| 11/19/2009 |
LiveTime Releases Virtualization for SaaS-based Service Management Providers
LiveTime virtualization now supports SaaS-based Service Management providers with seamless upgrades, SSL and support for vSphere 4 and XenServer 5.5.
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| 11/18/2009 |
ActiveState Introduces Firefly, a New Hosted Project Management and Collaboration Solution for Software Development Teams
Leader in developer solutions makes teams even more productive with turn-key source code hosting, project management, issue tracking, collaboration.
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| 11/11/2009 |
Bomgar Expands in Asia-Pacific with Three New Resellers
Bomgar, the leading provider of appliance-based, remote support software, today announced it has signed reseller agreements with three new partners in Asia-Pacific.
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| 11/10/2009 |
Messaging Architects and Omni Deliver Innovative Compliance Management for Exchange 2010 and GroupWise 8
Streamlining Email Risk Management operations with new eControl for M+Archive and M+Guardian results in important cost reductions Montreal & Edmonton, Canada (Vocus) November 10, 2009 -- Messaging Architects and Omni, recognized leaders in email management products and services, today announced that Omni’s eControl console will support natively Messaging Architects' Email Risk Management and Compliance products .
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| 11/09/2009 |
LiveTime Releases New SaaS based ITIL 3 Service Management and Help Desk
LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management.
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| 11/03/2009 |
Lincoln Property Company Proves Value of Automated Price Setting with 4.3% Lift in Challenging Rental Market
Automated Lease-Rent Pricing Solution Takes Guess Work, Emotion Out of Price Setting Atlanta, GA (PRWEB) -- Every company is addressing the current market challenges differently; some more aggressively and successfully than others.
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| 11/03/2009 |
HelpConnection.NET Help Desk Software Launches New Twitter Capture Technology
New knowledge base software technology offers Twitter integration – a new way to track what people are saying through Twitter.
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| 11/02/2009 |
Ubuntu and RedHat Get Enterprise Remote Desktop Control with Bomgar
Expands Linux remote desktop support for IT to remote control computers, servers, Smartphones and network devices running Ubuntu, RedHat and SUSE Ridgeland, Mississippi (PRWEB) November 2, 2009 -- Bomgar, maker of appliance-based remote support software, announced this week a significant expansion of its already-broad Linux support .
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| 10/28/2009 |
Apriso Achieves 43 Percent Year-Over-Year Third Quarter Revenue Growth
Software license revenue more than doubles from prior year's third quarter; new customer sales account for over half of license revenue to date in 2009 Long Beach, CA (PRWEB) October 28, 2009 -- Apriso®, a leading provider of manufacturing software solutions for sustained operations excellence, today announced third quarter revenue grew by 43 percent, on a year-over-year basis.
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| 10/27/2009 |
Bomgar Supports Windows 7 with New Remote Desktop Control Software
Expands Remote Support Software for Anticipated PC Hardware Refresh Ridgeland, Mississippi (PRWEB) October 27, 2009 -- Bomgar Corporation™, a leading provider of appliance-based remote support software, announced the latest version of its product with expanded platform support and new productivity features.
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| 10/22/2009 |
Bomgar Named to Deloitte Technology Fast 500 for Second Consecutive Year; Closes Record Q3
Growth Stimulated by Increased Demand for Remote Support Software that Drives IT Cost-savings Ridgeland, MS (PRWEB) October 22, 2009 -- Bomgar Corporation, a leading provider of appliance-based remote support software, announced the close of its strongest quarter to date and was ranked No.
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| 10/21/2009 |
New York City Department of Housing Preservation & Development Achieves High Level of Endpoint Security and Results with Lumension
Lumension Vulnerability Management Solution enables NYC Housing Preservation & Development to proactively protect 2,600 systems, significantly lower help desk calls, and achieve optimal security across its highly complex, distributed IT environment.
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| 10/14/2009 |
USJade Unveils Gardian™ Hosting & Managed Services Delivered in Partnership with SunGard Availability Services
USJade, a leading provider of comprehensive IT services for Enterprise Business & Technology solutions, today announced its suite of application and technology hosted and managed services.
