Autotask Help Desk
by Autotask
From entry to resolution, Autotask will help your organization handle all internal and external support calls and trouble tickets. When a ticket represents a more complex tracking solution, create an Autotask project. And, Autotask projects and service tickets are designed to work together so you get combined reporting on task assignments, billing information, account history and resource availability.
- Alerts / Escalation
- Billing & Invoicing
- Call Tracking
- Complex Event Processing
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Incoming Call Management
- Inventory Management
- Knowledge Base Integration
- Known Error Management
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- Service Renewal Notices
- Software Development Kit
- Support Ticket Tracking
- Work Order Management
Available on the following platforms: Windows, Web Based, Other
Support available: 24/7, Online/Self Service
About Autotask
Year Founded: 2001
Location: New York - United States
Industries Served: IT Services Management Software
