Do people stop you in the hall to request support? Do you track help desk requests with sticky notes? IssueTrak helps your organization track, communicate, resolve and report on issues, enabling your Help Desk to run more efficiently, resulting in faster incident resolution, controlled costs and increased customer satisfaction. Try our Online Demo today!
Product Features
- Alerts / Escalation
- Billing & Invoicing
- Call Tracking
- Complex Event Processing
- Custom User Interface
- Customer Accounts
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Knowledge Base Integration
- Quick Incident Creation
- Reporting
- SLA Management
- Support Ticket Tracking
- Work Order Management
Show More Product Features
Product Details
- Platforms:
- Windows, Web Based
- Support:
- 24/7, Regular Business Hours, Online/Self Service
About IssueTrak
- Year Founded:
- 1992
- Location:
- Virginia - United States
- Number of Customers:
- over 1500
- Industries Served:
- Automotive, Banking, Education, IT Services, Government, Manufacturing, Transportation and many more
- Stock Symbol:
- Not Available
- Annual Revenue:
- $2-10 Million
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