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| 10/07/2009 |
Geeks on Site Explains Why Telecommuters Need Specialized Computer Support
Geeks on Site, known in the industry for onsite and remote computer support and repair, is reaching out to telecommuters.
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| 10/07/2009 |
PRD Software Releases the Latest Major Version of Service Management Software, HelpMaster Pro - Now With Multiple Skill-Group Management
PRD Software releases the latest major version of its award winning service desk and helpdesk software, HelpMaster Pro.
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| 09/29/2009 |
PC-Doctor Ships 200 Millionth Diagnostic License
Since it's founding in 1993, more than 200 million licenses of the PC-Doctor's software have been shipped.
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| 09/23/2009 |
Introducing workspace.com, a New Cloud Platform for Technology Teams
Today marked the launch of workspace.com, a platform of core services to which users can add any combination of the following applications: Requirements Management, Project Planning, Test Management, Time Management, Defect Tracking, Change Management, Document Management, and Issue Tracking.
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| 09/17/2009 |
EnterpriseWizard Release 3.0 Builds New BPM Applications on the Cloud
EnterpriseWizard, Inc. today announced Release 3.0 of its flagship product, EnterpriseWizard.
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| 09/15/2009 |
cumulusIQ Introduces an "SAP Helpdesk in the Cloud"
KaaS HelpDesk Excellerator™ delivers anytime, on-demand SAP technical support from the ERP Consulting Exchange for a fraction of the cost of a dedicated helpdesk Bethlehem, PA; Orlando, FL (PRWEB) September 15, 2009 -- In partnership with the ERP Consulting Exchange , cumulusIQ -- a leading provider of on-demand business solutions to the enterprise -- today announced KaaS HelpDesk Excellerator™ , an "SAP Helpdesk in the Cloud".
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| 09/02/2009 |
LiveTime Earns ITIL 3 Certification for 9 Processes with PinkVERIFY
LiveTime demonstrates proficiency in ITIL 3 and seamless integration of nine processes with LiveTime Service Manager 6.
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| 08/26/2009 |
Phaseware, Inc. Announces Tracker Ondemand: Web-based Customer Support Software from PhaseWare, Inc.
PhaseWare Tracker OnDemand has all the power of Tracker brought to you over the web.
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| 08/26/2009 |
MiraTel Selects Fusepoint to Develop and Manage PCI Compliant Online Payment Application for Lottery Ticket Sales
Growing need for compliance with stringent Payment Card Industry Data Security Standards (PCI DSS) in Canada driving new business for managed services provider Toronto, ON (PRWEB) August 26, 2009 -- Fusepoint Managed Services , a leading provider of outsourced IT services and infrastructure, today announced it has been selected by MiraTel Solutions Inc., a payment processing application service provider, to fully manage and host the company's new online lottery ticket sales application.
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| 08/19/2009 |
Navipro to Sell Localized LiveTime ITIL Service Management Solutions in Poland
LiveTime enters Polish market with local IT Service Management provider Navipro for on demand and on premise ITIL solutions.
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| 08/13/2009 |
Bomgar Named to the Inc. 500 List for Second Consecutive Year
Ranked fastest growing company in Mississippi and one of the fastest growing software companies in America New York, NY (PRWEB) August 13, 2009 -- Inc.
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| 08/03/2009 |
Assembla Launches Enterprise Version of its Distributed Agile Development Platform
Assembla, a provider of Web-hosted code repositories, workspaces and tools for more than 180,000 software developers, today announced "Private Assembla", an on-site installation of their portal for distributed agile software teams.
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| 08/03/2009 |
In Today's Market, Businesses Need a BlackBerry Support Team They Trust That's why More BlackBerry End Users Turn to eAccess Solutions for Help
Economy and outstanding support / engineering staff increase eAccess Solutions Inc Blackberry End User Help Desk Support sales up 23 percent over last year and their Remote Blackberry Enterprise Server Administration and Engineering services up 18 percent over 2008.
