Tracker
by PhaseWare
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
- Alerts / Escalation
- Billing & Invoicing
- Call Tracking
- Chat Functionality
- Complex Event Processing
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Knowledge Base Integration
- Known Error Management
- Legacy System Integration
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- RMA
- Service Renewal Notices
- SLA Management
- Software Development Kit
- Support Ticket Tracking
- Website Integration
- Work Order Management
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About PhaseWare
Year Founded: 2004
Location: Texas - United States
Number of Customers: 75
Industries Served: Software, Medical, High-Tech, and IT Services
FREE QUOTE / DEMO
Request more information from PhaseWare.