HelpConnection.NET
by Expinion.net
HelpConnection.NET is designed specifically to help online businesses organize their customer support issues, assign tasks to multiple agents, and make appropriate information available to as many appropriate parties as possible. HelpConnection.NET offers an automated customer support and knowledge base system available anywhere in the world 24 hours a day. Starting at only $699, HelpConnection.NET is one of the most economical, full service customer support solutions available for the web.
- Alerts / Escalation
- Call Tracking
- Complex Event Processing
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Knowledge Base Integration
- Known Error Management
- Legacy System Integration
- Mobile Access
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- Support Ticket Tracking
- Website Integration
Available on the following platforms: Windows, Web Based
Support available: 24/7, Online/Self Service
About Expinion.net
Year Founded: 1999
Location: Manitoba - Canada
Number of Customers: 4000 +
Industries Served: Higher Education, Medical/Health, Hospitality, Manufacturing, Web Design, Software Design, Retail...