profile

beetleTek

by Virtu Software

Complete technical support system with trouble ticket system and a knowledge base. View Profile

bigWebDesk

by bigWebApps

On-Demand help desk solution helps you get work done by integrating support software, asset management and warehouse fulfillment. View Profile

Bornevia

by Bornevia

Collaborate with your team when handling customer inquiries/conversations from channels such as email, facebook, twitter, & live chat. View Profile

BugAware

by Jackal Software

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally. View Profile

C2 ATOM

by C2 Innovations

Web-based IT service management software solution, built around effective and easy to use service catalog. Available in SaaS. View Profile

Capzure

by Capzure

Knowledge management, time tracking, billing and ticketing solution for IT consultants. View Profile

CCS HelpDesk

by Crow Canyon Systems

Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Outlook. View Profile

Chattalooga Live Help

by TechnoMax Software & Systems

Web-based, ASP model help desk software; knowledgebase integration, crm support, simple installation & more. View Profile

Cherwell Service Management

by Cherwell Software

The first SaaS 3.0 help desk - service desk - service management software solution that your company will never outgrow. View Profile

Chime for Lync

by Instant Technologies

ITSM service desk application using Microsoft Lync for click-to-chat functionality. View Profile

CISS Help Desk System

by Auratech Software

Powerful desktop help desk system for tracking staff/client issues from logging through assignment to completion. View Profile

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. View Profile

ClientExec

by ClientExec

Modular online help desk software that provides email and support ticket management, billing system, reporting features. View Profile

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. View Profile

Comm100 Help Desk

by Comm100

Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. View Profile

CRMdesk

by ForeSoft

Web-based help desk, customer service and online support software. View Profile

Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledge. View Profile

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. View Profile

CyberStrong eHelp

by CyberStrong Internet Services

A system that offers user/rep management, file management, diagnostic server testing for troubleshooting products or customer service. View Profile

Cynergy Active Ticket

by U.S. Infotel

Web based service desk allows employees to access your contact database from home, office, hotel, airport, etc. View Profile

Dell KACE

by Dell

Comprehensive and easy-to-use appliance-based help desk software solution. View Profile

Desk Board

by Assenger Technologies

Service Desk that enables organizations to achieve service excellence. Improve your process efficiencies and streamline workflows. View Profile

Desk.com

by Desk.com

Desk.com is help desk support software made smarter, easier and more affordable. View Profile

Deskero

by Deskero

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. View Profile

Desklance System

by DeskLance Technologies

Web based support and email management application that provides tickets management, response logging, flood controlling, etc. View Profile

DeskPRO

by DeskPRO

A software platform that provides communication, teamwork, manages tickets/emails, knowledgebase, contacts for agents. Cloud available. View Profile

Dexon ServiceDesk

by Dexon Software

Designed for the administration of service centers and support for final users either internal or external. View Profile

DiamanteDesk

by Eltrino

Easy-to-use help-desk open source support ticketing system and customer service solution. View Profile

DualDesk

by Advantig

PC remote support software designed for MS for on-demand technical support through firewalls. View Profile

E-Helpdesk Support

by RK Software

Helpdesk management system that provides ticket status tracking and performance reporting functionality. View Profile

e11 Help Desk Software

by Value One

Help desk software for customer service, support, IT support and eGovernance; SOX and ITIL compliant. View Profile

EasyVista

by EasyVista

Cloud-based solutions designed to support your organization's current ITIL maturity and IT service management strategy. View Profile

eHelpDesk

by Giva

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making. View Profile

Elementool Help Desk

by Elementool

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing. View Profile

eStreamDesk

by eStream

Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost View Profile

everything HelpDesk

by GroupLink

Web-based help desk system that meets the needs of multiple departments for request/resolution tracking and workflow management. View Profile

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. View Profile

EZPro is a cloud-based service management software for all business areas. EZPro offers flexible pricing plans and free plan forever. View Profile

FuseDesk

by Asandia

An integrated Infusionsoft multi-user help desk and ticketing system. View Profile

