EnterpriseWizard
by EnterpriseWizard
EnterpriseWizard is a top-rated web-based solution for helpdesk, external customer support, asset tracking, and managing sales activities. Adapts to your business needs with customizable tables, fields, look & feel, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI. Platform independent; flexible licensing model supports hosted service or outright purchase.
- Alerts / Escalation
- Billing & Invoicing
- Call Tracking
- Chat Functionality
- Complex Event Processing
- CRM Integration
- Custom User Interface
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Inventory Management
- Knowledge Base Integration
- Known Error Management
- Legacy System Integration
- Multi-Currency
- Multi-Language
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- RMA
- Service Renewal Notices
- SLA Management
- Software Development Kit
- Support Ticket Tracking
- Website Integration
- Work Order Management
Available on the following platforms: Windows, Web Based, Mac, Linux/Unix
Support available: 24/7, Online/Self Service
About EnterpriseWizard
Year Founded: 1991
Location: California - United States
Number of Customers: 250
Industries Served: Financial Services and Banking, Software Services, Software Products, Education, Technology Services
Annual Revenue: $2-10 Million
FREE QUOTE / DEMO
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