Who Uses This Software?

All businesses


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
    See pricing details
  • Pricing Details
    No Tier Pricing. 5$ per user for all the available features.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AzureDesk
  • www.azuredesk.co/
  • Founded 2014
  • United States

About This Software

AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for 14 day trial and after that just 12$ per agent per month.It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules


Features Checklist

  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Community Forums
  • Contract Management
  • Customer Database
  • Document Management
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Service Desk (ITIL / ITSM)
  • Surveys & Feedback
  • Ticket Management

Product Reviews

Simple to Deploy, Run and Manage

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and we can escalate critical issues through our business efficiently. Great support from the team that developed this product.

Cons: Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

Overall: Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and can escalate critical issues through our business efficiently.

Low price and excellent support.

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The support level.

Cons: It needs to have more integrations, like the other main tools of the market.

Overall: At these points I have not found any other solution that can overcome Azuredesk. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
This still needs to add some integration features to achieve excellence. But in what is necessary, attend quietly. What's more, they keep hearing suggestions and improving.

Recommendations to other buyers: It's flexible software. The staff is available to implement good suggestions.

Good Solution Application

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We started to use this and there are a few minor things that we found were not done right and this was fixed quickly by the team when it was raised.

It is a good product in the SME domain

Azuredesk - Suits our business, developers very receptive to our suggestions

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

Cons: We would like more rules to allow things like automatic assignment of cases.

Overall: We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc.

Vendor Response

by AzureDesk on March 29, 2017

Thank you so much.

Excellent tool to help manage support tickets

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise. Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

Easy to use

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: AzureDesk has allowed our internal support team to manage issues raised by employees.
This software has saved time in managing user support requests and improved response times as well.

Vendor Response

by AzureDesk on March 22, 2017

Thank you so much.

Good product

Mar 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Support and Ease of Use

Cons: Some glitched with Firefox

Overall: Phenomenal support and the product is easy to use. Some issues with Firefox and ticket creation but I understand they are working in this.

Vendor Response

by AzureDesk on March 11, 2017

Thanks for the review.Really appreciated.

Great solution for managing service encounters

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is great for our computer support company. We can keep track of issues, manage schedules easier, and help keep our customers informed and updated on their ticket requests. Overall an easy to use, great product.

Vendor Response

by AzureDesk on March 06, 2017

Thank you so much

Great Customer Service and Helpdesk Ticket Software

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: AzureDesk has impressed me from the first time I used it.
First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it.
After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs. It's really a gift!
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Vendor Response

by AzureDesk on March 06, 2017

Thank you so much David.

Great software Easy to use

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very simple to use and has just about everything that other competitors have. We use the scheduling software to keep track of tickets.

Cons: None as of yet still getting used to how the software works.

Overall: Customer support is superb they always answer within a few minutes. Been using the software for a couple of weeks and am liking it. So far suites our needs as a computer repair company perfectly. I would highly recommend this software just based on how well customer support is.

Vendor Response

by AzureDesk on March 01, 2017

Thank you so much for using our software.Really appreciated.

Amazing Support Solution

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic. Highly recomend

Awesome Customer Support Software

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Cons: We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

Overall: AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great!

AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Best Help Desk Support

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use features & good quality customer support is the best what they have to provide.

Overall: It's a startup company for me & customer handling is a problem, with the help of Azure Desk my workload has to reduce more than half. It is Easy to use & User-friendly too.

Held Desk Support

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible.

Cons: I have been a year with them & didn`t find any problem as such.

Overall: Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market.

Vendor Response

by AzureDesk on December 01, 2016

Thanks for the review.We really appreciate