GetSatisfaction

by GetSatisfaction

A simple way to build online communities that enable productive conversations between companies and their customers. View Profile

GoCMMS

by Aptisys

Community-based CMMS, helpdesk, and dispatch software for unlimited number of users. View Profile

GoToAssist

by Citrix Systems

Web-based, allows businesses to remotely assist their customers or employees and conduct online sales demos. View Profile

Groove

by Groove Networks

Simple solution that provides visibility into ticket completion and customer metrics without overloading customers with emails. View Profile

GS/HelpDesk

by GroupSoft Systems

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino.. View Profile

gxCommerce

by gxCommerce

All in one business management solution including accounting, crm, inventory management, mass email and more. View Profile

H2Desk

by Innovative Cyber Solutions

H2Desk is a scalable help desk software that can fit any size business to increase the efficiency of your customer support team. View Profile

HEAT

by FrontRange Solutions

Modular software applications that integrate your core service and support components into one complete solution. View Profile

HelpDesk

by Artisan Global Media

Advanced search, manage questions, create custom forms and reports, central knowledgebase, tracking, etc. View Profile

HelpDesk Pro

by Simply Amazing Software

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. View Profile

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. View Profile

HelpMaster

by PRD Software

Web enabled Windows based help desk software with advanced workflow design and email integration. View Profile

Helprace

by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. View Profile

HelpSpot

by UserScape Software

Completely web based help desk package with a clean and intuitive design for both staff and customers. View Profile

HelpTrac

by Monarch Bay Software

A modular solution with equipment tracking, employees training tracking, technicians/users communication, hardware/software audits. View Profile

iHelpdesk

by iDeskCentric

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. View Profile

iKode HelpDesk X

by iKode Software Technology

Easy to use customer support software which allows you to set up a web-based support ticket system for your website. View Profile

Im OnCall

by 01 Communique

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. View Profile

IncidentMonitor

by Monitor 24-7

ITIL service management solution for problem management, change management, and incident management. View Profile

Interakt

by Fizzy Software

Capture, engage, retain, and support your customers from one single dashboard for simplified customer data analysis and marketing. View Profile

Interneer Intellect

by Interneer

Whether your process fits into HR, Operations, Sales or if it's custom to your specific business need and niche we'll work with you. View Profile

ITsDone Help Desk

by SimplifyIT

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it. View Profile

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today. View Profile

iWise

by infraWise

Consists of an integrated application suite providing the highest level of ITIL compatibility View Profile

Jitbit HelpDesk

by Jitbit

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. View Profile

Easy to use help desk software that can handle ITIL aligned service management. View Profile

LBE Help Desk Software

by LBE Software

Computer helpdesk and web enabled help desk solution, helping you to improve and automate your customer service. View Profile

LBi HR HelpDesk

by LBi Software

Employee Help Desk solution designed specifically for HR; tracks cases from initial contact through resolution. View Profile

Live Help Messenger

by Stardevelop

MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available. View Profile

LiveAgent

by QualityUnit

Multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook and Twitter. View Profile

LogMeIn Rescue

by LogMeIn

Real-time remote control of a customer's computer over the web for help desk, support software and more. View Profile

Lync Adapter

by Sensiple

Extending Microsoft Lync to your Helpdesk, Service desk & Contact Center. Use your Lync client to improve agent productivity. View Profile

MailManager

by Logicalware

MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. View Profile

MasterTrack

by MasterSuiteApps.com

Web-based issue tracking system that allows technical and customer support teams to manage customer questions and requests. View Profile

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. View Profile

MSM

by Marval Software

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible. View Profile

nanoRep

by nanoRep

nanorep self-service platform provides personalized, actionable highly relevant answers at each touch point of the customer journey. View Profile

NetHelpDesk

by Net Help Desk

Help desk software solution that incorporates network diagrams, inventory management and knowledge base software. View Profile

