IT Help Desk and Service Management
by Vector Networks
Industry-leading capabilities delivered at a fraction of the cost of other products. A web-based ticketing system that offers fully customizable workflows and SLA's, yet implementation is typically complete in hours, not days. Give your organization the ability to submit issues via email, web or phone and have the issues intelligently auto-assign to the most appropriate tech. Try this product free for 60 days!
- Alerts / Escalation
- Billing & Invoicing
- Call Tracking
- Complex Event Processing
- CRM Integration
- Customer Account Management
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Email Tracking
- Inbox Monitor
- Incoming Call Management
- Inventory Management
- Knowledge Base Integration
- Known Error Management
- Legacy System Integration
- Mobile Access
- Multi-Language
- Queue Manager
- Quick Incident Creation
- Real Time Monitoring
- Reporting
- RMA
- Service Renewal Notices
- SLA Management
- Software Development Kit
- Support Ticket Tracking
- Website Integration
- Work Order Management
Available on the following platforms: Windows, Web Based, Mac, Open Source, Linux/Unix, Other
Support available: 24/7, Regular Business Hours, Online/Self Service
About Vector Networks
Year Founded: 1992
Location: Georgia - United States
Number of Customers: Over 4 million installations worldwide
Industries Served: IT organizations in every and any industry
