versaSRS HelpDesk
by VersaDev
What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Unlike other products on the market which use a single web page to deliver content, versaSRS HelpDesk has been developed with a multi-document interface that simulates a Windows environment providing a rich desktop style user experience, similar to familiar Microsoft Office products.
- Alerts / Escalation
- Billing & Invoicing
- Call Tracking
- Complex Event Processing
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Inventory Management
- Knowledge Base Integration
- Known Error Management
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- RMA
- Service Renewal Notices
- SLA Management
- Support Ticket Tracking
- Website Integration
- Work Order Management
Available on the following platforms: Windows, Web Based
Support available: Regular Business Hours, Online/Self Service
About VersaDev
Year Founded: 1995
Location: Australia
Number of Customers: 1500
Industries Served: Public and private sectors