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| 07/30/2009 |
Spanish IT Consultancy G2 Signs Reseller Agreement with LiveTime Software
IT Governance and consulting company launches LiveTime into Spanish market with focus on open standards and total cost of ownership.
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| 06/29/2009 |
Onyaktech Announces Release of SigmaPro 8.0 Projects, CRM and Support Software for DotNetNuke
OnyakTech, a provider of DotNetNuke software modules, announced the release of a new software suite - SigmaPro 8.0.
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| 06/17/2009 |
Windows 7 Compatible Remote Desktop Software Released (Beta 4)
IntelliAdmin, LLC released beta 4 of Remote Control 4.0.
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| 06/15/2009 |
IrontouchMS to deliver LiveTime Software's ITIL service management solutions in UK
Managed Services provider, IrontouchMS expands LiveTime Software's European network of ITIL service providers.
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| 06/11/2009 |
InteQ Signs Eastern Mountain Sports as Newest Client on InfraDesk
Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive Bedford, MA (PRWEB) June 11, 2009 -- Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk.
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| 06/10/2009 |
Independent Analyst and LogMeIn Explore Options for and Benefits of Remote Support in New Computerworld Webcast
Learn how "next generation" tools can deliver rapid problem resolution for the proliferation of mobile devices even with limited IT staffs and budgets.
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| 06/10/2009 |
ServiceSphere® to Host Free Educational IT Webinar Series
'Summer Fridays Webinar Series' to be Hosted by ITSM Guru Chris Dancy, Will Cover Help Desk Best Practices, Web 2.0 Trends and Practical ITSM Tips Denver, Colorado (PRWEB) June 10, 2009 -- ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar Series, launching on Friday, June 12 at 4pm ET.
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| 06/09/2009 |
Level 5 Partners Simplifies On-Demand Project Management Software with vPMO Release 3.2
Level 5 Partners, an emerging provider of Enterprise PMO software, announced the immediate release of vPMO version 3.2 to all customers as part of its software-as-a-service (SaaS) offering.
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| 06/08/2009 |
Windows XP, Vista, and Windows 7 Compatible Remote Control 4.0 Beta Released by IntelliAdmin, LLC
Remote Control 4.0 allows help desk staff to administer and remotely control Windows computers.
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| 05/18/2009 |
New Horizons in Telehealth Webinar Presented by CosmoCom
Datamonitor Healthcare Technology Analyst and University of Kentucky CTO Offer Strategies to Enhance Patient-Provider Communications, Lower Costs and Improve Outcomes; Wednesday, June 3, 2009, 11:30 AM EDT Melville, NY (PRWEB) May 18, 2009 -- Healthcare providers looking for information about how telehealth can help them support high standards of care and reduce costs are invited to join CosmoCom, the leader in Unified Patient-Provider Communications, when it hosts "New Horizons in Telehealth," a complimentary webinar on Wednesday, June 3, 2009 from 11:30 AM to 12:30 PM EDT.
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| 05/12/2009 |
Bomgar Expands Remote Support for Mac
Increased Mac Penetration in the Enterprise Drives Demand for Secure Remote Support Ridgeland, Miss.
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| 05/11/2009 |
Starpath Technologies Accounces New Software Features that Transforms any Vehicle into a High Tech Crime Fighting Tool
Starpath Mobile's new software features enhances the ability to track criminals, increase safety, reduce property damage to save the lives of police officers.
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| 05/07/2009 |
LiveTime Releases 64 bit ITIL Service Management Virtual Appliance
ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF).
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| 04/23/2009 |
Bomgar Continues Growth Trend With Positive First Quarter Results
Increased demand for secure remote help desk technology supports a 28 percent sales increase this quarter.
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| 04/21/2009 |
Timberland Chooses SaaS Solution InfraDesk as their Enterprise Service Desk
Timberland has replaced their BMC Remedy® help desk application with InteQ's on demand ITIL-based service desk, InfraDesk, to satisfy help desk and customer services management needs while reducing costs Bedford, MA (PRWEB) April 21, 2009 -- Timberland, a leading retailer in outdoors wear, has chosen InfraDesk as their enterprise service desk application.
