Who Uses This Software?

Web Hosting Companies, Ecommerce Business, Online Business, Software Companies, Support Industry, Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter


Average Ratings

  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
    See pricing details
  • Pricing Details
    Starts from $7 per mo per staff agent..
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vision Helpdesk
  • www.visionhelpdesk.com/
  • Founded 2007
  • India

About This Software

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe.


Features Checklist

  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Community Forums
  • Contract Management
  • Customer Database
  • Document Management
  • Email Integration
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Service Desk (ITIL / ITSM)
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management

Product Reviews

Review This Product!

Support for Vision Helpdesk

5 / 5
Overall
3 / 5
Ease of Use
5 / 5
Customer Service

Comments: Great customer support.

I really recommend vision helpdesk.

Vendor Response

by Vision Helpdesk on April 03, 2016

Thank you Mauricio..

, N/A at N/A

Great software!

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Thank you Vision Helpdesk team for the great product and outstanding customer support experience!

Vendor Response

by Vision Helpdesk on March 31, 2016

Thank you :) Glad to know you like our product and customer support.

at Noplag

Vision helpdesk has a significant role in making us a Brand

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros
- Support team
- features
- prices
- ease of use

Cons
- documentation can be improved

Vendor Response

by Vision Helpdesk on March 23, 2016

Thank you Gaurav for your valuable feedback.

, MD & CEO at Webfries IT Solutions Pvt Ltd

Vision Helpdesk ¿ A breath of fresh air!

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: The solution offered by Vision helpdesk definitely meet the requirements of the institution. Upon testing the product, we honestly think that the modern and technical design is great and also very flexible.
Pros:
¿ Intuitive ticket and problem linking
¿ Flexible staff and admin role setup
¿ Granular user permissions
¿ Excellent data-rich reporting tool
¿ Awesome automation and workflow
¿ Robust and dynamic team and department designation
¿ Feature-rich
¿ Great customer service support
Cons: As of now, NONE

at Xavier University

Awesome Software and Support

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Simplicity, Design, Features is what sets Vison Helpdesk apart !
Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision Helpdesk is a great product!

Vendor Response

by Vision Helpdesk on March 15, 2016

Thank you for showing trust in our product and our company right from the beginning.

, Manager at Virtual World

Effective, Easy - just great!

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vendor Response

by Vision Helpdesk on December 29, 2015

Thank you Valentin, We are glad to know Vision Helpdesk is best suited for your support operations. Happy New Year :)

, CEO at Suprag Solutions AG

Vision Help desk is the best Help desk Software we have used in past 13 years...

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: We have been in hosting industry since 2003 and help desk is a major part of our business.. we have previously used different help desk from free to paid from OSticket to Kayako.. but by far looking at features, price and performance Vision Helpdesk has just made our life much easier. Blabby feature has help staff knowledge sharing. Using Vision helpdesk since 2010 and it has improve alot all this year.. good product highly recommended for customer support software requirement.

, Manager at WebhostUK LTD

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Pros: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.

Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

They offer Anti-Spam Feature which is huge plus.

Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.

Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.

Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Cons: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Overall: Overall We Highly Recommend Vision Helpdesk!!

, Admin at Infrenion Networks