ManageEngine ServiceDesk Plus
by ManageEngine
ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition.
- Alerts / Escalation
- Call Tracking
- Complex Event Processing
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Inventory Management
- Knowledge Base Integration
- Mobile Access
- Multi-Currency
- Multi-Language
- Queue Manager
- Quick Incident Creation
- Reporting
- Service Renewal Notices
- SLA Management
- Support Ticket Tracking
- Website Integration
Available on the following platforms: Windows, Web Based, Linux/Unix
Support available: Regular Business Hours, Online/Self Service
About ManageEngine
Year Founded: 1996
Location: California - United States
Industries Served: All