NetKeeper

by Multima

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. View Profile

NetResults Tracker

by NetResults

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. View Profile

NetSupport ServiceDesk

by NetSupport

Easy to use, fully web-based solution providing detailed recording and tracking of user help requests. View Profile

NTR Cloud

by NTRglobal

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution. View Profile

Octopus

by Octopus-ITSM.com

Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible. View Profile

Omnistar Live

by Omnistar Interactive

Live customer service system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgebase. View Profile

OMNITRACKER

by OMNINET

A professional helpdesk, service management, CRM and "Action and Request" tracking system. View Profile

OneDesk

by OneDesk

On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more View Profile

OneOrZero AIMS

by OneOrZero

Configurable action and information management system for help desk and customer service professionals. View Profile

Oracle Right Now

by Oracle

Cross-channel solution that covers contact center, web, and social aspects of customer service experience. View Profile

osTicket

by Enhancesoft

An open source customer support system that organizes, manages and archives incoming support requests. View Profile

OTRS Help Desk

by OTRS

Web-based open source solution that provides iphone app for on-site technicians, existing data systems integration, time accounting. View Profile

Parature Service Desk

by Parature

Get an online support portal to manage and deflect up to 80% of your incoming service inquiries - help desk, support software. View Profile

Plexus Application Management

by Netsmart Technologies

Dynamic management service that enables Netsmart clients to focus on their core competencies. View Profile

Polar HelpDesk

by Polar

Web based help desk software designed for small businesses that wish to effectively organize technical support online. View Profile

QuestionShark

by Social Strata

Have an instant customer support community, where customers can post questions, issues, suggestions, compliments, and more. View Profile

Rapid Incident Reporting

by Rapid Global

Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more View Profile

Re:Desk

by Re:Desk

Online open source code based solution with responsive design and flexible ticket search. View Profile

Reamaze

by Reamaze

Reamaze is cloud helpdesk designed from the ground up to fit the specific needs of agile businesses. View Profile

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. View Profile

Rhino Support

by Rhino Support

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. View Profile

RSTickets!Pro

by RSJoomla!

Help Desk ticketing system with integrated knowledge base and department specifications. View Profile

Salesforce

by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

Saviom Service Desk

by Saviom Software

Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. View Profile

Senedesk

by Senesoft

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs View Profile

Seraph

by Software Assistance

Open source web-based highly customisable customer support management system for IT support companies. View Profile

Seraph Help Desk

by Computer Assistance

A web based system originally developed to manage and track their support cases both for retail shop and for business clients. View Profile

SerioPlus

by Serio

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. View Profile

Service Desk

by InvGate

Intuitive web-based service desk software to manage, analyze, and automate your IT service support. View Profile

ServiceIT

by BlueBay Solutions

Online help desk software and knowledgebase with email integration, mobile support, reporting for customer or staff support. View Profile

ServicePRO

by Help Desk Technology International

Web-based service desk software that includes workflow management, data analysis, document management, and asset management features. View Profile

ServiceWise

by TechExcel

ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. View Profile

SherpaDesk

by SherpaDesk

Web-based custom self-serve platform that provides personalized customer support. We specialize mostly on working with IT consultants. View Profile

SigmaPro

by OnyakTech

DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more. View Profile

Sitehelpdesk

by Sitehelpdesk.com

Web based help desk software solutions for IT SM, Account Management or general help desks. View Profile

SmarterTrack

by SmarterTools

Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. View Profile

Social IQ

by TO THE NEW

Cloud based Help desk software designed for social media with simple interface with powerful features behind it. View Profile

Sostenuto ITSM

by Sunrise Software

Advanced, fully browser-based IT service management solution featuring pre-built processes for every ITIL discipline. View Profile

SpiceCSM

by SpiceCSM

Customer service management solution for both internal (corporate help desk) and external (outsourced) contact centers. View Profile

Sugester

by Sugester

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. View Profile

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. View Profile

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. View Profile

SupportWorks

by Hornbill Corporate

Track service or help requests from customers or suppliers and automate processes needed to deliver service. View Profile

