Who Uses This Software?

Talkus helps startups and mid-size companies that want to manage all their external support channels into a single tool and to provide exceptional customer experience.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $48.00/month
  • Pricing Details
    Unlimited agents, users & tickets One widget Live chat, Email, Phone, SMS
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Talkus
  • www.talkus.io/
  • Founded 2016
  • France

About This Software

A Slack & Microsoft Teams based customer engagement and support solution for the SMB market. Talkus offers a complete customer success solution to engage and support customers. Our clients save on the cost of deployment of complex ticketing tools. Talkus offers multi-channel customer support including text message, email, live chat, voice, Twitter and Facebook messages. Talkus provides, CRM, reporting, visitor monitoring, knowledge base, news publication and soon AI powered chatbots.


Features Checklist

  • Alerts / Escalation
  • Automated Routing
  • Billing & Invoicing
  • Community Forums
  • Contract Management
  • Customer Database
  • Document Management
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Service Desk (ITIL / ITSM)
  • Surveys & Feedback
  • Ticket Management

Product Reviews

Best Slack Live Chat Tool

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We love that the tool provides multi-channel support (especially Live Chat and texting) in one experience that's integrated right with Slack. Also, the ability to move from Live Chat to email and back to Live Chat is really a nice experience for end users. Their support has been quick to respond and really helpful.

Cons: It's nice they have the FAQ feature and News built in, although we didn't feel those were implemented in the best way. However, that wasn't our goal for this tool, so we were happy we could easily disable them because we didn't need them.

Overall: We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat and Texting options, but also Facebook and Twitter and it integrated right with Slack. We had been using another Live Chat solution (Chatra) that simply posted a link to Slack on new chats, but we prefer the entire chat experience to be within Slack because we don't need another tool and our entire team can take part of the conversations.

We also had been comparing Smooch while we were evaluating Talkus, but found Talkus was a much smoother solution that we could start using right away rather than having to add custom code or bots to handle some of the functionality we needed.

Support has been wonderful to work with. They were helpful and quick to respond. And because they use Talkus for their support, it was nice to be able to have conversations with their support via LiveChat, that then moved to email, that could then move back to Live Chat.

Recommendations to other buyers: Even if you don't have a Slack account, you should try out Talkus if you're looking for Live Chat, texting support, or integration with Facebook or Twitter. Just go set up a free (forever) Slack account at Slack.com and you can quickly get set up with Talkus.

Vendor Response

by Talkus on March 24, 2017

Thank you so much Carl for sharing your experience!

Incredible, and only getting better

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Talkus is an incredible app. It was a bargain before... but now that they keep adding more and more features, it's really an unbelievable value. I can't believe I get a help desk, FAQ, email support ticket system, social media monitoring tool, and more - for just one low price. Plus, their support is really really attentive! Way to go, guys.

Vendor Response

by Talkus on January 08, 2017

Thanks Jonathan for your support. We are delighted to hear that you love Talkus and like our support. Thanks for the kudos Stan

Talkus Helps with Helping Students

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, integration with Aircall and Slack, the level of support.

Cons: None to speak of - just wish we'd found it sooner!

Overall: We use Talkus to support thousands of students who are engaged in producing media projects for a wide variety of courses. With web-based chat and integration with Aircall for voice, Talkus allows us to seamlessly address questions right in Slack, where our team is communicating day in, day out anyway. It's a powerful solution with next to no learning curve and great support.

Vendor Response

by Talkus on January 05, 2017

Thanks for the great review Nicholas. Happy to hear that Talkus is empowering creativity at Penn State University. Stan

Great consolidation of support tickets from multiple channels

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our support team can easily manage customer questions from the text, email and website inquiries. We love that it is all transparent and easy to manage in Slack.

Vendor Response

by Talkus on January 05, 2017

Great review thanks. We love how you use Talkus across your growing support team all within Slack. We are glad to be contributing to the success of your Bitcoins ATM network. Stan