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| 04/06/2009 |
Bomgar Announces Results of Symantec Security Assessment
Bomgar Ensures Product Security by Conducting Symantec Assessment Ridgeland, Mississippi (PRWEB) April 6, 2009 -- Bomgar Corporation, the leading provider of appliance-based enterprise remote support software, today released results of a recent Symantec security assessment test.
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| 03/24/2009 |
DiscountASP.NET Expands Open Control Panel Initiative with DNS Management APIs
Innovative Windows hosting leader, DiscountASP.NET announces the launch of new control panel ASP.NET web service API libraries that enable customers to manage their DNS.
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| 03/14/2009 |
PhaseWare, Inc. Releases Tracker 4.0: Now Offering Live Chat
PhaseWare, Inc. is releasing Tracker-Self Service Center V4.0.
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| 03/11/2009 |
Microsoft Partner Programme: Noetica Attains Gold Certified Partner Status
Noetica, a leading provider of agile customer interaction management (CIM) solutions for the contact centre, today announced it has attained Gold Certified status in the Microsoft Partner Programme with a competency in ISV/Software Solutions, recognising Noetica's expertise and total impact in the technology marketplace.
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| 03/11/2009 |
DiscountASP.NET Expands Open Control Panel Initiative with SQL 2008 Database Backup API
Innovative ASP.NET and SQL hosting leader, DiscountASP.NET announces the launch of new control panel ASP.NET web service APIs that enable customers to backup their SQL 2008 databases.
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| 03/04/2009 |
New LogMeIn Rescue Now Available: Enterprise Ready, Small Business Friendly
New Collaboration Features Designed to Increase Technician Productivity in On-demand Remote Support Platform Woburn, MA (PRWEB) March 4, 2009 -- Today LogMeIn, Inc.
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| 02/24/2009 |
Surado Announces Release of On-Demand CRM Solution
Surado Solutions, the developer of sensible CRM solutions for more than a decade announced the release of Surado CRM Online - Professional Edition, an on-demand / hosted CRM solution.
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| 02/17/2009 |
LiveTime Ships New ITIL Service Desk Hardware Appliance with ZFS, MySQL Enterprise, and PostgreSQL
New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5.
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| 02/13/2009 |
Bridgend College Strives for ITIL Excellence
South Wales FE/HE College migrates to sostenuto for IT service management and ITIL needs Chessington, UK (PRWEB) February 13, 2009 -- Bridgend College today announced that it is migrating to the web-based Sostenuto service desk system, from Sunrise Software, as it looks to improve its IT service management and move towards the ITIL framework for best-practice IT service delivery.
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| 01/28/2009 |
Embanet and Lethbridge College Announce Online Learning Partnership
Toronto-Based Firm To Host, Support Institution's New Learning Management System Toronto, Ontario and Lethbridge, Alberta (Vocus) January 28, 2009-- Embanet ULC, a leading online higher education services provider in North America, and Lethbridge College (Alberta) have announced a new partnership in which the Toronto-based firm will provide data hosting and support services for the institution's new online learning management system.
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| 01/28/2009 |
Enwisen’s AnswerSource HR Service Delivery Suite Sees Sales Grow 233% in 2008
Enwisen, the leader in SaaS-based HR communication solutions that improve the delivery of HR services while reducing the costs, today announced that its multi-tiered AnswerSource HR Service Delivery solution sales grew by 233% in 2008.
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| 01/27/2009 |
DAZ Systems, Inc. Customer Support is Designed for Responsive and Comprehensive Oracle Applications Support, from the U.S. and India
DAZ Systems, Inc., offers a comprehensive support Help Desk, both in the U.S.
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| 01/21/2009 |
KWizCom Announces SharePoint List Forms Extensions - New Add on Wipes Out SharePoint List Forms Limitations
KWizCom's new add on eliminates SharePoint List Forms limitations.
