Parature Helpdesk Support Software
by Parature
Parature's help desk support software provides a robust, yet easy to manage application that allows you to support all your organization's departments, no matter how large or small. Parature help desk support software provides several types of support with one integrated software suite. Whether you need a knowledgebase to answer commonly-asked questions, or full-featured trouble ticket software, we have the modules to meet your needs.
- Alerts / Escalation
- Call Tracking
- Chat Functionality
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Inventory Management
- Knowledge Base Integration
- Multi-Language
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- Service Renewal Notices
- SLA Management
- Support Ticket Tracking
- Website Integration
Available on the following platforms: Web Based
Support available: 24/7, Online/Self Service
About Parature
Year Founded: 2000
Location: Virginia - United States
Number of Customers: 800+
Industries Served: Technology, Software, Associations, Gaming, Education, Interactive Media, Manufacturing, Services
