Vision Helpdesk

Vision Helpdesk

by Vision Helpdesk


Who Uses This Software?

Web Hosting Companies, Ecommerce Business, Online Business, Software Companies, Support Industry, Any only business that wants to support their customers via email, phone, chat, facebook, twitter ..


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

Vision Helpdesk is the only Web Based Help Desk Software that allows you to manage support for multiple companies at one place. The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk serves 5000+ organizations


Product Details

  • Free Trial
    Yes
  • Deployment
    Web Based
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vision Helpdesk
  • www.thevisionworld.com
  • Founded 2007
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Features Checklist

  • Alerts / Escalation
  • Asset Management
  • Automated Assignment / Routing
  • Community Forums
  • Customer Database
  • Customer Self Service
  • Email Integration
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Service Agreement Management
  • Service Desk (ITIL / ITSM)
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management

Product Reviews

Review This Product!
January 20, 2010

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Overall
Ease of Use
Customer Service

Pros: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.

Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

They offer Anti-Spam Feature which is huge plus.

Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.

Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.

Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Cons: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Overall: Overall We Highly Recommend Vision Helpdesk!!


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Todd Ray, Admin at Infrenion Networks