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| 01/16/2009 |
Levementum Unveils Comprehensive SugarCRM Support Offerings via New Managed Services Program
Levementum's new SugarCRM Support Program offers New and Existing customers proven Global Infrastructure for Help Desk, Administration and Strategic Support Services.
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| 01/14/2009 |
North Yorkshire Police Gives Power To Its Users
High-performing police force goes live with Sunrise Sostenuto software for IT helpdesk and service management excellence.
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| 01/13/2009 |
LiveTime updates ITIL Service Management Software with Technician Scheduling and Multi-Item Requests
LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Rumanian.
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| 12/05/2008 |
Call Center Software: Moneris Solutions Selects inContact by UCN
Moneris Solutions Selects inContact by UCN inContact® Hiring Chosen to Improve Staffing and Reduce Agent Attrition Salt Lake City (PRWEB) December 5, 2008 -- UCN, Inc.
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| 12/04/2008 |
LiveTime adds ZFS to ITIL Service Management and Help Desk Appliances
LiveTime's introduces the ZFS file system across its hardware and virtual appliances for greater performance, data integrity and scalability.
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| 11/28/2008 |
Sunrise Software's New Subscription Pricing Model Broadens Reach For Best Of Breed ITIL Tool
Sunrise Software's Sostenuto ITSM solution speeds ITIL conformity Chessington, UK (PRWEB) November 28, 2008 - Sunrise Software, a leading independent provider of IT Service Management software , today announced a new subscription pricing model designed to help organisations budget for ITIL in a tougher economic climate.
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| 11/21/2008 |
bigWebApps HelpDesk Improves Maintenance Response Time at Dolce Atlanta-Peachtree
bigWebApps, a leading provider of on-demand help desk and customer support solutions, partnered with Dolce Atlanta-Peachtree to create a customized facility maintenance solution from the company's flagship application, bigWebApps HelpDesk.
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| 11/19/2008 |
Web-Based Help Desk Software Integrates With Cross-Platform Client Management Solution
Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite.
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| 11/18/2008 |
eTouch SamePage Integrates Wiki at Penchant Software
eTouch SamePage, a dynamic enterprise wiki, today announced it has been selected by Penchant Software, a leader in wireless-enabled software and enterprise-solutions for companies in logistics, transportation and warehousing, to integrate its wiki product for use in its new help desk format.
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| 11/17/2008 |
Device Management Software from OKI Printing Solutions Delivers Customized Solutions for Small Business to Corporate Enterprise : PrintSuperVision offers two free software editions for efficient remote management of printing and copying devices for all business sizes
OKI Data Americas, which markets its products under the OKI? Printing Solutions brand, today announced a suite of free device management software that enables businesses to remotely manage their print and copy devices more efficiently.
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| 11/17/2008 |
LogMeIn Announces General Availability of Rescue+Mobile With Support for BlackBerry® Smartphones
LogMeIn Rescue+Mobile on-demand service redefines smartphone troubleshooting and repair with its multi-platform suite of services.
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| 11/12/2008 |
Bomgar Corporation Ranked No. 28 on Deloitte's 2008 Technology Fast 500 : The Ninth Software Company Named to the Top 30, Bomgar Joins the Fastest Growing Companies in North America
Bomgar Corporation, a leading provider of appliance-based virtual support software, today announced it ranked 28 on Deloitte’s 2008 Technology Fast 500 annual list.
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| 11/12/2008 |
Help Desk Software Tracks Bugs, Issues, Support Tickets
Tenmiles Corporation has released Helpdesk Pilot v.
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| 11/06/2008 |
Parature Helps Organizations Around the World Reduce the Cost of Customer Service
Parature is the Smartest, Most Cost-Effective Way for Organizations to Serve and Support their Customers Vienna,VA (Vocus) November 6, 2008 -- Parature, the global leader in on-demand customer service software, helps diverse organizations across the globe cut costs while improving customer service and value.
