bigWebDesk

by bigWebApps

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bigWebDesk is an end-to-end workflow management tool designed to benefit you, the HelpDesk Manager, the technicians, the customers, and executives. If you need a feature, chances are we've got it. We've worked with over 400 organizations, representing over 100,000 users, in 43 countries and we are continually working with customers to make sure we deliver the a world class solution, that fits their needs.

  • Alerts / Escalation
  • Call Tracking
  • Chat Functionality
  • Custom User Interface
  • Customer Account Management
  • Customizable Fields
  • Customizable Functionality
  • Customizable Reporting
  • Data Import/Export
  • Email Tracking
  • Inventory Management
  • Knowledge Base Integration
  • Multi-Currency
  • Queue Manager
  • Quick Incident Creation
  • Reporting
  • RMA
  • SLA Management
  • Website Integration
  • Work Order Management

Available on the following platforms: Other
Support available: Regular Business Hours, Online/Self Service

About bigWebApps

Year Founded: 2001
Location: Georgia - United States
Number of Customers: Aprox. 500,000 licenses
Industries Served: IT Consultants, K12 Education Organizations

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