SupportYard

by Code Control

Web based, simple and efficient email support solution suitable for support and sales teams View Profile

Target Helpdesk

by Target Helpdesk Software

At last, helpdesk software that does much more than call logging. Easy-to-use enterprise-class helpdesk software and services. View Profile

Tele-Support HelpDesk

by Resource Dynamics

32-bit application with built-in contact database, ACT! integration, issues tracking, and reporting. Add-ons available. View Profile

Tender Support

by ENTP

Organizes your customer care so you can focus on delivering the best service possible. View Profile

Think Help Desk

by Think Tank Software

Think Tank sells a cloud based help desk ticketing system to help manage you IT department View Profile

Ticketing System

by Internet Man

System desined to organize clients, vendors, and office people, manage the workload, dispatch the ticket and monitor the progress. View Profile

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. View Profile

TrackStar Item Tracker

by Internal Systems

Bug tracking software for managing and tracking software defects, call management, customer issues, work orders, and more. View Profile

Trouble Ticket System

by Fast Track Sites

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality. View Profile

TX5B Virtual Help Desk

by ActivePoint

A comprehensive solution to the on-line self-service portion of the CRM process. View Profile

Ulysses Suite

by QMS Software

Customer service solution that enables sales force automation, service management, facilities management, and compliance management. View Profile

UseResponse

by USWebStyle

All-in-one support suite for getting customer feedback and providing support. Used primarily as self-hosted solution installed on you View Profile

A modular, well-integrated suite for efficient support of your operational IT service management. View Profile

Vector Help Desk

by Vector Networks

Desktop IT help desk management solution with remote control access, asset and inventory management. View Profile

VI Service Desk

by Velocity Integrations Software

Fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled. View Profile

Vivantio Pro

by Vivantio

IT Service Management including Help Desk, Asset Mgmt, AD/LDAP Sync, SSO, Change Control, Knowledge Base, Self Service, & KPI Reporting View Profile

Watcheezy

by Visiofair

Live chat with integrated behavioral targeting. Receive alerts when potential buyers are online and start a chat with them. Save sales! View Profile

Web Based Ticketing Software

by Web Based Ticketing Software

Web Based help desk software for ticketing that is available to you, your agents, and your customers 24 x 7. View Profile

Web Help Desk

by Web Help Desk

100% browser-based help desk software that features an intuitive interface and email reporting and notification. View Profile

Web+Center

by Internet Software Sciences

It is a suite of web-based Help Desk, CRM and customer self-help applications. View Profile

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. View Profile

WonderDesk

by Web Wonderland

Web-based help desk solution that allows you to utilize remote technicians. View Profile

ZazaChat

by ZaZa Network

Complete help desk solution which allows a company of any size to provide efficient support to its customers. View Profile

Zeus

by Obor Digital

Web-based service desk and equipment management solution with enterprise asset management. View Profile

Zingtree

by Zingtree

Buried in support tickets? Save time and money by deploying Zingtree interactive troubleshooters on your web site. View Profile

Zoho Support

by Zoho

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. View Profile

Filter Results (211)

Number of Users

Deployment

Features

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Top Help Desk Software

Help Desk Software is a common purchase for many businesses across industries. Chat functionality, support ticket tracking, call tracking, and incoming call management are all features of this software that allow better communication between customers and vendors. If a customer has an issue, their request typically goes through Help Desk Software for resolution. Below is a look at the most popular options as measured by a combination of their total number of customers, users, and social presence. To see a comprehensive list, please visit our Help Desk Software Directory.