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| 10/31/2008 |
paybox Enables Interoperable m-Payment Service for Vodafone and o2 Germany
Partnering with paybox, Vodafone and o2 have launched mpass, a new operator-owned mobile payment system in Germany.
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| 10/31/2008 |
Leading Automotive Insurance Software Provider Selects inContact by UCN Annual Agreement for Two Contact Center Locations and More Than 250 Seats
Leading Automotive Insurance Software Provider Selects inContact by UCN Annual Agreement for Two Contact Center Locations and More Than 250 Seats Salt Lake City (PRWEB) October 31, 2008 -- UCN, Inc.
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| 10/27/2008 |
Zephyr Partners With Atlassian to Provide Testing Life-Cycle Management Solution: Combined Zephyr 2.0 and JIRA Solution Offers Bug Tracking and Testing Management
Zephyr, provider of the world's most flexible test management platform enabling organizations to manage their test departments more efficiently, today announced a strategic partnership with Atlassian, provider of the JIRA issue-tracking solution.
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| 10/22/2008 |
UCN Reports 33% Growth for Its inContact User Conference
Growth Attributed to Increased Customer Success with inContact® Call Center Software Salt Lake City, UT (PRWEB) October 22, 2008 -- UCN, Inc.
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| 10/17/2008 |
Industry-Leading UCN Changes Name Effective January 1, 2009, UCN, Inc. Becomes inContact, Inc.
Industry-Leading UCN Changes Name Effective January 1, 2009, UCN, Inc.
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| 10/15/2008 |
Cooking.com Selects inContact from UCNTop Online Housewares Retailer Upgrades to UCN's On-Demand Contact Center Solution
Cooking.com Selects inContact from UCNTop Online Housewares Retailer Upgrades to UCN's On-Demand Contact Center Solution.
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| 10/08/2008 |
Call Center Software - UCN inContact Signs Agreement with RightScale
UCN inContact Signs Agreement with RightScale. UCN Inc.
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| 10/02/2008 |
CPL technologies Secures Communications with Asia Using Videoconferencing Software
CPL Technologies launched its Asian market development activities; consequently needing to find a secure and affordable videoconferencing communication platform.
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| 09/25/2008 |
Point-of-Sale Technology and Service Provider Relies on Kaseya for Greater Control Over Growing Global Network
Remote and Automated IT Management Solution Enables Fast Help Desk Resolution and Software Updates.
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| 09/23/2008 |
ABS Acquires IT Services Firm Blue Pyramid: Acquisition Strengthens ABS's Network Support and Service Portfolio
ABS Associates has strengthened its networking support and services division by acquiring the firm Blue Pyramid.
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| 09/22/2008 |
LogMeIn® Extends Intel® vPro™ Capabilities to Remote Service Providers for "Below the OS" Support and Management over the Internet
Award-Winning LogMeIn IT Reach® and Rescue® First Software Certified By Intel to Support Intel's® Latest Remote PC Assistance Capabilities.
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| 09/17/2008 |
Web Help Desk Software Integration With Apple Remote Desktop
Leading cross-platform help desk software solution, Web Help Desk, announced seamless integration with Apple Remote Desktop 3, Apple's award-winning desktop management system for Mac OS X.
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| 09/17/2008 |
Msnbc.com Selects Zendesk for IT Support
Enterprise 2.0 help desk SaaS solution enables agile IT support.
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| 09/09/2008 |
Zendesk Releases Salesforce Application Integration
Enables customers of the industry leading CRM to deliver agile support with Enterprise 2.0 help desk.
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| 09/02/2008 |
LiveTime Releases Spanish Edition of its Web 2.0 Service Desk
LiveTime's ITIL Service Desk simultaneously delivers English or Spanish based upon the clients operating system.
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| 08/26/2008 |
LogMeIn Previews New "Instant Chat" Functionality for LogMeIn Rescue
New Functionality Can Speed Resolution, Lower Costs and Expands LogMeIn Support Beyond Technical Helpdesk.
