Many of the world's largest organizations use Loc8.com to solve critical asset, component, maintenance, and field service problems with our integrated Enterprise Asset Management (EAM) Computerized Maintenance Management System (CMMS) & help desk. Loc8.com delivers the most powerful integrated asset, maintenance & help desk application platform available today, giving companies total visibility & control of their assets, including the location, condition, value, & maintenance status.
- Alerts / Escalation
- Billing & Invoicing
- CRM Integration
- Call Tracking
- Complex Event Processing
- Custom User Interface
- Customer Accounts
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Inventory Management
- Legacy System Integration
- Mobile Access
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- SLA Management
- Service Renewal Notices
- Software Development Kit
- Support Ticket Tracking
- Website Integration
- Work Order Management
- Platforms: Windows, Web Based, Mac, Open Source, Linux/Unix, Other
- Support: 24/7, Regular Business Hours, Online/Self Service
About the Vendor
- Year Founded: 2001
- Location: Australia
- Number of Customers: 250+
- Industries Served: Managed Service Provider, Healthcare, Oil & Gas, Mining, Facilities Management, Governement, Defense
- Stock Symbol:
- Annual Revenue:
Loc8 Customer Service and Mobile Tool
Reviewed on August 25, 2013 by Steve Partridge, Managing Director at SJP Air
Comments: The Loc8 Support and Project staff are fantastic to deal with.
The mobile application is so easy to use, our technicians required no training to use it.
Maintaining our facilities management operation
Reviewed on August 25, 2013 by Sergio Costanzo, Facilities Manager at Richard O'Brien and Associates
Comments: Loc8 has provided us with a solution to maintain our facilities management operation. We needed an effective simple solution to manage contractors and assets, which resulted with what we were looking for.
The system will provide a management service to identify, schedule, manage and collect all documentation. This will provide assurance that out buildings are meeting with current regulation. This service operates on line, and manages the recommendation and approval of invoices.
We have been happy with the service and their development and support team and would recommend their service.
Loc8 use in commercial property management
Reviewed on December 07, 2011 by Loren Brown, Sysadmin Administrator at Richard O'Brien and Associates Pty Ltd
Pros: 1. There are a wide range of options in relation to areas to input information
2. Reports can be generated for any and all information within the programme
3. The programme can be tailored to meet any requirements
4. Customised maintenance schedules are available
5. Self generated work orders for scheduled and preventative maintenance
6. The entire programme is user friendly
Cons: 1. A few glitches in relation to server size and availability and some connections issues when editing large amounts of information, although this is probably due to our network connection speeds to the hosted Loc8 system.
2. Unable to custom design PDF output of work orders as of yet.
Overall: Overall I would definitely recommend this programme for use in the commercial real estate sector in relation to facilities and asset management. Loc8 successfully lends itself to a wide range of industries.
Reviewed on November 17, 2011 by Fabian Bellino, Mr at realestate.com.au
Pros: Loc8 is an extremely easy to use Asset Management system. Previously we managed everything in spreadsheets, which made it extremely hard to run reports. We can now export data, bulk import and run queries on users with a few clicks. Support is also extremely helpful and get problems fixed with great speed
Cons: Can be a little tricky with importing data
Overall: Definitely recommend this to anyone looking at recording all of their assets in the one place. Whether that be physical hardware, software or phone numbers
Loc8 helpdesk module
Reviewed on October 28, 2010 by Brian Rule, IT Helpdesk Team Leader at Spotlight
Pros: Easy to use
Easy to configure
Cons: Can be slow
Overall: All in all I like Loc8
Reviewed on September 23, 2010 by Binh Phan, IS Manager at Sentinar
Pros: Great User Interface.
Navigating is easy; icons make it user friendly for all types of users.
Asset Management Tool for all purposes.
Speed of system is good on both LAN & wireless.
Implementation of system is easy for end-users. web-based application based on Adobe technology.
Cons: System is dependant on Adobe updates and PC housekeep.
Overall: We would like to recommend this product to other businesses who manage assets; audit assets and report on outcome in a user friendly; economical way.
ACES National Air Conditioning Service
Reviewed on August 31, 2010 by Jana Com, Operations Manager at ACES Air Conditioning Engineering Services
Pros: Webbased application, quick and easy accessible online by anyone anywhere with real life updates.
Excellent job and SLA management facilities, very flexible set-up options for BU's.
Almost unlimited fields for asset data collection.
Auto dispatch and scheduling capabilities.
Cons: FSR design and content, RA reporting options and tasks/activities settings are somewhat limited.
Overall: ACES have gone paperless since the implementation of Loc8 with average turnaround time of jobs substantially reduced. Highly recommend it for critical job and asset management.
ARA Group - Premier Building Services Company
Reviewed on August 12, 2010 by Ian Curl, General Manager at ARA Group
Pros: Template driven asset library which can be customised to suit any type of asset.
Very functional Helpdesk with good SLA management and notifications system based on both incident and workorder status.
Web based application, providing quick and simple access to users anywhere, anytime.
Fully integrated Mobile applications that eliminate paperwork, enhance field workforce efficiency, provide real time asset/maintenance feedback and speed up invoicing.
Asset-centric system that provides historical maintenance data down to the asset level, including individual faults and fault rectification status.
A very flexible set and forget planned maintenance scheduling system that auto creates/dispatches workorders when required.
Excellent dashboard reporting tool. Many other really great features and benefits I don't have time to list.
Cons: Reporting is easy to use and functional but can't produce comprehensive custom reporting.
Overall: I highly recommend that organisations (large or small) looking for enterprise grade asset management, CMMS, and helpdesk functions neatly packaged into a single on-line system, take a good look at Loc8. You won't be disappointed.
Reviewed on August 05, 2010 by Daniel Broadbent, Managing Director at Broad Services P/L
Pros: Easy to use
Real time updates
Cons: Can't think of any
Overall: Broad Services Pty Ltd manages a variety of commercial property maintenance service contracts that vary in size and nature. Due to the large amount of information for sometimes very urgent tasks we were searching for an online job booking system that would be fast, flexible and reliable to provide real time service to all our clients. Loc8 Software as a Service has provided this for us. Loc8 has been invaluable in helping us continually achieve top service results .
We have recently increased our service area to include outer regional areas of Victoria which would not have been possible without the use of Loc8 and its ability to convert work orders to SMS.
The Loc8 support team have always been very helpful with their training and we would have no hesitation in recommending the use of their Software as a Service.
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