Loc8.com

Loc8

by Loc8.com



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

Many of the world's largest organizations use Loc8.com to solve critical asset, component, maintenance, and field service problems with our integrated Enterprise Asset Management (EAM) Computerized Maintenance Management System (CMMS) & help desk. Loc8.com delivers the most powerful integrated asset, maintenance & help desk application platform available today, giving companies total visibility & control of their assets, including the location, condition, value, & maintenance status.


Product Details

  • Deployment
    Web Based
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Loc8.com
  • www.loc8.com/
  • Founded 2001
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Features Checklist

  • Alerts / Escalation
  • Asset Management
  • Automated Assignment / Routing
  • Chat Functionality
  • Community Forums
  • Customer Database
  • Customer Self Service
  • Customizable Branding
  • Email Integration
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Service Desk (ITIL / ITSM)
  • SLA Management
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management

Product Reviews

Rate This Product!
August 25, 2013

Loc8 Customer Service and Mobile Tool

Overall
Ease of Use
Customer Service

Comments: The Loc8 Support and Project staff are fantastic to deal with.

The mobile application is so easy to use, our technicians required no training to use it.


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Steve Partridge, Managing Director at SJP Air

August 25, 2013

Maintaining our facilities management operation

Overall
Ease of Use
Customer Service

Comments: Loc8 has provided us with a solution to maintain our facilities management operation. We needed an effective simple solution to manage contractors and assets, which resulted with what we were looking for.

The system will provide a management service to identify, schedule, manage and collect all documentation. This will provide assurance that out buildings are meeting with current regulation. This service operates on line, and manages the recommendation and approval of invoices.

We have been happy with the service and their development and support team and would recommend their service.


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Sergio Costanzo, Facilities Manager at Richard O'Brien and Associates

December 07, 2011

Loc8 use in commercial property management

Overall
Ease of Use
Customer Service

Pros: 1. There are a wide range of options in relation to areas to input information

2. Reports can be generated for any and all information within the programme

3. The programme can be tailored to meet any requirements

4. Customised maintenance schedules are available

5. Self generated work orders for scheduled and preventative maintenance

6. The entire programme is user friendly

Cons: 1. A few glitches in relation to server size and availability and some connections issues when editing large amounts of information, although this is probably due to our network connection speeds to the hosted Loc8 system.

2. Unable to custom design PDF output of work orders as of yet.

Overall: Overall I would definitely recommend this programme for use in the commercial real estate sector in relation to facilities and asset management. Loc8 successfully lends itself to a wide range of industries.


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Loren Brown, Sysadmin Administrator at Richard O'Brien and Associates Pty Ltd

November 17, 2011

Simplicity

Overall
Ease of Use
Customer Service

Pros: Loc8 is an extremely easy to use Asset Management system. Previously we managed everything in spreadsheets, which made it extremely hard to run reports. We can now export data, bulk import and run queries on users with a few clicks. Support is also extremely helpful and get problems fixed with great speed

Cons: Can be a little tricky with importing data

Overall: Definitely recommend this to anyone looking at recording all of their assets in the one place. Whether that be physical hardware, software or phone numbers


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Fabian Bellino, Mr at realestate.com.au

October 28, 2010

Loc8 helpdesk module

Overall
Ease of Use
Customer Service

Pros: Easy to use
Easy to configure

Cons: Can be slow

Overall: All in all I like Loc8


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Brian Rule, IT Helpdesk Team Leader at Spotlight

September 23, 2010

LOC8 Review

Overall
Ease of Use
Customer Service

Pros: Great User Interface.
Navigating is easy; icons make it user friendly for all types of users.
Asset Management Tool for all purposes.
Speed of system is good on both LAN & wireless.
Implementation of system is easy for end-users. web-based application based on Adobe technology.

Cons: System is dependant on Adobe updates and PC housekeep.

Overall: We would like to recommend this product to other businesses who manage assets; audit assets and report on outcome in a user friendly; economical way.


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Binh Phan, IS Manager at Sentinar

August 31, 2010

ACES National Air Conditioning Service

Overall
Ease of Use
Customer Service

Pros: Webbased application, quick and easy accessible online by anyone anywhere with real life updates.
Excellent job and SLA management facilities, very flexible set-up options for BU's.
Almost unlimited fields for asset data collection.
Auto dispatch and scheduling capabilities.

Cons: FSR design and content, RA reporting options and tasks/activities settings are somewhat limited.

Overall: ACES have gone paperless since the implementation of Loc8 with average turnaround time of jobs substantially reduced. Highly recommend it for critical job and asset management.


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Jana Com, Operations Manager at ACES Air Conditioning Engineering Services

August 12, 2010

ARA Group - Premier Building Services Company

Overall
Ease of Use
Customer Service

Pros: Template driven asset library which can be customised to suit any type of asset.
Very functional Helpdesk with good SLA management and notifications system based on both incident and workorder status.
Web based application, providing quick and simple access to users anywhere, anytime.
Fully integrated Mobile applications that eliminate paperwork, enhance field workforce efficiency, provide real time asset/maintenance feedback and speed up invoicing.
Asset-centric system that provides historical maintenance data down to the asset level, including individual faults and fault rectification status.
A very flexible set and forget planned maintenance scheduling system that auto creates/dispatches workorders when required.
Excellent dashboard reporting tool. Many other really great features and benefits I don't have time to list.

Cons: Reporting is easy to use and functional but can't produce comprehensive custom reporting.

Overall: I highly recommend that organisations (large or small) looking for enterprise grade asset management, CMMS, and helpdesk functions neatly packaged into a single on-line system, take a good look at Loc8. You won't be disappointed.


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Ian Curl, General Manager at ARA Group

August 05, 2010

Loc8 Review

Overall
Ease of Use
Customer Service

Pros: Easy to use
Real time updates
Reliable
Great support

Cons: Can't think of any

Overall: Broad Services Pty Ltd manages a variety of commercial property maintenance service contracts that vary in size and nature. Due to the large amount of information for sometimes very urgent tasks we were searching for an online job booking system that would be fast, flexible and reliable to provide real time service to all our clients. Loc8 Software as a Service has provided this for us. Loc8 has been invaluable in helping us continually achieve top service results .
We have recently increased our service area to include outer regional areas of Victoria which would not have been possible without the use of Loc8 and its ability to convert work orders to SMS.
The Loc8 support team have always been very helpful with their training and we would have no hesitation in recommending the use of their Software as a Service.


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Daniel Broadbent, Managing Director at Broad Services P/L