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| 08/26/2008 |
Implementation of Source Code Management Does Not Guarantee On–Time Software Releases : Seapine Software Quality-Ready Survey Results Show that Integrating SCM with Other ALM Tools is Essential for Quality
According to results from the Seapine Software Quality-Ready Assessment (QRA), adoption of source code management (SCM) tools is nearly universal.
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| 08/21/2008 |
Web Help Desk Launches Version 9 Cross-Platform Help Desk Software
Cross-Platform Web Help Desk Software Version 9 combines a more refined user experience with multi-tiered approval workflow and a revolutionary approach to asset management through plug-in architecture Fremont, CA (PRWEB) August 21, 2008 -- MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution.
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| 08/13/2008 |
Resource Dynamics Releases New Feature Packed Tele-Support HelpDesk Version 4.0, Software for Customer Service, Tech Support, Call Tracking and Help Desk
Tele-Support HelpDesk, a powerful stand alone customer support help desk which also integrates with popular CRM software, including ACT!, GoldMine, Outlook, Exchange Server, and Microsoft BCM, today released its new version 4.0 containing exciting new features, including work flow, task management, web form capture, user definable screens, screen capture, and powerful known issues (bug) tracking.
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| 08/12/2008 |
SharePoint-based Help Desk Solution Improves Town of Oakville's Issue Resolution
SharePoint-based Help Desk Solution from SharePointHQ Improves Town of Oakville's Issue Resolution through its SharePoint 2007 Portal Toronto, ON, Canada (PRWEB) August 12, 2008 -- SharePointHQ, a leading provider of training, professional services, hosting, web parts and solutions for Microsoft® SharePoint®, announced today the successful deployment of its SharePoint-based HelpDesk solution for the Town of Oakville.
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| 08/05/2008 |
LogMeIn Enables Integration with Mission Critical Helpdesk and IT Support Tools
Releases standardized web services for its award-winning on-demand support tool.
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| 07/15/2008 |
LogMeIn Offers Fast, Easy Remote Support Tools for Point-of-Sale and Kiosk Providers
New LogMeIn program increases uptime while decreasing support costs.
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| 07/15/2008 |
SharePointHQ Introduces SharePoint Help Desk Solution
SharePointHQ HelpDesk Offers Small and Medium-sized Companies a Fully Integrated SharePoint-Based Help Desk Solution Toronto, Canada (PRWEB) July 15, 2008 -- SharePointHQ, a leading provider of training, professional services, hosting, web parts and solutions for Microsoft® SharePoint®, announced today the release of its SharePoint HelpDesk solution for both Windows SharePoint Services 3.0 (WSS 3.0) and Microsoft Office SharePoint Server 2007 (MOSS 2007).
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| 07/15/2008 |
Javelina Software announces ViperGuard
Security tool for Active Directory Administrators allows end-users to reset their own passwords.
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| 07/10/2008 |
LogMeIn Rescue Now Available on the Force.com AppExchange from Salesforce.com - Provides Customers with SaaS Solution for Remote Support
LogMeIn Rescue for Force.com AppExchange Provides Customer Contact and Case Management Woburn, Mass.
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| 07/07/2008 |
LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware
ITIL Service Management and Help Desk Virtual appliance includes LiveTimes' latest JeOS with symmetric multiprocessing and decreased memory footprint for customers and SaaS providers.
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| 06/20/2008 |
Zendesk Secures $0.5M Seed Investment, Pageflakes Co-founder Christoph Janz Joins Advisory Board
Zendesk, creator of the first and only true "Help Desk 2.0" solution, today announced that it has raised $0.5M from private investors.
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| 06/12/2008 |
Elsinore Technologies Releases Version 5.0 of IssueNet Enterprise Issue Management Software
Elsinore Technologies, developer of IssueNet enterprise issue management software, today announced the release of IssueNet 5.0.
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| 06/02/2008 |
LiveTime Achieves AT&T Enterprise Certification for iPhone Compatible ITIL Service Desk and Help Desk Software
LiveTime's ITIL Service Management suite 100% certified for the iPhone over AT&T networks.
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