TeamHeadquarters Help Desk
by Entry Software
Entry Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand
- Alerts / Escalation
- Call Tracking
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Knowledge Base Integration
- Known Error Management
- Legacy System Integration
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- SLA Management
- Software Development Kit
- Support Ticket Tracking
- Website Integration
- Work Order Management
Available on the following platforms: Windows, Web Based
Support available: 24/7, Online/Self Service
About Entry Software
Year Founded: 1998
Location: Ontario - Canada
Number of Customers: 120+
Industries Served: Health care, Government, Finance, Insurance, Education, Manufacturing, IT Services
Annual Revenue: $2-10 Million
FREE QUOTE / DEMO
Request more information from Entry Software.