Tracker

by PhaseWare

Year Founded: 2005
Location: Texas - United States
Industries Served: Software, Medical, High-Tech, and IT Services

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Increase First Contact Resolution (FCR)! Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click. Available on-premise and as a web-based solution, Tracker nimbly handles alerts and escalations, complex event processing, SLA management and billing, and support ticket tracking. It also keeps track of ticket duration and time spent on the ticket (time tracking).

  • Alerts / Escalation
  • Billing & Invoicing
  • Call Tracking
  • Chat Functionality
  • Complex Event Processing
  • CRM Integration
  • Custom User Interface
  • Customer Accounts
  • Customizable Fields
  • Customizable Reporting
  • Data Import/Export
  • Email Tracking
  • Inbox Monitor
  • Knowledge Base Integration
  • Known Error Management
  • Mobile Access
  • Quick Incident Creation
  • Real Time Monitoring
  • Reporting
  • RMA
  • Service Renewal Notices
  • SLA Management
  • Software Development Kit
  • Support Ticket Tracking
  • Website Integration

Available on the following platforms: Windows, Web Based, Mac
Support available: 24/7, Regular Business Hours, Online/Self Service