The Top 20 Most Popular
Help Desk Software

Customers*

Users*

Vendor Size
  1. 1
    Customers
    40,000
    Users
    200,000
    Twitter
    62,973
    Facebook
    44,607
    LinkedIn
    16,879
    1
    2
    3
  2. 2
    Customers
    34,000
    Users
    238,000
    Twitter
    6,315
    Facebook
    10,811
    LinkedIn
    1,825
    1
    2
  3. 3
    Customers
    191,000
    Users
    37,777
    Twitter
    13,117
    Facebook
    5,493
    LinkedIn
    834
    1
  4. 4
    Customers
    30,000
    Users
    150,000
    Twitter
    12,011
    Facebook
    56,007
    LinkedIn
    2,933
    1
    2
    3
  5. 5
    Customers
    9,189
    Users
    233,988
    Twitter
    2,646
    Facebook
    3,084
    LinkedIn
    2,759
    1
    2
    3
  6. 6
    Customers
    34,500
    Users
    139,000
    Twitter
    1,275
    Facebook
    627
    LinkedIn
    97
    1
  7. 7
    Customers
    12,466
    Users
    143,600
    Twitter
    744
    Facebook
    19,056
    LinkedIn
    1,793
    1
    2
  8. 8
    Customers
    85,000
    Users
    40,000
    Twitter
    3,777
    Facebook
    15,372
    LinkedIn
    2,186
    1
    2
    3
  9. 9
    Customers
    15,000
    Users
    120,000
    Twitter
    4,430
    Facebook
    1,242
    LinkedIn
    3,233
    1
    2
    3
  10. 10
    Customers
    6,602
    Users
    99,286
    Twitter
    7,657
    Facebook
    4,273
    LinkedIn
    5,595
    1
    2
    3
  11. 11
    Customers
    100,000
    Users
    25,000
    Twitter
    1,868
    Facebook
    2,561
    LinkedIn
    1,121
    1
  12. 12
    Customers
    10,000
    Users
    77,000
    Twitter
    4,383
    Facebook
    10,343
    LinkedIn
    3,751
    1
    2
    3
  13. 13
    Customers
    2,000
    Users
    50,000
    Twitter
    339,000
    Facebook
    499,153
    LinkedIn
    1,249
    1
    2
    3
  14. 14
    Customers
    1,547
    Users
    80,114
    Twitter
    4,979
    Facebook
    1,825
    LinkedIn
    1,919
    1
  15. 15
    Customers
    3,000
    Users
    45,000
    Twitter
    4,138
    Facebook
    1,845
    LinkedIn
    1,313
    1
    2
  16. 16
    Customers
    5,000
    Users
    30,000
    Twitter
    2,864
    Facebook
    2,009
    LinkedIn
    878
    1
  17. 17
    Customers
    700
    Users
    40,000
    Twitter
    5,964
    Facebook
    364
    LinkedIn
    3,151
    1
  18. 18
    Customers
    3,800
    Users
    25,000
    Twitter
    4,837
    Facebook
    0
    LinkedIn
    496
    1
  19. 19
    Customers
    3,500
    Users
    12,000
    Twitter
    361
    Facebook
    163
    LinkedIn
    1,421
    1
  20. 20
    Customers
    741
    Users
    12,271
    Twitter
    627
    Facebook
    647
    LinkedIn
    381
    1

Chart Key

Rankings and bar segment lengths are determined using a weighted scoring system that awards points for total metrics (e.g. total customers) and rank within a data set (e.g. ranked 1st in customers).

Vendor Size
Number of Employees*
200+
51-200
1-50

The Top 5
By Total Customers

191 k
100 k
85 k
40 k
1
2
3
Zendesk
34.5 k

The Top 5
By Total Users

238 k
1
2
Kayako
234 k
1
2
3
Bomgar
200 k
1
2
3
Zendesk
150 k
1
2
3
Freshdesk
144 k
1
2
SysAid

Total Followers
By Vendor Size

Looking for Help Desk software?

Capterra helps people find and compare any kind of software for their business. Visit us at capterra.com.


*All customer and user numbers are estimates. Software companies typically provide their own estimated numbers, but when they cannot, Capterra generates our own estimates based on industry averages. Please refer to our blog for further insight into our research and methodology.

Published by on

Read more about how we performed our research: The 20 Most Popular Help Desk Software [Infographic]

Did we miss someone? Email us at marketing@capterra.com to tell us which software you think should be considered for the next update.

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