Help Desk Software
by IssueTrak
Do people stop you in the hall to request support? Do you track help desk requests with sticky notes? Streamline your IT service desk with IssueTrak. IssueTrak's 100% Web based solution allows your IT service desk to run efficiently, resulting in faster incident resolution, controlled costs and increased customer satisfaction.
- Alerts / Escalation
- Billing & Invoicing
- Call Tracking
- Chat Functionality
- Complex Event Processing
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Inventory Management
- Knowledge Base Integration
- Known Error Management
- Mobile Access
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- RMA
- Service Renewal Notices
- SLA Management
- Support Ticket Tracking
- Website Integration
- Work Order Management
Available on the following platforms: Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About IssueTrak
Year Founded: 1992
Location: Virginia - United States
Number of Customers: over 1500
Industries Served: Automotive, Banking, Education, IT Services, Government, Manufacturing, Transportation and many more
Annual Revenue: $2-10 Million
